Updates won't install - Creative cloud

1. Tried to update illustrator using the Adobe Application Manager
2. Received an "Update Failed" pop-up window
3. Clicked on the Error log link. Report showed: Error Code: U44M1P7
4. Called Adobe support
5. They sent me an e-mail (Case Number: 0184477607) directing me to http://www.adobe.com/downloads/updates/ ....apparently to download the update directly through a link.
6. Attempted to download the Illustrator CS6 update through the direct link. Once the file was downloaded I clicked on the AdobePatchInstaller only to get another "Update Failed" message stating that the patch is not available to me??
I have purchased the the CS6 creative cloud package and subscribe monthly for the latest updates. How is it that I am unable to get updates for the product I am already paying for. I need this problem solved.
Help please.

Hi Tracy,
Could you please check http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-dont-install.html and try the steps mentioned on this link.
Ankit

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