Updating a new iPod with existing iTunes library - Unknown Error (-69)
Just unwrapped my shiny new iPod and connected it to my laptop and part way through the update an unknown error occurred and the update stopped as it was unable to update disk. Error (-69).
Anyone know how I can sort this out or shall I take the iPod back?
Any help would be much appreciated. Thanks
Have you had a look at this troubleshooting page? It may be of some help: iTunes displays a -69 error when syncing iPod
Similar Messages
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Upgrade issues - new ipod with existing itunes
My previous 20GB ipod died and I have bought a 5th generation 30GB. When I try to install the new software using the disc provided in the box, I get the following dialogue box:
"Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel."
If I do this, will it erase all of my songs on the pc? I have Windows XP. If so, can anyone tell me how to update the software for the new ipod without losing my current personal library of songs?
ipof 30 gb Windows XPHi Jjonty,
Welcome to Apple Discussions
You shouldn't have to download more software (iTunes)
since you already had an iPod. Did you upgrade your
iTunes to the latest version? You
should be able to just hook your iPod up to your
computer and have it work. I am a Mac user so I am
not positive how your PC works with the iPod.
Jon
Excellent. Thank you. Seems to be working beuatifully on downloading the whole catalogue. Great news as I have been going through iPod commuting withdrawal.
Thanks for taking the time to answer. I appreciate it.
Jon
Windows XP -
Synching new iPod with existing iTunes
Hi, my old iPod mini was replaced by apple within warranty for a defect. How do I load all my songs that are currently on my iTunes onto the new iPod mini. It's an iPod Mini 6GIG and I'm using iTunes 4.7.1.30 software.
ThanksFirst of all, try another port on your computer. Some ports are not connected direct to the motherboard and do not recognize the iPod as well as those that are. Reset the iPod each time you connect it to another port.
Still no joy, see these.
Your Windows PC doesn't recognize iPod.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.
When restoring the iPod, put it into disk mode first.
Putting iPod into disk mode. -
After moving my itunes library from my old WinXP computer to my new Win7 computer, itunes gives a warning that my content on my phone must be removed and re-synced. I want to merge changes/updates on my phone with my itunes library as normal, not erase it & replace it. My updates/changes will be lost.
How do I merge content on my iPhone & content in iTunes together?Hopefully you still have the original library and can redo the migration...
These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2 -
Is possibile to syncronize a second new ipod with the same library?
IS possibile to syncronize a second new iPod with the same library?
My gf was having the same issues and also with a big echo every time I called her either from my 4S or even fron a land line as per other comments here. They told he to take it into the Apple store and they reset the software and now it's working fine.....so far.
Now today my bluetooth earpiece has decided to stop working for some unknown reason and then the last person that called me said my phone keep cutting out. I don't know whether that was because I had to turn off my bluetooth to answer the phone or what.
I suspect Apple will be sending out an update to fix some of these reported issues but in the meantime the local Apple store seems to be the only option. Just hoping I don't have to take that option as that would require a huge inconvenience for me as neither of the two stores in the Vanvouver area are remotely close to me.
Good luck. -
I have a new iPod touch, that I want to sync with my existing iTunes Library. However, I want to keep my old classic ipod (for use in the house); can I have two registered to one library without loosing or wiping my library?
mtneer wrote:
It has everything to do with it.
The OP wants both iPods to carry the contents of the library but was afraid that syncing the second iPod would somehow mess up either the library or the first iPod - not, of course, the case since no information from the iPod is transferred to the library.
Your suggestion is applicable for people who want a second iPod to carry a different selection of songs. -
New iPod to old iTunes library
I have succumbed to the tempation of a new iPod with video. I have an old 3G iPod and a decent music library built up, including some ITMS stuff, in iTunes.
I presume it is straightforward to sync this with my new iPod? Will iTunes recognise the new iPod as a foreign user?
Any advice?It won't be a "foreign user" if you're connecting it to the same Mac user account. iTunes will try to give the iPod the same default name (like "Martin Toal's iPod.") You will probably want to assign the new iPod a different name, to avoid any possible conflicts.
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New Nano with existing itunes account
I lost my Nano and just bought a new one. Is there anything special I need to do to make sure my ipod syncs with existing itunes? Can I just plug the usb connector into my desktop and it will download all my music on itunes onto my new Nano? Any help is appreciated.
Yes, just plug it in.
It will go thru the registration and then sync everything. -
I recently updated my ipod touch to the new IOS version. Now when I go to connect my ipod touch to my itunes, an unknown error pops up saying that my itunes cannot connect to my ipod. Can anyone help me please??
See/follow this discussion.
when I plug in my itouch to my pc has the following error appear - select the program to launch this program - either microsoft word or my camera/scanner. I purchased items from itunes and it won't let me place them on my itouch. PLEASE help!!! -
Help Please - New iPod Classic will not sync with existing iTunes library
Please help, I have researched every forum I can find and all the suggested tips have not worked for me. Here is my problem.....
I have a new laptop and a new iPod classic. I have checked and both have the most up to date software. I have logged into iTunes and all the music and films I had purchased previously is showing.
I thought I simply had to log into iTunes,authorise the laptop, plug in my Ipod and then sync the music and films from iTunes onto my iPod.
When I do the there is a message within seconds to say the iPod sync is completed but the iPod remains empty. I can't figure out where I have gone wrong.
All suggestions gratefully receivedProblem solved. It seems that iTunes archived my music to iCloud so once I downloaded all the files again they sync'd rght away
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How to Sync Ipod with another iTunes library without erasing songs in iPod
Hi,
I had copied some songs from one of my friends iTunes library in a different machine(OS). when I connected ipod to my machine, I am getting prompt message saying that ' this ipod is synced with different library, Do you want to erase this ipod and sync with current library' with two buttons 'Erase and Sync' and 'Cancel'. I dont want to loose the songs in ipod, so i clicked cancel. But unable to access my ipod. Please let me know how to access ipod without loosing existing songs.
Thanks,
Kalyanyou know, i had this same problem - EXCEPT that it's
my own computers!! i had an itunes library on one
computer (that were ALL SONGS that i either bought on
itunes or transferred from my BOUGHT cd's. i then
recently bought an iMac, and am trying to transfer
the music to the new computer, but it will not let me
do it in iTunes since it says i cannot sync with more
than one iTunes without erasing the iPod. any
suggestions??
Yes don't hijack another persons question!
Read this :-
http://docs.info.apple.com/article.html?artnum=300173
It will tell you how to move your music.
Ian -
New IPOD w/Existing ITUNES, CAN'T download 7.4 & NO SETUP ASSISTANT?
Ok. I have two ipods. Now Three... My One IPOD has been updated with new version 7.4, my other one-(shuffle) was updated with 7.4....but..
I just got the new IPOD and when I connect it to my computer, it does not send me through the Setup Assistant....just tells me that I need a newer version of 7.4 to use the IPOD.
The problem comes when it directs me to the 'Download 7.4 version'...I hit the control key and says "thank you for downloading itunes"..
THe issue is that I already have iTunes and it asks me if I want to replace my existing itunes setup?
I say ok,and save it and nothing....Same screen and no prompts...
With my other two ipods, as soon as I have plugged into my computer; it recognizes it as a new ipod and takes me through to register and stuff....I can't download new version....so I am now in a rutt......
Can anyone help me to understand how I download the new version 7.4 into the new IPOD, so I can get started on the Setup Assistant?
What am I missing here???
Thanks..anttal75 wrote:
THe issue is that I already have iTunes and it asks me if I want to replace my existing itunes setup?
OK. Now trying to figure out what you are saying here. It sounds to me like you are only downloading iTunes 7.4 to wherever it is your default location is for downloading and not actually installing it.
From what you are saying above it sounds as if you are only repeatedly downloading it and Windows is asking you if you want to overwrite the file it had previously downloaded and saved.
After you download the file does it give you an option to open or run the file? If so you need to do that. If not you need to find where the file is being saved to (save it to your desktop if your not sure where it is going by default) and double click it to start the install procedure.
The tips here may be useful http://docs.info.apple.com/article.html?artnum=93976
But honestly it sounds to me as though you didn't actually install it.
As far as the latter part of the question goes. iTunes does not actually get installed to the new iPod. The new iPod Nano does, however, require iTunes 7.4 to be installed. -
Sync iPod with existing iTunes
My roommate already has an ipod & itunes. if we listen to the same thing, can i just sync my ipod to her library and it not mess anything up? i don't want to mess up her library.
Ya, generally syncing is a one way trasnfer where when your iPod is set up for auto updating, the iTunes library is mirrored onto the iPod. So if you plug in your iPod it likely will simply copy the library into your iPod.
The thing I am not sure about is that on the iPod you can give ratings (one to five stars) to songs and it keeps track of play counts, so when you hook up to your computer again, those ratings and play counts are added back to the library. So you might want to find out from your room mate if accurate playcounts and ratings are important. If not, then have at it. If it is, and your roommate wants to maintain those to accurately represent HER use and rating, then after the initial sync, you will want to change the preference on your iPod to manual syncing so those things will not be updated back to the compuer. But you will now have to manually add new songs to the iPod.
Patrick -
I currently have an iPod classic and have recently purchased an iPod touch that I have not used yet. Tonight, I am going to try synching it to my current iTunes. Should I run into any problems trying to share an iTunes library among a few differnt iPods? My wife has one also so that would be 3 iPods using the same iTunes, same computer.
Additionally I backed up all my music on CD's through iTunes as I am going to be getting a new computer. Once I get my new computer, download iTunes, and login does all my "purchased" music through iTunes transfer or does that move with my backup disks?
Any help would be appreciated. Thanks.You can use as many iPods on a PC as you want. iTunes knows each one's unique serial number.
Article on that:
http://support.apple.com/kb/HT1495 -
New ipod with old itunes, do I have to unistall old ipod?
I recently purchased a new iOS 8.1 ipod touch to replace my 6.6. When installing it I told iTunes to place certain old playlists on my new ipod. Now I'm getting new syncing errors in which it loses my place in audiobooks. Never had this happen before.
As a computer challenged old man, is there something I need to do to make this my new default player. I wonder if its resetting my files to what my old ipod had rather than resyncing it with the current position on my new ipod.They are in the Audio book library and not in your Music library, right?
In iTunes on your computer in the Get Inof for the Audio Books is remember playback position checked?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all audiobooks and resync
To delete all AudioBooks go to Settings>General>Usage>Storage>Manage Storage>Music and delete them
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
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