Updating Acrobat 9 MAC

I have about 50 Macs on 10.7 I need to update from 9.3 to 9.5.1.
I have updated my mac. I copied my Acrobat through Apple Remote Desktop. Under the user (non administrator) it does not show it changed. I log the user out and login as the local administrator. When opening Acrobat it runs the repair and opens showing 9.5.1. Log off, log back in as the user. It still shows 9.3.
Any ideas?

Anyone?

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I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite. When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error.

I have just updated Acrobat to version 10.1.13. I am using a MAC Running Yosemite. When I try to scan a document, after the printer scans Adobe Acrobat quits and I get an unexpected closure error. I am running Mac OS 10.10.1. This only started happening when I installed the update of Adobe Acrobat.

Hi MEW1,
Is the printer connected wirelessly or wired?
Go to Preferences and under categories go to > Convert to Pdf then select the Image Capture and then hit ok button.
Close Acrobat and then relaunch it and see if it helps you while you do scanning.
Regards,
Rave

Can't update acrobat 8 to 8.1, on Intel Mac

I can't update acrobat 8 to 8.1, on Intel Mac. I says I need to reactivate plug-ins. Version 8 won't run Distiller.

Hi Kristan,
I checked and fileVault has been off and I tried uninstalling. After reinstalling when I went to upgrade either it didn't do any good, gave me the message it couldn't upgrade because of some plug-in/ETC. or Acrobat was grayed out when I went to select it as the program location to upgrade.
I did find the blog, pasted below, but doing all this hasn't helped.
I will try again but I need to know, should I allow the autoupdaterer do the update or should I do it manually? Or any other suggestions you may be able to give me.
Thank you
John
Topic
Distiller 8 problem with Intel Mac?
Julie Gallagher - 09:54am Dec 3, 2007 Pacific
I just upgraded my desktop Mac in order to install CS3. I'm already running CS3 on a G4PB with no problems. Aside from the Intel/PPC difference, both computers have the same setups and files, both currently running OSX.4.11. (The new computer was set up by migrating setups from the old computer via firewire, then CS3 was installed.)
On the new computer, when I try to distill a file with Distiller 8, the file doesn't process (error message below). The same file processes OK with Distiller 7 on the new computer, also with Distiller 8 on the G4PB. The results are the same whether I'm using prebuilt or custom Distiller settings.
With Distiller 7:
Distilling: 000i-x_StrayerFM.ps
Start Time: Monday, December 3, 2007 at 11:05 AM
Source: /Users/julie 1/Desktop/000i-x_StrayerFM.ps
Destination: /Users/julie 1/Desktop/000i-x_StrayerFM.pdf
Adobe PDF Settings: /Library/Application Support/Adobe PDF/Settings/MB T-S.joboptions
Distill Time: 14 seconds (00:00:14)
*** End of Job ****
With Distiller 8:
Distilling: 000i-x_StrayerFM.ps
Start Time: Monday, December 3, 2007 at 11:10 AM
Source: /Users/julie 1/Desktop/000i-x_StrayerFM.ps
Destination: /Users/julie 1/Desktop/000i-x_StrayerFM.pdf
Adobe PDF Settings: /Users/julie 1/Library/Application Support/Adobe/Adobe PDF/Settings/MB T-S.joboptions
%%[ Error: ioerror; OffendingCommand: stringwidth ]%%
Stack:
(StrayerFM.qxp 12/3/07 10:56 AM Page i)
(StrayerFM.qxp 12/3/07 10:56 AM Page i)
9
39
true
true
9
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Distill Time: 0 seconds (00:00:00)
*** End of Job ****
Any suggestions other than keeping CS2 on the desktop Mac?
Thanks,
Julie
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52 messages. Displaying 45 through 52.
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priory blackberry - 12:15pm Apr 27, 08 PST (#45 of 52)
OK - solved it (on my Mac at least)...
Firstly, what I think the problem is is that the 8.1.2 update do not mention the word English - I got onto this clue when I studied the installer log for 8.0 Professional - it showed that distiller was only installed to 8.1 - I was baffled and examined the files at length, then went through this...
1. Uninstall Adobe Acrobat Professional
2. Go to the Adobe site and download Bridge Start Meeting 1.0.1 (I believe the uninstaller crashes components in this and if you install without in firstly installed - the installer will ask you for the disk containing it).
3. Remember this is the install and fix for an APPLE MAC Intel mac...
4. Install Acrobat Professional 8.0 from your original CS3 DVD
5. Go to Adobe site and download Acrobat Professional Update 8.10 (file name should read AcroProUpd810_efgi.dmg, and I believe the efgi bit is English, French, German, Italian, and as it clearly mentions English I think I (and many like me) messed up by using the 8.1.2 update which doe NOT mention English and obviously does not update Distiller, in fact, I think and feel - it probably corrupts it...
I hope this helps those suffering like me (it took ages to work this one out), tied now - I need a beer....
Stephen
Post Reply
priory blackberry - 12:20pm Apr 27, 08 PST (#46 of 52)
Oops - sorry - the text from the 8.1.2 release...
"This multilingual update can be applied to Brazilian Portuguese, Danish, Dutch, Finnish, Italian, Norwegian, Spanish, and Swedish versions of Acrobat 8 Professional. For more information, see the technical document describing the Acrobat 8.1.2 update in the Support Knowledgebase."
No mention of English - only Multiple Languages...
Post Reply
Kirsten - 3:03pm May 7, 08 PST (#47 of 52)
Where did you see that text at? The 8.1.2 is for English as well as 14 other languages.

Just updated Acrobat on my Mac. NOW tiny windows pop up telling me various sites/groups/people want to store info on my computer. What's up w/that? Thanks.

Just updated Acrobat on my Mac.
NOW tiny windows pop up telling me various sites/groups/people want to store info on my computer. They offer choices of "Allow" or "Deny". Naturally I just close the window w/out clicking on anything. Anyone know how to eliminate this problem? It's annoying.
Thanks.

These messages sound like something that come from Adobe Flash rather than Adobe Acrobat.

Hey. I have a problem. I updated my mac os x to 10:8 for I can not start Acrobat Pro, which I bought six months ago. Proglamet says that the computer does not support Power PC. Help

Hey. I have a problem. I updated my mac os x to 10:8 for I can not start Acrobat Pro, which I bought six months ago.
Proglamet says that the computer does not support Power PC. Help
When I try to start it says (program "Acrobat 6.0.2 Professional.app" can not open because PowerPC applications are no longer supported.)
Please help

The version of Acrobat you have is a PowerPC application and will not run on Mountain Lion. You will need to upgrade/purchase an Intel version of Acrobat Pro, probably Version 9.
It might have been worth checking to see if the apps you run are supported on ML before upgrading. If you backed up your system before the upgrade you could always revert to your previous level.

Problem updating Acrobat 8.0 on Mac

I have Acrobat 8.0 on mac running 10.6.7. When I try to update acrobat the updater says this
Also I tried to uninstall Acrobat and the uninstaller has an X on it and is not available.
This is all in an attempt to update Acrobat 8.0.0 to hopefully allow scanning with HP scanner.
I recently upgraded to 10.6..7 on the mac and now acrobat does not communicate with scanner.
Any help would be great.

Have you tried following the path and deleting the offending file? Then Repair Permissions, restart your computer and try the update again.

Update Acrobat Professional 7.0 (mac)

when I try to update I receive the message..."The selected application version is outside the range that can be updated with this installer"
I am trying to update Acrobat 7.0 (mac) professional but receive the above message when updating even to 7.0.1

Mike
Have to agree with Kirsten on this one. Having gone obediently through the step-by-step sequence from Mac Acrobat Pro 7 through all updates to 7.1.0 - time well spent - it now works (apparently) perfectly.
However I do need to buy into a solution for this little niggle...
...(pdf created from Quark layout - opened in Mac Acrobat Pro and links set to CD based PowerPoint and Quick Time "movies" - Mac platform version works as required)
I do have an issue with editing actions which should eventually link a universal CD ROM through a PDF "menu" page to various pdfs and slideshows etc. to work on PCs under Windows.
Problem is editing Actions to include the file name paths to D:\ or E:\ CD or DVD drive. The options for Actions [Open a file] seem automated to navigate to an existing file in a physical drive on the machine being used whereas I need to edit-in paths to "hypothetical files" on another platform.
Is Acrobat limited in this area or have I missed something?
Graham

Installing and now updating Acrobat Pro XI onto my Mac OS 10.1 has caused me no end of grief.

The iMac is very new, and now has Mavericks installed. The Acrobat XI came via a download. Error message 1301 when trying to update Acrobat.
Any suggestions?

See my answere to your post in the Mt. Lion forum.

Adobe Updater don't update Acrobat Pro 9.

Hello,
Adobe Updater don't update Acrobat Pro 9. It seems that Acrobat don't appears under Adobe Updater, it appears all others Creative Suite CS4 applications but not Acrobat. I dont know how to fix this. Is there any wahy to manually add Acrobat to the list of application that Adobe Updater updates?
I have two Macs, in one of them Adobe Updater updates correctlly Acrobat Pro 9, but the other have this problem that i describe above. In both machines i have Mac OS X 10.5.6.
I would appreciate a lo any help that you could give me. Thanks,
Marcelo :)

Hello Mike,
Thank you very much for the link, i would update this way now. But i still wonder how can i fix the problem so i can use Adobe Updater with all Adobe apps. I think that Adobe Updater is very usefull because you dont have to check the website for updates of the differents apps.
Thanks a lot,
Marcelo :)

Unable to update Acrobat 9.3.4. Using OS X 10.6.4

I am using Adobe Acrobat 9 Pro Version 9.3.0 with my OS X 10.6.4. Failed to update Version 9.3.4. Error message says Cannot download update file. Please verify that you are connected to the Internet and check for updates again later. Error 1107 encountered. Internet Access working fine. Please help.

I have a simliar problem. My Acrobat 9.3.2 cannot update to 9.3.4. When I tried to update manually from Help->Check for updates..., it says the update failed because some internet connection issue. But I was in fact connected.
From http://kb2.adobe.com/cps/852/cpsid_85259.html#ionComHeading, I found the update log Adobe Acrobat Updater.log. It says:
2010-09-22 11:54:54 +0800: ***** Starting update to /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app
2010-09-22 11:54:54 +0800: OS Version : 0x1064
2010-09-22 11:54:54 +0800: For /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app, installed bundle version is 9.3.2
2010-09-22 11:54:54 +0800: Downloading manifest from : https:/armmf.adobe.com/arm-manifests/mac/9/9.3.4/com_adobe_Acrobat_Pro_univ.plist
2010-09-22 11:54:54 +0800: Downloading manifest from : https:/armmf.adobe.com/arm-manifests/mac/9/9.3.3/com_adobe_Acrobat_Pro_univ.plist
2010-09-22 11:54:54 +0800: Downloading manifest from : https:/armmf.adobe.com/arm-manifests/mac/9/9.3.2/com_adobe_Acrobat_Pro_univ.plist
2010-09-22 11:54:54 +0800: For /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app, 2 updates to be applied
2010-09-22 11:55:02 +0800: Downloading updater from : http:/armdl.adobe.com/pub/adobe/acrobat/mac/9.x/9.3.3/misc/AcroProUpd933_all.app.zip
2010-09-22 11:55:03 +0800: Adobe Acrobat Updater encountered errorCode 1101
2010-09-22 11:55:04 +0800: ***** Ending update to /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app
2010-09-22 11:55:04 +0800: Error shown to user is: Error Domain=com.adobe.ARM.backgroundloader Code=1101 "The operation couldn’t be completed. (com.adobe.ARM.backgroundloader error 1101.)"
The same section has been logged repeatedly since several months ago.
Looks like Acrobat is trying to download updates from "http:/armdl.adobe.com/pub/adobe/acrobat/mac/9.x/9.3.3/misc/AcroProUpd933_all.app.zip" and keeps failing. Maybe it forgets a "/" after "http:"?
I tried "http://armdl.adobe.com/pub/adobe/acrobat/mac/9.x/9.3.3/misc/AcroProUpd933_all.app.zip", it is accesible to me.

Cannot update Acrobat Pro to 9.3.2 from 9.3.1

I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled).
Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
Any solutions others have found?
Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
Message was edited by: KamakuraKid

I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product but thats incorrect because it doesn't come with Production Premium!
Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

Acrobat Mac OS background process saps CPU

I have had a background process on my Mac OS (Mountain Lion and Mavericks) that occassionally shows up. I find it via Apple's Activity Monitor and see it on the CPU tab, and sorted by CPU Time it shows up near the top.
I think it has more to do with Acrobat Pro X (maybe 9 as well), since I haven't seen it while just using Acrobat Pro XI (yet!).
Anyway, the process is called "Acrobat and Adobe Reader" in the listing, with an icon that looks like the Adobe Acrobat updater, the one with the rotating arrow on it. This process will start up at some point, and then it will never quit on its own.
While it runs, it uses up immense amounts of CPU cycles (in the CPU histogram it is the red area that grows higher than 60% of the activity), and consequently other operations get starved, and it makes the CPU run harder and hotter.
The only way I have been able to get it to stop is to select it in the Processes list and call it to quit.
Anyone else run into this? Is there any way to keep it from coming up?
Thank!

Hi pathblaster,
Please refer the following KB to diable autoupdater for Acrobat : http://helpx.adobe.com/acrobat/kb/disable-automatic-updates-acrobat-reader.html
Alternatively you can install the updates manually from : http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

I am having trouble updating Acrobat Pro 11.0 to 11.0.01. The install hangs writing to the registry

I am having trouble updating Acrobat Pro 11.0 to 11.0.01. The install gets to the writing to the registry screen and hangs. Help please.

if you're on a mac, try a direct download and install:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
if windows:
http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

Updated Acrobat Pro to 8.2.4 Now it will not launch.

I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says
"Adobe Acrobat Professional 8 cannot be launched at this time. You must launch at least one other suite component . . . "
I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4. I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.
I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component . . ."? I opened Photoshop CS3 but that did not solve this.
What is the solution? How can I get Acrobat Pro to work?
Thanks for any help.

Hi
Add me to the list of users plagued with Adobeitis.
Like Bryan Rodgers I used TM to recover 8.2.3. Assuming this is still functioning Bryan perhaps you will be kind enough to tell us of any tweaks you had yo make, like trashing ‘plist’ etc.
The first launch of 8.2.3 went the same way as 8.2.4, then all was well. For a little while.
Then it was back to square one, even launching from within Bridge, i.e. clicking on a PDF, only resulted on a very brief appearance of Acrobat and then reappearance of the warning message.
UPDATE:
I seem to have resolved my TM Recovery problems by deleting the Folder in Applications/Adobe CS3 Master Collection/Adobe Acrobat 8 Professional.
Placing the recovered Folder in it’s place and having previously dragged the various ‘com.adobe.Acrobat.???.plist files to the Desktop.
Several files have been loaded and Acrobat quitted and restarted several time and all is still OK.
Hopefully the ‘solution’ will materialise soon.

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

I have creative suite 5.5 and have recently updated my iMac to Yosemite. Now I can't open the adobe apps. I have done the suggested Java update and mac OS X Java patch update.. still no go. Can you HELP?

uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) the install using the installation files. do not migrate adobe programs.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Updating Acrobat 9 MAC

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