Updating Acrobat Pro 9 to new Mac

I have an existing version of Acrobat Pro ( (version 10.1.8) running on my old MacBook Pro (running OSX 10.6.8)
How do I transfer this to my new MacBook Air (running 10.7.4)?

1. Obtain all of the following
- original install media
- original serial number
- if an upgrade, serial number of the OLDER version of Acrobat
2. Install on new system
3. If install says too many registrations used, contact Adobe to have this resolved.

Similar Messages

  • Cannot update Acrobat Pro to 9.3.2 from 9.3.1

    I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
    The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled). 
    Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch.  Or, you can uninstall and reinstall the application, and then reinstall the patch.
    Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
    Any solutions others have found?
    Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
    Message was edited by: KamakuraKid

    I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
    You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product  but thats incorrect because it doesn't come with Production Premium!
    Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but  come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
    What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
    Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

  • Adobe Updater don't update Acrobat Pro 9.

    Hello,
    Adobe Updater don't update Acrobat Pro 9. It seems that Acrobat don't appears under Adobe Updater, it appears all others Creative Suite CS4 applications but not Acrobat. I dont know how to fix this. Is there any wahy to manually add Acrobat to the list of application that Adobe Updater updates?
    I have two Macs, in one of them Adobe Updater updates correctlly Acrobat Pro 9, but the other have this problem that i describe above. In both machines i have Mac OS X 10.5.6.
    I would appreciate a lo any help that you could give me. Thanks,
    Marcelo :)

    Hello Mike,
    Thank you very much for the link, i would update this way now. But i still wonder how can i fix the problem so i can use Adobe Updater with all Adobe apps. I think that Adobe Updater is very usefull because you dont have to check the website for updates of the differents apps.
    Thanks a lot,
    Marcelo :)

  • Can't update Acrobat Pro 9.50 to 9.5.1

    Tried updating Acrobat Pro 9.5.0. to 9.5.1 through auto update and downloading the update. Both give an error to reinstall the app because something has changed since the last update. Something to do with plugins. Tried to repair Acrobat installation and remove Safari plugin also. Both don't work.
    At this point I don't want to re-install Acrobat 9. I get the feeling i'm going to have more problems. Also why would I have to reinstall the program? What is that all about? This has happened before while trying to update a version and I get the failure and reinstall. Anyone have any suggestions.

    You could try creating a new account using the instructions here http://kb2.adobe.com/cps/404/kb404927.html. Update Acrobat from the new account and see if the patching works now.
    Also, could you please provide the log files for the failing patch. To obtain the log , follow the following steps:
    1.  Clear the contents of /user/library/adobe/logs folder
    2. Open Console, located in the  Applications- > Utilities folder.
    3. Update Acrobat to generate the error message.
    4. Check the console for error messages and save console log file
    5. Go to /user/library/adobe/logs and share the patch log file

  • I am having trouble updating Acrobat Pro 11.0 to 11.0.01.  The install hangs writing to the registry

    I am having trouble updating Acrobat Pro 11.0 to 11.0.01.  The install gets to the writing to the registry screen and hangs.  Help please.

    if you're on a mac, try a direct download and install:
    http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh
    if windows:
    http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows

  • Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays imags in pdf docs.

    Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays images in pdf docs.  All the boxes where images are supposed to be are solid grey.  Old documents that worked are no longer displayed correctly and new documents I make do not display images.  All grey boxes.  Worked fine before the update.  Suggestions?

    Hi precious_star,
    Could you please let me know what version of OS are you using.
    Open Acrobat and go to "Edit > Preferences > Page Display" and check whether 'Show large images' option is checked.
    Is this issue specific for one PDF?
    If possible, please share the file with me via email so that I can also check at my end.
    I have sent you a message with my contact id details.
    Hope to get your response.
    Regards,
    Anubha

  • I cannot install Adobe Acrobat pro on my mac running Yosemite.  Why?

    I was able to install Acrobat Reader, but when I tried to upgrade to Acrobat Pro on my mac, the Acrobat intaller just hangs there indefinitely.  I am running Yosemite.  What is the deal?

    Hi kctfsu,
    We would require the install logs to analyse the failue cause.
    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
    /var/log ▹ install.log
    from the hierarchical list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
    Regards,
    Rave

  • Downloading Acrobat Pro XI to Mac Air

    I am trying to install Adobe Acrobat Prox XI on my Mac but when it gets to the en of the download it stays there saying less than a minute left for downloading and doesnt move! what can I do? Please help!

    Thank you! It worked.
    Lorenia Rincón
    Interpreter and Translator
    <Removed by Moderator>
    2014-08-12 11:40 GMT-05:00 Jeff A Wright <[email protected]>:
        Downloading Acrobat Pro XI to Mac Air  created by Jeff A Wright
    <https://forums.adobe.com/people/JeffAWright> in *Acrobat Installation
    & Update Issues* - View the full discussion
    <https://forums.adobe.com/message/6633527#6633527>

  • Old computer has died, need to install acrobat pro onto new computer

    hi all, have a new computer ans need to install acrobat pro onto new one

    Hi Clifford,
    Kindly try the below mentoined link.
    Acrobat
    XI, X | 9, 8 | 7
    If you have Creative Cloud version.
    Creative Cloud Help | Download, install, update, or uninstall apps
    Thanks,
    Atul Saini

  • Why can't I download trial for Acrobat Pro on my Mac?

    Why can't I download trial for Acrobat Pro on my Mac?  I get an error message.  I click the download:  "Install Adobe Download Assistant", then click on it, see Adobe AIR application instaler, then get "Sorry, and error has occurred.  This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."   If I knew who the application author was, I'd contact him!  Thanks, Pete

    Hey PetaPete,
    There are some known issues when downloading Adobe Download Assistant which you can find at:
    Troubleshoot Adobe Download Assistant
    So, you might alternatively need to try downloading Acrobat from the link given below:
    http://prodesigntools.com/adobe-acrobat-xi-pro-standard-reader-direct-download-links.html
    Note:
    1) You need to stay on the Adobe trial page for the respective product that you're downloading. You should be signed in.
    2) Copy/ Paste trial link for the files that you're downloading from Prodesigntools on to the address bar of Adobe trial page and hit enter.
    Regards,
    Anubha

  • How do you increase the font size to bigger than 24, using the typewriter tool in Adobe Acrobat Pro 9 for Mac?

    How do you increase the font size to bigger than 24, using the typewriter tool in Adobe Acrobat Pro 9 for Mac?   Often I just want to label an item on a map that is in PDF and want to use a simple label rather than a Text Box for labeling, but have yet to find a way to increase the font size beyond 24.   Can someone help me with this? - JML

    Read this:
    https://forums.adobe.com/thread/1468782?sr=stream&ru=2382437

  • Acrobat Pro 9 for mac won't launch, reloaded from disk when hard drive needed to be replace. It's in applications folder but there is an X on the Acrobat Reinstall icon. What should I do.

    Acrobat Pro 9 for mac won't launch, reloaded from disk when hard drive needed to be replace. It's in applications folder but there is an X on the Acrobat Reinstall icon. What should I do.

    Hi Janice,
    What version of Mac OS are you using?
    Adobe does not recommend migrating the software from one disk to the other.
    Please run the setup file for Acrobat and reinstall the software. You might want to delete the existing version of Acrobat installed before reinstalling it.
    Regards,
    Rave

  • Acrobat Pro XI for Mac crashed and now says trial is over

    Earlier today I downloaded and installed Acrobat Pro XI for Mac on my MacBook Pro Retina 15-inch early 2013 running OS X 10.9.4. I compared two documents. While skimming the comparison document, Acrobat seemed unstable, e.g. when I tried to select text to copy Acrobat would freeze and show the  spinning pinwheel for a minute or two. When I finished skimming the comparison, I closed the file, and clicked "don't save," it crashed. When I restarted Acrobat, it told me the evaluation period was over.

    Hi rlauriston,
    It is unlikely for an application crash to eliminate the trial days usage.
    Did you check with a different Admin user account?
    Regards,
    Rave

  • Adobe application manager won't recognize Acrobat Pro XI for Mac

    I purchased and downloaded Acrobat Pro XI for Mac.  The installation is successful, but when I attempt to open it the Adobe Application Manager interrupts and says "Serial Number you provided is valid, but a qualifying product could not be found on this computer."  It then says to "To use this serial number, you must own one of these qualifying products. Please choose the one you own an interest serial number."  Except Adobe Acrobat Pro XI is not listed.  I confirmed I purchased Adobe Acrobat XI Pro (Mac,English) and the serial number I have is correct.  Please advise.

    This error message comes when you try to activate the upgrade version which requires the previous version to activate.
    Please follow the steps to activate the upgrade version product.
    1. Install the porduct and enter the upgrade version serial number
    2. When it asks for the previous version serial number, enter the older version serial number
    3. You would be able to activate
    In order to locat the serial numbers please follow the below link:
    https://www.adobe.com/account/my-products-services.html

  • I have just installed Adobe Acrobat Pro XI for Mac. I am not finding where to OCR a document.

    How do I OCR in Adobe Acrobat Pro XI for Mac?

    Hello Treacie,
    You might need to launch Acrobat and go to Tools> Text Recognition and choose 'In this File' option to run OCR within the document.
    Regards,
    Anubha

  • Trying to update Acrobat Pro

    I received a notice that I needed to update Acrobat Pro (my OS is Windows XP Professional) and tried updating and the install got hung up.  I tried killing all the apps to clear it out, but still get a message that an install is already running when I try to update Acrobat Pro, but I can't find any other apps that are running the install.  Can someone assist me?  I even tried going into the Control Panel to uninstall and reinstall Acrobat, but got hte same error message that an install was running.
    Help!

    Terminate the processes:
    Working with your Operating System’s Tools
    Run the Acrobat Cleaner Tool and reinstall from scratch.
    Mylenium

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