Updating Apple Application Support?
I installed iTunes 10 today - I had to uninstall my previous version as the installer program wouldn't download the new version properly, then reinstall using the download from the Apple website.
But now when I try to launch iTunes, I am faced with an error message saying:
"Apple Application Support version 1.2.1 is installed; iTunes requires Apple Application Support version 1.3.2 or later. Please uninstall iTunes, then install iTunes again."
I have uninstalled and reinstalled, but this still does not make the message go away. How can I update Applcation Support or download the newer version of it?
Attempting to uninstall the existing version of Apple Application Support (1.2.1 in your case) can sometimes give us a heads up on the nature of the problem with the new version installing.
Head into your Uninstall a program control panel and attempt to uninstall Apple Application Support. Do you get an error message? If so, what does it say? (Precise text, please)
Similar Messages
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Ok so I went to update my itunes 9 to itunes 10.5 and now I get and error message "Apple application support was not found" error 2 (windows error 2) when ever I try to run itunes and iv been trying to fix this for like a month and let me tell you iTunes for windows is **** and I really want Icloud for my iphone 4 and yes iv tried uninstalling everything by apple in the correct order and reinstalling them after restart atleast honestly 20 - 30 times but nothing worked so if anyone can please help me I have windows 7 and a hp intel pentium computer
Install 7-Zip (free), or a free trial of WinRAR, and use one of them to extract the contents of the iTunesSetup.exe or iTunesSetup64.exe installer file, then try installing AppleApplicationSupport.msi as a standalone component. Even if it won't install you may get a more useful error message as to why not.
tt2 -
i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description: speedinfo
IP Address: 182.237.181.108
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 202.177.240.125
202.177.240.251
Adapter Name: {948D9871-ADAF-4632-8D0C-538770929B52}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name: {4D499748-069C-4E58-A116-DF748DA3912C}
Description: Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 05:30:00 1970
Lease Expires: Thu Jan 01 05:30:00 1970
DNS Servers: 192.168.0.2
192.168.0.4
Active Connection: speedinfo
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
Apple Application Support was not found on new itunes update.
I have unstalled and installed the newest itunes update about 10 times now. I still get (in itunes and itunes helper) "Apple Application Support was not found. Apple Application Suport is required to run itunes". Please uninstall itunes, then install itunes again. Error 2 (Windows error 2)".
Can someone please help ! ! !
Desperate DaveFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
tt2 -
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron N7010
iTunes 10.7.0.21
QuickTime not available
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0032B09C094C1B88
Current user is not an administrator.
The current local date and time is 2012-09-26 16:25:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {4C5C6911-9B8F-4CAF-BCB3-36495F443DC9}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {9A01C758-72D3-4F24-8B9C-402D925B9FC5}
Description: Intel(R) Centrino(R) Advanced-N 6250 AGN
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:47 2012
Lease Expires: Sat Sep 29 15:09:47 2012
DNS Servers: 192.168.1.1
Adapter Name: {B98F7EEA-03A3-4616-B167-E9E4C6A09439}
Description: Intel(R) Centrino(R) WiMAX 6250
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 07:00:00 1970
Lease Expires: Thu Jan 01 07:00:00 1970
DNS Servers:
Adapter Name: {70E7745B-22AB-41A8-A36B-393DCE93A39A}
Description: Atheros AR8152 PCI-E Fast Ethernet Controller
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Sep 26 15:09:33 2012
Lease Expires: Sat Sep 29 15:09:33 2012
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-09-26 16:17:01.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRWBD CT30N, Rev A100
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
Updated ipod last night and now when turned on tells me to coonect to itunes (picture of usb cable with arrow to itunes). I can't connect to itunes on computer because apple application support can't be found. Tells me to uninstall then reinstall itunes. Will I lose all my music or is it still on my ipod?
Under normal circumstances, an uninstall/reinstall doesn't touch your content. (That being said, it's still always a good idea to maintain a current backup at all times in case of disasters.)
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I am trying to update my itunes on my pc. After the download in complete, there is an error message telling me that Apple Application Support needs to be installed for Itunes to work. What do I do?? I've already unistalled and install the download four times and installed WinRAR. Still no success.
These are the steps mentioned in the article iPhone: Troubleshooting activation issues
Perform the following steps if you receive one of the messages above:
Restart the iPhone.
Try another means of reaching the activation server and attempt to activate.
Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance. -
I updated iTunes on my Dell Inspiron lap top and it corrupted my iTunes. I uninstalled all of the newly installed files. I also uninstalled iTunes. Now whenever I try to install iTunes, I get a message that says, "An Apple Application support is required to run iTunes on this computer. Please uninstall iTunes, then install iTunes again."
Tried it 2 times and no luck. Any advice for me?
MaureenI get a message that says, "An Apple Application support is required to run iTunes on this computer. Please uninstall iTunes, then install iTunes again."
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
unable to contact my iphone or ipad to itunes
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Acer Aspire V5-552
iTunes 11.1.4.62
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 3.0
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.0.32
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 009DB88803B66C30
Current user is not an administrator.
The current local date and time is 2014-01-24 20:53:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.4.62 (x64) is currently running.
iTunesHelper 11.1.4.62 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
No iPod, iPhone or iPad found.i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please? -
I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
I updated itunes for my 64 bit system to 11.1.4. I was not able to detect my cd drive. I removed itunes, apple software update, apple mobile device support, bonjour and apple applications support. After a few attempts it now recognizes my cd drive but not by ipod. Any suggestions? Thanks.
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i've bought an iphone and it said i needed to update itunes to 10.5 or higher so i tried to update. it didn't workso i uninstalled and reinstalled different versions of itunes between 10.5 and 10.6 but it either wouldn't install properly or it would then i would come up with this warning. "Apple Application Support. Apple Appliction Support is required to run iTunes. Please uninstall itunes, then install itunes again. Error 2 (windows error 2). i've uninstalled and reinstalled multiple times.
please help.Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I've had a problem syncing my iphone to itunes ever since updating to 10.7 , so i reinstalled itunes.
When that didn't work, i uninstalled itunes and all programs related to it (quicktime, apple application support, apple mobile device support, apple software update, mozilla firefox, and safari), and reinstalled itunes again, but to no avail.
I've tried repair in add/remove programs for itunes, but it didn't work.
When I tried to do that with any of the other itunes related applications, I got this message: "The feature you are trying to use is on a network resource that is unavailable. "
When i browsed for the location of any of them, the were no where to be found on my computer.
Can someone PLEEAASE help me because this is reallllyy stressful for me??(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Application Support entries and click "Remove", as per the following screenshot:
Next, select any Apple Mobile Device Support entries and click "Remove", as per the following screenshot:
Next, in the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC. uninstall, then reinstall iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
(That should reinstall the three dodgy components.) -
TS1424 When downloading itunes update, I got the error, Apple Application Support was not found.*
On my windows pc, I mistakenly deleted Applie Applications Support file. Any help with how to restore it?
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version). If the following link takes you to the WinRAR home page rather than the WinRAR downloads page, click the Downloads header in the box at the left of the WinRAR home page to see the trial version downloads:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, see if iTunes will launch without the error now.
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
I can successfully download iTunes on my PC, but receive an error message when I try to install the file: "Apple Application Support was not found... Error 2" I've tried deleting the file and reinstalling it to no avail. Any ideas?
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
So when I plugged in my iPhone 4 (iOS 7.0.4), iTunes told me it needed to update to the newest version... so I did. After installing it it gave me an error (-45019) that said that a required component wasn't installed. I looked it up and people were saying to unistall iTunes and all apple related software and reinstall itunes which i did. I am on Windows 8.1.
Now it gives me this error. "Apple Application Support was not found. Apple Application Support is required to run iTunes. Please unistall iTunes and install iTunes again. Error 2 (Windows Error 2)." I did this and it gave me the same message... Please help! How do i get iTunes running again?Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)
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