Updating apps and getting wrong email address

I recently purchased a new iPhone 5S.  On three occasions, the app store has indicated that I have apps to update.  When I click to update, it asks me for a my password but shows the wrong email address.  All three times it is the same address.  This address is not an address that has ever been related to me or anyone in my family.  There is not a problem with any other app updates and this is not happening with my new iPad. I am somewhat worried that I have been hacked already with owning this phone for only 3 weeks.  If you can't help me with this please give me some advice on how to get tech support from Apple because going through their system did not seem to work for me.

Thanks.  I think this was the second time I had the problem with the one app.  I had some problems (but different) with the other app on my old phone.  I am a little leary that this problem is resolved because with deleting the apps, it is just deleting them from the phone not from the cloud so when I loaded them on the phone I am thinking that I am just loading the same messed up app again.  Both apps that have given me this trouble are very commonly used non-Apple apps.  Anyway, I will come back again if I have problems with this again.

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