Updating Apps using Apple Configurator

How do you updates apps already on ipads using Apple Configurator?

tmbethea, I'm in a similar boat but have found workarounds using a combination of Apple Configurator to deploy a base then using a commercial MDM to manage devices remotely for about 200 ipads spread throughout the US. I'm using two different MDMs at the moment and can confidently answer most of your questions about either AirWatch or Good (hardly an MDM but has some MDM features).
I have a similar discussion going on here: https://discussions.apple.com/message/18942350#18942350

Similar Messages

I manage 60 ipads for a school using Apple Configurator. Need to update to iOS7 and AC1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new AC and iOS to work properly.

I manage 60 ipads for a school using Apple Configurator. Need to update my devices to iOS7 and Apple Configurator to 1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new Apple Configurator and iOS7 to work properly.

I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe

I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

Copy app data from one iPad to many using Apple Configurator

I'm wondering if it's possible to copy customized content created with a particular app to a group of supervised iPads using Apple Configurator 1.4.1 that have the same app installed? The application in question is called Sight Words (https://itunes.apple.com/us/app/sight-words-list-learn-to/id445708245?mt=8). I have an instructor who made their own word lists and audio recordings for this particular app on their device and would like the content propagated to student devices. Thank you for your help!

Ipads are made with the letter i for a reason. isolated, indivudual, introverted,
We have the same bug. iPads fail in education settings.
workaround:
a) hope/pray/wish that the ipad app has a way to import via iTunes from a desktop mac. For example. We manage the ipads with configuator, then quit configurator. Then I connect one ipad to my mac with USB. Before I do this i check that all apps on the mac and ipad are closed. I launch itunes, and then using itunes there is a tab called apps, and then a few apps support itunes file transfer. Learningally.org has an ipad app that let's me push out files to the app from a desktop mac using itunes. That's a rare app feature.
b) Setup the ipads with a generic mail account. We use a restricted email account called robot. I can then email an attachment to that address [email protected] Then on each ipad the kids open mail, and then click the attachment and say "open with". That is rare, but some apps can then import your word list.
c) Buy android tablets that allow many types of file transfer

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab.

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab. I have tested the to see whether it works in supervised mode and it does but in Prepare mode it won't let me tick the box.
Any ideas anyone?
Many thanks
Mario.

The requirments say:
Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPad 2 Wi-Fi + 3G, and iPad Wi-Fi + 4G.Requires iOS 5.0 or later.
No mention of iPod touch
http://itunes.apple.com/app/jack-boxer/id530122469?mt=8

Can I use Apple Configurator 1.6 to install Apps from multiple iTunes accounts on 30 iPads

Can I use Apple Configurator 1.6 to install Apps from multiple iTunes accounts on 30 iPads in South Korea?

Thank you again. I am actually just using a single computer at thsi time but will be setting up a Mac Mini in a day or so.
I actually believe I authorized my Mac Book for both my wife and my iTunes account. Yesterday when I hooked her iPhone up it told me that my computer was not authorized to download an app, i had to authorize this macbook.
So if the Apps from both iTunes account is on my Mac Book and I hook up my iPhone it will allow my to transfer the apps from my computer to my iphone? So lets say I am logged into iTunes account #1 and I try to use an app from iTunes account #2 will I have to do anything special?
Again thanks

How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator

I am trying to use Apple Configurator to mamnge a set of classroom iPads. I have figured out how to purchase apps via the VPP account and distribute them, but I can't figure out how to distribute the free versions of Pages, Numbers, and Keynote. When I try downloading these apps on the Mac running Configurator, they show up as a paid version. Currently, I have to disable the option in Configurator that removes non-mamanged apps and then install the apps manually on each iPad. Does anyone have a better option than this. My hope was to be able to completely manage the iPads by simply pugging them into the Mac.

The apps is not only for iPhone 5c and 5s. its for all apple products that are purchased with iOS 7. I don't believe if you already have the product then update it to iOS 7 that the apps will be free. I believe that you have to purchase the product on or after the 18th since iOS 7 will already be on the products.
Edit...All compatible iOS 7 products activated on or after September 1st, 2013 will recieve the iWork apps for free. So yes he/she will recieve the apps

Can I limit itunes to only free apps with Apple Configurator?

Hi,
Is it possible to limit our itunes purchasing account to only allow free apps? I'm using Apple Configurator.
Many thanks
-Scott

You have to continue to use that old ID for these apps.
Apps and all purchased content are always tied to the Apple ID that was used to purchase the content. You can't use a new ID, transfer the content to that ID and sync the content with the new one. You have to use the old ID in order to sync and update those apps.
Log into the old ID on the iPad in Settings>Store>Apple ID.
BTW - that was not a great idea - purchasing apps with the old ID and then creating a new ID. If you can continue to use that old ID - just keep using it and forget the new one.

HT5188 Free Apps in Apple Configurator

I am from Australia and we are unable to use Volume Purchasing here. I am a teacher and currently have a class set of iPads that I am trying to set up using Apple Configurator, as the alternative is to set up every device with an individual account, which of course would be a nightmare. I noticed in this article that you need Volume Purchasing to install paid apps. Does this mean that you do not need Volume Purchasing and redemption codes for free apps and it is ok to install free apps on multiple devices through one account without volume purchasing?

Note this comment in the configurator help. Seems like an issue to me! I'm going to have to do a test and determine if I'll have an issue with free apps.
Important: Apps installed using Apple Configurator are tied to the device they were
installed on, not to a specific Apple ID. To update apps deployed using Apple Configurator,
you must reconnect to the same Mac from which the apps were installed. Additionally,
you can’t redownload these apps via iTunes in the Cloud. Therefore, it’s recommended
that Apple Configurator be used to install App Store apps on supervised or assigned
devices only.

Using Apple Configurator

Hi everyone,
We have approx. 2000 iPad/iPhone, and I had to prepare them all one by one. I'm now tired of doing this and I would like to prepare them as fast as possible, using Apple Configurator.
Each iPad/iPhone is enrolled on our MDM (MobileIron). But to allow the enrollement, I have many steps to do before :
1. Update iOS
2. Transfer our company wallpaper
3. Pass the first settings screens (Language, Wifi, General Terms of Use etc.)
4. Change wallpaper + activate lockscreen code (for MDM)
5. Create an Apple ID (to assist user but especially to install Mobile Iron app via AppStore)
6. Install 6 different app from Appstore (free ones, no Volum Purchase)
7. Enroll user via MobileIron app
As I know, steps 1 to 4 are possible via Apple Configurator, but I don't know if profiles will be installed or not.
Step 5 is avoidable (I guess) but it's mainly to help users and to keep control on accounts.
Step 6 is THE part I would like to avoid, but I can't find how it's possible to install apps without and Apple ID.
Step 7 is not avoidable.
Anyone has an idea ?
Thanks
Steven

Hi Steven,
There are many ways to deploy iPads, and no one way is "the right way." They all have their pros and cons and are dependent on your deployment scenario. I've never used MobileIron, but I have used other MDMs and have streamlined a process that works well for us in our school district. Some MDM's have the ability to create enrollment profiles that could be installed using Apple Configurator (which would get rid of your Step 7 for enrolling into the MDM). Some MDMs also offer MDM enrollment by logging in to a website and downloading an enrollment profile wirelessly, which would also get rid of Step 7 for you. Regarding Step 6… with Apple Configurator you can install apps using one Apple ID (not requiring the end user to enter an Apple ID or password), but this requires the iPad(s) to be plugged in via USB to the provisioning computer. While app installation is technically possible wirelessly without Apple IDs, it requires an unsupported workaround that may or may not be possible with your MDM. Check with the MobileIron folks to see if they are aware of any workarounds and potential caveats.
A way to accomplish Steps 1, 2, 3, 4, and 6 would be to create an "image" of one iPad and restoring that image on all of your other iPads. This can be done with iTunes by creating an encrypted backup (which holds passwords and many other customized settings) and restoring it to each of your iPads. You can also use Apple Configurator to create a backup and restore that backup to each of your iPads. You can install configuration profiles with Apple Configurator as well as apps so that may save you some steps too (can't install configuration profiles with iTunes). You can also use your MDM to install configuration profiles once they are enrolled.
Our process starts with restoring an encrypted backup using iTunes, which also includes the installation of a few basic apps. This takes care of Steps 1, 2, 3, 4, and 6. For staff members, we have them enroll into our MDM using a bookmark/webclip that we include in our encrypted backup. They log in and install the enrollment profile onto their iPads wirelessly through the website. For students, we install an enrollment profile using Apple Configurator. This takes care of Step 7. For Step 5, we give staff members the instructions listed on this page: http://support.apple.com/kb/ht2534 . We are also able to deploy apps after deploying using a customized app store, a feature that our MDM provider has available.
Depending on the tools you have (MDM) and ownership model you choose I'm sure you will find the deployment process that will be most efficient for you and your users.
Hope this helps!
~Joe
PS. Here's a link to the iOS 6 Education Deployment Guide which covers Apple Configurator and more: http://images.apple.com/education/docs/ios_6_education_deployment_guide.pdf . There's also some excellent videos and tutorials on the left side of this page: http://www.apple.com/education/resources/information-technology.html . Good luck with your deployment!!

HT5927 Using apple configurator with supervised devises, enabling iCloud/ find my iOS device (after being supervised), backing up that supervised / find my iPhone enabled image, --issue; unable to apply back up to any iOS device (including the orign. devi

Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.

Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
1) Do you Prepare in Configurator with all the institution owned apps? Or do you install them after restoring the iCloud backup?
2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated!

Trouble using apple configurator

I have been trying to setup 20 iPads using Apple configurator for the last couple of days. I purchased all of my codes for each of the apps I want to install on the iPads. I have everything setup, but for some reason whenever I try to put the apps on the iPads using the codes through Apple configurator, I get an error saying that the code could not be redeemed and that I need to put my Apple ID and password in. I have authorized the computer with itunes and have done everything that I can think of, but I continue to get the same error. I am clearly missing something and any help would be greatly appreciated.

Restarting Apple Configurator and/or redownloading and reimporting the VPP codes will often cure this issue.
You should receive a pop up prompt, within Apple Configurator, asking you to sign in with your Apple ID* when trying to deploy apps that are using VPP codes to any iPads. Sometimes this prompt doesn't appear but disconnecting all the iPads and restarting Apple Configurator normally cures it.
*This should be the Apple ID you used to download the app within iTunes before you imported the app into Apple Configurator - not the VPP account used to purchase the VPP codes.

HT5188 I am using Apple Configurator and would like to put iMovie on our 30 iPads--need redemption codes?

I am finally sucessfully using Apple Configurator. Our teachers would like to have iMovie on the iPads In order to use Apple Configurator I need to have redemption codes. I am at a loss as to how to get these codes. Any suggestions.

You would be wanting VPP codes (volume purchasing plan).Here is where you want to go: http://www.apple.com/education/it/vpp/
Enroll and setup which app or apps you want. After purchasing, apple will send you a vpp spreadsheet that you import into configurator. The guide at the site listed above will help.

Is it possible to hide "Erase All Content and Settings" using Apple Configurator?

How we can hide "Erase All Content and Settings" button from iPod devices using Apple Configurator? we have purchased these devices under enterprise deployment.

not at all. for the moment we handle this problem by writing an image everytime we (think we) have to update the itunes u content. an update becomes necessary when users give us the iPad back and we recognize that there is good new stuff on it or whenever colleagues tell us to do so.
With a new rollout of this image we offer new itunes u content on our iPads.

Software deployment using Apple Configurator

Hello,
We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment. I have searched these forums and I've seen a few tutorials that show AC managing mobile devices. I do intend using AC to manage our iPads (used by some of our teachers). We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices. Any advice or suggestions would be most helpful.
Thanks,
CAS

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

Updating Apps using Apple Configurator

Similar Messages

Maybe you are looking for