Updating CC Desktop App Mngr Failed

PC - Win 8.1, 64-bit Updating Creative Cloud Desktop Application Manager
Downloaded - started install - install failed
Uninstalled existing version
Downloaded - started install - install failed - dialogs:
1-Updating Adobe Application Manager
2-We've encountrede the following issues: 'Installer failed to initialize. Please download Support Advisor'
3-'Get Adobe Support Advisor' - "The Adobe Support Advisor has been discontinued. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support"
Tried download and install again running as Administrator - same fail
Then tried clean and remove install manager using the cleaner tool
Then Tried download and install again running as Administrator - same fail
Tried to contact Adobe support using 24x7 chat and got message 'chat closed'

Markxkr what other Adobe software do you have installed on your computer? Is it currently functioning or were you facing difficulties removing/reinstalling these applications as well?

Similar Messages

Error Code 43 while trying to update CC desktop app

Hi there,
I'm getting Error 43 while trying to update CC desktop app. OS is Mavericks 10.9.4. It gets as far as 63% than the following error:
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43)
Guessing this is a permissions problem, but not sure where to look/start.
Edit to add: I'm on the Free Trial at the moment, if that makes any difference. All applications are working fine, otherwise.
Any ideas?
Cheers
Mike

Mike you could try installing under a newly created administrator account to see if you face the same difficulties. You can find more details at Install or run Adobe applications in new user account | Mac OS X.
You can also find additional details by reviewing the error message within your installation log files. You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific error messages you receive.

Updating CC Desktop app always gives Error code: A12E1

Ok, this is getting really old. The fifth release of Adobe Cloud desktop app has come out since I purchased CC last December. Every time, the installer fails with error code: A12E1 (see attached). Again, I followed all the instruction regarding renaming the OOBE folder, first as admin user—then as root. The installer always shuts down and crashes the desktop application. I have a MacBook, Intel OS Lion 10.7.5.
Is Adobe ever going to fix this issue? I am tired of re-installing my Adobe Apps and presets every time the desktop app updates.

Hi
Try the steps mentioned in given document :- http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Also, share the update on the resolution.
Sarika

Namespace problem while updating a desktop app

Hello,
I've searched on a lot of forums but didn't find anything accurate on my problem.
I have an old AIR 2.0 desktop app that updated itself.
I want to update it to the last 3.4 framework. So I followed instructions for the intermediate application to update (between 2.0 and 2.5).
I manage to update from 2.0 to a Air 2.5 intermediate application, while still having the 2.0 namespace in the app descriptor file.
But it is impossible for me to update this 2.5 application (with 2.0 namespace) to a 2.5 namespace !!
Here si my update descriptor file :
<?xml version="1.0" encoding="UTF-8"?>
<update xmlns="http://ns.adobe.com/air/framework/update/description/2.5">
           <versionNumber>0.3.2</versionNumber>
           <versionLabel>Version for 0.3.2</versionLabel>
     <url>http://www.mywebsite/app.air</url>
     <description><![CDATA[
Final test
           ]]></description>
</update>
But I'm having the error 16831 : "Application namespace and update.xml namespace are not compatible".
It seems that my application only wants to update to another one with the exact same namespace.
How this can be ?
Thanks !
I must say that I publish to AIR 2.5 with Flash CS5 and flashpro extension for air (in beta version) as Flash CS6 always overwrite the app descriptor while publishing (so it is impossible to change the namespace to 2.0 for example)

Ok, after having searched a lot, I managed to understand what was going on....
To those interested, the update descriptor must stay in a 1.0 namespace until the end of the process.
When all is updated (app namespace to 2.5), you can use the 2.5 update descriptor namespace....

When installing cc desktop app installation fails with error code 1

when trying to install CC desktop app on macbook pro running Lion, the installer downloads the software then says installation failed error code 1 when trying to install the files…help

Signals7 please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to install the Creative Cloud Desktop application.

Updating CC desktop app changed location of CC files

Hi, I recently updated the CC desktop app, it would seem yesterday, according to the desktop app itself. Unbeknownst to me, this update reverted the location of my Creative Cloud Files folder, from where I'd set it on my 6TB RAID5 Data HD array, back to the default of C:\Users\Brian A\ on my 500GB SSD system drive. It perturbs me, both that this would happen at all - an update should not change or clear user preferences - and that there was zero notification that this had occurred. If at some point my system drive approaches full between apps and app data, having something like this occur could cause a very large mess. In fact, less than one month ago, the C: drive on my last computer would not have had enough space. I'd no clue this had even happened until I opened preferences in my CC desktop app and noticed under Files, my location began with C:.
Was this a bug? Should I report this somewhere? Is there a way to prevent this from occurring with future updates?
Thank you in advance for your time and knowledge.

Hi,
This is now a known issue with the last update and we are looking into a fix for this.
Thanks
Warner

Updated to 10.5.7 via Combo Update, FCSvr Desktop App doesn't open

Last week I updated two Dual G5 2.5's to 10.5.7 via the Combo Update. Upon completion, the Final Cut Server.app desktop application wouldn't open. I tried re-downloading the app from our server, and my machine opened the Final Cut Server.jnlp file in TextEdit as if Java wasn't installed. So I downloaded the Java Update 4 for 10.5 from Apple. Now I can run the Final Cut Server application only if I open the Final Cut Server.jnlp file. I deleted the Final Cut Server.app, and cleared all cache files using Java Preferences in the Utilities folder (I no longer have a Java folder there, just the Java Preferences app) and reinstalled the Final Cut Server.app, so I'd have a fresh app. Still doesn't work. When I double-click it, the icon expands but nothing happens. In my console, I get this message:
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] [LaunchRunner Error] The main class "com.sun.javaws.Main" could not be found.
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] [JavaAppLauncher Error] CallStaticVoidMethod() threw an exception
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] Exception in thread "main" java.lang.NullPointerException
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.LaunchRunner.run(LaunchRunner.java:112)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:50)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/8/09 10:49:00 AM [0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/8/09 10:49:00 AM com.apple.launchd[80] ([0x0-0x55055].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[552]) Exited with exit code: 1
I have tried deleting com.apple.java.JavaPreferences.plist and com.apple.java.util.prefs.plist to no avail.
I get the same results on both machines. I have searched and found no answers. Again, if I open the Final Cut Server.jnlp java file itself, it works. It's not a huge deal, but I'd like to fix if possible.

Done. Deleted all files mentioned. Then downloaded and reinstalled the update 4. No change whatsoever.
I really thought this would work though. The Final Cut Server program redownloaded, prompted me to install the desktop app, which I did, and then gave me the initial licensing agreement. Final Cut Server opened, but then when I quit it and tried to open it via the new desktop app, I got this in the console:
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] [LaunchRunner Error] The main class "com.sun.javaws.Main" could not be found.
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] [JavaAppLauncher Error] CallStaticVoidMethod() threw an exception
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] Exception in thread "main" java.lang.NullPointerException
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.LaunchRunner.run(LaunchRunner.java:112)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.LaunchRunner.callMain(LaunchRunner.java:50)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/14/09 2:06:45 PM [0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733] at apple.launcher.JavaApplicationLauncher.launch(JavaApplicationLauncher.java:52)
7/14/09 2:06:45 PM com.apple.launchd[132] ([0x0-0xb30b3].com.apple.jnlp-http__fcs1.jplcreative.com__~fcsvr_webstartmacJnlp.php[1733]) Exited with exit code: 1
The "Main class "com.sun.javaws.Main" not found" is presumably what's causing the problem...

Every time I try to update the creative cloud desktop I lose my taskbar etc - have to restart windows explorer to get that back, but I cannot update the desktop app

Every time I launch the creative cloud desktop app it says I need to update. When I follow the prompts to update I lose my taskbar, etc on my windows 7 machine. I then have to restart windows explorer to get the desktop back, but the app still now says I have to update. Circular problem - please help.

Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How do I update my desktop app

Ok. So I have a function 'initUpdate'
[code]
public function initUpdate():void {
var appUpdater:ApplicationUpdaterUI = new ApplicationUpdaterUI();
appUpdater.addEventListener(UpdateEvent.INITIALIZED, updateInitialized);
appUpdater.addEventListener(UpdateEvent.CHECK_FOR_UPDATE, checkForUpdate);
appUpdater.addEventListener(UpdateEvent.DOWNLOAD_START, updateDownloadStarted);
appUpdater.addEventListener(UpdateEvent.DOWNLOAD_COMPLETE, updateDownloadComplete);
appUpdater.configurationFile = new File("app:/updateConfig.xml");
appUpdater.initialize();
trace(appUpdater.configurationFile);
trace(appUpdater.currentVersion);
trace(appUpdater.isUpdateInProgress);
[/code]
I followed all of the instructions.
updateConfig.xml:
[code]
<?xml version="1.0" encoding="utf-8"?>
<configuration xmlns="http://ns.adobe.com/air/framework/update/configuration/1.0">
     <url>http://web/address/to/updateDescriptor.2.5.xml</url>
    <delay>1</delay>
</configuration>
[/code]
updateDescriptor.2.5.xml:
[code]
<?xml version="1.0" encoding="utf-8"?>
     <update xmlns="http://ns.adobe.com/air/framework/update/description/2.5">
       <versionNumber>1.1</versionNumber>
       <url>https://web/address/to/myApp.air</url>
       <description>This is the latest version of the Sample application.</description>
</update>
[/code]
I packaged this app, then installed it on my computer.
then I created another app then increased the version number in 'application.xml'
I packaged the app and put it on the web 'https://web/address/to/myApp.air'
I opened the app that I had installed previously and did not receive any update prompt.
did I miss something?
from:
[code]
public function updateInitialized(ue:UpdateEvent):void {
trace('update initialized');
public function checkForUpdate(ue:UpdateEvent):void {
trace('check for update');
public function updateDownloadStarted(ue:UpdateEvent):void {
trace('update download started');
public function updateDownloadComplete(ue:UpdateEvent):void {
trace('update download complete');
[/code]
the only output I get is 'update initialized'. nothing else.
I am using the air 14 sdk.

You do not state which os you have installed. You would be better off posting in the forum area of the os that you currently have installed on your computer.
Do a Knowledge Base search.
Cross post in the Mac OS X Technologies/AppleScript forum area.

Cannot Update Any Adobe Apps, Patch Failed

Hello, I'm having some major issues updating my apps. I've now uninstalled many times and reistalled many times. I've tried many suggestion with no luck.

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may help

I'm having trouble updating the Creative Cloud desktop app (Error code: 62)

I'm having trouble updating the desktop app. The application updater says its error code 62.
Running on Mac OS X 10.9.5.

Hi yongteck,
Please refer to the help document and thread below where the issue has been resolved:
1. Error "Failed to Install" Creative Cloud Desktop application
2. Why do i keep on getting error 62?
Regards,
Sheena

Adobe desktop app updater is not working properly

Trying to update adobe desktop app but its giving me this popup
accept button ( which is in right side) is not working. When I press cancle button (left side button) getting another popup
I have no idea what to do...!!

Well... that says that you must use an ADMINISTRATOR computer account, not a simple user account
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq may help

Creative Cloud is a desktop app so you'll want to download it from your computer.

Hi,
I recently tried to update my creative cloud desktop app, which failed. So I uninstalled the app from my system (windows 7 professional). And now I keep getting this error whenver I try to download the creative cloud desktop app. This is really frustrating. The last time around this happened I had to factory restore my system and download the whole apps again. Hope this time around there is a simpler way.
Cheers !
Sai

Please let me know which browser are you using to download the application? Whatever browser you're using, it is recommended to clean the browser's cache and then quit the browser, relaunch it and login with your credentials again to http://creative.adobe.com and then from the download center tab, start downloading the apps.

Creative Cloud for Desktop app Launch at login (solved)

I’ve had an issue with Creative Cloud for Desktop app (using Windows 8.1 Update 1 x64) – regardless of what has been set on my Preferences > General Tab > Launch at login, my app didn’t start at logon (system startup).
I’ve tried:
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
uncheck the ‘Launch at login’ option (Preferences > General Tab). Restart PC. Remove the startup Key from registry stored under: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]. Restart. Launch the CC app, check ‘Launch at login’. Restart. Didn’t help.
reinstall Creative Cloud for desktop app. Didn’t help.
rename the OPM.db file (as described here: http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html). Didn’t help.
Finally - since the CC app is actually and x86 application - I’ve moved the startup entry from the x64 Run Key [Wow6432Node\Microsoft\Windows\CurrentVersion\Run] into the common x86 [Microsoft\Windows\CurrentVersion\Run].
Simply:
a. Remove:
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
a. Create:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Adobe Creative Cloud"="\"C:\\Program Files (x86)\\Adobe\\Adobe Creative Cloud\\ACC\\Creative Cloud.exe\" --showwindow=false --onOSstartup=true"
And you know what? it woooorks!!! Now my app starts with windows!
I'm sharing this in case someone else has run into the same problem.
Best Regards,
Pawel Kuc
<Removed by Moderator>

thanks John
I am an Admin User although I would install using Run As Admin
64 bit Dell Laptop
Windows 8.1 - update
Windows Firewall
Kaspersky Anti-virus - not tried turning off but will do so and respond
All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)
Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline
Originally received an update for the desktop app, which failed to install
Tried repeatedly (including turning off firewall) but no luck
Uninstalled the desktop app - after following a link in one of the forums
downloaded the new desktop app - installed - perfect
Other application updates installed perfectly, including the big update for Muse to 64 bit
Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.
Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(
Leslie

Download creative cloud for desktop app

I have repeatedly tried to download the app creative cloud for desktop, and each time I get a messaqe saying "we are experiencing difficulties, pleased try later"
Any advice or link appreciated
My subscription has not expired :-)

thanks John
I am an Admin User although I would install using Run As Admin
64 bit Dell Laptop
Windows 8.1 - update
Windows Firewall
Kaspersky Anti-virus - not tried turning off but will do so and respond
All my programs have downloaded, installed and are still working (Muse, Photoshop, etc.)
Not installed any hardware since registering for Adobe, but have installed Articulate Studio 13, and also Articulate Storyline
Originally received an update for the desktop app, which failed to install
Tried repeatedly (including turning off firewall) but no luck
Uninstalled the desktop app - after following a link in one of the forums
downloaded the new desktop app - installed - perfect
Other application updates installed perfectly, including the big update for Muse to 64 bit
Most recent update for desktop app failed to install, so tried the above, removed the desktop app, but cannot now find the link to the new version to download.
Hopefully just need to find the download link to the desktop app, but travelling at present so do not get enough time to surf to locate it :-(
Leslie

Updating CC Desktop App Mngr Failed

Similar Messages

Maybe you are looking for