Updating CC Photoshop and Illustrator on Mac stuck at 0%

I just installed Creative Cloud on a new Macbook Pro and was notified about Photoshop and Illustrator updates. I try update them and they just stay stuck at 0%. I've tried this a few different times on different days and wifi networks with the same result. Here are the screenshots.
It just stays like the second screenshot no matter how long I leave it there.
How can I update the software?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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I am having issues updating my Photoshop and Illustrator CC?

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@SP/RAA
Jean posted perhaps the best solution for your problem.
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Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
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Buy photoshop and illustrator adobe on the page but I have to reset my mac, mac reset after as I can re-download the software by which already pay?

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If you are able to you should sign out using the Cloud manager program before you reset. YOu will be able to download again after the rest if you need to.
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

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Run the Creative Cloud Cleaner Tool, let the application manager reinstall, try again.
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How do I access photoshop and illustrator from the creative cloud on my i mac?

how do I access photoshop and illustrator from the creative cloud on my i mac?

Log in to your Cloud account to be able to download and install
Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

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As pointed out by John T Smith, you should post the questions in the correct forums to get swift replies. However, yes Adobe has made its promise good and the blog to that effect is here:
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How to download free trial versions of Photoshop and illustrator to my mac?

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Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Hi Richei Creative,
These would be my suggestions:
Create a new user account with administrative rights, log out of your current account and into that one, launch Adobe Application Manager and attempt the Photoshop update again.
Instructions if you need them - http://support.apple.com/kb/PH11468
If this fails, uninstall Photoshop (Applications > Utilities > Adobe Installers) and reinstall Photoshop then from Adobe Application Manager the attempt the Photoshop update again, also from the newly created user account.
Hope these help,
-Dave

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I have 30-days testversions of Photoshop and Illustrator. They run out in two days. If I decide to buy the whole Creative Cloud, do I have to uninstall Photoshop and Illlustrator and then buy Creative Cloud. I have a Mac.

No, you do NOT need to uninstall before

Updating CC Photoshop and Illustrator on Mac stuck at 0%

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