Updating Creative Cloud Desktop failure? It can't install as it thinks there are multiple versions?

As I signed in to Creative Cloud on my desktop,there was a little pop-up bubble from its toolbar icon (I use Windows 7 if that helps at all) saying there is a new update avaible,so it closes the Creative cloud window & quits the app,I press the bubble,it downloads, green bar almost full and everything, then say's it can't install as Creative Cloud is already on this computer,and I need to quit the current version,as its running (but it isn't) so I can't close it and it says to retry via the button and I press it but its completey unresponsive.... ? Its only a update,not a complete re-installation so why would It say that? I've tried to redownload several times and its always said exactly the same thing.

Have you verified the Creative Cloud application is not running in your task manager?

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"Updating Creative Cloud desktop" hung -- now what?

Was prompted this morning to update Creative Cloud desktop app (Window 7). Accepted and waited, then, when prompted, allowed installer to run as administrator. The green progress bar has been stuck at nearly done for about 30 minutes. I tried shutting down every other obvious running program to no avail. When I started the update, Google Chrome was open along with a couple of local apps.
Can I safely kill the "Adobe Installer" program with Windows Task Manager and then install the desktop app from the new copy of CreativeCloudSup-Up.exe file I downloaded this morning? Do I need to reboot before installing?
Edited to add the following:
No other Adobe apps (e.g., PS, LR, Reader) were running when I started the update.
Edit: corrected spelling
Thanks,
-- Sam

When I tried to kill the installed via Windows Task Manager, I was told that the program was waiting for input from me but there was no prompt so I killed the process mercilessly. When I tried to uninstall the application, I was told that another copy of it was running somewhere in memory. So I rebooted, uninstalled the app, installed afresh from this morning's "CreativeCloudSet_up.exe" file, logged in to my Adobe account, and all seems well.
Was not thrilled with the experience but, hey, it's working now.
-- Sam

Before i buy the complete creative cloud, how many computers can i install it on with the one subscription? i have a macbook pro laptop and a iMac desktop, which i both need it on.

before i buy the complete creative cloud, how many computers can i install it on with the one subscription? i have a macbook pro laptop and a iMac desktop, which i both need it on.

Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine."

I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

Where did you put the LR catalog?
Did you install the same version of LR, which one?
OS and version?
Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
Now try to start LR again.

Cannot update Creative Cloud desktop Error Code: 204

I have tried for 5 days to update my Creative Cloud desktop manager, but it only gets 2% into update and fails each time. Message says There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.(Error code: 204) Get help
The "Get Help" leads me to adobe forums with other people having this problem with no solutions other than 'Chat with an expert' which I've been trying to find on this site. I don't need tutorials, I've quit the CC desktop app several times, restarted the computer several times, the Preferences option under CC desktop is greyed out and can't access.
I can't update any other adobe product until this nuisance of a CC Desktop can get updated.
Any ideas? Untinstall and reinstall? If I uninstall the CC desktop will it magically break some mystical link with all my other CC 2014 programs?
Thanks in advance.

Thanks for the link, Jeff. Even though error code 204 wasn't listed, everything around points to the download being corrupted/stalled/stopped. Was talking with an IT guy here and are exploring our firewall settings and securities. From your link I found the document "Creative Cloud for enterprise - Network Endpoints file" and have forwarded it to our IT dept to review.

Illustrator CC2014 and Update Creative Cloud Desktop App

Hi,
I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
I would be very happy for your help!
Thank you in advance!

First, to uninstall and reinstall
-using the cleaner after uninstalling and before reinstalling may help
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Error 50 https://forums.adobe.com/thread/1432237 may help
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)". Any ideas on how I can complete the update? I'm using Win7 pro.

Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to update the Creative Cloud Desktop application.

Issue when updating Creative Cloud Desktop

When I try to update the Creative Cloud Desktop I get the following message:
"We've encountered the following issues: Creative Cloud desktop failed to install"
What do I need to do?

Hi,
I'm having the same problem but haven't found anything that solves it on the existing posts.
I've just bought a brand new Macbook Pro 15" and transferred ALL my data from my old Macbook Pro 17" using my Time Machine. Both Macs are running Mavericks but Illustrator doesn't function properly. Obviously I need to use Crative Cloud Desktop to reinstall Illustrator but every time I attempt to install I get the same message... "We've encountered the following issues: Creative Cloud desktop failed to install". Oh and I have a Creative Team subscription.
Please don't just point me in the direction of the other threads on here. I've either tried them or don;t follow them because what they describe doesn't appear at my end.
Cheers
Simon

Adobe Creative Cloud Desktop is showing a blank screen at every launch (have tried multiple CleanerTool and OOBE-related methods)

**Background:** My computer, installed with Windows 7 is 2 weeks old. Yesterday I installed Creative Cloud Desktop, Premiere Pro and After Effects on my computer and everything went *absolutely* smoothly, not a bump. I did about ten hours work using these programs. Later that night, when I was about to go to sleep I went to my room and pressed the power button on my PC thinking I had left it on (just my memory, it had no lights on or anything) but it started turning itself on. Being tired, I immediately pressed the button again (I'm fairly sure the interval wasn't long enough for it to start updating).
This morning, I turn it on and Startup Repair appears, which recommends that I System Restore. So I do. It starts up fine this time, but said programs are gone and briefly I freak out about having lost all my work but the kind people in the reddit techsupport IRC chat here reminded stupid me of what I had forgotten, files stay in a System Restore.
**Problem:** So, I go to reinstall Adobe Creative Cloud Desktop. First of all, it fails to initialises (I had to go into Safe Mode to find out exactly what the problem was) but I used the Cleaner Tool and it completed the install eventually. But, when I start up the program, it briefly shows the loading symbol before going to a *completely* white screen, nothing on it at all. I have since used the Cleaner Tool again after the program being quite adamant about not being uninstalled, restarted and reinstalled and still, same problem. Then I searched through https://forums.adobe.com/message/5553596#5553596 and performed every solution in there, including changing the name of the opm file, changing the name of the OOBE folder and deleting the OOBE folder (all while the Creative Cloud app is not running including all processes killed). I uninstalled using the Cleaner Tool and reinstalled in-between all of these attempted solutions.
This has basically eaten up my workday so far.

I took another look at the creative cloud cleaner instructions and realized I wasnt running it correctly. I read the instructions too quickly. I got it up and running. I had forgotten to run as administrator.

Why does Creative Cloud Desktop App invite me to Install a program that I already own?

I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom. When I launch the CC Desktop app, the "Installed Apps" section lists three programs: Photoshop CC, Photoshop CC (2014), and Bridge. Lightroom appears under "Find New Apps" with a button that says "Install." But Lightroom is already installed! Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?" I am hesitant to press "Install" unless I am assured that it is safe to do so.
Details: Windows 7 64-bit Home Premium
Creative Cloud Desktop app Version 1.7.1.418
Lightroom is 5.5

@John T Smith
Thanks for your reply, but unfortunately the URL you gave is a non-functional web page. The chat button on Adobe's Contact Customer Care page is also non-functional. I get the feeling Adobe doesn't want to chat, or maybe they went home for the weekend, so I came to the forum.

Creative cloud update fails on mac OSx. New installation is not possible, even after deinstalling creative cloud desktop. What can I do?

The last update for creative cloud fails. Deinstalling and new download fails also. The download stop at 45%. What can I do? Using Mac OS X Maverics.

I got this error.
Hey I'm having the same problem.
"Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'."
I did nothing to cause this.

Updating Creative Cloud desktop sync app

Trying to update desktop sync app. Once downloaded, 12% into the installation I receive the following message. "Please close the following applications to continue: (Adobe Creative Cloud Connection.exe).
The problem is I don't have anything on but the installation program and the Adobe Application Manager. If I close the application manager, I loose the installation. I have closed it out several times and have restarted my computer but, I can not proceed beyond this point.

Terminate the proccess as explained here:
Working with your Operating System’s Tools
Mylenium

Probleme d'Installation de l'update Creative Cloud Desktop

Depuis mi septembre de faire la mise a jour de la Desktop Creative cloud et donc du coup plus du tout cette option dans la barre de menu. Operation de nettoyage avec le cleaner, effacement pref toutes les reponses trouvées en forum n(ont pas pu aider a 20 tentatives
Message " echec d'installation de Creative Cloud pour bureau"

It has dissapeared : ) : Imac intel core 2 duo-3ghz - OS 10.7.5
In the beginning of september i had no problem for installing Desktop Creative cloud but since mid september impossible to update it (first A12E1 error, and finally "failure installation Creative cloud for desktop"
1-uninstall
2-Cleaner for Creatove Cloud
3-remove ODDB and preference
Always the same error message

Creative Cloud desktop app disappears, can't download anything

I downloaded the creative cloud installer and when I double click on it, the icon shows up and the drop down menu pinwheels for a few seconds and then they both disappear. Because of this, I am unable to download any of the programs.

The grey bar at the top of my screen which shows which web browser I am on and other information such as wifi, bluetooth, time of day, Ect.
When I double click the CC App on my desktop, the CC logo appears in this bar and the App box drops down with a pinwheel, after a few seconds it all goes away.
If I go to CC and open my account and click "download" on an app, the same thing happens and the web page tells me it's down loading, chack back in a few hours and nothing has loaded, I have done this several times. I have uninstalled and re-installed about five time, getting the same results. Waiting for a response from Adobe Customer care as I write this.

Problem in Creative Cloud desktop app filtering: can't find After Effects CC(12) version

I need to export a CC(2014) After Effects project in CS5.
I've saved in CC(12) version but now i need After Effects CC(12) to be able to save the project in CS6.
If i filter by "all versions" or by "audio/video" i see After Effects CC(2014) but if i filter by "previous versions" i see only Edge Animate CC and Gaming SDK
No way to see After Effects CC(12)!
Maybe because i'm using the italian version of Creative Cloud? I don't figure out how to change the Creative Cloud language, if i change language in english (in the Preference / Apps tab) this affects only the language of the downloaded apps, not the Creative Cloud itself... DUring the installation process of Creative Cloud there isn't any choice to select a language...
Why a simple thing like this is getting so hard...

Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Updating Creative Cloud Desktop failure? It can't install as it thinks there are multiple versions?

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