Updating Creative Cloud Error, Damaged File???

I am needing to update my creative cloud and an error keeps appearing, That my setup file is damaged, directions are to re download the CC setup file and again the error appears and their is no trouble shooting options. How can I get my CC up again? thank you

You may need to Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I'm having trouble updating Creative Cloud (Error Code: U44M1P7).  Any ideas?

    I'm having trouble updating Creative Cloud (Error Code: U44M1P7).  Any ideas?

    U44M1P7 - Updates : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
    U44M1P7, U44M2P7 - Creative Cloud Help / Can't apply Extension Manager update 6.0.2 | Mac OS : http://helpx.adobe.com/creative-suite/kb/unable-apply-extension-manager-update.html

  • Having trouble updating Creative Cloud (Error Code: 85)

    Having trouble updating Creative Cloud (Error Code: 85)
    Installation keeps stopping at 43%

    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Updating Creative Cloud error 2

    updating CreativeCloud error: Updating Creative Cloud Desktop failed. ( Error code : 2 ) . Someone can help me ?

    For error code 50 :
    Open task manager and Quit all Adobe processes, including Creative Cloud and Coresync.
    Then navigate to C:\Program Files (x86)\Common Files\Adobe
    Delete Adobe application manager and OOBE folders
    Navigate to C:\Program Files (x86)\Adobe
    Delete Adobe Creative Cloud folder ( if you are getting any error try to rename it to adobe creative cloud old
    Then try to reinstall Creative Cloud App
    Free Creative Cloud | Download Adobe Creative Cloud free trial
    please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.
    Refer to: https://forums.adobe.com/message/6913288
    Regards
    Rajshree

  • Trying to update Creative Cloude: Error Code 50

    Update gets 45%, then fails to update (Error Code 50)

    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Updated Creative cloud deleted my files

    Today, April 9 I updated my creative cloud app. After doing so, my Adobe Creative Cloud folder was EMPTY! Subsequently, the app starting to sync with the cloud and download the folder. The problem is that the files on my computer were more recent than what was in the cloud. I had been working off-line. Plus, I often have issues with the cloud not syncing automatically which creates a mess when working from my desktop and laptop at different locations.
    I strongly urge you NOT to update the Creative Cloud app.
    I contacted Adobe and they didn't have any suggestions for me and simply said that it's a known issue and they are working on it. I suggested that they disable the update as more customers will be very upset if they lose files. I got no response other than, "Is there anything else I can help you with?"

    When I opened my computer just a little while ago I found that my Cloud had been updated (must've happened overnight ---I didn't initiate it.) Anyway, MANY of my files that I've been working on for the past couple of weeks have been DELETED!!!!!!!! WTF???? THis has cost me numerous hours of work, not to mention that I'm on deadline. I'm going to call Adobe after 9am and they better be able to restore ALL of my FILES that are missing. This will cost me thousands of dollars if the files are not recovered because I'll have to stop everything else and recreate. Luckily, by accident, I saved the latest Muse web file to my desktop, otherwise that too was lost on the CC. I haven't thoroughly checked it yet to see if this version accidently saved on my desktop is completely up-to-date, but if it isn't and my files cannot be recovered I may seek legal action.
    I don't advise using Creative Cloud for any important files. It's not a secure storage facility (in my opinion judging from my latest experience).

  • Update creative cloud error 201

    can't finish creative cloud update, error 201

    Hi bcrocke,
    Please refer to the help document and threads below where the fix for this error is provided:
    1. Error downloading Creative Cloud applications
    2. Re: Error 201
    3. Re: Donwlod Error 201 when running CreativeCloudSet-up.exe
    Regards,
    Sheena

  • Updating Creative Cloud & errors

    What does Error code: A12E1 mean?

    Hi Mama,
    The same has been discussed in the following forum links:
    1) http://forums.adobe.com/message/5654118
    2) http://forums.adobe.com/message/5630416
    3) http://forums.adobe.com/message/5514725
    You can refer to http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creat ive-cloud.html
    Regards
    Gurleen

  • Unable to update creative cloud error messege 2013-08-08

    I received the Adobe Email, asking me to upgrade the app manager. I followed the instructions 3 times and still getting this error

    Hi Gilad,
    The error states you need to close the Internet browsers like Firefox, Google chrome and IE on your machine.
    If you have already closed the applications and yet getting the error then restart the machine and please try again.
    Thanks,
    Manish Sharma

  • Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

    Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

    Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access.  You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors discovered to this discussion.
    For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

  • Error code A12E1 while updating Creative Cloud

    Hello,
    The title of this topic says enough, I think. While updating Creative Cloud I get an error code A12E1. What is this and how can I fix this problem?
    Thanks!

    Hi Niels Joormann,
    Please follow these steps to fix this issue.
    Please launch task manager and check whether any Adobe updater or Acrotry process is running. If yes please close them before you perform these steps.
    Download and run Adobe Creative Cloud Cleaner Tool. You can download it from this Website
    http://www.adobe.com/support/contact/cscleanertool.html
    Once done please rename OOBE Folder to OOBE.old  from the mentioned location.
    C:\Program Files (x86)\Common Files\Adobe
    Download and Install Creative Cloud Desktop App from this Location
    https://creative.adobe.com/products/creative-cloud
    If none of the above steps work then please create another Admin user Account and try to install Creative Cloud Desktop app there.
    Please let us know if it helps.
    Regards,
    Abhijit

  • I am updating creative cloud but under apps tab says failed to load error please retry but still will not work

    i am updating creative cloud but under apps tab says failed to load error please retry but still will not work

    Hi philip,
    You may try to follow the steps below:
    1.Close the Creative Cloud application.
    2.Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    3.Delete the opm.db file.
    4.Launch Creative Cloud.
    Let us know if that helps,
    Regards,
    Rave

  • On OSX when updating Creative Cloud I get an Error code: A12E1, How do I resolve this?

    On OSX when updating Creative Cloud I get an Error code: A12E1, How do I resolve this?

    It's well known issue and all the greatest minds in Adobe working on it since August 2012
    Check this thread.
    http://forums.adobe.com/thread/1045283?start=0&tstart=0

  • Error 85 when trying to update Creative Cloud

    Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?

    Hi Maxime,
    If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
    https://creative.adobe.com/products/creative-cloud
    Thanks
    Scott

  • Error 50 when i try to update creative cloud

    When i try to update creative cloud ( for updating later lightroom) , I get error 50?

    Hi Yvetot36,
    Please refer to the following thread where this issue stands resolved:
    Error code 50
    Regards,
    Sheena

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