Updating Device Software For Torch 9800

Every time I try to update my device software it backs up Ok and the gives me the following message:
An error has occurred while downloading software for your device. Please verify your Internet connection or try again later, if the problem persists.
I have an internet connection through my desktop. Does it need to connect through my Blackberry device or does my desktop connection suffice.
I would appreciate anyones help with this.

Hey col253col253,
Welcome to the BlackBerry Support Community Forums.
Have you tried performing the update through www.blackberry.com/update?
If not, I would suggest trying.
-ViciousFerret
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Desktop software for Torch 9800

Hi there
Have downloaded the desktop software for Torch 9800 for use on new PC with Windows 8.1 and each time it synchronises (only doing calendar and contacts one way from device to PC in outlook) the desktop programe crashes half way through. Help please.

Hi and Welcome to the Community!
I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Upgrade software for torch 9800

I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Whatsapp problem for Torch 9800

Hello,
I have a problem with my phone. I downloaded this app from the official website, installed and working fine for a couple of days. Then, it starts to lag and freezes for no reason, especially when I'm scrolling down looking at my contacts in favourites. I did a soft and hard reset and doesn't work at all. So i ended up deleting this app and reinstall again and the problem is still happening.
Any comments?

denizua98 wrote:
which the latest version for torch 9800
I want a new software up to 7.0 version
is there new update?
Hi @denizua98! Welcome to the BlackBerry Support Community Forums!
No, you cannot install Os 7 on your Torch 9800.
OS 6.0.0.756 was the last update.
Cheers!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Nokia N8 - cannot update device software and Maps ...

A couple of days ago I tried to update my N8-00 software using Ovi Suite (installed version 3.1.0.91). It reported that there were various updates available, including Ovi Maps and the device software itself and also some other apps (mostly games). I selected the Ovi Maps and device software for update and clicked Next ... but at some point soon thereafter the update failed for no apparent reason.
Now, when I check for updates using Ovi Suite it tells me that my current device s/w is v014.002 and that an update is available. But when I click on the Update button and come to the next screen, the device update is not shown in the list on the next screen of the wizard. Instead, a list of useless apps and games is shown, none of which I'm interested in. I cannot click the Next button because nothing is selected (the device s/w item is not shown in the list). Clearly I can only continue if I select on the these games and that is all that will be installed.
If I check for updates on the phone itself over WiFi I only get the message that no updates are available.
Now I've previously had issues with updates done directly on the phone where the downloaded update installs got corrupted or something and was able to recover using the steps in this blog posting:
http://www.orison.biz/blogs/chall3ng3r/?p=2871
but this procedure is not helping in this case, even after deleting the E:\PRIVATE\20019119 folder.
So my question is: does Ovi Suite have a similar issue in that it stores corrupted/incomplete update installers in a folder and is unable to recover from this situation, thinking that those updates have already been installed? If so, where is that folder and what should I delete to ensure that all updates are again available for installation.
Would removing and reinstalling Ovi Suite help in this case?
Time flies like an arrow. Fruit flies like a banana.
Solved!
Go to Solution.

archie_ wrote:
I haven't been able to update Nokia Maps on my N8 prior to Anna, and after too. I managed to upgrade Nokia Maps on my brother's N8 - looks nice. Want it too
@archie_
On N8 PR1.2 you should have been able to update to Ovi Maps v3.06 via SW updates, which is now pre-installed in Symbian Anna. What version are you saying is installed upon your N8?
Happy to have helped forum with a Support Ratio = 42.5

HT2827 i just updated my software for the apple tv and the light is flashing and it wont restart after update thoughts?

i tried to update my software for apple tv and it will not restart after update. flashing lights

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

Updating of software for q5

I have been trying to download and update my software for a month now, using the online web update and the blackberry link update. Every time it only gets to about 10% then it fails. Please tell me how i can fix this so that i can update my phone software.

Upgrading OS10 devices using Autoloader
Read:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
VIA | JSanders
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

I tried to update the software for my iPhone 4S. It froze, and now won't turn off, or on, or sync. Any ideas on how to fix this?

I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

Error while updating device software

I was trying to update device software using latest ovi suite and suddenly my device stop working.
nowitsnot able to switch on...and while i tried to installing software..i also got 12017 error..
please help me ..my cell is dead now

Sorry to know about your problem.. In absense of the knowledge about which Phone do you have, not sure how much this resource will be helpful. If nothing works ( The resets will not work on S40 phone) the ONLY place to get it working again is Nokia Care...

HT1483 I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is wor

I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is working. Was thre a change in the internet address for NANO software updates? Do I have to reconfigure something in Itunes to point to the correct address?

What version of iTunes are you using? The latest is 10.6.3. In iTunes, choose Help -> About iTunes to check the version number. If it's lower than 10.6.3, download the latest version from here.
B-rock

Trying to update the software for my iphone and it keeps saying download has been corrupted. an same for imac update. help?

trying to update the software for my iphone and it keeps saying download has been corrupted. an same for imac update. help?

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

I updated my software for my Iphone and my maps disapperead. New maps provided by Apple or of significantly worse quality than my previous Googke maps. How can I get my Google maps back?

I updated my software for my Iphone and my maps disapperead. New maps provided by Apple or of significantly worse quality than my previous Googke maps. How can I get my Google maps back?

This app does it well, including StreetView
http://itunes.apple.com/gb/app/ifindview-connect-to-facebook/id480510706?mt=8

Went to update my software for my ipad 2 and it has been stuck on the conncet to itunes screen for hours. Can anyone help?

I went to update my software for my iPad 2 and my ipad has been frozen for hours on the connect to itunes screen. I unplugged it and tried to recover it but it doesn't work. When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
Can anyone out there help?

kokodeelish wrote:
When I connect it back to my computer it says ITunes has detected an ipad in recovery mode. You must restore this ipad before it can be used with itunes.
If this message appears - did you try to restore it with iTunes?

Curve 8900 Device Software for Rogers - CORRUPT INSTALL FILE

Hello all,
I was wondering if anyone else ran into this issue (if there's some Rogers BlackBerry people on this board). I tried downloading and running the device software for Rogers off the BlackBerry site and during the installation, I came across the following error:
"Error 1335. The cabinet file 'Data1.cab' required for this installation is corrupt and cannot be used. This could indicate a netowkr error, an error reading from the CD-ROM, or a problem with this package."
When I try clicking ignore, I get this message:
"Error 2350. FDI server error"
I wish I was good enough to know what this means, but I'm completely lost here. I've tried installing this on two computers (XP Home SP2) and Vista, both give me the same problem.
I get the feeling there may be an issue with the software on the site. Could anyone else confirm this or have an idea of what to do?
Thanks
-Antonio-
Solved!
Go to Solution.

you're absolutely right
It is something like a lottery. Guess a lucky hour for downloading a file

Firmware 3.1 update sitting at "Updating iPhone Software" for about an hour

I am running on 10.6 OS X, iTunes 9, my phone backed up successfully, but it's sitting at the Updating iPhone Software for nearly an hour now. It is at around 75% on that step and looks like its only 10% on the phone itself.

Here is a list of actions logged in the consols
9/9/09 4:51:41 PM [0x0-0x81081].com.apple.iTunes[1138] Child process initialized.
9/9/09 5:08:39 PM [0x0-0x81081].com.apple.iTunes[1138] Child process initialized.
9/9/09 5:08:39 PM AppleMobileBackup[1413] BackupAgent starting up...
9/9/09 5:08:39 PM [0x0-0x81081].com.apple.iTunes[1138] 2009-09-09 17:08:39.116 AppleMobileBackup[1413:903] BackupAgent starting up...
9/9/09 5:21:36 PM [0x0-0x81081].com.apple.iTunes[1138] Child with pid 1413 exited normally
9/9/09 5:26:31 PM [0x0-0x81081].com.apple.iTunes[1138] iTunes: Read failed
Anyone care to offer up some info on this? I'm a little worried about that last one on the list....

Updating Device Software For Torch 9800

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