Updating from 10.6.8 to Mavericks troubleshooting help

Hi there...Updating from 10.6.8 to Mavericks. I have a 2010 white MacBook. When I go to AppStore, I am able to click on Mavericks app to install it, but the download does not appear to be doing anything. I have scoured (scoured!) the web for hours for info and a solution, but to no avail. Getting nervous as I bought this Macbook used today. Thanks for any input in advance...Peace and love, peace and love.

Similar Messages

If I update from 10.6.8 to Mavericks and I have a time machine backup, can I do a full restore back to 10.6.8 and resume as if I had never updated?

If I update from 10.6.8 to Mavericks and I have a time machine backup, can I do a full restore back to 10.6.8 and resume as if I had never updated if there is a problem? Probably an answer I should know but I don't. Thanks in advance! (instruction suggestions welcomed)

Upgrading the OS is a system wide thing. So all users will receive the upgrade.
It should not delete files and such. However, if you have for example files made with Pages '09. Then the new Pages that comes with Mavericks will make a copy of those files so you can continue to edit them. But those new files can not be opened in Pages '09. BUT again, some people perfer Pages '09 and they use that still. Mavericks will just hide Pages '09, it's still usable in Mavericks just hidden.
To be safe, make a back up of your system before doing any major upgrade.
KOT

If i update from 10.6.8 to mavericks on one long in and say i have two longins, will it update both or just the one, and will it delete any saved docs in the process regaurdless

little unsure with all this so i might be typing it in a few extra spots
If i update from version 10.6.8 to mavericks on one user login will it update both if i have two logins on the mac. and if it does update both logins on the mac will it delete any documents saved on either of the logins.
please and thank you could really use the feed back and support and it would be much appreciated.

Upgrading the OS is a system wide thing. So all users will receive the upgrade.
It should not delete files and such. However, if you have for example files made with Pages '09. Then the new Pages that comes with Mavericks will make a copy of those files so you can continue to edit them. But those new files can not be opened in Pages '09. BUT again, some people perfer Pages '09 and they use that still. Mavericks will just hide Pages '09, it's still usable in Mavericks just hidden.
To be safe, make a back up of your system before doing any major upgrade.
KOT

Does WiFi stay intact if you update from 10.8.4 to Mavericks ?

Hello again,
It occurred to me that I could update to Mavericks ....... would the WiFi connection stay intact ?
Thanks,
Matrose

Thank you for replying. No, I wasn't asking that. As I read reports earlier, that updating from 10.8.4 to 10.8.5 caused the WiFi connection to cut out, and stay down, I stayed with 10.8.4.
As I now want to install the new security patch, I have to update. ...... to something ! So my question is: does updating from 10.8.4 directly to mavericks also cause the WiFi connection to cut out ?

My iPhoto on mac is not opening and its saying please upgrade your os to 10.7.2 .... but my os is latest ..... i even tries software update from apple menu .... please help

i upgraded my os to the latest lion os on 39th NOV . But unfortunately i had to reinstall the os back ( A big story ) .
so i reinstalled and brought it back to 10.7.1
Now when i try to open iphoto it says i need os > 10.7.2
every other ilife apps are opening .
please help
i even tried software update from apple menu but it says my os is up to date

The current version of the OS is 10.7.2.
Regards
TD

I'm working mostly with CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X. Can I update from 10.6.8 to Mavericks without any problems?

Can I update to Mavericks without any problems for CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X?

I can't guarantee it, but I think it's very likely you'll have no problems. Mavericks is now up to 10.9.3, and it's extremely stable.

I want to update from 10.7.5 to Maverick, when i click on upgrade, then nothing is happening..?? what to do?

Why when i click on updgrade from 10.7.5 to Maveirck, nothing is happening? i click the button, but then nothing start..

It's always a great idea to have backups and/or a bootable clone of your primary hard drive before attempting to install a new operating system.
OS X Lion: Time Machine overview
Are you certain that your iMac meets or exceeds all the minimum system requirements?
OS X Mavericks: System Requirements
Are you downloading it directly from the Apple Mac App store?
https://itunes.apple.com/us/app/os-x-mavericks/
OS X Mavericks 10.9 is a huge download, more than 5.3 GB, and if your internet connection speed is slow, the download might require hours or even days for to complete.

Update from 10.6.8 to mavericks, someone show me a button

Yosemite seems to come up each time, & won't load

Thx Eric, very grateful for any light you can shine ! I'm posting the Etrecheck:
EtreCheck version : 2.0.6 (91)
Rapport créé 28 octobre 2014 21:02:17 UTC+1
Informations matérielles : ℹ️
MacBook Pro (15 pouces, fin 2008) (Verifié)
MacBook Pro - modèle : MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU : 2-core
2 GB RAM Extensible
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Vieux - Handoff/Airdrop2 pas disponible
Wireless: en1: 802.11 a/b/g/n
Informations vidéos : ℹ️
NVIDIA GeForce 9400M - VRAM : 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM : 256 MB
Logiciel du système : ℹ️
OS X 10.10 (14A389) - Disponibilité : 12:27:15
Informations des disques : ℹ️
Hitachi HTS543225L9SA02 disk0 : (250,06 GB)
Statut S.M.A.R.T. : Vérifié
EFI (disk0s1) <non monté> : 210 Mo
Sans titre 1 (disk0s2) / [Startup] : 249.20 Go (195.47 Go libre)
Recovery HD (disk0s3) <non monté> [Restauration] : 650 Mo
MATSHITADVD-R   UJ-868
Informations USB : ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper : ℹ️
Mac App Store et développeurs identifiés
Extensions de noyau : ℹ️
/System/Library/Extensions
[désengagé] com.ZTE.driver.ZTEUSBCDCACMData (1.3.0) Aide
[désengagé] com.ZTE.driver.ZTEUSBMassStorageFilter (1.3.0) Aide
[désengagé] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) Aide
Représentants de lancement systèmes avec un problème : ℹ️
[échec] com.apple.CallHistoryPluginHelper.plist
[échec] com.apple.CallHistorySyncHelper.plist
[échec] com.apple.cloudd.plist
[échec] com.apple.coreservices.appleid.authentication.plist
[échec] com.apple.icloud.fmfd.plist
[échec] com.apple.nsurlsessiond.plist
[échec] com.apple.printtool.agent.plist
[échec] com.apple.printuitool.agent.plist
[échec] com.apple.recentsd.plist
[échec] com.apple.scopedbookmarkagent.xpc.plist
[échec] com.apple.telephonyutilities.callservicesd.plist
[échec] com.apple.xpc.loginitemregisterd.plist
Daemons de lancement systèmes avec un problème : ℹ️
[échec] com.apple.awdd.plist
[échec] com.apple.ctkd.plist
[échec] com.apple.findmymac.plist
[échec] com.apple.ifdreader.plist
[échec] com.apple.nehelper.plist
[échec] com.apple.security.syspolicy.plist
[échec] com.apple.tccd.system.plist
[échec] com.apple.wdhelper.plist
[échec] com.apple.xpc.smd.plist
Représentants de lancement : ℹ️
[désengagé] com.adobe.AAM.Updater-1.0.plist Aide
[invalid?] com.brother.LOGINserver.plist Aide
Daemons de lancements : ℹ️
[engagé] com.adobe.fpsaud.plist Aide
[invalid?] com.adobe.SwitchBoard.plist Aide
[engagé] com.sfr.sfr3glite.plist Aide
Représentants de lancement pour l’utilisateur : ℹ️
[engagé] com.adobe.AAM.Updater-1.0.plist Aide
[engagé] com.adobe.ARM.[...].plist Aide
[engagé] com.google.keystone.agent.plist Aide
[engagé] com.valvesoftware.steamclean.plist Aide
Éléments Ouverture : ℹ️
MyDriveConnect Application (/Applications/MyDriveConnect.app)
MyTomTomSA UNKNOWN (missing value)
iTunesHelper UNKNOWNCaché (missing value)
Google Chrome Application (/Applications/Google Chrome.app)
AdobeResourceSynchronizer UNKNOWNCaché (missing value)
AdobeResourceSynchronizer ApplicationCaché (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
TomTomHOMERunner ApplicationCaché (/Users/[expurgé]/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Plug-ins internet : ℹ️
Google Earth Web Plug-in : Version : 7.1 Aide
Default Browser : Version : 600 - SDK 10.10
Flip4Mac WMV Plugin : Version : 2.4.4.2 Aide
OfficeLiveBrowserPlugin : Version : 12.3.6 Aide
AdobePDFViewerNPAPI : Version : 11.0.09 - SDK 10.6 Aide
FlashPlayer-10.6 : Version : 15.0.0.189 - SDK 10.6 Aide
Silverlight : Version : 5.1.20125.0 - SDK 10.6 Aide
AmazonMP3DownloaderPlugin101749 : Version : AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 Aide
Flash Player : Version : 15.0.0.189 - SDK 10.6 Aide
QuickTime Plugin : Version : 7.7.3
iPhotoPhotocast : Version : 7.0
AdobePDFViewer : Version : 11.0.09 - SDK 10.6 Aide
Panneaux de préférences de 3ème partie : ℹ️
Flash Player Aide
Flip4Mac WMV Aide
MacFUSE Aide
Time Machine : ℹ️
Ignorer les fichiers du système : NON
Sauvegarde automatique : OUI
Destinations :
Copies de sauvegarde Time machine [Local]
Taille totale : 0 o
Nombre de sauvegardes total : 0
Sauvegardes la plus agée : -
Dernière sauvegarde : -
Taille de la disque de sauvegarde : Excellent
Taille de sauvegarde 0 o > (Taille de disque 0 o X 3)
L’utilisation du CPU par processus : ℹ️
      7% WindowServer
      1% Microsoft Word
      0% MyDriveConnect
      0% AppleSpell
      0% com.apple.speech.speechsynthesisd
L’utilisation de la mémoire par processus : ℹ️
318 Mo com.apple.WebKit.WebContent
39 Mo WindowServer
39 Mo Safari
34 Mo mds
21 Mo mds_stores
Informations de la mémoire virtuelle : ℹ️
49 Mo RAM Disponible
585 Mo RAM Active
551 Mo RAM Inactive
386 Mo RAM Résidente
15.30 Go Pages entrants
418 Mo Sorties pages

Upgrade from 10.5.8 to Mavericks

How can I update from 10.5.8 to Mavericks since I don't have the App Store?
Thank you.

Start by checking if you can run Snow Leopard:
Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
and in the UK:
http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
When you have installed it, run Software Update to download and install the latest updates for Snow Leopard to bring it up to 10.6.8, or download the combo update from here:
http://support.apple.com/kb/DL1399
Check via Software Update whether any further updates are required, particularly to iTunes.
You should now see the App Store icon in iTunes, and you now need to set up your account:
http://support.apple.com/kb/HT4479
You can now upgrade to Mavericks OS 10.9 for free IF you have one of the following Macs, with not less than 2GB of RAM, and at least 8GB of available space on your hard drive:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
If you cannot run Mavericks you can purchase the code to use to download Lion from the App Store (Lion requires an Intel-based Mac with a Core 2 Duo, i3, i5, i7 or Xeon processor and 2GB of RAM, running the latest version of Snow Leopard):
http://store.apple.com/us/product/D6106Z/A/os-x-lion
or Mountain Lion:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

Where can I dowload bios update from hp website?

As I need a bios update to do my bios recovery on my tablet which is now black screen issue by updating new bios update. However, now hp removed bios update from its driver download page. Please help to provide me the new link for this download. Thanks!

Hey , Welcome to the HP forums. Without knowing which product you have I cannot provide you any links or information about BIOS updates. For information on finding your product or model number click here: Finding Your HP Product Model Number. Thanks.

Is it wise to update from Mac OS X Lion 10.7.5 to Maverick?

Is it wise to update from Mac OS X Lion 10.7.5 to Maverick?

Many millions have but read up on Mavericks and see if it suits you. We have no idea on your work practices, type of computer, etc. it's a personal choice and asking such a general question in a troubleshooting forum will not get you many positive replies. Google Mavericks OSXS and decide for yourself
Pete

Just updated to a refurbished MacBook running Maverick from an iBook on Panther. I can't get iTunes to recognize my library in my external. Thoughts?

I just boght a refurbished MacBook (2009ish) with 4gb RAM and 160gb hard drive, running Mavericks. It is an update from a 2006 iBook running Panther. I have a tera external. As this is a refurbished machine, I do not have the startup disks.
In general setup has been fine, with the exception of a couple of issues.
1. I cannot get iTunes to recognize my iTunes library on my external. I've done all the setup, a few times, but it just won't acknowledge it's there. I downloaded a few files from the Cloud, but when I look in the library they're not there. They're also not in the "music" folder on the hard drive. Suggestions?
2. For some reason, when I create an "iTunes Media" folder on my external, iTunes does not save things into it. Every single album/song/artist is listed as a separate folder. That is, when I open my external in Finder I get a window with well over 100 folders. This would be fine, if not for the fact that I have other, non-iTunes files, on my external and it makes it a pain to find them when I need to. This isn't such a big deal, but it is a rather pain in the arse. Thoughts?
3. I have also moved my iPhoto library to my external, but when I click on "iPhoto Library" in my external I don't see any actual files, despite there being over 1000 photos in the library. Is this normal? It doesn't seem right.
Any help is greatly appreciated.

search Google for "iphone not recognzied" for countless instructions and articles.

Bluetooth shuttted down after I updated to Mavericks, please help me ! I am 70 Years old and worked very happy with my iMac (21,5" mid 2010, 3,2 GHz Intel Core 3) until I updated him from SnowLeopard 10.6.8 to Mavericks 10.9.2. 2 Days all was OK. Next M

Bluetooth shuttted down after I updated to Mavericks, please help me !
I am 70 Years old and worked very happy with my iMac (21,5“ mid 2010, 3,2 GHz Intel Core 3)
until I updated him from SnowLeopard 10.6.8 to Mavericks 10.9.2.
2 Days all was OK. Next Morning-Start he needs (until now) 3 minutes to show me a SCREEN only milky white. After that he starts like ever with all ICONS in about 1 minute. (together 4 min.)
..But I must notice, that I cannot make anything, because the „BLUETOOTH APPLE WIRELESS KEYBOARD and the APPLE MAGIC MOUSE“ doesn't work anything like before.
I could nothing do, I must drop my APPLE only out.
That I maked ever 10x and all was the same... (Maveriks also 4x new updated)
I taked my Logitech-Bluetooth-Mouse from the WIN-Laptop, dropped it in USB from iMAC...and in one second I could work only with this MOUSE...I buyd the Logitech COMBO K520 and all was OK now with my lovely APPLE iMAC to work with him...But without APPLE KEYBOARD and MAGIC MOUSE...and with a 4 min. -START until now.
I asked the EXPERTS from APPLE-SUPPORT under Tel. 0800-6645451 in Germany, became a Number, maked many Things by starting new, but the mistake after all is the same like before.
When I look into ...Apple/ Info/System/ Hardware/ Bluetooth ..my APPLE says: NO INFOs FOUND (Es wurden keine Informationen gefunden.)
Under Hardware/ Diagnose : Selbsttest beim Einschalten: zuletzt ausgeführt: 15.05. 14, Ergebnis: Bestanden (that means OK) !!
I asked many Peaple, who sold APPLE-Computers in the STORS, but they all had no IDEA, how they can help.
I think, it could be a DRIVER when Starting the BIOS, JAVA RUNTIME a.s.o...
Is an Expert under YOU to help me by my Problem with this iMAC ?

dietmarfromdeu,
if you start up your iMac in Safe mode, do you still have Bluetooth problems with your Apple wireless keyboard and Magic Mouse?

What is the best procedure to update from Leopard (or Snow Leopard) to Mavericks?

The pacient:
Macbook Pro A1278
Running 10.5.8 -- but have an Update DVD to 10.6 (Snow Leopard)
Got slower in start-up
Very slow in power-off (takes lot of time on shut-down!)
What is the BEST procedure to update it from Leopard to Mavericks?
A) update & clean
Backup to Time Machine (in Leopard)
Update from 10.5.8 to 10.6 (Snow Leopard)
Update 10.6 to 10.6.8
Donwnload and Update to Maverics
Do any kind of clean to increase speed in start-up / shut-down - Any suggestions?
or
B) fresh install & update & recover Time Machine
Backup to Time Machine
Reinstall a fresh 10.5.8 (Leopard) - should increase speed in start-up / shut-down ??
Update from 10.5.8 to 10.6 (Snow Leopard)
Update 10.6 to 10.6.8
Donwnload and Update to Maverics
Recover users data & config from Time Machine
I am thrilled to heard your advices!!
PS. Aditional suggestions to make a faster boot / power-down , before or after updating are very welcome ;!)

Go to  Menu > About this Mac > and tell us Version, Processor & Memory specs on your Mac. Also available hard disk space, by choosing your Macintosh HD and "Get Info" (cmd-i)
If you're having issues now with slow sratup and shutdown, it's probably a third party item. If it is, then it may limited to your user account. If that's the case and you do a clean install, then migrate you will wind up migrating it right back.
The first thing to check would be to boot into your Guest account and test, or try starting in Safe Mode and see if the problem still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
If this works look in System Preferences > Users & Groups > Login items and delete any third party login items.
Also look in /Library/Startup Items. Nothing is put in that folder by default, so anything in there is yours. Then log out and back in or restart and test.
If the problem is sorted, be sure to make a new backup before proceeding. Since the problem is sorted and you have a backup without the offending items, then there's no reason not to use the simple upgrade method you outlined in A. With the exception of "cleaning". The only cleaning your Mac should need is with a soft cloth. Stay away from so-called cleaning/optomizing utilities.

HT4431 I just updated from my lion 10.7.5 to maverick and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

I just updated from my lion 10.7.5 to maverick 10.9.1 and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

Bad information
Updates from previous ov iPhoto '11 are free - upgrades from older versions like iPhoto '08 are purchases - you can run your current version under Mavericks if you do not wish to upgrade
LN

Updating from 10.6.8 to Mavericks troubleshooting help

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