Updating from Trial to Purchased

Should I uninstall my Trial Version of Elements 11 before installing my purchased one? I'm thinking probably don't need to but thought I would ask.

Hi timbuktudad,
There's no need to uninstall the trial version. You can enter the purchased serial number on the trialversion and activate it.
There's no difference between the trial and the full version except that the trial version is good for 30 days.

Similar Messages

Video overlay issue after I moved from trial to purchased premiere elements

I was using the trial version of premiere elements and was happy with the product. So I decided to buy it. When I did this and put in the serial number I noticed all my video / title overlays are now black. places in my video where I dont have overlay there isnt a problem.
Why did this happen when I switched from trial to purchased product? How do I fix it?

Though I have never read of such problems, let's look at a few possibilities.
You mention "Opacity," and that got me to thinking. Select one of the Clips, that displays as black - click on it. Go to Effects>Edit Effects, to get the Effects Control Panel. Check the Opacity setting (one of the Fixed Effects on every Video Clip). What is that set to?
Test 02 - Dbl-click on one of those offending Clips, to open it in the Source Monitor. Does it play properly there? As that is accessing the physical file on the HDD, and not the editable version on the Timeline, that might tell us something about the file.
Also, what are the specs. of the files, that are not displaying? The reason that I ask is that there are/were a few limitations of the trial (think that the message might still be a sticky at the top of the main forum - not the discussions page - and that it alternates to one about Macs. Wait for it to display, and click on "See Details," to see if maybe there is something there. There are modules in PrE, that require "activation," when one goes to the full-paid version. This activation is usually done transparently, and the user is seldom aware that it has taken place. For it to take place, that computer WILL need to be connected to the Internet.
In your Timeline, do you have red lines over your problem Clips? If so, hit Enter/Return to Render the Timeline for best quality playback. Does that help?
Last, I would check my video driver, and update to the latest one available. My thinking here is that though a video display issue should be rather global for the display/playback in PrE, perhaps it's having problems, where you have two Video Tracks (that does require a bit more power, than just a single Video Track), and perhaps an OS update has rendered that video driver obsolete. That does usually affect the full display of the GUI and also all playback, but again, what you describe is not normal, so if we eliminate all possibilities, we might be able to zero in on the issue.
As you can see, I am just thinking aloud here, as I do not recall this issue ever being posted before. Also, just because something should happen (like PrE easily going from trial to full-paid, with just the S/N), does not mean that it will always happen, as it should.
Good luck, and wish that I had more for you.
Hunt

Why is application manager (mac) asking me to update from trial to licence when I am a cloud member?

Why is application manager (mac) asking me to update from trial to licence when I am a cloud member?

http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html may help

From Trial to Purchase | CC 2014 Apps Crashing after startup

All Creative Cloud (2014) apps crashing immediately after opening
I was running Premiere Pro CC as a trial, when the trial ended, I opted to get the whole Adobe CC 2014 catalog for a cool $50/month.
I installed the apps I needed, updated my Nvidia graphics drivers but when opening anything (Premiere, Photoshop, Audition, After Effects CC 2014) the apps would just crash. No error message, just open, I can see the program, and then it closes.
Solutions I've tried:
Uninstalling / Reinstalling: I've removed all Adobe products and used the official CC Cleaner Tool and reinstalled using the Cloud App. Same problems; crash upon opening.
Signing in and out of the Cloud App after reading somewhere it might be an account bug. Crash upon opening.
Signing in with a different account thinking my account used to purchase is bunk. Crash upon opening.
The usual restart, update graphics drivers, virus check and light, frustrated punches to my monitor. I've tried everything short of reinstalling the OS (which I'd rather not do).
Running any app as admin / current OS compatibility mode. Crash upon opening.
Things worth noting:
Another computer can log in and use the account's apps fine, seems to be specifically my work computer which has the problem.
I had separate versions of all apps before like Premiere CC (no 2014) and After Effects CC (no 2014).
Computer Specs:
Windows 8.1 Pro
GeForce GTX 650 Ti (driver version 340.52, current as of 8.02.14)
AMD Phenom II X6 1075T
16GB RAM
If anyone has an solutions, I'm all ears. Like I said, I don't particularily want to reinstall my OS so I'm hoping for a fix that might help me stay on my feet.
Thanks,
Ed

-I am using Premiere Pro cc 2014 - I’m trying to direct link a project to Speedgrade cc 2014 - but Speedgrade keeps crashing when I do it.
-Both programs are up to date
- I’m using operating system Mac OSX V10.9.4
- My source footage is H.264 in a .mov, Linear PCM, Timecode
- I don’t get any error message, Just Speedgrade Quit unexpectedly
- When the problem occurs I am trying to open a sequence from Premier pro cc 2014
- It has never worked before on this versions - It did on Speedgrade cc and Premiere Pro cc
- I’ve tried it just running both programs
- I have no third party codecs installed
- I have Processor 1.7 GHz Intel Core i7 - Memory 8 GB 1600 MHz DDR3 - Graphics Intel HD Graphics 5000 -
- I am not using Mercury Playback Engine GPU Acceleration
- The problem happens when I try to work on the sequence I linked from Premiere cc 2014

Update from trial to full

I want to purchase the full version after using my 30 day trial. I am not able to complete order in the app store as it states the app is already installed and askes to check for updates in Apple menu. No updates are available and I am not sure what to do next, any advice would be greatly appreciated.

Hello Andrea,
to be able to download the full version from the AppStore, you first need to delete the trial version from the Applications Folder, but keep your current Aperture Library. Then you will be able to upgrade to the full version.
Regards
Léonie

Going from trial to purchase - license/serial numbers?

Hi, I've been on the one month trial for Lightroom and Photoshop and just logged on to purchase Photoshop when I saw there was a deal for buying the two together - an excellent deal I must say.
My payment has gone through, but I assume I don't need to download anything further as I already have both programs on my computer from the trial. How to I activate them using a serial or licence number?
Many thanks.

Photoshop works automatically but Lightroom requires a serial number. I don't want to uninstall and reinstall, so any help would be much appreciated. This is urgent as I have a shoot to complete.

Updating from trial to Full version, can't get rid of Trial Overlay on the Video.

Hey guys,
I just bought the Premier Elements 11 full version and installed it. I had made a video on the trial, and was hoping that when I opened that in the full version, the overlay that says "Created with Adobe Premiere Elements" that hangs out there for the whole video would disappear. Is that not the case?? Is there anything I can do to the file what will get rid of that...or do I simply have to re-make my video??
Any help would be appreciated.
Thanks,
Ben

BenjaminGWS
Thanks for the follow up information on what you observed trying to get rid of the Premiere Elements 10 tryout watermark in the project.prel from that 10 version in the purchased Premiere Elements 11. You say that the watermark was not removed automatically by the purchased Premiere Elements 11. I had never heard "automatic" to be the case until I tried this myself with Premiere Elements 11, not 10, tryout and then the purchased Premiere Elements 11. Unfortunately, I do not have access to the Premiere Elements 10 tryout to make a comparative test between
Premiere Elements 10 tryout
Premiere Elements 11 purchased
vs
Premiere Elements 11 tryout
Premiere Elements 11 purchased
But I have seen my observation verified independantly by at least one other.
But there are a lots of things here that SG and Adobe need to help us clarify.
a. Can you really remove the watermark from the Timeline once exported as a file (.mov, .avi, etc) from the tryout or is he and Adobe referring to removing the watermark on files still within the project.prel file.
b. Classically SG has said to go Timeline Menu/Deleted All Rendered Files as the route in the project.prel of a purchased version to get rid of the watermarked video still within the project.prel from the tryout. The Rendered files are .avi files for SD project and .mpeg for HD project. It is my understanding that there is a fundamental difference between "Rendered Files" and "Conformed Video" files, the latter typically having the file extension of .mcdb. So, when SG says
"You delete the Media Cache by going to the Preferences (under the Edit menu on a PC) and, on the Media page, clicking the Clean button.
That should get rid of all of your render files -- and the watermarked video along with them."
I would ask him to revisit that statement. If you are doing anything with that directive, you are deleting conformed video files that are found in Local Disk C\Users\owner\AppData\Roaming\Adobe\Common\Media Cache Database Folder. That information is clearly available in the Media Cache Database dialog in that Common Folder. The "Rendered Files" are still alive and well with their companion .xmp files in the Adobe Folder (default Documents\Adobe\Premiere Elements). This is true for Premiere Elements 11 and 10 Windows 7 64 bit.
I do not see where the question that started this thread has really been answered. And the latest SG comment forces to ask for a clarification on that.
We will be watching for your results.
ATR

Download Error: Upgrading from trial to purchased on Adobe CC

My trial of Premier Pro ran out this week. I have updated to the Adobe CC licence. I have uninstalled the trial version and gone to reinstall and have come up with the error:
DOWNLOAD ERROR
Press retry to try again or contact customer support.
This is naturally frustrating -- I thought when you actually paid for these things it was meant to get easier!

Hi EconF,
Please try the below mentioned steps :
On MAC rename the below mentioned folders
/Library/Application Support/Adobe/OOBE
~/Library/Application Support/Adobe/OOBE
Please reinstall the latest version of CCD from : https://creative.adobe.com/products/creative-cloud
If On Windows then rename the below mentioned folders
C:\Program Files (x86)\Common Files\Adobe\OOBE (on 64 bit OS)
or
C:\Program Files\Common Files\Adobe\OOBE (on 32 bit OS)
C:\Users\(User_name)\AppData\Local\Adobe\OOBE
Please reinstall the latest version of CCD from : https://creative.adobe.com/products/creative-cloud
Let me if it helped.
Regards,
Ravi

What is the best way to switch from Trial to Purchased

I have the downloaded trial version of InDesign CS3 and will purchase it.
What is the best way to accomplish this once the credit card has been debited?
* Delete the trial version and download the purchased file from Adobe? (I would save off any pages created in the trial version of course).
* Just enter the serial number provided by Adobe into the trial version I have been using and dont bother downloading the link provided by Adobe?
* Delete the downloaded trial version and have Adobe send me the box version (taking longer obviously)? Once again, I would save the pages already created?
Thanks,
Bob

Just enter the serial number.
Note: if you only downloaded InDesign but bought the full suite, you'll
need to uninstall the trial and install the suite.
Bob

Transfer from trial to purchased version final cut pro

aloha!
i got the final cut pro trial version... and started some projects in there.
now i purchased final cut pro.
how do i get my projects and clips to final cut pro purchased version?
help!
kristin

Hi Kristinkshui,
Welcome to the Support Communities! I’m happy to hear that you liked the Final Cut Pro X software enough to purchase the full version. You will be amazed at all of the things you can do with this creative software!
The full Final Cut Pro X application will recognize the Libraries (and the projects and clips contained in them) that you created with the Trial Version. By default, these libraries are in the Movies folder in your User Account on your Mac, unless you chose an external hard drive to store this data. So, all you should have to do is launch the new Final Cut Pro X application and you should be able to pick up exactly where you left off. Once everything is working with your purchased software, quit Final Cut Pro X, and delete the FCPX Trial by dragging it from the Applications folder to the Trash.
The video below will provide a quick overview of what Final Cut Pro X can do:
Final Cut Pro X: Overview
http://support.apple.com/kb/VI287?viewlocale=en_US
I'm also including the Online Help Manual for Final Cut Pro X for your reference below:
Final Cut Pro X Help
http://help.apple.com/finalcutpro/mac/10.1/
These additional learning resources may come in handy as well:
Apple - Final Cut Pro X - Resources
http://www.apple.com/final-cut-pro/resources/
I hope this information helps …
Have a great day!
Judy

Transition from Trial to Purchased Java + DB PaaS cloud - overage?

Oracle,
A minimum configuration for Java EE hosting on Oracle Cloud Java + Database comes out to around 12 * (250 + 175) * 1.13 = $5763 per year - which is a price that requires some diligence for small businesses but worth it in order to use a full featured EE server like WebLogic 12 that includes EclipseLink in my opinion.
What is the policy on overage fees over the 30GB(DB) and 50GB(Java) monthly traffic limits.
- When the limit is reached at say the 3rd week - how is overage traffic handled - can we throttle the 50Gb java load over the month in that case to handle peak loads
- Is there any extra fees if we exceed the 30+50 GB limits within the month - I don't want to forced to upgrade to the 250GB limit @ $9153 per year.
The pricing page
https://cloud.oracle.com/mycloud/f?p=service:java_pricing:289454252444001
states
"This is the maximum allowed bytes of data in and out of your service within a billing month. Database import and export are provided for free and do not deduct from this allocation."
but does not discuss on what is done with requests for data above the 50GB limit.
- Is there any plan to incorporate a subset of free usage like GAE/Appspot and AWS/beanstalk do?
Outages:
- there was a 9 hour scheduled outage the night of the 31st - can we expect this regularly and are apps seamless handed over to an alternate production server during the duration - In that case how are in-transaction session handled. As I understand it we do not have access to a 2nd level Coherence cache - which could handle this.
Trial to Paid
Can I get a url prefix in the name of my company when I decide to move to a paid cloud from the "trialAAAA" one we get assigned now.
Full Java EE 6 (or at least mirrored WLS 12.1.1.0 support)
What is the timeline for implemented the feature difference between local standalone 12c instances and the cloud ones.
Specifically EJB 3.1(new deployment time timer beans, WebProfile), full ADF, Coherence, EclipseLink 2.5 (with Multitenancy and JPA-RS), JPA 2.0 container managed persistence units without static weaving.
thank you
/Michael
https://forums.oracle.com/forums/profile.jspa?userID=609861
https://forums.oracle.com/forums/profile.jspa?userID=849227

Hi.
Thanks for your question. Right now I do not belive it is possible to connect the BI Publisher/OBIEE environment embedded within Fusion Applications to any alternative datasources as you described.
I appreciate this is all in the Oracle Cloud, so it's an interesting use-case and I will endeavor to investigate any options we might support in the future. In addition, I recommend you propose the same question to the Cloud Central/Operations folks as they are responsible for the configurations and they might be able to offer more details on what they support now and going forwards.
The SaaS cloud does support both linking to other urls and embedding external pages (your reports) as iFrames, so that might be an alternative? Also I don't know if you've looked at the coming Oracle BI Cloud, which provides a database and OBIEE server environment together, again from which you might be able to embedd the result in your SaaS environment.
Hope this helps, and we're planning a BI Publisher series on our blog soon so will be sure to cover some of the things mentioned here. Keep a look out for more.
Thanks
Richard
FA Developer Relations

How do I change Adobe XI pro from trial to purchased

I bought a new laptop. I purchased an upgrade version of Adobe XI pro. When I installed Adobe, I accidentally selected trial version instead of purchased and did not enter my serial number. How do I enter my serial number so that the Adobe shows up as a purchased version? Thank you.

You just have to enter the serial number in dialog that you get while launching the PSE11. I am attaching a snapshot of the dialog. Just click "Enter Serial Number" you would be propted by a dialog to enter your serial key
Happy Editing

Need help transitioning from trial to purchased version

I started with the trial and then downloaded Aperture from the app store. Now whenever I use Aperture, it says Aperture 3 Trial Library. Did I do something wrong?

That's just the name of your Aperture Library. The Library is a Finder package -- it shows in Finder as a file. Close Aperture, go to Finder, select your Library (it's called "Aperture 3 Trial Library"), and name it anything you'd like. Then double-click it to load Aperture. After that, every time you start Aperture it will load your newly-renamed Library.
Or, if you want to start with a fresh, empty Library, create a new one. When you create it Aperture will ask you to name it.

From trial to purchased

I was using adobe illustrator trial. Today it is expired and i buy adobe illustrator but i can't open it. It still acts like i didn't purchase. What should i do?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

From Trial to Purchased Edition Confusion.

Hi -
I'll try to keep this simple, honest.
I downloaded the Web Designer Trial, loved it. Then I downloaded the CS6 Cloud Trial, to the same drive, I thought. Everything worked fine. Then I subscribed to the Cloud and that gave me some problems so, I contacted your Tech Support, which solved my problem perfectly (4 stars to the tech!). EXCEPT, in looking at my Files, I see they are on two drives and about four different folders. Some apps even have different names, like "Flash" and "Flash Professional". Some of the short-cuts work, some fuss at me with an "Error 1". This is all on my same desktop, Win 7-Ultimate-64bit. What I'm wondering is this: can I blow all my Adobe stuff away, uninstalling that that will, deleating the rest directly from the folders they're in and start over with a clean slate? All my work is saved elsewhere so, that is not a worry but, having four different copies of Photoshop 64 is a little strange, not to mention unnerving. Will the Cloud subscription allow me to reload to the same computer just (maybe) different drive locations. I had changed the "Save to" location in the AAM, so I don't really understand and at this point, all I want is one nice, clean copy of CS6 Cloud that I know where is with icons that work. I'm pretty sure that most of this is my doing but, can you help me. And if I just delete the files that have no uninstaller connected to them, will that mess with anything? One of the installations is on my boot drive, which I'd rather not have. I try to keep it clean of apps and the Cloud is pretty large to be sitting on my poor little boot drive.
Thanks -
- Sharon Harmon

Hi Sharon,
Things that came to mind for me when reading over your description and questions - you can definately reinstall, that shouldn't hurt anything. I would uninstall first and see what is left behind. What ever is left behind after uninstalling shouldn't need to be saved unless its files you created and wanted to save. Possible explanations for these additional files, left over installation files, potentially from the Web Design trial, trials will often create an Adobe folder on the desktop that contains the installer files. You shouldn't have the program themselves on the desktop only shortcuts the run them based on where they really are installed like C:\Program Files and C\Program Files x86. So you might be able to just delete whatever is on your desktop that you don't need or is giving you the Error 1. Another explanation for duplicates might be some backup software that is making copies of your main drive to a secondary drive. Its normal for Photoshop on Windows 7 64-bit to have two verions, a 32 and 64-bit version.
I was looking at this in relation to the Error 1
http://feedback.photoshop.com/photoshop_family/topics/photoshop_cs6_extended_configuration _error_1
-Dave

Updating from Trial to Purchased

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