Updating iphone keeps asking to back up and wont progress

PLEASE HELP !!!!!!! The Boss unfortunatly hadnt updated his iphone4 from version 4.3.3 we decided to update to current version now it all seems to have gone OK but now keeps asking to set up phone and to restore from icloud Backup or Restore from iTunes Backup we have restored several times and just wont progress and let us use the phone Im desperate

A backup was created before the update was attempted, correct?
If not, might be time to start circulating the resume.

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