Updating iPhone went wrong. Is it possible to remove data before restoring when in recovery mode?
My mum was updating her iPhone and she either unpluged the phone to soon or there was a problem with the update. Now the phone will not turn off and the screan is telling me to plug the phone back to iTunes. When I do so there is a pop up telling me i have to restore the phone and will lose all the data on the phone. If any one can help me save this data before I restore the phone i would be very greatful.
When the phone demands a recovery, you'll have to do that. Try to connect in recovery mode, with a little luck the phone will be able to backup before restoring, in case the firmware is not completely damaged.
Recovery mode is explained here: iPhone and iPod touch: Unable to restore
Similar Messages
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Does anyone knows how to fix this problem? I received something on my phone that showed me that there was an update available. So when I updated my phone It deleted all the info. on my Experia Play games . I am unable to play those games. It keeps asking me to download and use the Wifi . I followed what they told me to do and I am still unable to play the preloaded games and I am unable to remove them as well.
I have done a hard reset and still can not play on my games that were preloaded when I have gotten the phone.
Date: Sat, 26 May 2012 09:56:39 -0600
From: [email protected]
To: [email protected]
Subject: - Re: Update that went wrong.
Re: Update that went wrong.
created by Verizon Wireless Customer Support in Xperia by Sony Ericsson - View the full discussion
Hi, nzaxayadeth15-
I'm sorry to learn this is still happening. I recommend a hard reset (http://bit.ly/rQe5WN). This will wipe the software clean and correct any glitches that may have occured during the recent update. Once the reset is complete, it will walk your through an on-screen activation and setup to sync your contacts, calendar, and paid apps. Keep me posted.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
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My iPhone 5s on ios 8.1.2 is stuck at Apple logo or recovery mode.. To fix this issue, i need to update it to ios 8.2 through itunes.. I want to ask that my data i.e. Photos and other personal data would be removed after updating it or not..?
if yes then how can i save my data or get out of recovery mode.. Is there any safe mode or something like that on which i could access my data..
P.S. I have not taken any backup of my iPhone on itunes..
Please help me sort out this issue..Recovery mode doesn't mean that all your data is already lost. You only lose your data if you restore it.
When you plug the phone is into iTunes hold down the home button. iTunes may then give you the option JUST to update the software first. This should not get rid of any data.
However, if iTunes is only giving you the option to RESTORE and update, then you will lose your data I'm afraid.
Hope that helps! -
I am getting error (-1) while updating my iPhone 4 to iOS 5.1. The phone has gone into a recovery mode. Restore fails every time at "restoring the firmware" stage. Striped bar remains for a long time, then shows "error (-1)" and the restore fails. I have been doing it for last 12 hours. Help!
Thanks for your reply Michalo. I am in India and here Apple care does not work on Sundays. I have been without my phone for the entire day. Perhaps tomorrow will bring some respite. There is not solution to "error (-1)" on any forum it seems. I found one forum which suggested use of Tiny Umbrella. Any idea about that?
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My ipod was being updated, computer went on standby - now itunes says i need to restore it?! But i CANT loose my notes, what do i do?! Hw do i fix or repair/resore and get it all back - without loosing anything. Its 32GB, i will do anyhing to avoid loosing my data/notes (600+), and current appox 23000 pics (20000 loaded on computer)
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414 -
i dropped my iphone 4 and it did the brick thing now i have it in recovery mode but it keeps saying unknown error cannot recover the iphone what could be wrong?
It's broke?
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After attempting to install the new update, my iPhone is requesting to be pugged into iTunes. On the screen is a picture of iTunes and a cord. When I plug it into my MacBook air it will no recognzie it - though it did so in the past. I attempted a number, if not all, suggested I could find posted but nohting worked. As per one reconmondation, I have attempted to plug it into my PC (Which I don't use often - so I had to do all the updates). My PC recognized the phone and said that my phone was in recovery mode. So, I allowed iTunes to do its thing - iTunes said it was installing updates and recovering the phone (which took about an hour). When it was done, iTunes informed me that the phone needed recovery. So, I clicked recovery. It went through its thing then popped up with an error message 4013. When I requestion further information (button on the bottom), it opens a blank workd document (not really sure what that is about). After the error message, I reset the compuer and plugged it back in. Clicked the restore button but I received the same error message again.
I have also tried to plug it back into my Mac but still no luck.
On both my Mac and PC I have
- Done all the update to both software and iTunes,
- Reset the computer (multiple times)
- reset the phone - but the picure of iTunes and cord remains
- tried different cords
- disabled my security settings
- tried different USB ports
I am at a loss. This is my only phone so I am unable to call apple support. Plus I live in a small town, so there are no apple aproved stores near by.
Thank you in advance for your helpSpent hours trying everything suggested and finally this morning hit on a solution. iTunes must be run as an administrator. Even though you are logged into your PC as an administrator, using the iTunes shortcut does not make you an administrator in iTunes. I found this out by using the diagnostics in iTunes and reading through the results report.
I am using Windows 7, so I clicked the start button and right clicked on iTunes and selected "Run as an adimistrator". The first restore attempt got the 4013 error. I then did the DFU thing, hold power and home buttons for 10 seconds, release power and continue holding home for 10 more seconds.
iTunes gave me the restore message and I clicked it. I clicked the restore iPhone button and it started. The drivers loaded a couple of times. I got the apple logo with the progress bar and this time instead of disappearing, it started to fill in.
End result, a successful restore to factory settings and a happy 14 year old.
Hope this helps others. -
Downloaded latest IOS 7.0.2 and it crashed my iphone 4. Now Ive got nothing and it wont restore when connected with Itunes cos Error Message 4005 comes up. Cant find it listed anywhere. Help
Hi!
It looks like there might be some security settings or software on your laptop that's preventing the restore process from working.
Check out this article in Apple's support. It shows you the steps you can take to try to get around error 1611.
Like diesel vdub said, a DFU-mode restore might give you success where a regular restore might not, so maybe you can try that.
What you need to do is put your phone into DFU mode, which is a low-level mode that helps the restore process get a little more done, or it can help iTunes get around certain roadblocks (hopefully like the one you're experiencing!). Your computer will install special DFU-iPhone drivers for it, and then iTunes will see it as a phone that needs restoring.
To get your phone into DFU mode:
Plug your phone into your laptop.
Turn the phone off.
Press and hold the power/lock button. Keep it held in, even after the display turns on and you see something on the screen. As soon as you see something on the screen, start holding the home button as well as the power button, so that they're being pressed together.
Keep both buttons pressed down for 10 seconds.
After 10 seconds, release the power button, but keep holding home until the laptop sees a new USB device. Once you see that, you're in DFU mode, and you can let go of buttons. Your iPhone screen will be blank during it all, even though it's actually on, in DFU mode.
Now your restore should work!
If your phone shows the Apple logo or anything else while you're trying to get it into DFU mode, then something went wrong. Try the steps again. If it suddenly starts up normally again, try reducing the time to a bit less than 10 seconds--try reducing it by about a second at a time. It should work! -
I download the new update for my iPod on my pc but now it's stuck on the recovery mode! No jailbreak. I don't want to restore it because I'll loose all of my photos... HELP
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I tried updating to the IOS6, there was an error, and now my phone is in recovery mode and i need to restore to factory settings. Is there anything I can do?
You have to restore your iPhone. Same thing happened to me and many others. Sorry man.
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my friend found an iPhone 5 ; he plugged it in the computer willing to restore when the restore was succesfull he was ready to set it up on his way to do it , icloud ask him for a password from certain email he doesnt know, is there any way you could skip this step or delete the accoun without putting a password down ?
9EriickxD wrote:
my friend did but they couldnt tell whose it was. now he/she just trying to restore it. But not knowing how to get rid off it
Turn it into the police.
Your friend should not keep someone elses iphone without making every attempt to fget it to the rightful owner. -
currently at ios 7.1.. suddenly my iPhone entered into recovery mode without any reasons.. i tried using iTunes restore the iPhone.. after the process finished... I still stuck at recovery mode. any idea?
i have tried to restore via itunes as i would have usually, half way through i get an error code 3194 pop up.....and yes i do back up.
Thanks for your help but i've already tried this a couple of times. -
HT201210 I doesn't back up my iphone 3g and it stuck on restore point and recovery mode in itunes
I doesn't back up my iphone 3g and it stuck on restore point and recovery mode in itunes.
Hold the Home + Power button simultaneously for 10 to 30 seconds. Your device should boot into it's original state. If it doesn't, put your device into DFU mode (Google/Youtube how to do so.), and restore your device.
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I attempted to download the latest i Tunes update but somehow it all went wrong and I have ended up trying to reinstall iTunes but it does not work. I keep getting error messages-Error 7 (windows error 1114) and Runtime error-" R6034 an application has attempted to to load the runtime library incorrectly". Help what do I do now?
Hello there, tulchan.
The following Knowledge Base article addresses the very issue you're describing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
has there been an update to camera that went wrong or does anyone know a way to work around this problem..tried power down and on again, even removed battery, still has same problem.
Go to settings and > into all apps > locate camera app > and do a force stop , > then clear cache. Do a soft reset of phone.
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