Updating iphone4 with ios5: having problems

I was trying to update my wife's iphone4 to ios5;
the phone now says configure, with options of:
set it up as a new phone
restore from itunes backup
I selected the backup option but it just hangs saying connect to itunes and does not proceed any further (even though it is connected to itunes).
It keeps syncing and then does nothing
Could someone help please?
Thanks
Mohit

Double press the home button.

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The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
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