Updating IPhoto - I get a message saying to "sign in to the account you used to purchase it." I have signed in using both of my Apple ID's but get the same error message. Any suggestions?
My App Store says I have updates pending. I only have two Apple ID's but cannot update iPhoto when I sign in with either of them. I tried buying a new copy, but it won't let me do that either, only giving me the update option. Any ideas?
Obviously only you have any idea about what Apple ID you used to pruchase iPhoto (or set up your copmputer if it came with the computer) - you can contact App store support for assistance - link on the right of the App store window
LN
Similar Messages
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I updated my iphone 4s and now it wont sych with my itunes. It goes through the process and says sych comlete but then nothing is updated on my phone. I have tried restarting everything and restarted the apple mobile device but nothing seems to work. Please help!!!!
ClaireDid "everything" include this: http://support.apple.com/kb/HT1808 and this: http://support.apple.com/kb/TS1275, which says:
Error 23, 28, 29, 40, 1002, 1011, 1012, 1014, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. If the MAC address is missing or the IMEI is the default value (00 499901 064000 0), this can also confirm a hardware issue. -
When I open Pages and get a blank page, the curser is no longer working. Meaning, I am now unable to type a document as there's no place to begin. Never had this happen before. Interestingly, if I create a text box, I AM able to type, but not without creating the text box first. I'd love to go back to the way it was...you create a blank page, curser comes up, you begin typing. Any ideas? Thanks.
You have started a PAge Layout document instead of the expected Word Processing document. Have a look in the New template chooser and you'll see that there are two types of documents/templates.
-
Ever since updating to new OS, my iphone won't sync to itunes. When I plug in the phone to the PC, dialog box says I need to update itunes to 10.6.3 or later. I did that update, but still get the same error message.
Can anyone offer suggestions?
Thanks!Since it told me to update, I updated to 10.7.
Then when I plugged in the phone again, it gave the same message that I need to update itunes. -
I cannot open the general pane in system preferences. I get a message saying there is an error. Any suggestions?
The first thing I would suggest is for you to go to the folder containing your catalog, using your system browser. There will be a folder that has the extension .lrdata. Delete that folder, and then try to start Lightroom. If that doesn't work, replace your catalog with your most recent backup.
-
I keep getting an error message when I try to sync my new iPhone 5s to iTuines.
It says my computer is not authorised.
When I authorise it successfully, and try and sync again, the same error message appears.
Help?Hello Chad176
If you are constantly Authorizing your Apple ID, the article below will assist with getting that resolved for you.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I can't Start, Uninstall of Install new iTunes. I'm getting the same error message: "Window Installer Service could not be accessed". No other programs having similar problem. Any suggestions how to fix it?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) (not for XP) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I'm using Mavericks on an iMac. when I try to open Safari I get the error message 'aplication quit unexpectedly'. When I click the 'reopen' button, I just get the same error message. Any suggestions to fix it?
MJFHere is the crash report:
Process:
Safari [781]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
7.0.1 (9537.73.11)
Build Info:
WebBrowser-7537073011000000~21
Code Type:
X86-64 (Native)
Parent Process: launchd [188]
Responsible:
Safari [781]
User ID:
501
Date/Time:
2014-01-14 15:27:56.428 +0000
OS Version:
Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: DE303636-5980-86E0-2098-CB817D8C0084
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.app34068-DU386F5V4G (176 - 1.176) GoPhoto.it
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff881cea1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff881cdd18 mach_msg + 64
2 com.apple.CoreGraphics
0x00007fff91e23994 _CGSGetDisplaySystemState + 102
3 com.apple.CoreGraphics
0x00007fff91e2389a CGSGetDisplaySystemState + 84
4 com.apple.CoreGraphics
0x00007fff91e237e9 get_current_display_system_state + 76
5 com.apple.CoreGraphics
0x00007fff91e28a93 get_display_logging + 62
6 com.apple.CoreGraphics
0x00007fff91e28ad4 updateAllDisplayInfoAsNeeded + 15
7 com.apple.CoreGraphics
0x00007fff91ee797a CGSCopyDisplayUUID + 63
8 com.apple.AppKit
0x00007fff8d2151ef -[NSScreen _copyDisplayUUID] + 33
9 com.apple.AppKit
0x00007fff8cbfa019 +[NSScreen _screenForUUID:] + 183
10 com.apple.AppKit
0x00007fff8cbf9eab _NXScreenForRectOnSpace + 86
11 com.apple.AppKit
0x00007fff8cbf9ad1 +[NSScreen mainScreen] + 182
12 com.apple.AppKit
0x00007fff8cbfc602 -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 350
13 com.apple.AppKit
0x00007fff8ce85460 -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 51
14 com.apple.AppKit
0x00007fff8cbfc498 -[NSWindow initWithContentRect:styleMask:backing:defer:] + 45
15 com.apple.AppKit
0x00007fff8ce85413 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 78
16 com.apple.AppKit
0x00007fff8cbf8405 -[NSWindowTemplate nibInstantiate] + 561
17 com.apple.AppKit
0x00007fff8cbce550 -[NSIBObjectData instantiateObject:] + 309
18 com.apple.AppKit
0x00007fff8cbcd845 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 413
19 com.apple.AppKit
0x00007fff8cbc25fe loadNib + 327
20 com.apple.AppKit
0x00007fff8cbc1b9c +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 288
21 com.apple.AppKit
0x00007fff8ce565b2 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 140
22 com.apple.AppKit
0x00007fff8cf2dc8c _NXLoadNib + 193
23 com.apple.AppKit
0x00007fff8cf2d69f -[NSAlert init] + 95
24 com.apple.AppKit
0x00007fff8cf6a658 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 141
25 com.apple.AppKit
0x00007fff8cbe4119 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1038
26 com.apple.AppKit
0x00007fff8cbe3cce -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
27 com.apple.AppKit
0x00007fff8cbe3c6f -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
28 com.apple.AppKit
0x00007fff8cbe3b93 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
29 com.apple.AppKit
0x00007fff8cbe39b4 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
30 com.apple.AppKit
0x00007fff8cbe3789 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
31 com.apple.AppKit
0x00007fff8cbe31eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
32 com.apple.Foundation
0x00007fff8fabaeaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
33 com.apple.Foundation
0x00007fff8fabad1d _NSAppleEventManagerGenericHandler + 106
34 com.apple.AE
0x00007fff86b64e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
35 com.apple.AE
0x00007fff86b64c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
36 com.apple.AE
0x00007fff86b64b36 aeProcessAppleEvent + 315
37 com.apple.HIToolbox
0x00007fff8a6935f1 AEProcessAppleEvent + 56
38 com.apple.AppKit
0x00007fff8cbdf0f6 _DPSNextEvent + 1026
39 com.apple.AppKit
0x00007fff8cbde8db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
40 com.apple.Safari.framework
0x00007fff8ff97ec0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
41 com.apple.AppKit
0x00007fff8cbd29cc -[NSApplication run] + 553
42 com.apple.AppKit
0x00007fff8cbbd803 NSApplicationMain + 940
43 com.apple.Safari.framework
0x00007fff90169f3d SafariMain + 267
44 libdyld.dylib
0x00007fff92c445fd start + 1
Thread 1:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff881d3662 kevent64 + 10
1 libdispatch.dylib
0x00007fff9151e43d _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff9151e152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff881d2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8cbb6c3b _pthread_cond_wait + 727
2 com.apple.WebCore
0x00007fff8e048c0b WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore
0x00007fff8e04579f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore
0x00007fff8850c0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff881d2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8cbb5f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8cbb8fb9 start_wqthread + 13
Thread 9:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib
0x00007fff881cea1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff881cdd18 mach_msg + 64
2 com.apple.QuartzCore
0x00007fff892fe3b7 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore
0x00007fff892fe2ed thread_fun + 25
4 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
5 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
6 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 10:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff881cea1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff881cdd18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff89162315 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff89161939 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff89161275 CFRunLoopRunSpecific + 309
5 com.apple.Foundation
0x00007fff8fb00907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation
0x00007fff8fb0070b __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 11:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff881d2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8cbb6c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x00007fff88517266 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x00007fff88516d85 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore
0x00007fff8850c0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff881d2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8cbb6c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x00007fff88517887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x00007fff88517718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00007fff8850c0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff881d2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8cbb6c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x00007fff88517887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x00007fff88517718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00007fff8850c0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff881d2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8cbb6c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x00007fff88517887 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x00007fff88517718 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00007fff8850c0af ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8cbb4899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8cbb472a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8cbb8fc9 thread_start + 13
Thread 15 Crashed:
0 libsystem_c.dylib
0x00007fff9086c541 __xvprintf + 106
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000149170864 rbx: 0x00007fff77760002 rcx: 0x00007fff7776d920 rdx: 0x00007fff7776e480
rdi: 0xffffffffffffffff rsi: 0x0000000000000000 rbp: 0x0000000149170e44 rsp: 0x0000000149170844
r8: 0x0000000149173c37 r9: 0x0000000149170f34 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x000000000000000a r13: 0x0000000000000000 r14: 0xffffffffffffffff r15: 0x00007fff7776e480
rip: 0x00007fff9086c541 rfl: 0x0000000000010202 cr2: 0x000000014916f050
Logical CPU:
0
Error Code:
0x00000000
Trap Number:
13
Binary Images:
0x10496a000 -
0x10496affd com.apple.Safari (7.0.1 - 9537.73.11) <26B9451D-36DC-3EC9-AF48-B32519F9BFF6> /Applications/Safari.app/Contents/MacOS/Safari
0x7fff679d0000 -
0x7fff67a03817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff85c6b000 -
0x7fff85ca3ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff85ca4000 -
0x7fff85cf6fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff85d62000 -
0x7fff85df1fff com.apple.Metadata (10.7.0 - 800.12.2) <A9F5D471-8732-3F95-A4A2-33864B92A181> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x7fff85df2000 -
0x7fff85ebdfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff86149000 -
0x7fff8614affb libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
0x7fff8614b000 -
0x7fff86156ff7 com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff864b3000 -
0x7fff866fbfff com.apple.CoreData (107 - 481) <E5AFBA07-F73E-3B3F-9099-F51224EE8EAD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff866fc000 -
0x7fff867e6fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff867e7000 -
0x7fff86846fff com.apple.framework.CoreWLAN (4.0 - 400.45.1) <775F9444-8059-30A2-8058-7F7ACD68CCF1> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff86847000 -
0x7fff86853ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff86861000 -
0x7fff8686aff3 libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
0x7fff86b0d000 -
0x7fff86b54ff7 libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
0x7fff86b57000 -
0x7fff86bb2ffb com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x7fff86bb3000 -
0x7fff86bcffff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff86bd0000 -
0x7fff86c23fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff86c65000 -
0x7fff86c68fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff86c6b000 -
0x7fff86d59fff libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff86df6000 -
0x7fff86df8fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff86e03000 -
0x7fff86e28ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff86edd000 -
0x7fff86eebfff com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff86f2f000 -
0x7fff86f39ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8719c000 -
0x7fff871b3fff com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff871b4000 -
0x7fff87277ff7 com.apple.backup.framework (1.5.1 - 1.5.1) <FC4E949B-B41A-3F21-8AF8-AEDB13146FEA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff872d5000 -
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I can't open ITunes, I have an error message that says MSVCR80.dll is not found. Is anyone able to help solve this issue for me. I have tried to unistall and reinstall ITunes twice but continue to get the same error message.
A msi file is short for microsoft installer. It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program. For some reason it isnt finding this so we can't update, install, or remove it.
From what I have seen windows installer cleanup utility solved related problems before.
I found this forum about removing and installing a new iTunes. It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help. Using this should allow you to be able to install iTunes. It won't give you the msi file but will allow you to isntall iTunes over again.
This was what was said.
Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time? -
I am getting an error message for the Update store, saying "To Update this application, sign in to the account you used to purchase it." how do I get rid of these Old unneccisary Updates? anyone?
Welcome to Apple Communities
What's this app? You need to use another Apple ID to update it -
after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
The SIM works on a different phone I tested it.
Any ideas?? TKS Sandro“Could Not Activate EDGE” error message Update ...
Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
Thanks
Joe -
I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.
Hi vindog60,
Thank you for using Apple Support Communities.
To troubleshoot this issue where you get an installation error with iTunes on your Windows PC, please follow the steps in the article linked to below.
Issues installing iTunes for Windows - Apple Support
Cheers,
Alex H. -
While downloading an album in from the Store, one song was interrupted. I have followed the instructions from apple about resuming the download, but every time I do so the same error message appears saying the download was interrupted. I am having no connection problems, have rebooted my computer, downloaded the lates version of iTunes, etc., yet nothing changes. Has anyone else experienced this, and are there any workarounds. Sadly the problem hit on one of the best songs of the album.
I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
I went to Music, then Artists.
From there I chose the album.
The song that failed to download had the cloud symbol next to it.
I clicked the cloud symbol and the song completed the download for me.
(Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
Message was edited by: UbergeekRFC - parenthetical note added
Message was edited by: UbergeekRFC - added note about song stuck as downloading -
The App Store says I have updates for I-Photo and Garage Band. When I try to update I get the following message: You have updates available for other accounts To update this application, sign in to the account you used to purchase it." Both apps came with my computer and as far as I know I only have one Apple account. Any thoughts? Thanks.
KarenThanks for you reply. I'm 99% positive that I'm using the user id and password that I used to set up my computer. That's why I'm stumped. I read the solution someone else suggested (type your user name without @gmail and create a new password. When I tried it, I was asked for my birthday. It didn't recognize it. I know I got my birthday correct. Oh well...
Karen -
I am trying to load iTunes and keep getting a error 126 and reinstall program. I have uninstalled and reinstalled twice and keep getting the same error message. How can this be resolved?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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