Updating ipod on windows

Question

hey,
i have had my ipod 60gb video for close to 9 months and havent had any problems. but with the new itunes out i cant update it properly. the music and videos update fine but everything doesnt want to update.
when i try to update it, it either comes up with, "can not update ur ipod the required file is locked".
if that doesnt show it will be "unknown error 1417" when trying to update the ipod updater.
or when i try to restore my ipod its come up with a status bar for a little then it shows "unknown error 1428".
any1 got any idea wat i can do, ive reinstalled itunes and deleted the old updater as well.
  Windows XP  

Answer 1

if that doesnt show it will be "unknown error 1417" when trying to update the ipod updater.
hmmmmm. some folks have been having some success with eboncairn's technique, but i'm not sure whether that's going to apply in cases where folks are also getting a "required file is locked" message:
so perhaps let's check on another couple of possibilities.
are you using an itunes 7.0.0.70, or an itunes 7.0.1.8? to check, go "help > about itunes" and wait for the version number to scroll up from the bottom of the screen.
if you've got a 7.0.0.70, first try an upgrade to 7.0.1.8:
iTunes 7.0.1.8 Installer
if you still get the file-is-locked1417/1428 when using 7.0.1.8, let's get your iPod Updater logs to the Apple engineers for a look.
Open this folder:
C:\Documents and Setings\yourusername\Application Data\Apple Computer\iTunes\iPod Updater Logs
(You may need to show hidden files in order to see the Application Data folder. Open up My Computer, and in the Tools menu, choose "Folder Options..." Then go to the View tab, and then in the "Advanced settings", select "Show hidden files and folders.")
Send the files inside the iPod Updater logs folder as attachments to this email address.
In the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- A concise description of the issue you are seeing
- The exact text of the error message(s) you are seeing