Updating iTunes from version 9.0.3
I have recently updated my 2007 Macbook to OS X 10.6.8, and have been updating my software, but remain unable to update iTunes. I have downloaded, and run the installer, and it says the says the software has been successfully installed, but when I open iTunes, it is still the old version. Do I need to uninstall the old version before updating? I didn't think this was necessary, so I am confused.
Any help is greatly appreciated!
Thank you.
i believe if you upgrade to 10.4.11 (use the combo updater http://support.apple.com/downloads/MacOS_X_10_4_11_Combo_Update__Intel), you will be able to install the current Safari and use the new version of iTunes.
Similar Messages
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I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I updated itunes to version 11.0 and now it will not open and says it is corrupted?
i updated itunes to version 11.0 and now it will not open and says it is corrupted?
how do i get it to work it updated fine then asked to restart comp so i did now it will not openLet's try a repair install of iTunes first.
Restart the PC. If you're using Vista or 7, now head into your Uninstall a program control panel, select "iTunes" and then click "Repair". If you're using XP, head into your Add or Remove Programs control panel, select "iTunes", click "Change" and then click "Repair".
Can you launch your iTunes now? -
I am trying to update ITunes from 10.4 to 10.5 I have tried from both the program, and from a download on Apple's website. Regardless, I get the following error messages: (1) Installation package for iTunes cannot be found. Try installing to find the installation package 'iTunes.msi' in a folder from which you can install iTunes. I can't find this folder. I have tried to completely unistall iTunes through the Control Panel, but it wouldn't let me: I tried going directly to the files themselves, but cannot uninstall. Any help would be greatly appreciated. System OS: Win XP SP 3.
Set the permissions for Everyone in the folder in which CCPackager created, to "Read/Write" enabled. This is strange since there is only an administrator account on the Mac (and that account already has read/write), but it seems to resolve the issue.
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I have tried numerous time to update iTunes to version 11.1.4. It has failed every time. Now I can't even get into iTunes on my PC. The message I get is "This application has failed to start because MSVCR60.dll was not found. Re-installing the application may fix the problem." Okay. Which application? What steps are needed for this process?
Also, I get this message "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows error 126)" Could someone please assist me in the steps necessary to remedy this issue. Thanks.For many users at this point in time (iTunes 11.1.4.62) uninstalling iTunes alone is not enough and they may need to undertake further steps...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I recently updated iTunes to version 10.3.1.55. Since then when I try to sync my IPod classic it says on the top of iTunes (where the barbers pole is) "Step 1of1 Determining Tracks to Sync". This stays like that for about 15 minutes before a message pops up saying "Itunes could not copy ""song title name here"" to the Ipod because an unknown error occurred (-50)". This message pos up for every song title that has been added to itunes since the itunes update. Therefore I am unable to sync any new music. This only happens when syncing the ipod as the iphone syncs with no problems.
Does any one have a solution?There's a good guide here on how to roll back to 10.7 https://discussions.apple.com/thread/4559563?tstart=0
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I recently updated iTunes to version 11.5.5, and now my iPhone 5 will not sync up completely with iTunes. ITunes will recognize and sync up, but I now cannot manage my music on my phone. Also, all of my playlists on my iPhone were wiped out. It would be great to retrieve my phone playlists, but more important, be able to manage my music again. I'm running on Windows 7 and I own iPhone 5. Suggestions?
I have windows 8, I'm not sure if that has anything to do with anything, but i figured maybe 11.1.4 just doesn't like 8. soooo.. i went onto my computer settings and uninstalled anything and everything made my apple and then reinstalled itunes 11.1.3 and it now reads my ipod nano happy day thanks apple for making something that you can't help me with at all
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When updating itunes from 10.0.1.22 to anything higher, my network card stops working, HELP!
When updating itunes from 10.0.1.22 to anything higher, my network card stops working, HELP!
I have an iPhone 3gs, and a work iPhone 4 on iOS 4.3.3. I want to sych with iTunes but clearly must upgrade to >10.1
When I do, my network card no longer works on my desktop. Please HELP!
My spec is;
NETWORK CARD;polydorus wrote:
This isn't my thing, but the following post on this seems to have helped some people:
http://discussions.apple.com/thread.jspa?messageID=12622179#12622179
That's the go-to advice with this one, p. (I certainly don't have much to offer beyond it, but it does a superb job in the vast majority of instances.) -
I have a new iPhone 5s. When I try to sync it with my iTunes account it is unable and advises to update iTunes to version 11.1. Whn I attempted this iTunes advised that the current version I have (10.6.3) is the most up to date!
If you're on a Mac, you need to upgrade it to Mac OS X 10.6.3 and then 10.6.8, which requires that it has an Intel CPU and at least 1GB of RAM.
(100999) -
Can I update iPhoto from version 8.1.2 to 9 or higher versionfor free?
Can I update iPhoto from version 8.1.2 to 9 or higher versionfor free?
Is your profile signature "Mac OS X (10.6.8)" still current? With that MacOS X version you can upgrade to iPhoto 9.2.x. Only, the iPhoto version 9.5.1 currently sold at the AppStore requires MacOS X 10.9.x. If you you are not running Mavericks, you could try to buy a boxed retail version of iLife '11. That will have a compatible early iPhoto 9.x version.
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I've successfully backed up my old iTunes (from version 7.02) to a DVD. I'm hoping to restore it to my new Macbook, but when inserting disc to iTunes 10.7. it tells me that I've inserted a blank disc so it does not suggest to restore the content. What to do? The back up has definitely been a success as when inserting disc back to the old Mac and iTunes7, it does recognize the disc and suggests to add contents to the library.
I've successfully backed up my old iTunes (from version 7.02) to a DVD. I'm hoping to restore it to my new Macbook, but when inserting disc to iTunes 10.7. it tells me that I've inserted a blank disc so it does not suggest to restore the content. What to do? The back up has definitely been a success as when inserting disc back to the old Mac and iTunes7, it does recognize the disc and suggests to add contents to the library.
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Can you update itunes from what is on your ipod touch if they wont sync up?
I have been trying for months to get my ipod and my itunes on the same page. I have things on my pod that my itunes account say cant be found and things on my itunes Ive downloaded that wont transfer to my pod. The answers I have gotten are to update itunes using an old back up which will mean Ill lose a good bit of what I have on itunes. Is there not a way to update itunes from the ipod iteself? Or am I being stupid here?
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
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How can I update itunes from just my iphone
I recently purchased a new windows pc. During the update process some tracks were unreadable and I lost all play lists. How can I update itunes from just my iphone to update itunes?
iDevices are not backup devices.
Copy the ENTIRE iTunes folder from the old computer or backup of the old computer to the new computer. -
I'm trying to update iTunes from 10.2.2 (12) But it wont update to latest version!?
Hi everyone,
I have iTunes 10.2.2 (12) and now i want to update it to version 10.4. I tried the applicationupdate on the system menu, i tried the "look for updates" within iTunes, and i tried to download iTunes, and install it. But NOTHING works, it wont update to version 10.4.1, or to any other version either. And yes, I have tried to restart computer and doesnt work?! My OSX version is btw OSX Lion 10.7.1. But it didnt work on Snowleopard last week either. Please, what should I do to make it update?!Glad you got things working again, and many thanks for reporting back with your resolution.
A quick note for other folks getting the following complication:
After that, tried to install the new version and got a bunch of errors: "Could not open key:UNKNOWN\Components\ ~~~~a lot of numbers and letters~~~~~\ ~~~~~~a lot of numbers and letters~~~~.Verify that you have sufficient acess to that key, or contact your support personnel." that I also found referenced in these forums. I had to go into HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components and manually add the Administrators group with full access to the keys it complained about. After doing this, I got more of the same errors but for different keys - I assume each component that installs would error out after the first one and it would move on to the next component.
I had to do this and restart the installer about 10 times before the installer completed
The set of instructions from the following post are worth a try with that. (It's a quicker process, and for some unexplained reason tends often to work better than adjust each set of permissions manually.)
Re: Cannot install on Windows 7 64-bit -
Any ideas as to how I can update an older version of iTunes to at least version 10.7 given the problems I'm having with "bonjour" and the "software update"?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?
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