'Updating message list' from hotmail FROZEN - Please help!
My mom just purchased a new mac - I've purchased Outlook for her so she can easily download her hotmail messages. I've been cruising along, downloading the 17,511 messages she has on the server (I know!!) and it stopped halfway through. In the bottom righthand
corner of the Outlook mailbox it says' Updating message list' and then has a bar which usually is filling up as it pulls messages off the server - but now nothing is happening and it seems stuck on 0/7892 (that's the text on the right of the bar). Help! Why
is it stuck? I've done the whole process twice and it seems to get stuck here. I even checked online to see if I could delete some troubled file, but can't seem to go back that far on the server (even though it lists all 17K messages (as a number next to the
Inbox tab - showing it has record of them, but where are they??) Thank you so much for any help you can give me!!!
Hi Michi,
First, check your internet connection because the low server connectivity can make such a frozen disturbance in Outlook. Apart from it there can lots of reasons behind this disturbance:
Antivirus Programs: In most of the cases, these antivirus scanning programs pretend emails as malwares and does not allow Outlook to receive it.
Large Attachments: If someone sending large attachments as email then its also make Outlook froze up. So to overcome from this, stop downloading large emails.
Corruption in Outlook Data File: Corrupt Outlook data file is one of popular reason behind the disturbance like this. Use scanpst.exe to fix the corruption issue of Outlook database and
then again try to download emails. Hopefully it will work!!!
Problems in Outlook are not just limited to the above given reasons, there is list of errors and causes in Outlook data file and their resolution.
For more:
http://support.microsoft.com/kb/2652320/en-us
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent
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