Updating my old plan and payment not working.

hi , i got some problen with skype . actully what happen ,i update my old plan ,they take money from
my account but still say spending . can you stop that or take it money and connective my yearly plan
. i tried to contact with you couple week ,but haven;t solve my problem .,i want to ask how long ,i would be wait for that. my skype id [[Removed for privacy]]
i would be appreciate when i solve my problen
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Updating my old plan and payment not working.

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