Updating Office 2011 on Mavericks
I'm opening Microsoft Word (read; Office 2011 for Mac) for the first time after installing my new Macbook Pro Retina 13". However, if I check for an update there will be one. After I update it, there is another update.
Why don't I get the latest update right away? Is there any way I can enter my current version number and get updates for the next x-updates?
I've updated 6 times already, and it's going to bug me because I have to do the same on another MacBook.
Microsoft has major and minor updates. Major updates include all previous updates, minor updates only have what is new since the most recent update. Their
downloads website has all of the updates, both major and minor, that have been released for Office. The most recent Office update is the top of the list. As of this writing (Feb 2014), the
most current version is 14.3.9. Its
knowledge base article says that it only requires that you have version 14.1.0 installed, which would require you to do two updates (but not more than that). Sometimes, I've seen it not get the update order right if you haven't rebooted your machine between
updates, although I've usually not found that to be a requirement. I've also seen people run into problems on updating if their license key is a pirated one, but I'm sure you're not doing that. :) So, for your other MacBook, you should only need to do two
updates if you're installing 14.0.0: 14.1, and 14.3.9.
Similar Messages
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I updated Office 2011 for Mac to its 14.4.1 version and, out of the blue, it could not connect to the Exchange server anymore. At my office they use Exchange 2007 and I am the only Mac in the building. I've deleted the account and added it again countless
times, and it reports username, password or security configuration issues.
I checked the HD (everything OK) and repaired the main identity (everything OK).
Still, I cannot get the color button to go from orange to green.
Hope someone can help.That's weird. I'll try to reproduce it in our labs.
What's the Exchange 2007 version? You can get it in EMS (Exchange Management Shell) with:
GCM exsetup |%{$_.Fileversioninfo}
I guess you are running Mavericks v10.9.3, and you are trying to connect locally?
Step by Step Screencasts and Video Tutorial -
I cannot update Office 2011 14.4.5
I cannot update Office 2011 14.4.5 I get a message Update cannot be installed on this disk The contents of this disk cannot be changed
I cannot update Office 2011 14.4.5 I get a message Update cannot be installed on this disk The contents of this disk cannot be changed
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Can't update Office 2011 to 14.2.3 or any version !
I currently have Office 2011 14.2.0, and cannot update to any other version. I had a trial version before but deleted it, and then bought the latest one (digital copy) and installed it. I tried updating it by downloading the updates manually, but they cannot be installed with a yellow warning on the harddisk icon and message stating :
A version of the software required to install this update was not found on this volume.
The installer failed, but Word, Powerpoint and Excel run normally. However I cannot update it to the latest version, especially to the retina one, and I'm currently stuck with a painful non-retina office.
I tried a clean uninstall and reinstall, but that did not work either. I used different app cleaners, using boot mode, deleting files manually, following Microsoft support articles about the subject, NONE of the methods worked. I also tried changing the Automator file name, didnt work.
I also tried creating a new account called "Test" and ran the installer in boot mode, same errors, same fails.
I have been trying to fix this problem for a week now, please don't reply and direct me to a KB support article telling me how to "completely remove office from your mac", because I have already tried this.
My problem is much deeper than simply removing office and remembering to restart the laptop after installation, something is corrupted and I do not know what it is.
When installing, the following dialog box appears :
Can't get alias "Microsoft Office 2011:Office Installer.mpkg:Contents:Packages:Office2011_all_quit.pkg:Contents:resources:qui t_apps.app:" of application "System Events"
The error log for installation is :
Nov 27 22:05:28 installd[1445]: PackageKit: prevent user idle system sleep
Nov 27 22:05:28 installd[1445]: PackageKit: suspending backupd
Nov 27 22:05:28 installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg. 14.2.0.a960ry
Nov 27 22:05:28 install_monitor[1470]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 27 22:05:29 installd[1445]: ./preinstall: Not running /tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.quit.pkg.14.2.0.a 960ry/QuitApps.app/Contents/MacOS/QuitApps for system version 10.8 GUI install.
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J
Nov 27 22:05:29 installd[1445]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (3 items) to /
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.all.licensing .pkg.14.2.0.DEZE9J
Nov 27 22:05:29 installd[1445]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.p kg.14.2.0.eTaS7G
Nov 27 22:05:29 installd[1445]: ./postinstall: 2012-11-27 22:05:29.170 installd[1492:203] *** NSTask: Task create for path '/tmp/PKInstallSandbox.XABWXX/Scripts/com.microsoft.office.en.required.pkg.14.2 .0.eTaS7G/postinstall' failed: 22, "Invalid argument". Terminating temporary process.
Nov 27 22:05:29 install_monitor[1470]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
Nov 27 22:05:29 installd[1445]: PackageKit: releasing backupd
Nov 27 22:05:29 installd[1445]: PackageKit: allow user idle system sleep
Nov 27 22:05:29 installd[1445]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7fb14ca08470 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from the package \U201cOffice Installer\U201d.";
NSURL = "file://localhost/Volumes/Microsoft%20Office%202011/Office%20Installer.pkg#Offi ce2011_en_required_14.2.0.pkg";
PKInstallPackageIdentifier = "com.microsoft.office.en.required.pkg.14.2.0";
Nov 27 22:05:29 Installer[1438]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Office Installer”." UserInfo=0x7ff9d69daf50 {NSFilePath=./postinstall, NSURL=/Volumes/Microsoft Office 2011/Office Installer.pkg, PKInstallPackageIdentifier=com.microsoft.office.en.required.pkg.14.2.0, NSLocalizedDescription=An error occurred while running scripts from the package “Office Installer”.}
Nov 27 22:05:29 Installer[1438]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Nov 27 22:05:30 Installer[1438]: IFDInstallController D688B1D0 state = 7
Nov 27 22:05:30 Installer[1438]: Displaying 'Install Failed' UI.
Nov 27 22:05:30 Installer[1438]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Can someone PLEASE help me with this ??! No one seems to have a similar problem, following KB articles to clean office from people's mac seems to fix their problem, but it isn't for me.We help people with mostly Apple software and what we can with Apple hardware.
Why not post in the Office for Mac forums where they handle such things.
DALE -
Microsoft office 2011 under Mavericks: can not open password protected files
I think that it all started with the installation of Mavericks.
I have a few Microsoft office 2011 files (excel and word) that are passord protected. Now, it's telling me that the file can not be opened due to an encrytion sheme that is not available in this country (I'm in Canada).
I've re-installed Microsoft Office, but that did not solve the problem.
ThanksSame problem for me, I had two password-protected Word files and both won't open now. It started after i tried to add support for an additional language (spanish), but removing it afterwards did not fix the problem.
OS 10.9, Office mac 2008 AND 2011 wont open the files BUT Preview can open it! (BTW this saved me) -
I have both Office 2011 and Lion, they work fine together. However, there is one minor issue and that is Microsoft AutoUpdate. Getting the latest update "Office 2011 14.1.2 Update" seems impossible.
The installer says "Office 2011 14.1.2 Update cannot be installed on this disk. On this volume, no version of the software is found that is needed to install this update."
Does anyone know how I can fix this?
And could it be that is has to do with the fact that Lion hides the "Library" map? My maps "Microsoft User Date" and "RCD Connections" have also been manually hidden.Do you have the 14.1.0 service pack installed? I don't know about autoupdate, but the manually downloaded updates are NOT cumulative and the 14.1.0 update needs to be installed before installing the 14.1.2 update. (BTW, I have my Library folder still hidden so I do not believe the hidden attribute is the issue. The folder is still accessable without modification if you type from a terminal screen or make an alias to the Library folder, for example.)
And since this is not a Mac or Apple software related problem, in the future, it would be best to ask in the Microsoft Office for Mac forums.
http://answers.microsoft.com/en-us/mac -
I'm trying to updated office 2011 but didn't work cause the warning said "hard disk have no volume for that" what can I do
I did it but still have the same problem and the computer is very low too
The message said "a version of the software requiered to install this uptade was no found on this volume" hard disk 180,73 GB available!!!! -
I use Office Outlook for mac 2011 to organise my email & calendar. Since updating to OS X Mavericks I have not been able to sync the calendar to my iPhone. What do I need to do to get the calendars syncing again?
Jason The Hague wrote:
Thanks! But seriously why have Apple disabled the info sync on iTunes? By 'Upgrading' to Mavericks I've inadvertantly disabled my Apple mobile devices from fulfilling their function. Come on Apple work with us here!!
Apple told developers they were removing that service over two years ago. The developers that depended upon it should have done something about it.
Why did they remove it? My guess is because it was pretty crappy, was difficult to maintain, and wasn't a good solution for multiple devices that could get the info without tethering to a "base" Mac. -
I am using Maverick, My System got crashed and my work which i was doing on Microsft Word Completely lost, I checked and tried to recover it as suggested by many by doing the following procedure
/Users/ username/Library/Application Support/ Microsoft/Office/Office 2011 AutoRecovery.
but in my system and my partner system after microsoft folder there 4 different folders non of them show office/office 2011 AutoRecovery.
Its no any where in the system, I rechecked is my auto recovery option is active & its active, Every 10 minutes Auto Save the open files.
If anyone had the same issue, Please Advise as i have lost some very important data which is not easy to write down againHOW TO RECOVER A DOCUMENT SAVED TO OFFICE 2011 AUTORECOVERY:
Click Finder > Go > Hold down the Option key and choose Library > Application Support > Microsoft > Office > Office 2011 AutoRecovery. -
MS Office 2011 crashing on save after Mavericks upgrade
I am using a MacBook Pro (2011), previously with Mountain Lion. A week ago, I agreed to the prompt to update my OS to Mavericks. What a huge mistake... it has been an absolute disaster.
There has been a host of problems which I managed to work through with the help of this community and most of them have been resolved.
However, the is one massive issue remaining: Any MS office program (MS Office 2011) completely crashes every time I:
- attempt to Save a file after making any substantial chage. By substantial, I mean for example insert a picture in Word (if you can make it that far) or insert a new slide in powerpoint.
- press save as, or pretty much any time you have to use a file browser dialog for anything at all.
This occurs on PowerPoint, Word, Excel.
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
It seems there are many people out there with related / similar problems. Based on these threads, I have already attempted:
- use Disk Utility > Repair Disk Permissions
- update to MS Office 14.2.0 (previously I was using 14.1.0)
- disable Microsof Error Reporting tool
- Use Keychain First Aid
Any help would be greatly appeciated.
Crash Log
===============================================================================
Process: Microsoft Word [732]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.2.0 (14.2.0)
Build Info: Unknown-120402~0
Code Type: X86 (Native)
Parent Process: launchd [506]
Responsible: Microsoft Word [732]
User ID: 501
Date/Time: 2014-06-12 15:45:06.544 +0800
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 93060472-8687-A564-7FA1-5E74658707D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000082000000
VM Regions Near 0x82000000:
MALLOC_SMALL 000000007f800000-0000000082000000 [ 40.0M] rw-/rwx SM=PRV
-->
__TEXT 000000008fe9b000-000000008fece000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x90546390 _platform_memmove$VARIANT$sse42 + 128
1 com.apple.CoreFoundation 0x95f45582 CFDataReplaceBytes + 674
2 com.apple.CoreFoundation 0x95f0a97c __CFDataInit + 924
3 com.apple.CoreFoundation 0x95f452d9 CFDataCreate + 41
4 com.apple.LaunchServices 0x956f6537 GetIconRefFromIconFamilyPtr + 47
5 org.tigris.scfinderplugin 0x0732a3b0 IconRefFromIconFileNoCache + 279
6 org.tigris.scfinderplugin 0x0732a716 SCIconOverlayIconRefFromIconFile + 64
7 org.tigris.scfinderplugin 0x07328900 SCIconOverlayProviderMessage + 650
8 org.tigris.scfinderplugin 0x0732a5a7 SCFinderIconOverlayGetIconRefFromFileInfo + 197
9 com.apple.HIToolbox 0x9af4d29b WindowData::GetOrCreateProxyIcon(OpaqueIconRef**) + 207
10 com.apple.HIToolbox 0x9af4d325 GetWindowProxyIcon + 36
11 com.apple.HIToolbox 0x9ad79bc0 HIWindowTitleView::HasProxy() + 54
12 com.apple.HIToolbox 0x9ad7a0c4 HIWindowTitleView::GetOptimalSizeSelf(CGSize*, float*) + 42
13 com.apple.HIToolbox 0x9acaa33a HIView::GetOptimalSizeWithLimitsSelf(CGSize*, float*, CGSize*) + 34
14 com.apple.HIToolbox 0x9acaa2c2 HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 468
15 com.apple.HIToolbox 0x9acaa0c9 HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 55
16 com.apple.HIToolbox 0x9ad711a5 HIWindowFrameView::LayoutChildrenSelf() + 1671
17 com.apple.HIToolbox 0x9ac5efa7 HIView::LayoutChildren() + 173
18 com.apple.HIToolbox 0x9ad754ea HIWindowFrameView::UpdateTitle(bool) + 342
19 com.apple.HIToolbox 0x9ad737fb HIWindowFrameView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 479
20 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
21 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
22 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
23 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
24 com.apple.HIToolbox 0x9ac64bc5 SendSimpleWindowEvent + 96
25 com.apple.HIToolbox 0x9af4d04e RedrawWindowAfterModifyingProxy(WindowData*) + 42
26 com.apple.HIToolbox 0x9af4d5cc SetWindowProxyAliasWithFSRef(WindowData*, AliasRecord**, FSRef const*) + 102
27 com.apple.HIToolbox 0x9af4d54a HIWindowSetProxyFSRef + 84
28 com.microsoft.mcp 0x02382c2a McpSetWindowProxyFile + 50
29 com.microsoft.Word 0x00123641 0xa3000 + 525889
30 com.microsoft.Word 0x012fd2ae wdGetApplicationObject + 9275934
31 com.microsoft.Word 0x012fe4eb wdGetApplicationObject + 9280603
32 com.microsoft.Word 0x0130010e wdGetApplicationObject + 9287806
33 com.microsoft.Word 0x007d59aa wdCommandDispatch + 1817738
34 com.microsoft.Word 0x00315711 0xa3000 + 2565905
35 com.microsoft.Word 0x00335e0d 0xa3000 + 2698765
36 com.microsoft.Word 0x0039aa71 0xa3000 + 3111537
37 com.microsoft.Word 0x0039a74a 0xa3000 + 3110730
38 com.microsoft.office_library 0x02a70de1 MsoOSTypeDefaultMailClient + 136
39 com.microsoft.mcp 0x022fbe98 MsoFClonePxCore + 577
40 com.microsoft.mcp 0x02337bb0 McpDispTBCBDataFromIMcpControl + 747
41 com.microsoft.mcp 0x023f4b2f MsoWzMathAlphaToWz + 43242
42 com.microsoft.mcp 0x023ec52e MsoWzMathAlphaToWz + 8937
43 com.microsoft.mcp 0x023f8772 MsoWzMathAlphaToWz + 58669
44 com.microsoft.mcp 0x023eca14 MsoWzMathAlphaToWz + 10191
45 com.microsoft.mcp 0x022982ae MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 2470
46 com.microsoft.mcp 0x02297857 MEventHandler::DoEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 227
47 com.microsoft.mcp 0x02297729 MHIView::InitializeEventHandler() + 459
48 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
49 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
50 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
51 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
52 com.apple.HIToolbox 0x9ad27c40 SendControlDefTrack(HIView*, CGPoint const&, unsigned long*, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, short*) + 316
53 com.apple.HIToolbox 0x9ad1e152 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 132
54 com.apple.HIToolbox 0x9ad1e3d6 HIView::ClickSelf(OpaqueEventRef*) + 388
55 com.apple.HIToolbox 0x9ac59992 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 4314
56 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
57 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
58 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
59 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
60 com.apple.HIToolbox 0x9acc4285 HIView::Click(OpaqueEventRef*) + 317
61 com.apple.HIToolbox 0x9acc413d HIViewClick + 50
62 com.apple.HIToolbox 0x9ae08e2b HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151
63 com.apple.HIToolbox 0x9ae093ae HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 508
64 com.apple.HIToolbox 0x9ae088f6 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
65 com.apple.HIToolbox 0x9acc2758 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
66 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
67 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
68 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
69 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
70 com.microsoft.mcp 0x022e2307 McpRunFontMenuIdleTasks + 4866
71 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
72 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
73 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
74 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
75 com.apple.HIToolbox 0x9ac839a8 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3116
76 com.apple.HIToolbox 0x9ac50795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
77 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
78 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
79 com.microsoft.mcp 0x022d6dfd McpRunApplicationEventLoop + 11815
80 com.microsoft.mcp 0x022d446a McpRunApplicationEventLoop + 1172
81 com.microsoft.Word 0x000a6721 0xa3000 + 14113
82 com.microsoft.wlmkernel 0x04d6dcb5 _WlmMain + 97
83 com.microsoft.Word 0x000a5ac5 0xa3000 + 10949
84 com.microsoft.Word 0x000a5a76 0xa3000 + 10870
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98f0d992 kevent64 + 10
1 libdispatch.dylib 0x90ba6899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x90ba6532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x93598091 0x9332b000 + 2543761
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x97b1b64c AIOFileThread(void*) + 1014
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x189d4000 ecx: 0x00000000 edx: 0xe62e8c00
edi: 0x374a4000 esi: 0x9bd17400 ebp: 0xbff50068 esp: 0xbff50060
ss: 0x00000023 efl: 0x00010286 eip: 0x90546390 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x82000000
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0xa3000 - 0x1e1bffb +com.microsoft.Word (14.2.0 - 14.2.0) <9E8FAA2D-695B-BE41-5AA4-8C4D3A0F8A40> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2211000 - 0x222aff7 +com.microsoft.mbukernel_framework (14.2.0 - 14.2.0) <C3D243D0-6C03-23CF-C6B7-C771088E5BCC> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
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0x95dcb000 - 0x95ee2ffb com.apple.WebKit (9537 - 9537.75.14) <181139A1-D96A-3885-A8B1-80E94C2C1373> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95ee3000 - 0x95ee3fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x95ee4000 - 0x960e6fff com.apple.CoreFoundation (6.9 - 855.16) <6283B27F-3C46-365F-932C-1A7102D8A3CF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x960e7000 - 0x9623dff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9623e000 - 0x96603ff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9660f000 - 0x96610fff com.apple.marco (10.0 - 1000) <F7AD1FF7-5B1E-3D3C-AF00-FA3A43118CE5> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x96611000 - 0x9661dffc libkxld.dylib (2422.100.13) <5C97CA53-F237-3ECC-9725-E71DDFEC661E> /usr/lib/system/libkxld.dylib
0x9661e000 - 0x96704ff7 com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96705000 - 0x96707fff com.apple.SecCodeWrapper (3.0 - 1) <066E1E30-2EEA-3166-8F86-D1054B50875B> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x96708000 - 0x97326ff3 com.apple.AppKit (6.9 - 1265.20) <777988C0-5AC9-3015-93E6-7493F9530464> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97327000 - 0x97454ff3 com.apple.avfoundation (2.0 - 651.12.1) <D52E847F-FCDE-35D0-A0FB-25F6F05D8600> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x97455000 - 0x9747ffff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x97480000 - 0x9748efff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x9748f000 - 0x9748ffff libodfde.dylib (20) <98FC02AE-C596-3ED5-80D1-C502FF6115ED> /usr/lib/libodfde.dylib
0x97490000 - 0x974bbff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x974bc000 - 0x974c2ff7 com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x97512000 - 0x97554fff libGLU.dylib (9.6.1) <0655104D-2F22-36CE-955B-52A533CA70D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97555000 - 0x97555fff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x97556000 - 0x975b2ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x975b3000 - 0x975ffff7 libcups.2.dylib (372.4) <A11AA954-07E7-3929-84AB-309B0C0DDB5D> /usr/lib/libcups.2.dylib
0x97600000 - 0x97691fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x97692000 - 0x9769affe libGFXShared.dylib (9.6.1) <632989B3-36C2-302E-8A85-A02125A9C5D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9769b000 - 0x9769bffe com.apple.AOSMigrate (1.0 - 1) <E612B5AD-06AE-3BCB-BA14-F7B64714640A> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x9769c000 - 0x976c1ff7 com.apple.quartzfilters (1.8.0 - 1.7.0) <FCF52905-85B1-375C-B0AA-B8251B614D2D> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x976c2000 - 0x976c2ffd libOpenScriptingUtil.dylib (157) <4D06E8ED-D312-34EA-A448-DFF45ADC3CE5> /usr/lib/libOpenScriptingUtil.dylib
0x976c3000 - 0x976d2fff libGL.dylib (9.6.1) <885E9C1F-11C7-347D-BE10-522A40A46596> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x976d3000 - 0x979bdfd2 com.apple.vImage (7.0 - 7.0) <256972F0-3DBC-3CE1-9EE8-B48243868729> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x979be000 - 0x97a14ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97a15000 - 0x97a2cff4 com.apple.CoreMediaAuthoring (2.2 - 947) <958EE809-D21F-3C88-8D87-B3A5E4C3FCA6> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x97a2d000 - 0x97a6bff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x97a6c000 - 0x97a6dfff libDiagnosticMessagesClient.dylib (100) <B936B1D4-90BB-395D-8EA9-E1237608E7D0> /usr/lib/libDiagnosticMessagesClient.dylib
0x97a6e000 - 0x97ac1fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x97ac2000 - 0x97dc3ffb com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <02C72D54-E3D3-32B0-A081-E85A7038489D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x97dc4000 - 0x97dcaffc libCGXCoreImage.A.dylib (599.23.13) <5BBF3B8B-AAFF-3988-A02C-30F55D7EAD80> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
0x97dcb000 - 0x97dd2fff libMatch.1.dylib (19) <3B3680FC-2AC9-37CC-B262-5ACE2CF8939A> /usr/lib/libMatch.1.dylib
0x97dd3000 - 0x981cbff3 com.apple.CoreGraphics (1.600.0 - 599.23.13) <3077671B-1AEF-33EF-AF9C-D3A9208646E0> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x981cc000 - 0x98212ff7 libFontRegistry.dylib (127) <A0930DB2-A6C6-3C6E-B4A2-119E0D76FD7D> /System/Library/Frameworks/ApplicationServices.framework/VersionsHi CSound... Thanks for the response.
After further reading, I found a solution as follows:
- Close the offending MS Office program (e.g. Word)
- Remove the the related user preference plist file from ~/Library/Preferences/
For example, for Word, rm ~/Library/Preferences/com.microsoft.Word.plist
You need to do this for EACH MS office program (Word, Powerpoint, Excel etc)
So far this fix seems to work for each of the (what were) 100% repeatable crashes that I described in the original posting.
For others (and I know there are a lot of people with similar problems), if you are comfortable with what I described above, then this might be a faster remedy. If you are not comforatable with that, then I am very sure that "completely removing office" as suggested by CSound1 will also achieve the same result, since in theory completely removing Office should aslo remove the office plist files.
Hope this helps someone avoid the frustrations I have had in the last week...
It would be great if Apple could flag / warn people about these major issues (in the Mavericks updater) before they nonchalantly agree to doing it as I did. -
Any help available? MS Office 2011 won't open after my Mavericks install. I've reinstalled Office, but none of the programs will open. Ideas? Thanks!
All updated to the current version?
-
MS office 2011 won't open in mavericks
Hi,
Used time machine to get my MS office 2011 back on my new mac book pro. However it pops an error window stating that this application wont work under mavericks.. I recall there was a pacth update exclusively to solve this issue from either apple or MS, but cant find that pacth now.
I tried updating to the latest version of MS office but then it ask me for a product key which i cant use anymore.
I know this is a common issue but cant find the correct solution that will work for me.
Thanks for your help in advance.Try looking/posting here.
Microsoft Support
Microsoft Support – Office for Mac
Microsoft Support – Office for Mac (2) -
Office 2011 not opening on Mavericks.
Hey
First time posting. Updated to Mavericks and Office (word, excel and PP) wont open at all. I have deinstalled and reinstalled, deinstalled and cleared every bit of micorsoft and then reinstalled.. still wont work. I checked for the latest software- hasnt changed any thing.
This is the error message I get when opening. Ive searched the support communities.. the deinstalling and reinstalling seemed to work for others.. but not for me. Any help would be greatly appreciated.
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
Referenced from: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
Reason: no suitable image found. Did find:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
EtreCheck version: 1.9.11 (43) - report generated 14 June 2014 4:07:44 pm AEST
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 2:15:25
Disk Information:
APPLE HDD HTS541075A9E682 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (124.96 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Logitech USB Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Anywhere
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.ea.origin.ESHelper.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
[loaded] com.hp.messagecenter.launcher.plist Support
User Launch Agents:
[loaded] com.google.keystone.agent.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
iTunesHelper
Steam
uTorrent
Mach Desktop
Internet Plug-ins:
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.125 - SDK 10.6 Support
Flash Player: Version: 14.0.0.125 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
Safari Extensions:
SafariRestore: Version: 6.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
WhiteCap for iTunes: Version: 6.2 - SDK 10.6 Support
3rd Party Preference Panes:
Flash Player Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
11% WindowServer
4% ReportCrash
2% Microsoft Word
2% Dock
2% steam
Top Processes by Memory:
221 MB mds_stores
172 MB Safari
164 MB com.apple.IconServicesAgent
156 MB softwareupdated
126 MB com.apple.WebKit.WebContent
Virtual Memory Information:
3.19 GB Free RAM
3.64 GB Active RAM
179 MB Inactive RAM
1014 MB Wired RAM
846 MB Page-ins
0 B Page-outsDyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
Referenced from: /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
Reason: no suitable image found. Did find:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC: unknown file type, first eight bytes: 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
You have a bad install. Even Etrecheck is not showing Office files as installed. Normally in Etrecheck report you would see the following:
Old applications:
Microsoft Alerts Daemon: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Lync: Version: 14.0.8 - SDK 10.5
/Applications/Microsoft Lync.app
Microsoft Office Reminders: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Office Setup Assistant: Version: 14.3.8 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app
Microsoft Outlook: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
SyncServicesAgent: Version: 14.4.2 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
What installer are you using to install? Did you purchase Office 2011 or do you have the Office365 installer?
There is no Remove Office for 2011. You can see the files that are installed to do a manual remove here. I suspect you will find most do not exist on your drive. Do you even see the Microsoft Office 2011 folder in Applications?
Office for Mac 2011: Remove Office
I may receive some form of compensation, financial or otherwise, from my recommendation or link. -
Office 2011 doesn't working properly on OS X Mavericks
Well, I have a MacBook Pro 15 inch retina display with 2.3 GHz quad core and 8GB of RAM + 256GB Flash memory. Since i am a school boy and need an office application, I bought a genuine Microsoft office 2011 for Mac version 14.0.0.0 software. After I upgraded my OS X from Mountain Lion to Mavericks, my powerpoint's slideshow feature always crashed whenever I started the slide show. I've already reinstall my office software and it still doesn't work out my problem. Could anyone of you help me?
The version of Office for Mac (Office 2011) is the same in O365 as what you have. You simply need to update.
Install these updaters:
Microsoft Office for Mac 2011 Service Pack 1 (14.1.0)
Microsoft Office for Mac 2011 14.4.3 Update (requires 14.1.0 or newer)
(Restart after the 14.1.0 and again after running 14.4.3 updater.)
Microsoft Autoupdater (MAU) 2.3.6 Download
Microsoft Error Reporting for Mac 2.2.9 Download
(Note for the MAU and MERP updaters you do NOT have to restart after updating_
Install Basics
Not only should Safari be quit but all browsers and hidden Microsoft processes like the Microsoft Database daemon and SyncServicesAgent.
Log Out/In
Log out under the Apple in the Menu bar
Log in and hold down the Shift key (this disables all startup items including the hidden ones)
Why Restart?
The Restart after updater will force a file that stores the version info to update. This should happen automatically but sometimes it doesn't. The next updater will fail and you will have to re-install Office. The restart is a quick step that will save time in the long term. -
How can I upgrade Office 2011 14.1.0 in Mavericks?
Hello!
I just installed Mavericks on my Mac Book. Using Office 2011, version 14.1.0. i tried to ugrade but upgrading to any newer version is not possible. It shows the following message: "A version of the software required to install this update was not found on this volume" Any idea how to solve this problem?
Thanks and regards from Spaingaudilandia wrote:
Hello!
I just installed Mavericks on my Mac Book. Using Office 2011, version 14.1.0. i tried to ugrade but upgrading to any newer version is not possible. It shows the following message: "A version of the software required to install this update was not found on this volume" Any idea how to solve this problem?
Thanks and regards from Spain
Are your Office Apps in your Application folder or have you moved them?
Pete
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