Updating or installing new iTunes causes computer to shut down

I have tried several times to update my iTunes and get through to where it says it is validating install. It stops at about 70% and freezes there for 10 mins. or so and then my computer shuts down. I tried removing iTunes and QuickTime and downloading again but the same thing happened. All MS updates are installed.

It stops at about 70% and freezes there for 10 mins. or so and then my computer shuts down.
Are you getting any sort of blue screen when the PC shuts down? If so what text and alphanumeric codes is it showing? (eg 0x0000007E?)
If it is showing a specific file name too (for example, ati3duag.dll) let us know what that is called too. Precise spelling please.

Similar Messages

ITunes causes computer to shut down

Every time I open iTunes my computer shuts down within 60 seconds. Sometimes I can turn it right back on and there isn't much of a problem but often it won't turn back on for atleast 30 minutes. I'm pretty frustrated and I need someone's help.
Crista

It stops at about 70% and freezes there for 10 mins. or so and then my computer shuts down.
Are you getting any sort of blue screen when the PC shuts down? If so what text and alphanumeric codes is it showing? (eg 0x0000007E?)
If it is showing a specific file name too (for example, ati3duag.dll) let us know what that is called too. Precise spelling please.

Error message causing computer to shut down

Error message that causes computer to shut down?

And the error message is?
Which os are you using?

Itunes in windows 7 causing computer to shut down after sync

I work at an academic library that has iPads for check out. Since switching to Windows 7, after the last iPad syncs the computer we use will sporadically shut down. It's completely unpredictable and doesn't always occur. It occurs often enough to be a problem, however. I have manually updated the card drivers and turned off automatic shut down in the windows preferences, but the problem persists. It doesn't seem to be a motherboard overheating issue as nothing else is running at the time at the computer is not exhibiting any other indications of overheating. iTunes is fully updated. The machine we're using should have no trouble handling the requirements of the sync without it being taxed. Any ideas on how to fix this?

I've tried a bunch of different things. Thought I had it solved. Thought perhaps there were too many peripherals drawing power from USB connections, and then tried eliminating idle time scans by Norton. But I tried ripping something today and after the ninth song, it shut off. Have ordered a new AC Adapter/brick. We'll see what happens with that. I will add that I've also found it shuts off occasion when just idling not using iTunes, and I just installed a strategy game to see how that ran and what do you know it shut off in the middle of it. Some kind of power/hardware issue it would seem.
Message was edited by: pjr14
Message was edited by: pjr14

Cannot update/uninstall/install new iTunes on Windows Vista

I just purchased a new 4th gen. ipod touch and need to update my itunes to 10.1 or better. After trying to update my itunes, I received the following message:
"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi'"
Clicking OK just starts the process over again, and ends with the same error message. I cannot find this .msi file anywhere on my computer. Trying to remove iTunes prompts the same message, and downloading iTunes 10 online also prompts the message.
Does anyone have any insight? This is very frustrating as I would love nothing more than to start putting my ipod to good use, but cannot seem to make any ground.

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi'"
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Installing new iTunes now computer will not get past apple start up

Help

Ok sorry I Was installing updates thought it was a new iTunes it took a very long time so I thought it froze up then I pushed the power botton and it went to the apple screen and I thought it was still working left it over night and when I got back to it. It was on the same screen (apple with the circle moving ). Tried to restart again and same thing. Does that help?

Manual update after Installing New iTunes

After downloading the new iTunes, everytime I plug my iPod in, it tries to automatically sync my iPod with my library. But if it does this, I will lose thousands of songs because I had it on manual before. It won't let me change any options for the iPod until it's done downloading. Can anyone help me out with this? And please let me know, that is what iTunes is trying to do right?

Hold shift and ctrl keys, WHILE HOLDING connect the ipod and do not let go til the ipod is listed in itunes. THis stops and auto update.
Now on the new "iPod summery" page make sure "Manually manage songs and videos" is checked, If not check it and hit "Apply" button in the lower righthand corner

Can't import cds onto itunes without computer crashing/shutting down

hi, everytime i try burn cd's onto itunes my computer either freezes or appears to shut itself down but seems to be still running, i had a similar problem when playing computer games, after a while the whole system would appear to shut down but would be still running (the screens black and nothing can be done until i literally turn it off at the plug then reboot). I think its the converting into "AAC" files it has problems with but im not sure. But if anyone can help me with this problem itd be great, cheers. (p.s. here are my computer specs.)
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Packard Bell NEC 00000000000000000000000
iTunes 7.0.2.16
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.1
UpperFilters: GEARAspiWDM (2.0.6.1),
Video Driver: RADEON 9200 SERIES \RADEON 9200 SERIES
IDE\DiskMaxtor4R080L0_________________________RAMC1TU0, Bus Type ATA, Bus Address [0,0]
IDE\CdRomTOSHIBADVD-ROM_SD-R5002________________1033___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomH+_H___DVD-ROMDVD-41SD4.10, Bus Type SCSI, Bus Address [0,0]
SCSI\CdRomH+_H___DVD-ROMDVD-41SD4.10, Bus Type SCSI, Bus Address [1,0]
SCSI\CdRomH+_H___DVD-ROMDVD-41SD4.10, Bus Type SCSI, Bus Address [2,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.
D: TOSHIBA DVD-ROM SD-R5002, Rev 1033
Audio CD in drive.
Found 10 songs on CD, playing time 44:54 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 04:28:47
Track 3, start time 08:38:57
Track 4, start time 11:49:60
Track 5, start time 18:07:27
Track 6, start time 22:38:30
Track 7, start time 25:52:00
Track 8, start time 30:24:00
Track 9, start time 36:30:07
Track 10, start time 39:52:12
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 10 12 16.
The drive CDRW speeds are: 4 8 10.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.

alright, ive tried importing songs that ive ripped from cds through media player onto itunes but again it crashes, i noticed when i ran the diagnostic it said "If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard" so do you think this may have something to do with it?

ITunes causing hang on shut down. Help!

iTunes 11 has been causing my Macbook Pro 15.4" running Lion to hang at shutdown. I would open up iTunes and it would not respond so I would have to force quit it. Then I proceed to shut my mac down (I always quit all running applications and uncheck the 'reopen windows'), where it continues to hang with that grey spinning wheel. I've left it for over 10 minutes and it still hangs, so I'd have to do a hard shut down. This doesn't happen all the time, but it's becoming quite often now. Please help!

If you forced quit iTunes before shut down then that is not what is causing you the problem. Reboot to the Lion Recovery Disk and run Repair Disk from Disk Utility.

Thunderbolt causing computer to shut down.

I have a 2012 15" macbook pro and one 27" thunderbolt display. Intermittently while I am connected to the thunderbolt display I am forced to shut down my computer and restart. Is anyone else having this issue?

Sat Mar 24 10:00:43 2012
panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff8000638e86, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000000100000, CR4: 0x00000000000606e0
RAX: 0x0000000000000000, RBX: 0xffffff80e98c39f0, RCX: 0x0000000000000001, RDX: 0xffffff801b755300
RSP: 0xffffff800010bf40, RBP: 0xffffff800010bf40, RSI: 0x0000000000000000, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff7f807cf380, R11: 0x00000000e0000000
R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0x000000000000009b, R15: 0xffffff7f82006ae5
RFL: 0x0000000000010082, RIP: 0xffffff8000638e86, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000000, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff800010bc00 : 0xffffff8000220702
0xffffff800010bc80 : 0xffffff80002c266d
0xffffff800010be20 : 0xffffff80002d7a1d
0xffffff800010be40 : 0xffffff8000638e86
0xffffff800010bf40 : 0xffffff7f808813fe
0xffffff800010bf50 : 0xffffff7f81fe0bca
0xffffff800010bf60 : 0xffffff7f81febd86
0xffffff800010bf80 : 0xffffff80002c279c
0xffffff800010bfd0 : 0xffffff80002d7bd2
0xffffff80e98c3b00 : 0xffffff7f81ff6b81
0xffffff80e98c3b20 : 0xffffff7f808870b6
0xffffff80e98c3b30 : 0xffffff7f8088372e
0xffffff80e98c3b40 : 0xffffff7f808870b6
0xffffff80e98c3b50 : 0xffffff7f8088372e
0xffffff80e98c3b60 : 0xffffff7f808870b6
0xffffff80e98c3b70 : 0xffffff7f8088372e
0xffffff80e98c3b80 : 0xffffff7f808870b6
0xffffff80e98c3b90 : 0xffffff7f8088372e
0xffffff80e98c3ba0 : 0xffffff7f808870b6
0xffffff80e98c3bb0 : 0xffffff7f8088372e
0xffffff80e98c3bc0 : 0xffffff7f80888428
0xffffff80e98c3be0 : 0xffffff7f808864bd
0xffffff80e98c3c30 : 0xffffff800063955e
0xffffff80e98c3c60 : 0xffffff8000639c56
0xffffff80e98c3ca0 : 0xffffff7f80c34c77
0xffffff80e98c3da0 : 0xffffff7f80c2eedc
0xffffff80e98c3dd0 : 0xffffff800063a191
0xffffff80e98c3e30 : 0xffffff7f80c2fabf
0xffffff80e98c3e60 : 0xffffff80006267bd
0xffffff80e98c3eb0 : 0xffffff8000626fee
0xffffff80e98c3f30 : 0xffffff8000627369
0xffffff80e98c3f70 : 0xffffff8000625f4f
0xffffff80e98c3fb0 : 0xffffff8000820057
      Kernel Extensions in backtrace:
         com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80880000->0xffffff7f8089dfff
         com.apple.driver.AppleACPIPlatform(1.4)[069BEDC3-E9FD-3542-93DC-92EE569AC0A6]@0 xffffff7f81fdf000->0xffffff7f82036fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[8B3C2276-CD6A-355B-A5F7-A09E4499594B]@0xfffff f7f807cd000
            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80880000
         com.apple.iokit.AppleBCM5701Ethernet(3.0.8b2)[B1CE5658-0630-3161-B610-74A245220 D6E]@0xffffff7f80c2e000->0xffffff7f80c63fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[8B3C2276-CD6A-355B-A5F7-A09E4499594B]@0xfffff f7f807cd000
            dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80880000
            dependency: com.apple.iokit.IOEthernetAVBController(1.0.0d5)[D3797B37-D4C8-37E1-B816-8C2DFC 05CFE0]@0xffffff7f80c29000
            dependency: com.apple.iokit.IONetworkingFamily(2.0)[025587B0-DC55-3E39-A129-51843993A0AB]@0 xffffff7f8096e000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11D50d
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 245503134443
last loaded kext at 77374133711: com.apple.driver.AppleUSBDisplays    317 (addr 0xffffff7f819fc000, size 20480)
last unloaded kext at 186813162348: com.apple.driver.AppleUSBUHCI    4.4.5 (addr 0xffffff7f80a8e000, size 65536)
loaded kexts:
com.apple.driver.AppleUSBOHCI    4.4.5
com.apple.driver.AppleIntelProfile    85.2
com.apple.driver.AppleBluetoothMultitouch    66.6
com.apple.driver.AppleHWSensor    1.9.4d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleMikeyHIDDriver    122
com.apple.driver.AudioAUUC    1.59
com.apple.driver.AppleMikeyDriver    2.1.7f9
com.apple.driver.AppleHDA    2.1.7f9
com.apple.driver.AGPM    100.12.42
com.apple.kext.ATIFramebuffer    7.1.8
com.apple.driver.AppleUpstreamUserClient    3.5.9
com.apple.driver.AppleMCCSControl    1.0.26
com.apple.driver.SMCMotionSensor    3.0.1d2
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.driver.AppleSMCLMU    2.0.1d2
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AudioIPCDriver    1.2.2
com.apple.ATIRadeonX3000    7.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin    4.7.5d4
com.apple.driver.AppleMuxControl    3.0.16
com.apple.driver.AppleLPC    1.5.3
com.apple.driver.AppleIntelHD3000Graphics    7.1.8
com.apple.driver.AppleUSBTCButtons    225.2
com.apple.driver.AppleUSBTCKeyboard    225.2
com.apple.driver.AppleIRController    312
com.apple.iokit.SCSITaskUserClient    3.0.3
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    33
com.apple.iokit.IOAHCIBlockStorage    2.0.1
com.apple.driver.AirPort.Brcm4331    513.20.19
com.apple.driver.AppleUSBHub    4.5.0
com.apple.driver.AppleFWOHCI    4.8.9
com.apple.driver.AppleSDXC    1.1.4
com.apple.iokit.AppleBCM5701Ethernet    3.0.8b2
com.apple.driver.AppleEFINVRAM    1.5.0
com.apple.driver.AppleAHCIPort    2.2.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleUSBEHCI    4.5.8
com.apple.driver.AppleACPIButtons    1.4
com.apple.driver.AppleRTC    1.4
com.apple.driver.AppleHPET    1.6
com.apple.driver.AppleSMBIOS    1.7
com.apple.driver.AppleACPIEC    1.4
com.apple.driver.AppleAPIC    1.5
com.apple.driver.AppleIntelCPUPowerManagementClient    167.3.0
com.apple.nke.applicationfirewall    3.2.30
com.apple.security.quarantine    1.1
com.apple.driver.AppleIntelCPUPowerManagement    167.3.0
com.apple.driver.AppleThunderboltPCIUpAdapter    1.2.1
com.apple.driver.AppleProfileTimestampAction    85.2
com.apple.driver.AppleProfileThreadInfoAction    85.2
com.apple.driver.AppleProfileRegisterStateAction    85.2
com.apple.driver.AppleProfileReadCounterAction    85.2
com.apple.driver.AppleProfileKEventAction    85.2
com.apple.driver.AppleProfileCallstackAction    85.2
com.apple.iokit.AppleProfileFamily    85.2
com.apple.driver.AppleBluetoothHIDKeyboard    152.3
com.apple.driver.AppleHIDKeyboard    152.3
com.apple.driver.AppleMultitouchDriver    220.62.1
com.apple.driver.IOBluetoothHIDDriver    4.0.3f12
com.apple.kext.triggers    1.0
com.apple.driver.AppleAVBAudio    1.0.0d11
com.apple.driver.DspFuncLib    2.1.7f9
com.apple.driver.AppleSMBusController    1.0.10d0
com.apple.iokit.IOSurface    80.0
com.apple.iokit.IOBluetoothSerialManager    4.0.3f12
com.apple.iokit.IOSerialFamily    10.0.5
com.apple.iokit.IOFireWireIP    2.2.4
com.apple.iokit.IOAVBFamily    1.0.0d22
com.apple.iokit.IOAudioFamily    1.8.6fc6
com.apple.kext.OSvKernDSPLib    1.3
com.apple.driver.AppleHDAController    2.1.7f9
com.apple.iokit.IOHDAFamily    2.1.7f9
com.apple.driver.ApplePolicyControl    3.0.16
com.apple.driver.AppleSMC    3.1.1d8
com.apple.driver.IOPlatformPluginFamily    4.7.5d4
com.apple.driver.AppleGraphicsControl    3.0.16
com.apple.driver.AppleSMBusPCI    1.0.10d0
com.apple.driver.AppleBacklightExpert    1.0.3
com.apple.driver.AppleThunderboltDPOutAdapter    1.5.9
com.apple.kext.ATI6000Controller    7.1.8
com.apple.kext.ATISupport    7.1.8
com.apple.iokit.IONDRVSupport    2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB    7.1.8
com.apple.iokit.IOGraphicsFamily    2.3.2
com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController    4.0.3f12
com.apple.iokit.IOBluetoothFamily    4.0.3f12
com.apple.driver.AppleThunderboltDPInAdapter    1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily    1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.1
com.apple.driver.AppleUSBMultitouch    227.1
com.apple.iokit.IOUSBHIDDriver    4.4.5
com.apple.driver.AppleUSBMergeNub    4.5.3
com.apple.driver.AppleUSBComposite    4.5.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.0.3
com.apple.iokit.IOBDStorageFamily    1.6
com.apple.iokit.IODVDStorageFamily    1.7
com.apple.iokit.IOCDStorageFamily    1.7
com.apple.driver.XsanFilter    403
com.apple.iokit.IOAHCISerialATAPI    2.0.1
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com.apple.driver.AppleThunderboltNHI    1.3.2
com.apple.iokit.IOThunderboltFamily    1.7.4
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com.apple.iokit.IOUSBUserClient    4.5.8
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com.apple.iokit.IOEthernetAVBController    1.0.0d5
com.apple.iokit.IONetworkingFamily    2.0
com.apple.iokit.IOAHCIFamily    2.0.7
com.apple.iokit.IOUSBFamily    4.5.8
com.apple.driver.AppleEFIRuntime    1.5.0
com.apple.iokit.IOHIDFamily    1.7.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    177.3
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.DiskImages    331.3
com.apple.iokit.IOStorageFamily    1.7
com.apple.driver.AppleKeyStore    28.18
com.apple.driver.AppleACPIPlatform    1.4
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HT5569 My computer is not updating to the new itunes 11.1. Is there a link that you can give me to update it specifically? Because my ipod won't work on my laptop unless itunes is updated.

My computer is not updating to the new itunes 11.1. Is there a link that you can give me to update it specifically? Because my ipod won't work on my laptop unless itunes is updated. I unistalled the 11.0 version because when I tried to update it through itunes it wasn't working. HELPPPPPPPP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Try:
http://www.apple.com/itunes/download/
ALso maybe:
Trouble installing iTunes or QuickTime for Windows

Hello after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. I have been unable to uninstall itunes

Hello- after updating to the new iTunes i got a box saying that i needed a new version of Apple Mobile Device Support and ihat i should uninstall iTunes and Apple Mobile Device Support then install iTunes again. Problem is I have been unable to uninstall itunes, can't find the installation files .msi. I'm using Windows XP.
Help!

Problem is I have been unable to uninstall itunes, can't find the installation files .msi.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Cannot install new itunes update windows 7

I get the following error message when I try to update to the new iTunes version:
"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.
Use source:
C:\Users\****\App Data\Local\Apple\Apple Software Update\iTunes64.msi"
****=My name
I am trying to install the latest version and have been receiving the same error message for about a month. After that message this one pops up:
"The path C:\Users\****\App Data\Local\Apple\Apple Software Update\iTunes64.msi" cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes"
And then this one:
"Errors occurred while installing the updates. If the problem persists, choose Tools > Download Only and try installing manually."
When I use Download Only and try to install manually as suggested, I get this message:
"The older version of iTunes cannot be removed. Contact your technical support group."
Can anyone please help me resolve this?
Thank you!

"The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.
Use source:
C:\Users\****\App Data\Local\Apple\Apple Software Update\iTunes64.msi"
****=My name
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I am facing a problem in my IPod . it is not detected by computer i tried every possible thing i changed cable i installed new itunes still its not coming up in itunes. can you please help me regarding this problem.

i am facing a problem in my IPod . it is not detected by computer i tried every possible thing i changed cable i installed new itunes still its not coming up in itunes. can you please help me regarding this problem.

This is for Windows: http://support.apple.com/kb/TS1538

Can I still save all my apps, etc in my iphone if I am changing my computer thus downloading and installing new itunes?

Can I still save all my apps, etc in my iphone if I am changing my computer thus downloading and installing new itunes?

While this might not be the best method, I have found it best served what I needed when transferring my iphone 4 contacts to my new iphone 5s:
http://goo.gl/AYrQNN
First, I don't have a Gmail account, and even if I had, I would not wish to mix my email addresses with my iphone address book by syncing Gmail with my iphone address book. As a result, I used the above method in order to manually export my iphone contacts to my computer and in turn import them to my new iphone.

Updating or installing new iTunes causes computer to shut down

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