Updating pages, message says bought by other user?

I'm trying to update Pages, and I keep getting an error message -- This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I (stupidly) have 2 Apple ID's, and get the same messages for each one. I bought iWork with my first iMac, when it came on a disc!
How can I get the new versions?

Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept it and the other iWork applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116513)

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Updating pages, message says bought by other user?

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