Updating problems for iTunes and system. both updates fail

does anyone know why when i try to update software it gets to cleaning up then stops and says there were errors but won't say what they were. i am trying to install itunes7 that wouldn't work so tried a system update and same thing nothing is working

is anyone else out there? are you seeing same issues? please help

Similar Messages

  • Software update question for iTunes and Safari

    Preface -
    I only use the software update in the Apple to check for new software, then download it manually and install it following all the directions so carefully specified here by many of you good folks.
    So, first some the rhetorical questions - How much does SU check? Does it look at other Apple apps running at the same time? Does it check OS (it must!)? Does it look to see if what it suggests needs to be updated is compatible with what is there?)
    Background information -
    I have Safari 3.2.3. Since Safari doesn't work for me and I never use it, I have not updated it. Several of you told me not to bother updating Safari since v4x probably wouldn't work if 3 doesn't (what doesn't work is I can't quit without force quitting and there appears to be no fix).
    The latest SU tells me new versions of iTunes - 9.0.3 - and Safari - 4.0.4 - are available. I am running iTunes 7.7. According to the download page, iTunes 9 has to have Safari 4.
    The questions -
    So, why does SU tell me updates for iT and Safari are available without specifying that I MUST do both updates and do them so that Safari 4 is in place before I update iTunes (or iTunes will die?) Note - I never visit the iTunes store; I just use iTunes to transfer to my iPod my own CDs which I've copied onto the computer in lossless.
    Since, I never use Safari anyway, will it cause any difficulty if I DO do the update to 4 and just let it sit in a folder unused as 3.2.3 sits there doing nothing? OR does iTunes USE Safari to access the library of CD track info when it makes suggestions for labeling tracks on CDs I've downloaded to my library?
    I hope this makes sense, I fear I am rambling on here...
    Thanks in advance for your help,
    Mrs H

    Dear Kappy,
    First of all, thank you for tackling my issue with Safari. I have to begin by saying it was intermittent, but Mr H and I have just stopped using Safari. I just tried it and it was fine - but I don't know how long that will last.
    And, by the way, we have the same issue occasionally for all three of our Tiger Macs - I have reinstalled OS, done the combo reinstall - OS plus Safari (I believe that's the term - combo?; it's been a while and I can't remember exactly what I was instructed here to do - but I did it).
    You probably won't want to read all of this, but since you have been so kind as to jump onboard my Safari issue, here are the links to the 2 _very long_ threads, (part one and two), describing my issues with Safari:
    http://discussions.apple.com/thread.jspa?threadID=1986914&tstart=0
    http://discussions.apple.com/thread.jspa?threadID=2037950&tstart=0
    Plus the third installment:
    http://discussions.apple.com/thread.jspa?threadID=2097007&tstart=0
    Klaus1 was ever so patient and the final advice, I believe, was - just don't use Safari. It was a memory hog - using what looked like even more than 100% of memory - which made no sense - and it just wouldn't allow me to quit without force quitting. Everything else works just fine...or so it seems to me and has done so for ages (except that we've been gone for several months so I can't count that...)
    Do you suggest doing this first?
    Kappy wrote:
    My guess is you have corrupted preference or cache files. Perhaps clearing out cache files and deleting related preference files may fix the problem.
    I'm sure I was instructed to do this and have done so, but I'll gladly do it again. How to delete pref file? and will they rebuild?
    Then can I do this suggestion of "deleting the latter 2" mentioned below, without learning how to open a new account - I used to know, but have gone brain dead on this... - or should I do this too? And, deleting them - will they rebuild?
    Possibly in the /Home/Library/Safari/ folder or a problem with the /Home/Library/Preferences/com.apple.safari.plist file or /Home/Library/Caches/com.apple.Safari/ folder. Start by deleting the latter two.
    Should someone move this discussion over to Safari?
    Thank you again for offering your help here,
    Mrs H

  • When i conect iphone 4 to itunes using cable , its check for updates only for itunes and did not check updates for iphone 4 also when i press check for updates for iphone 4

    itunes coud not check updates for iphone4 when i connect by cable only when i put iphone4 to AIR PLANE MODE

    You must Restore the phone. It will probably only worth with an AT&T SIM, unless your friend had AT&T unlock it first. The phone may be jailbroken, also; one indication of this would be the app "Cydia" on the phone's Home screen. If it is the phone is most likely worthless to you.

  • My apple tv is not working everytime i try to down load it stops and says error try again later i have updated credit card itunes and rebooted both and still wont work i am loosing my patience as i cant get any support for this

    my apple tv is not working every time i try to download a movie it says error try again later

    I am having this problem.  At first with the new iPhone 5, and then with the iPad 2.  I am not sure why this is happening. 
    My gut feeling is this is an iO6 issue and here's why -
    The problem mainly occurs with apps.  I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them.  The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
    Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage.  It required me to restore the iPad 2 from backup.  With this restore the same issues occurred - putting the apps back on the iPad would hang up.  The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
    My solution has been to soft reset the device, restart Windows, and continue the process until it's complete.  This is remarkably inefficient and time-intensive but everything works with patience.
    I have been wondering if others have had these same problems. 

  • I just did an itunes update on my windows vista 64 and have been getting a runtime error eversense.  Unstalled everything apple per microsoft forum discussions and solved the problem.  When is apple going to update this problem for itunes?

    I just recently did an itunes update on my Windows Vista 64 and have been getting a runtime C++ R0634 error ever since. Per microsoft forum discussions, I have removed everything apple on my computer to get this runtime error to stop.  When I tried to remove and reinstall itunes, I get an error message during installation and to try again. Has just become a cycle.  Apple, are you working on this? 

    I have exactly the same problem.  Got update notice from Apple for iTunes and getting the C++ runtime error R0634 ever since.  I have no clue how to fix it....meantime, I can't even pull up Outlook to check email.  HELP!!
    ksware

  • TS3694 my iphone wont get out of recovery mode? ive been having service problems " the phone would say searching for numerous hours of the day" i connected to itunes and started to update and restore the phone  now it will not restore

    The Iphone will not get out of recoverymode

    Google is your friend.
    http://support.apple.com/kb/ts3694#error3004
    Network connection or download errors
    Error 1479: This error occurs when trying to contact Apple for an update or restore.
    Quit iTunes
    Disconnect from USB and restart the iOS device.
    Reconnect the device to the computer.
    Launch iTunes and attempt to update or restore again.
    Error 1639: Follow these steps.Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes can't contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software isn't interfering with ports 80 or 443 or with the server gs.apple.com.
    Follow these steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (go to "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you're using a proxy, try again without using a proxy.
    Test restoring while connected to a known-good network.
    Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).Error 3194: You may not have the latest version of iTunes installed. Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com."Error 3004: If you're using a Mac, you may be able to resolve an error 3004 by quitting iTunes and using the following command in the command line: dscacheutil -flushcache.The device couldn't be restored. An internal error occurred or Error 3200: This indicates a network-connectivity or traffic issue. If you see this error, wait an hour or more and try again.Error 9807: Verify the computer's date and time.If unresolved, open access to the following VeriSign servers:
    evintl-ocsp.verisign.com
    evsecure-ocsp.verisign.com
    Access to these servers may be blocked by security software, content filtering software, a misconfigured router, or anti-spyware software. For iTunes for Windows, follow these steps to troubleshoot security software issues.
    Error 9808 (or -9808): Follow the steps for an unknown alert message when connecting to resolve the issue. If those steps don't resolve the issue, or if the settings revert to their original values after the restart, then follow the steps to troubleshoot security software issues.
    Error 9844: This is typically caused by incorrect firewall settings. Go to "Open the proper ports and allow access to Apple servers" in the "Advanced steps" section below.

  • Latest update for Itunes and Quicktime has killed my internet

    Last night i updated the latest Itunes and quicktime as per my regular software update process. The system required a reboot which i completed. I then complete permissions verifications and repairs.
    I then attempt to open safari and go online it could not access the internet. Nor could it access the wi-fi config. pages. The signal of the airport was high and the router box appears to be working fine.
    When i tried to open internet connect it opened the programme but could not access any details. It simply goes to the colour wheel. I attempted a reboot and experienced similar problems.
    Please help!

    I have excactly the same problem. After completing this update my Airport card finds my home network no problem with a good strong signal, BUT I am not connected to the internet. When I look at the Network settings under the summary I have an amber'light' and the text says that whilst I am connected to my home network there is no IP address and it can not connect to the internet. Last time I had Aiprort sleep issues after a Security update and I had to memove the /System/Library/Extensions/AppleairportKext2 file to solve it. I noticed that this file is back again so deleted it, but still no joy as I can't get Airport to detect an IP address. My router is working fine as my Tiger equipped laptop connexts via Airport withy no problem, so it is something in this 10.3.9 suite of updates (iTunes/Quicktime/Security as at Nov 07) that has done it.
    I now get a spinning beach ball when I select the menu bar Airport icon.
    As my wife uses this computer for all her internet work and email, I am in big trouble as it is clearly all my fault. Any good samaritans that can restore marital harmony would be much appreciated.

  • I just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm

    i just downloaded the new update for itunes and the itunes store wont open up it is taking a long time it still hasnt loaded since 5pm, i also cant sighn in either it just keeps on saying accessing itunes....

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • When I check for software updates only itunes and random other updates show up but not security updates or safari update. When i check installed updates I realized my last security update was 2011-004 and I still have safari 5.0.6. Can anyone help me?

    When I check for software updates only itunes and random other updates show up but not security updates or safari update. When i check installed updates I realized my last security update was 2011-004 and I still have safari 5.0.6. Can anyone help me?

    Don't panic. OS X 10.5.8 is the most popular PowerPC OS out there. People run it everyday without security breaches, including myself. It isn't Windows!
    If you're really that worried, I highly recommend Sophos Anti-Virus for Mac Home Edition. Supports PowerPC & Intel and Mac OS X 10.4-10.7.
    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-ed ition/system-requirements.aspx
    Direct download: http://downloads.sophos.com/home-edition/savosx_73_he.dmg

  • I just updated to OS 10.9.2. i can't open iTunes; it says i need 64 bit. it refers be to info for iTunes and to uncheck 32 bit. it's already unchecked. what do i do. thanks to all.

    i just updated to OS 10.9.2.
    i can't open iTunes; it says i need 64 bit. it refers be to info for iTunes and to uncheck 32 bit.
    the problem is is it's already unchecked.
    what do i do?
    thanks to all.

    thank you very much for a prompt reply! yes, it worked, but now, it created another problem.
    i can't open any videos that i made without getting a message that says: 'This movie requires QuickTime, which is not supported by this version of iTunes.'
    any suggestions?
    thanks

  • HT3576 Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click  check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

    Ok so i have this iPod touch (3rd gen) and i'm trying to update it through iTunes and when i click  check for update it keeps saying this version of iPod software (2.2.1) is your current version. what do i do? how do i update it?

    You have a 1st generation iPod Touch. It can not be upgraded beyond iOS 3.1.3, it is available at the link below.
    http://support.apple.com/kb/HT2052

  • HT204053 I want to use the same apple id for iTunes and iCloud...but I have both set up..my problem is I want to use the one that I use for iTunes for both

    I want to use the same apple id for iTunes and iCloud...but I have both set up..my problem is I want to use the one that I use for iTunes for both

    iForgot.com

  • HT2968 I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

    I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?

    Hi AlphaCentori,
    If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
    Apple Support: Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Regards,
    - Brenden

  • I accepted a recent update for iTunes and now my version of Spin Doctor can't communicate with it any more. I don't think I can upgrade the Spin Doctor without buying a new program.  Is there a way to undo the last iTunes update?

    I accepted a recent update for iTunes and now my version of Spin Doctor can't communicate with iTunes, specifically, I can't get music files to go over to iTunes.  Spin Doctor gives me a message indicating that iTunes isn't working properly.
    I am using iTunes 9.1.1(12) and Spin Doctor 3.1.1.304t.  I have investigated upgrading the Spin Doctor but I think too much time has passed and the version available are too far advanced. 
    Any ideas?  Can I undo the iTunes upgrade?  Is there a website that I can go to to get the upgrade for my Spin Doctor?
    Thanks.
    Mary

    If your iMac is an Intel CPU model, you can upgrade the OS to OS X 10.6 Snow Leopard.
    Then use software update to update 10.6 Snow Leopard to OS X 10,6.8.
    Then you can run the latest iTunes to sync your iPad running iOS 6
    You can purchase OS X 10.6 Snow Leopard by calling Apple at 1-800-MYAPPLE. Ask for retail software sales and purchase a copy of 10.6 for $19.99 plus shipping.

  • I am unable to install the newest update for itunes and quicktime because of a bonjour error about path not being located

    I have windows 7 and I have been trying to install the newest update for itunes and quicktime but I keep receiving the same Bonjour error. I even tried to do it manually and no luck. I also tried to unistall bonjour but it would not even allow me to unistall it either. No matter what I do I get the same error listed below:
    The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
    I would greatly appreciate any help because this appears whether i am trying to install the updates or remove bonjour to reinstall. I am stuck.
    Thank You in advance!!!

    The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
    Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

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