Updating SAP

My business uses SAP bydesign, however I find the CRM functionality to be almost useless.  Bulk uploads of accounts, lead management, automation of email and getting Marketo or Leadlander to work with it is very difficult. My business expects SAP to be salesforce, my thoughts are an update could get more features everyone wants.
My business uses SAP bydesign and from what I read, our version is outdated? We currently have 2.01.30.0001
I've read there are many feature packs available, but I'm not sure of the cost involved.
There is a 2.6? and a 3.0?
and more, I'm not sure what version they are on currently.
Are the older updates free? Does each feature pack have a price? Do they also take a lot of time to update and additional costs? and Can data be easily transitioned or is it lost?
Sorry for so many questions, any answers are much appreciated. Thanks!
Edited by: britishmusiclover on Sep 26, 2011 3:03 PM

Hi,
customers will automatically be upgraded. There's no need to "buy" an upgrade.
Your version 2.01... stands for Feature Pack 2.6.
New customers currently start on Feature Pack 3.0
Existing customers will start upgrading from Feature Pack 2.6 to 3.0 in a few weeks.
We will offer 2 releases per year. The naming convention for the time being will be x.0 and x.5 each year.
In general there are always 2 versions currently used by customer: new customers will always get the latest version, existing customers will start upgrading a few months after the newest version is available.
So for you as an existing customer you will be upgraded twice a year automatically and you will be informed at which weekend this will happen.
Best regards, Christian

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