Updating service order status in CRM from R3 after the invoice is created

Hi all ;
I need to update the user status of an service order in CRM when the invoice related to it in R3 is created, so I have already know the service order no .
How can i achieve this by sending BDOC from R3 to CRM? Which BDOC should i use?and is it enough to fill only status data in BDOC?
Thanks.

Hi sushant,
When the R/3 Order status is set to 'Completed' then the system status for order in CRM system is automatically changed to 'Completed'.
So firstly check whether the User status ('Completed')in SAP CRM has the Business transaction event set to 'FINI'. So when the system status is set to 'Completed' the user status will also change to 'Completed.'
Secondly even check what are the statuses of item in the Orders.
regards,
Anubhav

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Update Service order status based on Sales order billing status

Hi All,
Pls give some suggestions for below scenario.
Sales order will be created from Service order.
Service order should get completed once the sales order is billed fully.
Billing status is available in Sales order header. When ever billing is created, sales order status get updated.
Where I need to have the trigger (User exit etc...) to update the service order status w.r.t sales order billing status.
Rgds,
Senni.B

Hi,
As standard the system update service status, maybe some config is missing. Please check the copy control conditions in SD.
Hope this help.
Regards.

Service Order status Not Changing From Resloved to Closed status

The service order Status not automatically moving from Resolved to closed after 30days.
Observation
We Revived program Z program ,seems to be fine.
I am set the program in debugging mode for testing the Service orders by reduce the time duraion for staus resolved to closed, am getting the getting the Error Test determination procedure is not evaluated .
Point of dout
1) Is there any relation between Test Determination Procedure and Z program.
2) while am checking for Text Customing for Consistency I found an error Log.
3) While creating Service Order Test field was Mandatory
for that have dout about is there any relation between for this program
Thanks in Advance
Regards
Raju.........

Solved ...
BD75 (RBDMOIND ) is T-Code and report name ...
need to schedule ...

Need info on Standard Web services to pull Order data in CRM from external applications

Hi Gurus,
I have a requirement to pull Order data in CRM from external non-sap application using Web services. Are there any standard SAP provided web services to pull order data based on some input? If yes, can you provide me any kind of documentation related to this?
Appreciate your help on this.
Thanks
Lakshman

Hi Lakshman,
I have checked further.
Please review below link of the SAP Help documentation :
http://help.sap.com/saphelp_nw70/helpdata/en/47/3a989cbcef2f35e10000000a1553f6/content.htm?frameset=/en/46/97218e79f115eae10000000a114a6b/frameset.htm&current_toc=/en/d1/802cfc454211d189710000e8322d00/plain.htm&node_id=439&show_children=false
and also the link :
–http://esworkplace.sap.com/socoview(bD1lbiZjPTAwMSZkPW1pbg==)/render.asp?packageid=DE0426DD9B0249F19515001A64D3F462&id=347DD31EB5AB4BC592BD8B29C0981A1B
Hoping that this will be helpful.
Best regards - Christophe

How to update the service order status at meter level

Hi
I need to fetch one open service order and update the retrieved open service order status at meter level.
I am trying to do it through BAPI_ALM_ORDER_MAITAIN but i am not able to do it.
Please let me know the process how to update.
Thanks & Regards
Pallavi

Hi,
Check if this code works ...
REPORT zbapi .
DATA t_meth TYPE TABLE OF bapi_alm_order_method.
**Internal table for Operation (BAPI)
DATA t_oper TYPE TABLE OF bapi_alm_order_operation.
DATA t_comp TYPE TABLE OF bapi_alm_order_component.
**Internal Table for Opertaions UP (BAPI)
DATA t_comp_up TYPE TABLE OF bapi_alm_order_component_up.
**Internal table for BAPI Return code
DATA t_ret TYPE TABLE OF bapiret2.
***WORK AREA DECLARATIONS
**Work Area for Hedaer
DATA:wa_header TYPE caufvdb,
wa_meth TYPE bapi_alm_order_method,
wa_op TYPE afvgb,
wa_comp TYPE resbb,
wa_comp1 TYPE bapi_alm_order_component,
wa_comp_up TYPE bapi_alm_order_component_up,
wa_oper TYPE bapi_alm_order_operation.
PARAMETERS:TEST.
****Fill Method Internal table
CLEAR wa_meth.
wa_meth-method = 'SAVE'.
APPEND wa_meth TO t_meth.
wa_meth-refnumber = sy-tabix.
wa_meth-objecttype = 'COMPONENT'.
wa_meth-method = 'CHANGE'.
wa_meth-objectkey(12) = '000004000104'.
wa_meth-objectkey+12(4) = '0010'.
wa_meth-objectkey+16(4) = '0010'.
APPEND wa_meth TO t_meth.
**Component Internal table
wa_comp1-reserv_no = '0000001072'.
wa_comp1-res_item = '0001'.
wa_comp1-activity = '0010'.
wa_comp1-item_number = '0010'.
wa_comp1-special_stock = 'B'.
wa_comp1-requirement_quantity = '15'.
wa_comp1-stge_loc = '0001'.
wa_comp1-backflush = 'X'.
APPEND wa_comp1 TO t_comp.
**Component Update Internal table
wa_comp_up-special_stock = 'X'.
wa_comp_up-backflush = 'X'.
wa_comp_up-requirement_quantity = 'X'.
wa_comp_up-stge_loc = 'X'.
APPEND wa_comp_up TO t_comp_up.
**Call Bapi
BREAK-POINT.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
it_methods = t_meth
it_component = t_comp
it_component_up = t_comp_up
return = t_ret.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'. <--- Hope u r using this too
regards,
Naveen
Edited by: Naveen Deva on Apr 16, 2009 9:12 AM

Sales order not set to complete status in CRM from R/3

Hi Gurus,
I need some advice. We are working on CRM 2007 and the issue we are facing is....when a sales order is created in CRM it gets successfully copied over to R/3. It is then processed in R/3 and is then set to a Completed status. But this status is never updated across to the original sales order in CRM which hence stays in Incomplete status...
We know this is a config issue and we have also looked at program "CRM_SET_STATUS_COMPLETED" but can anyone point us where exactly we need to change the configuration.
Thanks,
Sushant.

Hi sushant,
When the R/3 Order status is set to 'Completed' then the system status for order in CRM system is automatically changed to 'Completed'.
So firstly check whether the User status ('Completed')in SAP CRM has the Business transaction event set to 'FINI'. So when the system status is set to 'Completed' the user status will also change to 'Completed.'
Secondly even check what are the statuses of item in the Orders.
regards,
Anubhav

Creating service orders in R/3 from CRM

Hi Experts
I am working on an scenario in the Interaction Center WinClient where complaints can be registered concerning iobjects. For now, we have made the design using activities, where the objective is to simple register complaints. However we would like to have direct integration between the complaints filed as activities and service orders in R/3.
We have thought about two possible approaches to do this. One by creating a service order in CRM as a follow to the activity described above using the action profile, and the transferring the service order to R/3. However we feel this might be a little complicated due the fact that using services orders in CRM requires more configuration. The second approach consists on creating an Action Box of the Interaction Center WinClient that calls a PM transaction in R/3 where I can directly register the service order in the R/3 system.
Does anybody have any ideas on what would be the approach?
If somebody have any ideas on how to create a service order in R/3 from CRM would be very helpful and will be rewarded with points.
If you have any documents that might be useful for the configuration I would really appreciate that help. My e-mail is [email protected]
Thanks for all

Already answered

Link between Service Order / Confirmation in CRM and Purchase Order in ECC

Hi all,
Does anyone knows what the possible link is between a Service Order / Service Order Confirmation in CRM and a Purchase Order in ECC ? I heard that this could be found somewhere in the document flow of a Service Order ....
How do we get the Purchase Order number from ECC in the Document flow section of an Service Order in CRM ?
We need the PO number somehow to be able to create a Goods Received document in ECC from CRM.
BR,
Abjuh

Hello Abjuh,
As of CRM 4.0 (with Service Industry extensions), you can automatically create ECC Purchase Orders from a CRM service order.
It is possible to track the status of the individual service order items with the document flow.
Please refer to the SAP Help for more information.
http://help.sap.com/saphelp_crm70/helpdata/EN/46/8bae7e9e886160e10000000a1553f7/frameset.htm
Kind regards,
Kristoff.

Query on ZCOMP (Service Order Status) transaction

Hi,
While working with ZCOMP transaction (used to generate the Service Order Status Report), is it possible to enter multiple Service Orders at one go and obtain the ZCOMP download data for all the Service Orders together in one spreadsheet?
Edited by: Ben Harris on Dec 26, 2010 4:12 PM

Ben,
When the experts tell you that it is a customer report, they mean that the report was created by your company. No-one here in these forums knows anything about this particular report.
You need to approach people in your own company to find out what, if any, authorizations are needed to run this report. The report may be an ABAP report (ABAP is the SAP proprietary programming language that is the foundation of all SAP programs, whether created by SAP or created by your company). If it is, to change the report code you would have to be a programmer with an SAP developer's key.
It is not clear what 'settings' you need to change in the report. Standard reports within SAP (and most custom reports as well) have one or more selection screen. In these screens, you can sometimes filter or expand the suite of data that is extracted and displayed in the report. In most (but not all) reports, anyone allowed to run the report also has the ability to change selection criteria in the selection screen. I suggest that before you consult with a local developer, you experiment with running the report yourself, using changed selection parameters from the default. Such experiments are usually conducted in a test system (which I am sure that your company has).
Your manager should be able to tell you the procedure used by your company to investigate this question.
Good Luck & Best Regards,
DB49

How to track Service Order Status Change (IW31/IW32).

I have a requirement to send the customer an Email if the status of service order has been changed say from unconfirmed to confirmed. So i have to find out whether the status of the service order has been changed on the current date.
As per my understanding, Changes corresponding to any object are stored in tables CDHDR and CDPOS if the change document creation is enabled for that object. But in case of service order status, the changes are not being captured in these tables because change document creation is not enabled for the data element (J_STONR) of service order status.
Anyone having any knowledge about it please help me.
Edited by: Gagan Garg on Feb 23, 2009 6:52 AM

Hi,
Thanks for your reply. I have found out the way to track the service order changes. Function module STATUS_READ_MULTI can be used for the same. Pass service order number in OBJNR_TAB and the change document for status is returned in JCDS_TAB

How to update Sales Order status using BAPI_SALESORDER_CHANGE

Hi,
I want to update Sales Order status using BAPI_SALESORDER_CHANGE, this BAPI is called from middle ware, but there is no parameter to pass the status value to this function, please help me how to update sales order status using BAPI only.
Thanks
RK

Hi,
Can u give me details of what status u would like to update in sales order.
If we are able to update the status from VA02, Then BAPI will assist for the same.
Regards.

Automatic creation InternalOrder inECC after Service Order creation in CRM

Hi,
After Service Order creation in CRM, the automatic creation of Internal Order in ECC not happening, needs to be do the related settings. Can anybody share the stepts for the same to do the settings.
rgds,
balu

Hello balu,
Have you released all items?
Also,please make sure that against the item category "Assign BW/CO" is set to Service.
Hope this helps!
Thanks and Best Regards,
Shanthala Kudva.

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Updating service order status in CRM from R3 after the invoice is created

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