Updating software e71

I was updating my software as my the nokia software sugested and suddenly an error ocured, so I tried to reset the phone or hard reset but it was totally dead, for sure wasnt the battery because I had tjust charge the phone, so I took it to the "Nokia care point" I payed so they could find out whats happened, then they told me that was a software problem, so they asked if I wanted to repair it and of course Ii said yes ...
Today I called back because they never called me and now they are telling me that the phone is dead it has no repair!!!
How is possible that a NOKIA SOFTWARE screw up my new Nokia??

did they give you a report ask to exactly what was wrong?
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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