Updating software, lost all audiobooks, etc
I have an IPod touch, when I connected to ITunes, it said that my software needed updating. During that, it said that I needed to re-instate everything. I did, I got my music back (I have the cloud back up) but can no longer find my audiobooks or other apps I had stored. Have I lost all that?
You can redownload most iTunes purchases (but not audio books) by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Unless you have a copy of the audio books somewhere else you will either have to do without or re-purchase them.
Synced media is not included in the iPod backup that iTunes makes.
Similar Messages
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updated my phone to the new software lost all my music, pictures/videos and apps, how to i get everything back? someone help!
You should have been sycning them with your computer all along. Sync them from your computer back to the iphone.
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during a software update, i lost all my apps. restore did not bring them back, how do i get my apps back?
Your apps will only be where you put them. if you failed to put them on your computer beore updating, then they would certainly be gone.
You can redownload them:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I did my ios7 update and lost all my old text messages, how do I get them back?
I did my ios7 update and lost all my old text messages, how do I get them back?
Try this
http://support.apple.com/kb/HT1414 -
HT4623 i updated but lost all my photos
i updated and LOST all my photos, voicemails, texts. I am devastated!!! Please help
Did you backup your phone prior to updating your IOS? IF you did then you can restore from that backup, see link
http://support.apple.com/kb/HT1766
Also photos should be imported to your computer as you would a digital camera
http://support.apple.com/kb/HT4083 -
Hi I had updated and now have the iOS 7 but in the process lost all my precious data photos videos notes etc
Can anyone suggest how to restore how to recover the lost dataRestore from your iTune or iCloud backup if you have one.
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Lost all contacts etc after downloading the new software please help
i downloaded the new softward today and have now lost all contacts pictures messages etc iphone was backed up but when i started the download the iphone went into restore mode. im completely at a loss. need all data back especially pictures
Did you fail to import your pics before updating?
You can try restoring from backup
You should be syncing contacts with your computer regularly. Have you failed to do this? -
My iPod Touch will not function with certain updated apps ie MindTools, YP.com, Mint, Ymessenger etc and I get the error message that I need to install updated software to load these apps to my iPod Touch; however, I have double checked and all the software updates have been loaded in obht the iPod touch and my computer. There are no updates availabe; yet the error message on App is a software update is required for App. "was not installed because it requires a newer version of iPod software."
The iPod Touch is using 3.1.3 software and it tells me that is the current and updated software version.You are correct in that your 1G iPod Touch has all the latest software updates. It can only be updated to version 3.1.
However that Apps you are trying to download and install likely require iOS version 4.0 or later, which is not compatible with your iPod Touch. So either you'll need to buy a newer iPod Touch or find other Apps that are suitable replacements if possible.
Sorry.
B-rock -
Just completed an update and lost all my phone contacts. Can I get them back?
Just completed an update to my 3G Iphone. Lost all my contacts. Can I get them back, please???
Contacts are not a part of backup (only favourites and recent calls list are backed up). Contacts are synced with a compatible programme on your computer (Outlook, Windows Contacts, Addressbook etc) or with a cloud service (iCloud, Yahoo, Google).
Sync them back from the programme you were using for backing up your contacts.
If you have not been backing up your contacts to either of these programmes, then they are gone. -
HT1222 Why, after an update, I lost all my private data?
Hi,
I am living in Denmark, and these days I'm in California for work/holidays.
I stupidly accepted the update proposed by my phones (in the setting menu). There was no warning at all about the fact I will need to conect it to iTune after that, otherwise, I am not that stupid, I would never have do it!
Now I just cannot use my phone as it need to be reset from iTune (not installed on the computer I have with me)... So:
1. I probably lost all my pictures since last time I plugged synchronized my phone when I was in Denmark
2. I cannot get my work and personal emails
3. iPhone, as its name mentioned it a phone... how do I phone when my screen shows "connect to iTunes" ???
4. I will drive a few 100s miles in US... how do I acces my music when my screen shows "conect to iTunes"
What the #### is that?
Where is the HQ of Apple? As I'm in CA, maybe I should go there and throw it through one of their windows?
I bet that there is no way to downgrade my phone as it was before?
Can somebody call my boss, my parents and my girlfriend that I will give signs of life when I'll be back to Denmark? And ask them not to blame me of fire me?
Seriously, until now I was really happy about Apple products, despite their restrictions, but this is definitely too much!
Any recommendations?On the screen on the iPhone does it show a usb cable pointing up to the iTunes synbol?. If it does then your iPhone is in recovery mode and needs to be restored through iTunes on a PC/Mac.
Now in terms of the data you lost, would you know if you backed it up to iTunes/iCloud?. Did you sync data with iCloud at all? e.g. contacts, calendars. -
I downloaded an itunes update and lost my audiobook collection
I updated iTunes yesterday and lost my audiobook collection. There are no audiobooks listed in iTunes for me to sync. If I attempt to sync it says that I'll lose the audiobooks on my iphone and ipad.
Hi, gregoryburge.
If you are receiving and alert that media will be erased when syncing the device, this usually means that media on your iPhone was synced with another computer. If this is not the case, the computer in question had some hardware changes and iTunes recognizes it as a different computer.
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/HT1202
If the Audio Books on the device were purchases via the iTunes Store, you can transfer the media from your iPhone to the computer via the steps below.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
Only iTunes purchased content will transfer from the iPhone to the computer.
Hope that helps,
Jason H. -
Since installing the most recent update I have lost all sound from the speakers. Cannot adjust volume it stays muted. HOw do I resolve it?
Hello there, ospreytom.
The following Knowledge Base article offers up some great steps for troubleshooting issues with audio on your Mac:
Troubleshooting issues with no audio from built-in speakers on Macs
http://support.apple.com/kb/ts1574
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
When I updated my iPhone 4Sto IOS 7.0.3 I lost all of the events and appointments that were on my calendar. HOw can I retrieve everything that was on my calendar?
Same here. Besides the phone randomly crashing all the time I now also lost my calendar.
I did a backup to iCloud and then updated the phone and I assumed it would get the data back from iCloud...
Anybody hae a fix for this? Do I need to trigger a restore in iTunes? It seems that the calendar is still on iCloud but I fear that the empty calendar on the phone will wipe that.
Really makes this device slowly unusable and not good advertising to upgrade the hardware.... -
Iphoto froze when downloading update, have lost all pictures. Can I retrieve?
I'm being told to re-download iphoto from ilife - but won't this mean I have lost all my valued pictures? Why does downloading new updates cause so many problems? When I tried to update my iphone to IoS5 it froze the phone and I lost all my contacts, messages and info. Unbelievably I then couldn't retrieve from my backup as it demanded a password and, despite hundreds of attempts to input it, I was told by Apple tech support that there are big problems with iphone backup passwords. They admitted that they can't help with passwords as the Mac and iphone generate new passwords every time you charge your phone on another machine that not your own. HEEEELP.
1 - reloading iPhoto does not affect your photos - they are in teh iPhoto library
2 - even if you have a problem you surely always have a good backup - if you don't you are guaranteed to lost your photos and all other files sooner or later
3 - If you have iphone and IOS 5 questions teh iPhone forum is a great place to ask
You question is not clear and rambles so I am not sure if this really answers it or not - if it does not please ask a specific question about iPhoto including details of errors you get
LN -
ITunes reset library! Lost all playlists etc.
Hi Folks, I've consulted this forum many times over the years but have a problem that I can't find a solution to:
I was quietly working away organising my itunes when itunes crashed while in the middle of syncing with my ipod! When I reopened itunes, it has deleted all playlists etc. and all that remains are the tracks bought from the itunes store and not added from CDs etc. My latest previous library file was over 3 months ago at the last update I presume and I've spent weeks sorting out my >150GB library since then! I still have all my music stored on an external hard drive (where it always was) but it's the loss of hundreds of playlists and play counts that is really bugging me.
Could anybody shed some light on how to get my itunes library back to normal? I must stress that previous itunes library versions are too old to be of much use and I don't want to start all my playlists again from scratch.
This is the second time this has happened in 2013 and I now realise the need to manually back up the itunes library files!
Thanks in advance
AndySee this post.
tt2
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