Updating software via App Store
When I try to update software through the App Store application it automatically populates the Apple ID with a previous owner for my computer. It will not allow me to enter in my apple ID. How do I remove the previous owner's information from my computer?
You'll need to use the Recovery system and use Disk Uitlity found on the start screen of the Recovery system, Mac OS X Utilities screen, to repartition the drive as one partition and then reinstall Mac OS X clean and fresh.
Whatever apps are now on that system aren't yours. They are the previous owners and can't be transferred to you.
Similar Messages
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Can't update iPhoto via App Store
I've tried updating iPhoto via App store, and it tells me to sign into the account I used to purchase it. I never purchased iPhoto. It came with my Mac, and I remember clicking "accept purchases" when I was setting it up. Now this button disappeared, and I can't update any of the iLife apps. Ironically, I can't even buy a new iPhoto, because the App Store says it is installed, but it does not appear in my purchases list. Tried reinstalling Lion and it tells me that my ID was not used to purchase iOS X Lion. I don't want to call Apple, since they charge me for calls I make. What can I do?
You need to contact App Store support. They are the only people who can help you with this. There's a link on the right hand side of the App Store window
-
Some programs do not run: update software, mac App Store, Calendar, ibooks.V the same time, the program iTunes, iPhoto and other work normally. What to do?
Hello JohnnyChin95,
You absolutely can just reinstall OS X Mavericks without having to erase and install. The steps to do that are almost the same as the only thing you do differently is that you do not go to Disk Utility to erase the drive. Just go to the Reinstall OS X option and pick your Hard Drive and follow the on screen instructions to get it going. Check out the article below for the step by step process.
OS X Mavericks: Reinstall OS X
http://support.apple.com/kb/PH13871
Regards,
-Norm G. -
Trouble updating software from app store
I am getting an error message (error 100) every tie I try to update my software updates from the app store. What is the problem and what do I need to do?
Many folks are getting these errors. Tel Apple and perhaps they will fix it.
http://www.apple.com/feedback/macosx.html -
Can't update any software or apps through appstore. Updated Itunes after several months by download, install. Using my own Macbook on my network, never had this problem. Re-installed Mountain Lion. Removed file softwareupdate.plist from Library preferences. Repaired disks and permissions. Any ideas? seems like a small issue, but this is pretty serious going forward.
Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window. -
When updating software in app store automatically uses my partners apple ID
Hi,
Using a mini-Mac which has always been personalised to my apple ID, my girlfriend has a macbook air and iPhone. Somehow when I want to install software update it populates the apple ID with my girlfirends username, not mine?! The system appears to have my ID logged in and iTunes is using mine....it won't let m change it either.Launch the App store application. On the right side of the Panel, you will find 'Quick Links.' The first line will read either 'Welcom xxxxx' or 'Sign In' Select that and Sign in to the correct App Store account.
You will now have to verify that the Software has been bought for your account or not. If not, you have to 'repurchase,' if you are not in a 'Family Share'. If you are in a 'Family Share' it will provide the option under 'Purchased' to update software from your 'Family'
Have fun
Leo -
Can't update iTunes via App Store
Launch iTunes, it'll say that there's a new version to download. Clicks download, opens up App Store but no, no iTunes there. Only happens with Yosemite, never happened before in Mavericks. Sure, I can just download the latest iTunes from https://www.apple.com/itunes/download/ but it's such a hassle. Why is this happening and is there a way for me to fix it?
Anyone?
-
Why I can not download and update software from App store?
When I want to install some software, only display"please wait",I cannot download and update anyone! Please,help me!!!!
Hi maplefox, it would be a great help to the communities if you were to include:
1: the equipment you're using and any software you're currently running
2; a brief synopsis of what apps or software you're trying to download.
At the bottom of any community members' replies it will have a brief list of the equipment they have and whatever software they're running.
Could you please be more concise with the details of what you are trying to do, and we are more than happy to help. Even more experienced members have problems from time to time.
It would also help if you could take a screenshot to illustrate what you are experiencing.
To do that, if you are using a keyboard, press 'Command', 'shift' and '4'. A 'crosshair' looking like a gunsight will appear on your screen. With your mouse, or trackpad, finger depressed, move the crosshair to the onscreen image, move the crosshair across (from the top left corner) and drag down (to the bottom right corner) until you've covered the area you want to show and just release your finger. the screen shot will appear on your screen. To show it as part of your query page, click on the camera icon and a window will appear asking you to choose an image or file. Click on the screen shot, and then click on 'Insert. Job done. -
afyer updating to yosemite aperture, pages, numbers and keynote won't open
i have tried updating them via app store only be told they aren't authorised on this account, they were bought and installed with this mac and there has never been a problem updating before so why now?
this is the fourth time i have had to type this question out. what a terrible lay out for a support section!this is the fourth time i have had to type this question out. what a terrible lay out for a support section!
You aren't likely to get an answer with that type of attitude. BTW, you are not contacting Apple on these forums. We are all volunteer end users just like you. If you want support, then call AppleCare and you can get one-on-one assistance. -
I have been trying to update via App Store and every time only with apple software it starts to download and it will says it's calculating time remaining then an error message pops up saying " An error has occurred the request timed out. (102)" I have tried everything , I've been told its my ISP but I have tried using differenet internet to attempt the updates. Like I said all other software updates fine its just apple software
http://www.apple.com/support/mac/app-store/contact.html?form=account
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Updated my iphone4 with ios6.1 software. App store is not working. Tried rebooting, restoring, changing date, signing with another apple id etc. but no luck. can someone please help?
I guess I will wrap this up. I have abandoned iPhoto and viewing my Photo Streams using it and moved to Adobe products (Bridge + PS). So that's that.
-
Problem description:
mac mail not opening, software updates not working, app store not opening. 10.9.5
EtreCheck version: 2.0.11 (98)
Report generated 1 December 2014 16:51:49 CET
Hardware Information: ℹ️
iMac (21.5-inch, Late 2009) (Verified)
iMac - model: iMac10,1
1 3.06 GHz Intel Core 2 Duo CPU: 2-core
12 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
BANK 0/DIMM1
2 GB DDR3 1067 MHz ok
BANK 1/DIMM1
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1080
BenQ GL2240 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 1:32:17
Disk Information: ℹ️
WDC WD5000AAKS-40V2B0 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (164.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GA11N
USB Information: ℹ️
EPSON EPSON Epson Stylus S22 Series
Canon MX410 series
ASMedia AS2105 1 TB
S.M.A.R.T. Status: Verified
EFI (disk3s1) <not mounted> : 210 MB
Backup (disk3s2) /Volumes/Backup : 999.86 GB (506.24 GB free)
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader 7.95 GB
S.M.A.R.T. Status: Verified
EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 7.94 GB (7.83 GB free)
Western Digital My Book 1140 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
2TB (disk2s2) /Volumes/2TB : 2.00 TB (1.50 TB free)
Wacom Co.,Ltd. CTE-450
Contour Design ShuttlePRO v2
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24217.979618) Support
[not loaded] com.parallels.kext.hypervisor (9.0 24217.979618) Support
[not loaded] com.parallels.kext.netbridge (9.0 24217.979618) Support
[not loaded] com.parallels.kext.usbconnect (9.0 24217.979618) Support
[not loaded] com.parallels.kext.vnic (9.0 24217.979618) Support
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) Support
/Library/Extensions
[loaded] at.obdev.nke.LittleSnitch (4052 - SDK 10.8) Support
[not loaded] xxx.qnation.PeerGuardian (1.1.9) Support
/System/Library/Extensions
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6) Support
[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) Support
Startup Items: ℹ️
ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
WkSvMacX: Path: /Library/StartupItems/WkSvMacX
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS4ServiceManager.plist Support
[running] com.epson.epw.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
[running] at.obdev.littlesnitchd.plist Support
[failed] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS4.plist Support
[loaded] com.barebones.textwrangler.plist Support
[running] com.cleverfiles.cfbackd.plist Support
[not loaded] com.gopro.stereomodestatus.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[loaded] fi.polar.libpolar.plist Support
[running] fi.polar.polard.plist Support
[failed] xxx.qnation.PeerGuardian.kextload.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.macpaw.CleanMyMac.helperTool.plist Support
[loaded] com.macpaw.CleanMyMac.trashSizeWatcher.plist Support
[running] com.macpaw.CleanMyMac.volumeWatcher.plist Support
[invalid?] com.plexapp.helper.plist Support
[not loaded] com.spotify.webhelper.plist Support
User Login Items: ℹ️
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
SilverKeeper Scheduler ApplicationHidden (/Applications/SilverKeeper.app/Contents/Resources/SilverKeeper Scheduler.app)
Dropbox Application (/Applications/Dropbox.app)
Garmin ANT Agent UNKNOWN (missing value)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.7r609 Support
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
PandoWebInst: Version: 1.0 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.0 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.239
iPhotoPhotocast: Version: 7.0 - SDK 10.8
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
AdobePDFViewer: Version: 10.1.12 Support
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
User Internet Plug-ins: ℹ️
fbplugin_1_0_3: Version: (null) Support
Safari Extensions: ℹ️
Open in Internet Explorer
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
GoPro Support
Growl Support
Java Support
MacFUSE Support
MenuMeters Support
Perian Support
Time Machine: ℹ️
Skip System Files: NO
Auto backup: NO - Auto backup turned off
Destinations:
Back Up [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Excellent
Backup size 0 B > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
12% Google Chrome
12% WindowServer
4% Dock
2% Little Snitch Agent
2% SystemUIServer
Top Processes by Memory: ℹ️
399 MB iTunes
322 MB mds_stores
216 MB Google Chrome Helper
193 MB Google Chrome
155 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
6.64 GB Free RAM
3.51 GB Active RAM
1.36 GB Inactive RAM
1.11 GB Wired RAM
1.91 GB Page-ins
0 B Page-outs[not loaded] com.pctools.iantivirus.kfs (1.0.1) Support
Un-install according to the developer's un-install instructions.
You do not need to use cleaning programs. They can destroy your computer operation as they may already have done.
CleanMyMac - Uninstall
CleanMyMac2 Un-install
After un-installing, run this program to make sure you got all the pieces.
EasyFind – Spotlight Replacement
Do a backup.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.appstore.plist. Move the .plist to your desktop.
Restart, open the application and test. If it works okay, delete the plist from the desktop.
If the application is the same, return the .plist to where you got it from, overwriting the newer one.
Thanks to leonie for some information contained in this. -
Is the GB 9.0.4 update today at App Store needed for all users, or just for Lion? Will it be in Software Update or is it paid update only? Please clarify.
I sure hope you are correct, Christoph. Seems one Mac site has questioned this also:
http://www.tuaw.com/2011/07/11/iphoto-garageband-and-imovie-updated-in-mac-app-s tore/
No iWeb updates either way so far. Not that I use it, just an observation. -
Can't install/update Apps via App Store * ios 8.1 iPhone 5s
Hi,
since the ios update 8.1 i can't install or update apps via App Store. I can't even download free apps or do the free updates for installed apps. Have tried to soft reset my phone, tried to outlog and log in again in the app store, turned wlan off and on and tried to download without wlan. Nothing works.
I got an 1 year old iPhone 5s with the new ios 8.1. Never got any problems with the phone before, since this update!
Thanks for your help and greetings,
Falcon2k10If i click for example on the update button in app store, there is just this ''downloading circle'' and shows loading.. and loading.. and loading and just nothing happens. Also the sympol of the updating app gets grey and there stands ''waiting''.
If i try to download an App, there is the same on the install/download button and there shows up a grey symbol of the app and nothing else happens.
No error message or something else. Just shows that it ''loads'' and nothing happens. -
Unable to install updates via App Store or Installer.app
Ever since updating my 2008 Mac Pro from Mountain Lion (+Server.app) to Mavericks (10.9.3+Server.app) about a month ago, I have been unable to install updates on that system in any way, shape, or form. Fixing permissions did not fix the problem, and reinstalling Mavericks also did not fix the problem.
When trying to check for updates in the App Store, I run into this error:
I have researched this problem extensively, and found no solution or workaround. I also could find little in the way of relevant log entries for the problem.
So, now I'm trying to install 10.9.4 manually, from a downloaded .dmg. As you can see from the screenshot below, I started the installation of 10.9.4 over five and a half hours ago. One message happened almost an hour after kicking off installation, but still nothing has happened. The logs are included inline here for your convenience.
Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Has anybody seen this before? Help much appreciated!
-peterHere you go, Mr. Davis ... and thanks!
Jul 5 16:03:07 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] loaded
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 5 16:03:07 snowbird Installer[45604]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 5 16:03:07 snowbird Installer[45604]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 5 16:03:07 snowbird Installer[45604]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 5 16:03:07 snowbird Installer[45604]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 5 16:03:07 snowbird Installer[45604]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 5 16:03:07 snowbird Installer[45604]: Env: SHELL=/bin/tcsh
Jul 5 16:03:07 snowbird Installer[45604]: Env: HOME=/Users/peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: USER=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: LOGNAME=peter
Jul 5 16:03:07 snowbird Installer[45604]: Env: SSH_AUTH_SOCK=/tmp/launch-VQKNdI/Listeners
Jul 5 16:03:07 snowbird Installer[45604]: Env: Apple_PubSub_Socket_Render=/tmp/launch-hzmFry/Render
Jul 5 16:03:07 snowbird Installer[45604]: Env: DISPLAY=/tmp/launch-jKh9Nb/org.macosforge.xquartz:0
Jul 5 16:03:07 snowbird Installer[45604]: Env: COMMAND_MODE=unix2003
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CHECKFIX1436934=1
Jul 5 16:03:07 snowbird Installer[45604]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 5 16:03:07 snowbird Installer[45604]: OS X Update Installation Log
Jul 5 16:03:07 snowbird Installer[45604]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 5 16:03:07 snowbird Installer[45604]: Warning: accessing obsolete X509Anchors.
Jul 5 16:03:07 snowbird Installer[45604]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 5 16:03:17 snowbird Installer[45604]: LSExceptions [0x7f8e22100c70] unloaded
Jul 5 16:03:27 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 5 16:03:30 --- last message repeated 2 times ---
Jul 5 16:03:30 snowbird Installer[45604]: InstallerStatusNotifications plugin loaded
Jul 5 16:04:19 snowbird runner[45656]: Administrator authorization granted.
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: User picked Custom Install
Jul 5 16:04:21 snowbird Installer[45604]: Choices selected for installation:
Jul 5 16:04:21 snowbird Installer[45604]: Install: "OS X Update"
Jul 5 16:04:21 --- last message repeated 1 time ---
Jul 5 16:04:21 snowbird Installer[45604]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 5 16:04:21 snowbird Installer[45604]: =============================================================================== =
Jul 5 16:04:21 snowbird Installer[45604]: It took 0.00 seconds to summarize the package selections.
Jul 5 16:04:21 snowbird Installer[45604]: Will do post-logout install for package with trust 501
Jul 5 16:04:21 snowbird softwareupdated (200)[174]: Adding client SUUpdateServiceClient pid=45604, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 5 16:04:21 snowbird installd[94071]: PackageKit: Adding client PKInstallDaemonClient pid=174, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 5 17:01:01 snowbird Installer[45604]: IFDCC: padded OS update package with 1341440
Jul 7 16:51:51 snowbird /System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks (200)[42]: swscan.apple.com is available: TRUE
Jul 7 16:51:51 snowbird softwareupdated (200)[184]: softwareupdated: Starting with build 10.9.3 (13D65)
Jul 7 16:51:57 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_HK_sinji
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1220: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_monica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1614: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1886: no package found for identifier com.apple.pkg.RemoteDesktopClientShell
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1929: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_TW_meijia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1930: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_ewa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1934: no package found for identifier com.apple.pkg.MultiLingualVoice_pl_PL_zosia
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1935: no package found for identifier com.apple.pkg.MultiLingualVoice_es_ES_jorge
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1937: no package found for identifier com.apple.pkg.MultiLingualVoice_zh_CN_tingting
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1939: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_ES
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1940: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1942: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_es_US
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1943: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ja_JP
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1945: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_fr_FR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1947: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_zh_HK
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1948: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_en_GB
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 031-1951: no package found for identifier com.apple.pkg.SpeechRecognitionCoreLanguage_ko_KR
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8607: no package found for identifier com.apple.pkg.MultiLingualVoice_th_TH_kanya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8608: no package found for identifier com.apple.pkg.MultiLingualVoice_es_AR_diego
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8611: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_aurelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8613: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_susan
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8615: no package found for identifier com.apple.pkg.MultiLingualVoice_en_IN_veena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8616: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_amelie
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8618: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_angelica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8621: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_melina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8622: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_sara
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8626: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_kyoko
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8627: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_allison
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8629: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_carlos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8632: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_nora
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8641: no package found for identifier com.apple.pkg.MultiLingualVoice_es_MX_paulina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8643: no package found for identifier com.apple.pkg.MultiLingualVoice_no_NO_henrik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8645: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_FR_thomas
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8648: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_federica
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8651: no package found for identifier com.apple.pkg.MultiLingualVoice_fr_CA_chantal
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8654: no package found for identifier com.apple.pkg.MultiLingualVoice_en_scotland_fiona
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8657: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_samantha
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8660: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_serena
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8663: no package found for identifier com.apple.pkg.MultiLingualVoice_ro_RO_ioana
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8665: no package found for identifier com.apple.pkg.MultiLingualVoice_cs_CZ_iveta
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8667: no package found for identifier com.apple.pkg.MultiLingualVoice_es_CO_soledad
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8669: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_claire
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8670: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_katya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8671: no package found for identifier com.apple.pkg.MultiLingualVoice_en_ZA_tessa
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8673: no package found for identifier com.apple.pkg.MultiLingualVoice_nl_NL_xander
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8675: no package found for identifier com.apple.pkg.MultiLingualVoice_pt_PT_catarina
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8676: no package found for identifier com.apple.pkg.MultiLingualVoice_tr_TR_cem
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8682: no package found for identifier com.apple.pkg.MultiLingualVoice_it_IT_paola
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8686: no package found for identifier com.apple.pkg.MultiLingualVoice_id_ID_damayanti
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8687: no package found for identifier com.apple.pkg.MultiLingualVoice_ru_RU_yuri
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8689: no package found for identifier com.apple.pkg.MultiLingualVoice_en_GB_kate
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8690: no package found for identifier com.apple.pkg.MultiLingualVoice_el_GR_nikos
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8694: no package found for identifier com.apple.pkg.MultiLingualVoice_en_US_tom
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8695: no package found for identifier com.apple.pkg.MultiLingualVoice_sv_SE_oskar
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8697: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_markus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8699: no package found for identifier com.apple.pkg.MultiLingualVoice_en_AU_lee
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8700: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_petra
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8702: no package found for identifier com.apple.pkg.MultiLingualVoice_ar_SA_tarik
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8704: no package found for identifier com.apple.pkg.MultiLingualVoice_ja_JP_otoya
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8707: no package found for identifier com.apple.pkg.MultiLingualVoice_de_DE_anna
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Product 091-8710: no package found for identifier com.apple.pkg.MultiLingualVoice_da_DK_magnus
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: BackgroundActivity: Activity check-in with Interval 21600
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:52:05 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=42, uid=200, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_firstrun_tasks)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Running for LoginDone
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion assertion with type BackgroundTask for pid 701
Jul 7 16:55:21 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: Notifying with params: {
UpdateNotificationsOnly = 1;
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: softwareupdate_notify_agent[uid=666]: appstoreupdateagent notified
Jul 7 16:55:21 snowbird softwareupdate_notify_agent (666)[701]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion assertion for pid 701
Jul 7 16:55:44 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=715, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)
Jul 7 16:55:48 snowbird softwareupdated (200)[184]: Removing client SUUpdateServiceClient pid=701, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_notify_agent)
Jul 7 16:57:48 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1147, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1288, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1292, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1291, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:58:37 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1290, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com .apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent)
Jul 7 16:59:14 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1111, uid=666, installAuth=NO rights=(), transactions=0 (/Applications/App Store.app/Contents/MacOS/App Store)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: Scan for changed products with previous 0 updates: (plus 94 predicate-only)
Jul 7 16:59:19 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 16:59:22 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 16:59:29 snowbird suhelperd (0)[189]: SoftwareUpdate: timed out waiting for makequeues to run
Jul 7 16:59:29 snowbird softwareupdated (200)[184]: SoftwareUpdate: Reusing previous package sources (SUCatalogPackageSource, SUContentLocatorPackageSource) for partial scan
Jul 7 16:59:46 snowbird softwareupdated (200)[184]: SoftwareUpdate: elapsed scan time = 26.7
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Scan (f=0, d=0) found 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 16:59:47 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier com.apple.pkg.BootCampESD
Jul 7 16:59:49 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1415, uid=0, installAuth=NO rights=(), transactions=0 (/usr/sbin/softwareupdate)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-1219: no package found for ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Ramped updates marked
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: Product 031-02368: no package found for identifier ...
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:00:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-10.9-mountainlion-lion-sn owleopard-leopard.merged-1.sucatalog.gz
Jul 7 17:02:49 snowbird softwareupdated (200)[184]: JS: 10.9.3
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:WP-4530 Series
Jul 7 17:02:52 snowbird softwareupdated (200)[184]: JS: Connected printer: MANUFACTURER:EPSON;MODEL:EPSON WP-4530 Series
Jul 7 17:03:09 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] loaded
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Install PROJECT:Install-846
Jul 7 17:03:09 snowbird Installer[1730]: @(#)PROGRAM:Installer PROJECT:Installer-721
Jul 7 17:03:09 snowbird Installer[1730]: Hardware: MacPro3,1 @ 2.80 GHz (x 8), 12288 MB RAM
Jul 7 17:03:09 snowbird Installer[1730]: Running OS Build: Mac OS X 10.9.3 (13D65)
Jul 7 17:03:09 snowbird Installer[1730]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 7 17:03:09 snowbird Installer[1730]: Env: TMPDIR=/var/folders/r2/wbhxrq5n4vn7kxch9wb8lr6r0000mt/T/
Jul 7 17:03:09 snowbird Installer[1730]: Env: SHELL=/bin/tcsh
Jul 7 17:03:09 snowbird Installer[1730]: Env: HOME=/Users/peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: USER=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: LOGNAME=peter
Jul 7 17:03:09 snowbird Installer[1730]: Env: SSH_AUTH_SOCK=/tmp/launch-BmQDON/Listeners
Jul 7 17:03:09 snowbird Installer[1730]: Env: Apple_PubSub_Socket_Render=/tmp/launch-UKeIBF/Render
Jul 7 17:03:09 snowbird Installer[1730]: Env: DISPLAY=/tmp/launch-ZiY74U/org.macosforge.xquartz:0
Jul 7 17:03:09 snowbird Installer[1730]: Env: COMMAND_MODE=unix2003
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CHECKFIX1436934=1
Jul 7 17:03:09 snowbird Installer[1730]: Env: __CF_USER_TEXT_ENCODING=0x29A:0:0
Jul 7 17:03:10 snowbird Installer[1730]: OS X Update Installation Log
Jul 7 17:03:10 snowbird Installer[1730]: Opened from: /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg
Jul 7 17:03:12 snowbird Installer[1730]: Warning: accessing obsolete X509Anchors.
Jul 7 17:03:12 snowbird Installer[1730]: Product archive /Volumes/OS X 10.9.4 Update/OSXUpd10.9.4.pkg trustLevel=501
Jul 7 17:03:18 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 17:03:21 --- last message repeated 2 times ---
Jul 7 17:03:21 snowbird Installer[1730]: LSExceptions [0x7ffd98411830] unloaded
Jul 7 17:03:25 snowbird Installer[1730]: InstallerStatusNotifications plugin loaded
Jul 7 17:03:33 snowbird runner[1800]: Administrator authorization granted.
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: User picked Custom Install
Jul 7 17:03:35 snowbird Installer[1730]: Choices selected for installation:
Jul 7 17:03:35 snowbird Installer[1730]: Install: "OS X Update"
Jul 7 17:03:35 --- last message repeated 1 time ---
Jul 7 17:03:35 snowbird Installer[1730]: OSXUpd10.9.4.pkg#OSXUpd10.9.4.pkg : delta : 1.0.0.0.1.1306847324
Jul 7 17:03:35 snowbird Installer[1730]: =============================================================================== =
Jul 7 17:03:35 snowbird Installer[1730]: It took 0.00 seconds to summarize the package selections.
Jul 7 17:03:35 snowbird Installer[1730]: Will do post-logout install for package with trust 501
Jul 7 17:03:35 snowbird softwareupdated (200)[184]: Adding client SUUpdateServiceClient pid=1730, uid=666, installAuth=NO rights=(), transactions=0 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Jul 7 17:03:35 snowbird installd[1823]: installd: Starting
Jul 7 17:03:35 snowbird installd[1823]: installd: uid=0, euid=0
Jul 7 17:03:35 snowbird installd[1823]: PackageKit: Adding client PKInstallDaemonClient pid=184, uid=200 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:15:30 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: Scan for changed products with previous 2 updates: 031-04361, 031-04978 (plus 94 predicate-only)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Scan for client pid 184 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
Jul 7 17:15:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: Catalog Not Modified since last scan ("12c17-4fd9fc0cb02c0")
Jul 7 17:16:09 snowbird suhelperd (0)[189]: Verifying package at path: /Library/Updates/_ManualUpdate/OSXUpd10.9.4.pkg
Jul 7 17:16:09 snowbird suhelperd (0)[189]: packageWithPath returned nil!
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: 1477.5s to run getPPDVersion -all /Library/Printers/PPDs/Contents/Resources
Jul 7 17:27:30 snowbird softwareupdated (200)[184]: Added 3965 PPD versions from /Library/Printers/PPDs/Contents/Resources
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: SoftwareUpdate: timed-out waiting for product load operations to finish
Jul 7 17:30:31 snowbird softwareupdated (200)[184]: Scan got error Can't load data from the Apple Software Update server.
Jul 7 19:24:27 snowbird Installer[1730]: IFDCC: padded OS update package with 1341440
Jul 7 19:52:17 snowbird softwareupdated (200)[184]: BackgroundActivity: Starting Background Check Activity
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