Updating to itunes 11.1.4.62 Install failed on W8.1
Hello,
I tried to update my Itunes to 11.1.4.62 this morning, and it failed.
I followed the instructions and downlaed it from the Apple website and ran it... it failed again.
When I then tried to open Itunes, it failed staying multiple DLLs where missing.
I had to un install every apple program on the Pc and tried the itunes dowanleded install again... it failed.
I got hold of the pervios version, and it installed without a problem. I tiy to run the update again ... it failes.
( it "loads new files", gets to the get of the progress bat, then "rolling back", then the failed message.
iTunes Installer Completed.
The installer encountered error before itTunes could be configured
Error occured during installation. Your system has not be modified
Please run the installer again, or click finish to exit.
Then I open the previous I tunes, I couldnt open it as the iteuns libaray file was created by a newer version of itunes and therefore wil not load.
I renamed the file and tried again, itunes opens, but I cannot add my music or open the itunes tore, and itunes crashes.
Ive de-authorized the PC, and re-authoried it again, Itunes Crashes
Windows event logs shows an error :-
Faulting application name: iTunes.exe, version: 10.7.0.21, time stamp: 0x504d85d9
Faulting module name: iTunes.dll, version: 10.7.0.21, time stamp: 0x504d85b5
Exception code: 0xc0000409
Fault offset: 0x00fa1eab
Faulting process ID: 0x2480
Faulting application start time: 0x01cf2120f2afa332
Faulting application path: C:\Program Files\iTunes\iTunes.exe
Faulting module path: C:\Program Files\iTunes\iTunes.dll
Report ID: 4d722fdf-8d14-11e3-b058-001921394ac7
Faulting package full name:
Faulting package-relative application ID:
PLEASE, can some either help me upgrade windows, or get the version version working again ?
Thanks
Hello, G-Oker.
Thank you for visiting Apple Support Communities.
Here is the troubleshooting article that should correct this issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H.
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