Updating to latest cloud resets "Folder Location"

I updated to the latest version of creative cloud on my Windows 7 PC yesterday and just discovered it reset the Folder Location for synced files from my custom directory to the default location. I haven't lost any work but the time it's taking to move things back is very annoying and making work difficult. Dev team may want to look at this problem for future releases and anyone about to update bare in mind this may happen to you.

This is the second time it happened to me. This time I was prepared and was ready to halt it immediately but the folder location reset happens and file sync begins before the settings to change the folder location are available to change. I, like a great many people, use an SSD for my operating system and having all our Creative Cloud files located on the same drive is impractical.
The last time this happened I halted it halfway through the transfer and changed the folder location back to the one I had chosen. It then determined that the half-finished transfer on my C: drive was the most recently updated version and so used that, clearing out the initial directory. I spent a full day recovering files from the archive.
This time, it has renamed my existing folder with "(unknown)" at the end. At least it didn't delete it all over again.

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Creative cloud files folder location

many of us creative types have a fast flash-disk space for our system and application fies, and another dirive for our data.
So it is a pity that the Creative Cloud Connection utility allows the Creative Cloud Files Foder to be only on the user disk.
It is for this reason alone that I will not be using this service
d

thank you Malik, for
1. the courtecy of a reply
2. for such good news.
I'm pleased
regards, and onwards
d

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. Help!

I have just agreed to software updates on my imac and now can't open my mail. There is a message saying this version of mail isn't compatible with this latest software. I have located the updated mail in the applications folder but it won't open. I don't have the original operating software disk. Does anyone have any suggestions?

Your reply suggests that you have moved Mail to a different location, which (as I said) will prevent it from being properly updated. You cannot use Mail 4.5 with any recent version of Mac OS X. Mac OS X 10.7 (Lion) included Mail 5 and Mac OS X 10.8 (Mountain Lion) includes Mail 6. I'm assuming that you have either Lion or Mountain Lion, but if that is incorrect, you will need to provide that information.
At this point, you will need to reinstall your system. Hold down command-R at startup and reinstall the system right on top of the old one. This should not disturb any of your documents or applications, though you should have backups beforehand in case something goes wrong. And at this point, with your system in an uncertain state (I don't entirely know what you have done to it), something could go wrong.
You will also want to delete the old copy of Mail 4.5, wherever that is. You can't use it.
In the future, do not move any of the preinstalled applications. Leave them where they are.

Remember last folder location lost with Mac Lion updates

Since Lion or Mountain Lion, we have had an annoying problem where the last folder location is not remembered in Illustrator. For example when updating links on multiple files, would like for the folder location to return to the last one used, but this would go to some folder 3 levels higher/
Found
http://www.stclairsoft.com/DefaultFolderX/
fixes this. But hoping someone else has another solution as having to buy that for each computer would get costly for somethng that used to work. Also the software seems to not have bneen updated in a long time, adn don't wnat a solution that won't last. Am on 10.8.2.

how about this Mike, the file opening dialog is handled by the OS, if it still does not remember, I could manually try to code it to stay in a folder.
select a couple of images before running, to test,
#target Illustrator
// script.name = relinkAllSelected_v2.jsx;
// script.description = relinks each selected placed images one at the time;
// script.required = select at least one linked image before running;
// script.parent = CarlosCanto // 7/12/11; version 2 - 07/25/13
// script.elegant = false;
var idoc = app.activeDocument;
sel = idoc.selection;
if (sel.length>0)
          for (i=0 ; i<sel.length ; i++ )
                   if (sel[i].typename == "PlacedItem")
                            var iplaced = sel[i];
                            var ifile = iplaced.file;
                            var file = File.openDialog ("Select file to replace " + ifile.name);
                            if (file!=null) // skip if user Cancels
                                iplaced.file = file;
else
          alert("select at least one placed item before running");

Adobe Updater icon no longer in menu bar after latest Cloud updates ...

... or maybe it's actually the Adobe Applications Manager, I don't know.
How do I get it back?

Thanks for your response. It could be that there isn't a problem.
But since I bought the Creative Cloud, there has always been a small red icon in the menu bar (along with the Apple icons for WiFi, BlueTooth, etc.) for the Adobe Application Manager. I could launch the Application Manager right from there if I wanted to check for updates, but the chief value was that the Application Manager was always on the lookout for any Cloud updates. When there was an update, there would be a number displayed right on the icon that essentially said that there was one (or two or three) updates available. When you see the number, you run the updater.
But recently, that icon in the menu bar has vanished and I don't know if Adobe Application Manager is still actively looking for updates.
I can still launch the Adobe Application Manager from the Apps folder or from the dock and the AAM shows a list of Cloud apps and indicates whether they are installed or not. But no mention about updates.
Yes, I can check for updates from any Cloud App and that launches AAM which reports that there are no new updates. And I can click on Preferences and check the box that says "Notify me of new updates in the menu bar." So maybe the icon will appear in the menu bar if there is an update?
A minor issue, I know, but that little icon used to be in the menu bar all the time ... and seemed to be looking for updates.
Thanks,
Brad

After attempting to update to latest software, iphone 4 stuck showing connect to itunes picture screen, computer will not recognize device, have tried restarting/restoring/hard reset/every suggestion listed on apple troubleshooting website. thoughts?

after attempting to update to latest software, my iphone 4 is stuck showing "connect to itunes" picture screen. My computer will not recognize device. I have tried restarting/restoring/hard reset/reinstalling itunes and every other suggestion listed on apple troubleshooting website. thoughts?

The next step is to try recovery mode as described here:
iOS: Unable to update or restore

Creative cloud disappear after 15 secondcan't update the latest version

When I start my computer Creative cloud disappear after 15 second i can't update the latest version. when I try more time ICON disappear from the Top right corner. I try to uninstall the apps it is not working. please help.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

HT4623 I updated to latest system. it tells me I have to accept new i cloud terms and conditions. When I try, which i have been doing since Friday, it tells me I cant connect to server. This means I no longer have an smart phone. Apple ignore me!!!

I updated to latest system. It tells me I need to accept new terms and conditions. I have tried since Friday. It continually tlls mr I cannot connect to server. Result I no longer have anI phone. What do I do?
Apple ignore me!!!!

Hi man with problems,
Thanks for visiting Apple Support Communities.
If you have not already, be sure to try restarting and, if that doesn't resolve it, resetting your iPhone. See this article for help:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you still see a "cannot connect to server" message, try the steps in this article next:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Creative Cloud Preferences: reset Install Location to Default Location

I meant to change the location of my Creative Cloud files in the preferences, and accidentally changed the Install Location. Now there's no longer an option to set it back to "Default Location"
How would I do that? I don't mind resetting all of my preferences but I can't figure out how to do that.
thanks!

Hi,
Please refer to the thread below where the fix is provided:
How to: Resetting install location back to "Default Location..." (Windows 8)
Regards,
Sheena

HT204150 I have recently switched to the latest i-phone. my contacts are updated by i-cloud between phone and mac laptop.there are only about 720 contats showing on phone from app. 1250 on the computer. please advise how to correct phone

I have recently switched to the latest i-phone. my contacts are updated by i-cloud between phone and mac laptop.there are only about 720 contats showing on phone from app. 1250 on the computer. please advise how to correct phone

On the mac, only contacts in the "iCloud" section will sync to other devices. Those in the "On my mac" section do not. Could that be your problem?
To test the icloud situation, log into icloud.com with your mac's safari and to to the contacts page. What you see there is what icloud has received from mac and iphone.

Changing Apple Software Updates download folder location

Hi,
My C drive is full so my computer won't allow me to update iTunes. I have moved Apple Software Updates (as well as my iTunes and media folders) to my D drive but it still downloads the update files to my C drive which doesn't have room to allow the download to happen. Can anyone tell me how to change the download folder location for ASU?
I'm hoping if I can change the location it will work. Any help or other suggestions would be much appreciated!
Thank you

HI,
Saving files to the Desktop can lead to poor performance on your Mac, read here.
http://discussions.apple.com/message.jspa?messageID=7667118#7667118
If you still want to save files to the Desktop regardless, and you can change the default location in Safari Preferences, then make not of your Safari Preferences and then delete this file.
com.apple.Safari.plist
~/Library/Preferences.
Move that file to the Trash and restart your Mac. Try Safari Preferences/Downloads, click "Other" and see if you can navigate to the Desktop.
You would be much better off creating a folder and keeping in your Dock.
*"i want my downloads to go to a folder on my desktop called downloads."*
Name it anything but Downloads.
Carolyn

Updates lose Media Folder Location

Major iTunes updates like the last (11) always lose my Media folder location (on external).
First, how do I redirect it back to the existing folder on my external drive?
I've read all the text on how to Move/Change, but what is the procedure to Recover?
Second, when will Apple resolve this issue? This is version 11 afterall!

Changing the media folder location does just that. For a new install of iTunes the library will still be created in <User's Music>\iTunes. The location of <User's Music> will depend on which flavour of Windows you are using, your user name, or whether you have actively moved the folder to a non-standard location.
If you want the library created in a different location, or to connect to one, then hold down shift key as you start iTunes (option on a Mac) and keep holding until asked to create or choose a library. Click one and browse to the location of your choice.
Updating iTunes shouldn't have made any changes to your previous arrangements but of course things aren't always perfect. Ideally you would have a backup ready to restore in the event of any problems.
tt2

HT4623 I've tried to update the latest version however I've been without a phone for a day as it seems to be stuck on an iTunes logo. I've tried updating via iTunes inc updating latest version but my phone still won't reset. Any ideas? Please help

I've tried to update the latest version however I've been without a phone for a day as it seems to be stuck on an iTunes logo. I've tried updating via iTunes inc updating latest version but my phone still won't reset. Any ideas? Please help

See Here > http://support.apple.com/kb/HT1808
If using Windows...
Temporarily disable your firewall and antivirus software and try again...
http://support.apple.com/kb/TS1379
See iTunes Connection Issues here...
iTunes for Windows: Troubleshooting security software issues
EMPJ wrote:
Spends 3 hours downloading latest software then says unable to restore
If the issue persists, take the Device to any Apple Store for evaluation. Be sure to make an appointment first.

Can't update the latest CC app (April 2015 - Photoshop CC2014 & BridgeCC)

Hi,
I use Macbook with latest OS updated.
I can't update the latest app (April 2015 - Photoshop CC2014 & BridgeCC).
Every time i've tried, the error occurred as you can see images attached.
I've also tried uninstall and reinstall both apps, but same problem persists.
It's few days since these updates show up, but until now I still can't update.
Thanks.

first, sign out and then back in to your cc app and retry updating, http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
if that fails, close your cc app and then reopen and retry updating.
if that fails, restart your computer, sign out and then back in and update.
if that fails,
Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Updating to latest cloud resets "Folder Location"

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