Updating to Lion Osx - New in mac

hello
a few weeks ago i decided to dump my pc and buy an imac
i bought the imac about two weeks ago and i sent my recip to apple to get the lion osx update..
apple sent me back the update code but when i enterd it in the mac app store (quick links -> redeem) it says "the code you entered in not recognised as a valid code"
what should i do?

Contact Apple. Since the Mac you purchased, if new, has been on the shelf a long time, may be the reason it's not recognizing the code.

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