Upgradding Prime Infrastructure version 1.2 and LMS 4.x to Cisco Prime Infrastructure 2.0

Hello,
A customer currently have 2,500 Cisco Prime Infrastructure Lifecycle device license using Prime Infrastructure version 1.2 and LMS 4.x. the customer wants to upgrade to Cisco Prime Infrastructure 2.0.
Does anyone know if it is possible to upgrade to version 2.0 without additional cost? the licenses from
Cisco Prime Infrastructure 1.2 has to be upgraded or we need only to rehost the VUDI.
Also could be possible to upgrade LMS 4.x to Cisco Prime Infrastructure 2.0?
thanks!

The two features you mention are two big missing ones. Another is full syslog capability. I don't believe CiscoView or day one support via package updates is included either.
Another is less tangible - the depth of experience and documentation available for LMS vs. Prime Infrastructure (particularly the wired management features). I agree for wireless PI 2.0 looks good. Some new features are coming for wired that look promising but they are new as of PI 2.0 so I'm taking a wait and see on them.
I hope to get 2.0 up in my lab in the next week or so and will hope to be pleasantly surprised but that's seldom the case with a major new release.

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Ciscoworks LMS 3.0 to Cisco Prime Infrastructure LMS 4.2

In order to complete the upgrade the LMS 3.x runs over a physical server that ends with the upgrade(server its gona be retired), the think is that the Cisco Prime comes with an UCS and its gona run over a VM. The question here is the "Cisco Prime Infrastructure 1.1 - Maj Upg from LMS 2.x/3.x" media could be runs as clean install, I mean with no LMS 3.x intalled before? an the "Prime Infrastructure LMS 4.2 - 1.5K Device Maj Upg Lic" could be registered with no license installed of LMS 3.x?

There are a couple of things to distinguish:
1. The product SKU you need to order to migrate from LMS 3 to LMS 4.2.
2. The license file that is installed on that new LMS server.
#1 is based on Cisco agreeing, usually through the partner or reseller you are working with, that you are entitled to order the upgrade SKU (vs. buy a complete new product). The upgrade SKUs are all listed in the ordering guide here.
L-PI12-1.5K-UP (note - NOT the 1.1 product description you noted in the original post) would be the SKU for a major upgrade from LMS 2.x/3.x to the current Prime Infrastructure 1.2 release at the 1500 device license level. That upgrade includes licenses for both PI 1.2 and Prime LMS 4.2. You may choose which to install - most LMS customers stick with LMS for now as PI 1.2 does not yet have full feature parity. Your managed devices should not exceed 1500 combined (in this case) but that combined number is not enforced technically by the product's license daemon.
Once you have purchased the product and have the media you can install it on any host that meets the installation prerequisites as far as OS, memory, disk etc. A clean installation of LMS does not check for or require a previous installation as far as technical checks.
#2 - Once you have installed the new LMS server (and optionally a step near the end of installation, you need to add in the license file (*.lic file). That is obtained through the Cisco licensing portal (or via the TAC if you prefer) using the Product Activation Key (PAK) received with your product.

Migrating from CiscoWorks LMS 3.1 to Cisco Prime LMS 4.2

Hi Everyone
My client was formerly having CiscoWorks LMS 3.1. Recently, they purchased Cisco Prime Infrastructure v1.2, which comes with Cisco Prime LMS 4.2. Can I migrate the database (equipment list, usernames etc.) of the CiscoWorks LMS 3.1 to Cisco Prime LMS 4.2? If yes, how do I do this? Please kindly advice.
Shown below, were the Part Numbers quoted to the end client.
R-PI12-UP-K9
LMS 2.x/3.x to Cisco Prime Infrastructure 1.2 Major Upgrade
L-PI12-LF-1.5K-LIC
Prime Infrastructure 1.2 - Lifecycle - 1.5K Device Lic PAK
L-PILMS42-1.5K-U
Prime Infrastructure LMS 4.2 - 1.5K Device Maj Upg Lic
R-PI12-BASE-K9
Prime Infrastructure 1.2 Base License and Software
L-PI12-1.5K-UP
LMS 2.x/3.x to Prime Infrastructure 1.2 Maj Upg 1.5K Device
Regards,
Ram

Thanks Marvin for your advice. Just one last question, there's a statement in the URL that you've provided
"Ensure that the passwords, HTTPS port and SMTP server details are same in both LMS 3.2 SP1, LMS 4.0.1 or LMS 4.1 server and LMS 4.2 server with Symantec Veritas implementation, while migrating data from non-HA to HA environment."
Does this mean my client need to purchase Symantec Veritas, as well?

Cisco Prime LMS appliance Compatibilty with Cisco Prime NCS

Hi,
Is it possible if we can install Cisco Prime LMS 4.2 in the appliance which is inbuilt with Cisco Prime NCS .
We have PILMS42-1.5K-U license available with us.
Rgds,
Kamal

One can install either LMS 4.2 or NCS on the a physical (software on PRIME-NCS-APL-K9 hardware) or virtual appliance (software installed on customer-provided VM).
The two products (NCS and LMS) cannot coexist on a given appliance instance. This is due to change in the future as LMS and NCS merge under the Cisco Prime Infrastructure 2.0 release but for now they are distinct and separate products with a common approach and similar look and feel but requiring separate servers, whether physical or virtual.
Please refer to the ordering and licensing guide here.

Upgrading from LMS 4.1 to Cisco Prime Infrastructure

Looking for some information and confirmation on the upgrade process.
Currently we are running LMS 4.1 with a valid SAS Service Contract which will allow me to upgrade to Prime Infrastructure 1.1 or Prime Infrastructure 1.2 using the upgrade tool at no charge. After using the tool I am given access to download PI1.1 or PI1.2, however, it only actually let me download PI1.1 but said i do not have the proper permissions to download the 1.2 license. I also noticed that the software images for 1.2 are not available ont he ciso download page.
I am wondering what the latest version of Prime Infrastructure I will be able to upgrade to without an additional purchase. Can I upgrade up to all the way up to 1.4 or can I only go up to 1.2 (but then where is the download for the software).
If i can upgrade to 1.4 then what path should I take? 1.1 to 1.3 to 1.4? Just skip 1.2 since the download is not available and it will not let me download the license file?
Thank you for your help

LMS 4.x to Prime 1.x would not be considered a functional or recommended "upgrade" for most intents as you would lose several major capabilities (Topology, Ciscoview, many reports, compliance templates, etc.). Your best path right now would be to move your LMS along to the current version - 4.2.4. The release notes explain the upgrade path for that.
Licensing and upgrade eligibility-wise you need SASU for PI (not plain SAS for LMS) for major upgrades (i.e to go to 2.0). An LMS SAS contract entitles you to migrate to PI 1.2 which in effect means 1.3 although Cisco had some issues with updating the ordering system so there was not actually a SKU for PI 1.3 sold - only the 1.2 version which, when combined with your LMS SAS service contract, entitles you to move to PI 1.3 (or 1.4 but that's not generally recommended). More details are in the Prime Ordering and Licensing Guides here.
Personally, I recommend customers with existing LMS 4.x installations wait until PI 2.1 comes out to consider the upgrade. 2.0 still misses several tools present in LMS 4.x.
If you really want to move over to PI, you can export the data from LMS 4.2.4 and import into PI 1.3 (or 2.0).

Upgrade Cisco Prime LMS 4.0 to Cisco Prime Infrastructure 2.1

My company has asked me to migrate Prime LMS 4.0 to Prime Infrastructure 2.0 for a client and can not find the guide, the questions are? the migration is possible without an intermediate step? and There is a guide to update LMS 4.0 to PI 2.0 ??
Thanks in advance.

Prime LMS 4.2.2 added support for the PI template directly:
Export Data for Prime Infrastructure
Cisco Prime LAN Management Solution supports data migration to Prime Infrastructure 1.2. This feature enables user to export the Device Credentials Repository (DCR) data from LMS 4.2.x versions to Prime Infrastructure 1.2. The data backup status and backup location are displayed at the bottom of the Export Data for Prime Infrastructure page. The data being exported from LMS and the data imported back to PI are listed as follows.
Data exported from LMS
•Device Credentials Repository (DCR)
•Software Image Management
•Config Archive
•Change Audit
•Syslog
Data Imported to PI
Device Credentials Repository

I upgrade the last version of firox and I restared my pc but the worning sign still there Whay ?

Hi : I having this problem for a while in my home page I have a wornig about upgrade my firox version and I did it !! after that I restared my computer and I still having the same sign , why ? what I should do to correct this matter ?
Thank you for your support.

See Empty/corrupt library after upgrade/crash.
tt2

I upgraded skype to version 7.4 and since then i r...

I upgraded skype to version 7.4, i downloaded skype for desktop and my laptop runs on Windows 8.1 Pro. Since i did the upgrade i cannot connect to my account. Can you please provide me with a resolution as it is my main communication tool and i have huge issues without it?

Does this site (skype.com) recognize your account (can you log in here)? If so:
Try resetting Skype settings:
1) Exit Skype or use Windows Task Manager to terminate Skype.exe.
2) Open explorer, search for %appdata%. 3) Find the Skype Folder.
4) Rename this folder to something like Skype_Old
5) Now search for %temp%\skype.
6) Delete the folder entitled 'DbTemp'
7) Restart your computer, then launch Skype
If Skype is your main communication tool, you should allways, keep a full installer of the previous working version at a safe (multipple) place. This is not to be mean, It's common sense, and what I do myself.
Now .. where can you get that file? I've not got the version nubers here, but the current one (should you make it work), is:
http://download.skype.com/msi/SkypeSetup_7.4.0.104.msi

Upgraded to latest version for Mac and firefox home page missing graphics, test fill in boxes etc.

Hi: I tried to upgrade to the latest version for Mac and most of the graphics don't appear and the search text boxes and other items are not visible. Can you help?

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
*https://support.mozilla.org/kb/Changing+fonts+and+colors
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong
*https://support.mozilla.org/kb/Website+colors+are+wrong
*https://support.mozilla.org/kb/Websites+look+wrong

Does Cisco Media Services Interface mark RTP and Signaling packets regardless of Cisco Prime Collaboration/MediaNet Deployment?

Hi there,
I'm deploying Cisco UC Integration Lync 9.2(5). There's a QoS portion which states that you can install Cisco Media Services Interface on the user's PC and is to be used with Cisco Prime Collaboration or MediaNet:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft_chapter_010.html#CUCI_CN_IDBE72E9_00
If we don't have Cisco Prime Collaboration or MediaNet, does Cisco Media Services Interface mark RTP and Siganling packets on the outbound regardless? Or do I have to manually set the DSCP values for the PC?
Thanks,
John

When you were placing the internal test calls, where was your phone located? The RTP streams are usually only set up between the two endpoints (assuming no transcoder or MTP is used).
Have you have already checked calls between IP phones at your central site (where Unity is located) and IP Phones at site A? Are these working fine? If not, then it's likely you do have a QoS issue over the WAN to Site A.
Have you confirmed whether or not calls from the PSTN gateway at site A experience any voice QoS issues when transferred to an IP Phone at the central site?
Is the same codec is being used for the MGCP gateway as for IP Phones at that site (check the Region settings for the Device Pool it's in)?
If these things have all been checked, then you may want to consider collecting a simultaneous sniffer trace from each end of a single call, and comparing what's seen at the two endpoints.
Kind regards,
Craig

I have upgraded to newer version of labview, and the older versions of LavVIEW are now piling up. Can I uninstall the older versions? if yes how?

Do I have to keep all the old versions of LabVIEW as I did not uninstall the older versions, but only downloaded the latest version of labview from the website and installed it. A new version and icon is installed on my PC now. What can I do?

You asked "Do I have to keep all the old versions...". Of course not. You can do whatever you want. Each version of LabVIEW installs in its own directory, which is what allows you to keep multiple versions installed in case you need to support programs written in earlier version that cannot be upgraded yet for whatever reason. Conflicts may arise if you install older versions later than new ones and you install the libraries for the hardware interfaces like VISA and such. Older versions of these libraries sometimes cause problems with newer versions of LabVIEW.
If you do not want multiple versions, common practice is to completely uninstall the current version before installing the new one. If you have more than two versions but only want the latest, simply uninstall the older ones from the main NI installer. Depending on how old the versions are that you are uninstalling something with the new one may break so you may need to repair that installation. You may just want to simply uninstall all NI software and then just do a clean install of the latest version. That will likely be your best course of action.

Upgraded to newest version of iTunes and it will not open. Please help!

I've already tried removing Quicktime from my computer and reinstalling it and that worked once but after I shut down my computer and turned it back on iTunes would not work again and trying to repair the Quicktime program did not work.

Alright, for this, try the following:
1. Follow all steps located here: http://docs.info.apple.com/article.html?artnum=93698 (be sure to grab all leftover files in Program Files and system32).
2. Download and install the Windows Installer Cleanup Utility (http://support.microsoft.com/kb/290301).
3. Opens the utility, remove anything for Apple, iPod, iTunes, or Quicktime.
4. Re-download and install iTunes from http://www.apple.com/itunes/download
If the same error appears after that, do steps 1-3 again, but then go to Start>Search, choose to search for 'All Files and Folders', and search for Quicktime. Delete everything that comes up (except if you see any Java files, as those don't delete properly). Also, if you come across any files that don't say 'Delete', skip them, and if you get an error when deleting a file, skip it as well. Try reinstalling again.

Recently upgraded to new version of Firefox and after a Windows System Restore was performed today Firefox is no longer accessable (clicking Firefox icon results in nothing) what can I do?

After System Restore Mozilla Firefox icon is still on the bottom of screen but now when I click on the icon the Firefox browser does not open. I have a number of bookmarks saved that I would perfer not to lose - is there anyway I can restore Firefox without losing bookmarks?

Using System restore can cause your Firefox installation to get corrupted because not all files are restored, so be careful with doing a System Restore.
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Upgrade to ACS version 5.5 and license

We plan to upgrade Cisco ACS from 5.3 to 5.5.
Do you need to reinstall the license file ? Can the same license file from 5.3 used for 5.5 ?

Edward told you what you need to do.
keep the license file with you just in case. bad things always happen.
But usually if upgrade is done successfully you don't have to provide the license again.
Rating useful replies is more useful than saying "Thank you"

Cisco Prime Infrastructure 2.0 and ASA 55xx platform problem

Hello,
We recently upgraded to Prime Infrastructure 2.0 with the hope being able to manage our ASA's from PRIME (and complete an LMS migration).
When I attempt to add ASA's to prime i get the following collection errors:
Unable to collect processor and RAM information.          Processor and RAM information.          Unexpected error. See the log file inventory.log for details.
In the logfile I get the following XML parsing error on the MIB:
<palError>
<deviceId>6284310032</deviceId>
<code>VALIDATION_ERROR</code>
<message>Failed to validate output XML: cvc-maxInclusive-valid: Value '3484331296' is not facet-valid with respect to maxInclusive '2147483647' for type 'int'.</message>
<result>
    <result xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="/CISCO-MEMORY-POOL-MIB/xmp-im-file-system-module.xsd">
      <xmp-im-file-system-module>
        <MemoryPoolStatistics>
          <memoryPoolIndex>1</memoryPoolIndex>
          <free>4294967295</free>
          <largestFree>4294967295</largestFree>
          <used>3484331296</used>
        </MemoryPoolStatistics>
To me it seems that the ASA returns a value that is bigger then int32 and thus causes an overflow? Any clues? Workarounds to add an ASA to Prime without checking these MIB'S?
Regards,
Marcel

Hi,
does anyone happen to know if that problem is fixed? My currently setup looks like this:
1. Cisco Prime Infrastructure 2.1 with updated device pack.
2. Assurance license
3. ASA5510 which has enabled netflow. Netflow is being sent to Cisco Prime 2.1
I do receive netflow raw data within Cisco Prime 2.1 but any graphical display of netflow data is not working. Does anybody has an idea where the problem is? Could it be that the graphical data is only displayed when sending netflow 1, netflow 5 or netflow 7?
regards
Maurus

Upgradding Prime Infrastructure version 1.2 and LMS 4.x to Cisco Prime Infrastructure 2.0

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