Upgrade and invalid serial number

I am trying to upgrade FCS to FCS2. Both are academic versions. It keeps telling me that the serial number on FCS is invalid. A search brought up that FCP5 cannot be upgraded to FCP6 in the academic version. Is the same true for FCS?

After calling Apple and being transfered eight different times, I was told that I could not return the upgrade for a full version because it had been more than two weeks since I had ordered it. I didn't try installing it because I was in the middle of a large project and didn't want any problems. After explaining that I had just thrown $500 away, the person spoke to his supervisor and allowed me to return the upgrade. David S. was correct in that the academic version cannot be upgraded. However, I don't see this mentioned anywhere in the Apple store for education. I thought I had done this when I switch from FCP2 to FCP3, but that's been awhile back so maybe I'm wrong.

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Upgrade trouble - invalid serial number??

Hello all,
Maybe I'm just missing something obvious here, but I'm trying to upgrade Logic 7.2 to Logic Studio.
Early on in the install there is a prompt for entering your serial number. I do that, using the serial number on the Logic Studio install documentation. Then I receive another prompt asking for my original serial number, or to insert my xskey. My xskey is always attached to my mac, so I figured I don't have an original serial number, and my xskey is attached, so I select continue. But then I get a prompt that reads "The serial number you have entered is invalid", and the install can't continue.
Is there something I am supposed to enter in that second serial number prompt? Seems like my xskey is not being recognized. But my 7.2 install runs flawlessly.
Now this is the interesting thing, the xskey I have is old (been using Logic for years). It's one of the old Emagic keys (the blue one), not the Apple xskeys. Could this be a problem? Has anyone else had this issue? Is there a work-around?
Thanks in advance.

That has to be frustrating waiting for that...
My L8 upgrade is ordered, hope I don't go through that.
So do you have the original manual that came with L7 upgrade?
Mine has it on the inside cover, haven't looked at the dongle # to see if they are the same.
As well, is your dongle updated to the latest? That's what I had trouble doing with the 7 upgrade, I had to update the dongle first. Mind you you're using 7.xx so it should already upgraded, but just thinking.
Later
Message was edited by: seclusion

Invalid serial number elements 7

look like nobody can help me I have my pc , upgrade operative sisstem, not deactivate pothoshop, reinstall from the adobe page and invalid serial number, activate and deactivate maybe?

I dont have disk and desinstall the old one!!!

Any Invalid Serial Number Installation Issue With PSE 12 - PE 12 Windows or Mac ?

http://forums.adobe.com/message/5711110#5711110
Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
Tonight a friend alerted me to reports of similar happening for a lot of Photoshop Elements 12 Mac users. See the link posted at the top of my post.
At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
If anyone is experiencing this problem with Premiere Elements, please let us know.
From the link above, it would appear that Adobe is working on the issue.
Thanks.
ATR

shikha
Thanks for the reply.
In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is "online - due to some firewall or network issues"?
Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
Thanks.
ATR

Invalid Serial number and RAM memory upgrade problem

1. Please, I am trying to reinstall Snow Leopard, at the end is coming
"Invalid serial number entered Setup requires a valid serial number. The serial number has the format XSVR-106-x-xxx-xxx-xxx-xxx-xxx-xxx-x!
but my serial number is:
C07XXXXXXXXX!
What is wrong?
2. When I try to install 1 DDR Kingston 8GB PC3 10600 CL9 204-PIN SODIMM is coming a clicking sound, What is the problem?
Thanks.

All OS X Server 10.6 purchases include a product serial number key, and this serial number key is a required part of the OS X Server installation. This is a product activation key, and as shown in the display this key begins with XSVR-106 for OS X Server 10.6. This key was included with the paperwork from the original purchase on a couple of stickers on a card, if this system was acquired with OS X Server 10.6. If this OS X Server 10.6 media was acquired from elsewhere, then look for a sticker with the media and packaging. Otherwise, please contact the vendor and ask for the serial number for the media you've acquired. If you've purchased this Mac Mini with OS X Server 10.6 from Apple directly and no longer have the key, then you'll want to contact Apple Support for assistance.
As for your second (memory) question, presumably the memory is not compatible with your particular Mac Mini, or there's a problem with the memory itself. There are usually tech specs available listing the particular requirements for the memory for a particular Mac Mini system. If you purchased this memory from Kingston specifically for this particular system, contact the Kingston support folks and ask for assistance.
If you post the specific model of Mac Mini, somebody here can probably locate the memory requirements.

Acrobat 8 - switch hw and os from win xp to win 8.1 - installation says 'invalid serial number' - although I am very sure, it is :o)

Hi folks,
I am switching from my former pc (win XP) to a new one (Win 8.1).
As I wanted to move my acrobat 8 installation to the new computer, I did the following right now:
- I deactivated the license (from within acrobat 8) on the old computer
- I uninstalled acrobat 8 on the old computer and restarted it
- I downloaded acrobat 8 from the adobe website on the new computer
- I startet the installation, which asks for the serial number
- I logged in to my acrobat-account and found my serialnumber there
- I checked this serial number with my paper-copies and invoice (bought ion 2007): it's allright
- I typed in the serialnumber / I copied it in from the account / I copied it from the email I recieved in 2007 / I checked it twice and more:
The installation-tool says 'invalid serial number' - although I am very sure, it's the right one.
I cant go further.
What is going wrong or am I doing wrong?
thanx for your help

Hi crunchycrisp,
First of all i wont suggest you to install Acrobat 8 on windows 8. This version of application has never been tested on Windows 8.
You may upgrade to the latest version of Acrobat.
~ Ajlan Huda

Invalid Serial number during upgrade from 10.4.11 to 10.5

I upgraded our Xserve from 10.4.11 to 10.5 and when it first boots after the install, I get to the enter serial number screen. At this point the 10.5 serial number I enter goes through validating and then says invalid serial number format. I have several serial numbers I have tried so I know that a wrong serial is not the cause. I have tried connecting from another computer with server admin and changing the serial number that way, which when, I do shows the 10.4 serial number but then says invalid serial when entering the 10.5 serial. It seems like it is confused on what the serial number or format should be. Is there a way to manually install a serial number or at least get past it so I can then install the most recent update and hope that fixes this issue? I see there were some similar issues with the 10.5.8 update but I think the install dvd is only 10.5 or 10.5.1 maybe.

Well I finally got past it by ssh'ing into the server while it was at the serial number page and issuing it this command and specifying my serial number
/System/Library/ServerSetup/serversetup -setServerSerialNumber xsvr-xxx-xxx-x-xxx-xxx-xxx-xxx-xxx-xxx-x
I then rebooted the server and it came back to the same enter serial number screen but upon entering it one more time, it validated and is happy now.

Invalid serial number CS2 Photoshop upgrade?

mmail@morninmail
invalid serial number when trying to upgrade Photoshop CS2 Harddrive crashed, trying to reload. Could not unlock.

In all your responses not once did you give the actual error message it displayed. Was it "Invalid Serial Number"? If so, in what dialog did it display that message? Maybe even a screen grab would be helpful to show it.
I know you've been around the block with support, and they're really the ones you're supposed to be able to get help from, but if you're going to ask a question here and expect more than sympathy, how about providing:
1. The exact sequence of steps you're going through.
2. What goes wrong.
3. The exact wording of any and all error messages.
4. Info from the Windows logs.
It may be that someone here will recognize a problem they've solved and say something like, "Oh, that problem needs you to use the licensing repair tool" or "you need to run the installer as Administrator" or similar.
At this point you just haven't provided any information about what's wrong.
-Noel

Invalid serial number when upgrading to Aperture 2

I purchased aperture 2 upgrade version and I tried all afternoon to install it. There was no problem inputing the serial number that comes with the DVD. I didn't have my serial number for 1.5 so I opened Aperture 1.5 and look up the original serial number. It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?

wayneker wrote:
[...] It kept telling me that I have an invalid serial number for the original version. I can't install the upgrade. What do I do?
Is your original version an educational one? What you have reported sounds like what happened to me.
There is no upgrade for the educational version. You must purchase a new 2.0 version. (You must read the small print at the bottom of the Aperture ad to find this out.) (it's as though it's a secret.)
Jerry

Invalid serial number Lion Upgrade

Anyone else getting "Invalid serial number" when going through the upgrading process at http://www.apple.com/macosx/uptodate ?

I bought my macbook on the 11th July at the apple online store, and today came out on July 20th according to Apple lion and a lion could upgrade for free, my surprise is that when I put the serial from my macbook tells me that my new serial not eligible and the worst is that I am not in USA now someone know how to fix I have the invoice of my own apple and itunes comes upmuch of buying a macbook and an iphone on the 11th July (Excuse my English )

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help

Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

Had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")

had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")? Account is active.

Is it by any chance asking for a "qualifying serial number"?

Invalid serial number for Photoshop Elements 12 trial upgrade.

I originally installed Photoshop Elements 12 as a trial version. Then I purchased the product, received an Order Number and a Serial Number. In the Photoshop Elements "Welcome Screen" that appears on start up, I clicked the "License this product" button and was seemingly logged in to my Adobe ID account and was presented with a serial number form to fill out. After entering the serial number several times correctly, it still gives me an error message saying the serial# is invalid for Photoshop Elements.
Next step for a solution?

You may find this to be helpful:
Find your serial number quickly

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?

I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?

Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha

Upgrade and invalid serial number

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