Upgrade check: command-shift-double-click has no effect

We're installing Adobe Creative Suite 2 Design Premium. We have what should be a valid serial number for a copy of Adobe Creative Suite 2 Premium. However, the installer terms it invalid.
Someone else in my company just spend a long time with customer service trying the solution of activating the upgrade code window (where you can bypass the problem by confirming a number given by customer service). The instructions are to command-shift-double click on the Invalid Serial Number window. Well, he's done that clicking combination everywhere on the screen, and it's caused nothing to happen except sometimes selecting the text.
Is there any other way to bring up that window? Does it require an active connection to customer service to even bring up the window in the first place? Is there any larger workaround we could try?

Correct Lenoxus it is possible the unlocking function may no longer work under Mac OS 10.9.3.  Thank you for the update that our support team was able to generate a non-upgrade serial number after verifying the validity of your upgrade.
For future viewers of this discussion you can contact our support team at Contact Customer Care.  I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html and ensuring your serial number is registered under your account.

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