Upgrade CS6 from CS5.5

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Adobe Application Magaer install fail and How to registration my product?
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Yip Derek do you receive a specific error message when you try to install your software? What software exactly are you trying to install? Finally which operating system are you using?

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Upgraded to CS6 from CS5. now both are running?

I just upgraded to CS6 from CS5. i was told by tech support that i would be prompted to enter my new CS6 serial number to start download and that I would also be prompted to enter my CS5 serial number to activate the upgrade of my existing software.
I followed the installation step by step but I was only prompted to enter my CS6 serial number.
Installation is now complete and I now have both CS5 and CS6 versions that run.
Is this normal?
Any help would be greatly appreciated.

I too upgraded my CS5 to CS6 today and have the exact same issue (both CS5 & CS6 are active on my computer now). I had a full version of CS5 Design Standard already installed and installed an upgrade to CS6 Design and Web Premium today. Should CS5 be uninstalled or would that interfere with the CS6 upgrade version ?????

Can I upgrade to CS6 from CS5.1

I would like to upgrade to a CS6 from CS5.1
Please let me know how this is possible

You should be able to as long as CS6 is for sale where you live. Select "Buy" in the following page and then choose the upgrade option instead of the Full.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Upgrade to, from CS5 Photoshop CS6 trouble

I purchased the upgrade to CS6, from CS5. I need to download the exe and 7z files. I can't get the 7z file. I keep getting message: file archive part of Adobe Photoshop CS6 is missing. I've tried everything I know. Please help!

https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
Mylenium

Is there an upgrade path from CS5 to CS6?

Just purchased a D810 and need to upgrade CS5 to CS6 (and Camera Raw). Is there such an upgrade path? I can't locate much about this on the websites.

Hi Bill,
There is an upgrade path from CS5 to CS6 Photoshop.
Refer to below link.
Creative Suite 6
Thank you for posting on Adobe Forums.

Upgrade paths from cs5 to cs5.5

Hello,
I just got off the phone with customer service. I upgraded from CS4 to CS5 in late December. I would like to upgrade InDesign from CS5 to the 5.5 version. I was told this isn't an option because I own the suite.
This perplexes me since I have purchased many, many single items from Adobe in the past--from Pagemaker 3 pretty much on. Is it really true that once I went to CS2 I abandoned my rights to upgrade individual products?
It seems a bit unreasonable, after spending $600 at the end of last year, that now, three months later, I need to spend another $400 just to update one program. Am I missing something?
I am posting here because the representative I spoke with had a really, really hard time understanding English and I'm not sure he even got my question. It took him over a half hour just to find my account and verify that I had a registered version of Design Premium. He told me that part of the problem was that I have purchased so many Adobe (and Macromedia) products over the past 15 years that I now have four accounts and that it was not possible to consolidate all my software under one single account. This also sounds very odd. HELP!
Thanks!
Ruth

I looked into crossgrading. The whole thing was a comedy of errors. My new custom built super-charged PC developed an un-diagnoasable software error, and then got stolen after being sent in for repaired. At the time, it seemed like my best option was to start the migration from Windows, buy a Mac laptop, get software to run on it, yet still keep my Windows options open in case the PC was found. I was using a backup PC to keep work on schedule.
I used one of my Macromedia cross-platform suite products to upgrade to the Mac CS3 suite. So it wasn't as expensive as it could have been. In hindsight, yes, I should have just abandoned the PC and crossgraded. But I was very fearful after all the computer issues I had encountered that I would have problems with one or the other of the two computers and I felt I needed some redundancy just to ensure I didn't have more downtime.
I'll look through the Adobe site for a license transfer form. When I called several months ago, the agent, made it sound like these were very difficult to come by. Or perhaps, the agent just didn't know. I've ran into this several times with Adobe. One agent tells you one thing, another says something entirely different. Customer service is lacking in my opinion.
Ruth

Upgrading to CS6 from CS5?

Please help me to see if I understand Adobe's recent upgrade offer correctly...
I currently have Design Premium Suite 5.0 for Mac.
Looking at the CS6 Preordering page, it looks like "Adobe Creative Suite 6 Design & Web Premium" have replaced the former "Design Premium" (i.e. they have "combined the previous Design Premium and Web Premium with a few modifications, but that appears to be the closest to what I have now). If I pre-order this upgrade today from my current Design Premium 5.0, the upgrade cost would be $749.00
However, I am also seeing an offer that if I upgrade right now (before May 6th, 2012) to Design Premium Suite 5.5 the upgrade to 5.5 would cost me $399. That page also states "BUY CS5.5 NOW AND GET CS6 AT NO ADDITIONAL COST, OFFER ENDS MAY 6TH, 2012".
My question is:
If I purchase the 5.5 Design Premium Upgrade today for $399, when CS6 is released do I get the FREE upgrade to "Adobe Creative Suite 6 Design & Web Premium"? I am unclear as to what CS6 FREE package I would be entitled to since they apparently have combined the Design and Web Suites???
Thanks!

I went ahead and purchased the CS5.5 Upgrade today - so that is out of the way.
But am I correct that there is no such similar upgrade incentive for a single product like After Effects CS5?
Regarding After Effects "standalone" from what I can tell, my upgrade cost to CS6 would be the same as if I had never upgraded to CS5 (i.e. the upgrade price to CS 6 from CS3 and CS4 is the same as upgrading from CS5) - about $350, but if I upgraded to AECS5.5 then the jump to CS6 would be about $175, but if I upgrade "now" to AECS5.5, it would be $179 + another $175 when AECS6 comes out - is that right? $179 seems like a fair upgrade price from AECS5 to AECS6, but $350 is pretty steep for just one product - especially since 5.5 was not a full incremental jump?

How can I upgrade my CS6 from CS5.5 that is tied to another ID?

Greetings.
I have contacted tech support by phone and chat and neither time did I get the help I needed.
My company bought CS5.5 a few years ago. The woman that had my job at the time registered that version under her Adobe ID. I recently purchased CS6 (upgrade-download version) and registered it under my Adobe ID. When I run the installer and get to the part where I select a previous version, I choose 5.5 and enter the serial #. It tells me that the serial # is not valid and to choose another. I contacted support and they told me that they cannot help because the previous version is under another employees ID.
This is not a very effective registration model. People come and go from jobs all the time, to have them tie a software version to their personal ID is ridiculous. Look at what has happened to me. I cannot locate the old employee to get her information and tech support won't do anything.
How am I supposed to activate this software? Is anybody from Adobe out there reading this? After 4 phone calls and 2 chat sessions, I have no trust in technical support anymore.
Please, please advise!

Is the software owned by the company or the employee? The software should have been registered under a company Adobe ID and not an employee. It sounds like that serial number is now associated with the employee's own Adobe account and not the company so essentially she owns that serial number. Your company doesn't sound too efficient when purchasing and managing their own software.
Your IT department should have had control of all software and ID's. Have you checked with them to see if they have access to that account? Is it possible the employee took the software with her when she left then installed it on her own computer? That might be why your serial number no longer works.
Adobe's tech support stinks especially if you ask a question outside of their knowledge and what they have on a script. They may as well have monkeys answering the phone. Actually monkeys are easier to understand than the reps are.
Maybe somebody else will come along with a better resolution. You should return the upgrade of CS6 and may have to either get the CC version or re-purchase the full-price CS6 while it is still available.

Upgrading to CS6 from CS5.5 Win to Mac

Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.

potasnikov wrote:
Basically, I've had CS4 on Win, then upgraded to CS5.5 (boxed version on Win, however I need to switch platforms now and upgrade to CS6. What is the process please?
Thank you in advance.
First thing's first: ignore Harm and the other PC bigots.
Now that that's over: what do you mean by the "process?" Purchase the upgrade through Adobe's online store and download the DMG file from them. Once you have it, install it, and when it asks for the license of your previous version, enter in the CS5.5 one from your Windows box.
Is that what you were looking for? Or something else?
jas

Upgrade pricing from CS5 to CS6

I currently have CS5 and wanted to get a price to upgrad to CS6

https://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_ creativesuite6.html?start=10
Mylenium

Free upgrade to CS6 from CS5.5?

I purchased CS5.5 in May. I understand there is a free upgrade to CS6 due to purchase date. How do I get it?

There was but I am sorry to say this offer expired as of August 6, 2012.

Upgrading to CS6 from CS5.5

When I bought my CS5.5 Design Premium I was told that I would recieve a full free upgrade to CS6 Design Premium. How do I go about getting my free upgrade?

If you are eleigible, you will get a noitification mail. If that doesn't happen in reasonable time (i.e. the next two weeks), contact support.
Mylenium

Upgrade to InDesign CS6 from CS5

I downloaded an upgrade to InDesign. I currently have CS5 and I downloaded the CS6 upgrade but upon installation, it said my old serial number for my existing product was not valid, but it is definitely my CS5 serial number. It is on file at Adobe and it is on my original box. HELP!

you'll be prompted for the cs6 serail number, first. only after successfully entering that and the installer finding cs5 is not installed will you be prompted for the cs5 serial number.
so, make sure you're entering the correct number at the correct time.
if you're certain you are, you can either install cs5 first and then install cs6 or contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

Can I still upgrade to CS6 from CS5.5 without using Cloud or subscriptions?

I'm new to cloud. Do I have to use this or can I still buy a physical disc upgrade of CS5.5 to CS6?

CS6 products are still available for purchase thru Adobe outside of the Cloud.
Purchase CS6 products:
http://www.adobe.com/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_sl_c reativesuite6.html

Free Upgrade to Photoshop CS6 from CS5.5 upon release

I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.

I’m in the same boat.
I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend ) and finally a link to my promo code. No mentions of compensations or added value for my trouble.
Enjoy your extended weekend kids – status quo starts back on Tuesday...

Upgrade CS6 from CS5.5

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