Upgrade DCM9901 cannot get the config with upgrade it

Dear all,
I want to upgrade a DCM 9901 in version 12.10.03 and my problem appears when I launch Upgrade it, the DCM is detected but I have an error message :
"Cannot get aconfig.txt or bconfig.txt from the target".
So I can't upgrade the equipment. Do you have any idea ?
Thanks,
Regards.
Nick

Hi Nick
Thanks for using CISCO Support Forum
It looks like some issue with FTP credential.
Could you please go to DCM GUI then check it has OS account guest/guest with all permissions including SSH ?
If it has, you should be able to ftp into DCM with guest/guest account from DOS prompt.
Please have a test these 2 things.
Please let us know the outcome
Best Regards

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Upgrade DCM9901 cannot get the config with upgrade it

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