Upgrade eligibility extended after old device transfer to another family member

In July 2013, I transferred an almost 2 year old device from one family member to another(a son). The eligibility for upgrade at a discount on his account line was then extended by a year following the old device transfer to his account line even though the device was not new, to him or to our account.  I do not understand how or why this happened.  I also don't know if I am asking this question in the correct place to get a response and corrective action from Verizon Wireless.  The link to email customer support on the My Verizon login site has apparently been removed.  Thank you for any assistance or help you may provide.

    You've come to the right place, MMBrown26. I'm confident that I can help you. I will need to take a look at your account. Please follow me (ChaunceyM_VZW) and send me Direct Message. If you include your wireless number, I will review your account and contact you. Thanks in advance.
ChaunceyM_VZW
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