UPGRADE ELIGIBILTY PROBLEMS or GLITCHES?

Question

*WARNING - THIS IS A LONG POST SO GET READY TO READ*
Last night i had checked my upgrade eligiblity on the AT&T website and for some reason it had changed from me being eligible just a few days ago and even the day before to saying i should call into customer care, about 15 mins later it said i was not eligible at all. I decided to call customer care right away, i spoke to a rep who told me that i was not eligible because i had renewed my contract in Sept/2007. this was true since i had renewed to a new 2 year contract last year after acivating my Iphone 4GB.
well after hearing that from the 1st rep i did a little research and found out that all previous Iphone customers who had purchased an Iphone before July 11, 2008 will be able to upgrade automatically to the Iphone 3G for the $199 or $299 price. i decided to call back. i spoke to another rep and explained to her i purchased an Iphone last September and that i should be eligible for the lower upgrade pricing which she affirmed was true. I also asked why the ATT's website says otherwise and she explained that it was reflecting the fact that i was not eligible to upgrade to a new phone(non- Iphone 3G) but i was still eligible to upgrade to the the Iphone 3G.
This morning after all that chaos i went through last night something just wasnt sitting well with me and so i decided to make sure i was eliglible at the ATT store i would be purchasing my Iphone 3g tomorrow. When i arrived at the store and asked the rep at the store if im eligible, she checked (which took about 10 min's) and came back with the manager and he told me i was NOT eligible for another 14 months. I then explained to him that i had previously purchased an Iphone from this very store. He then asked me if i had the Iphone with me. I told him i sold it last month after hearing the new one was going to come out. He said that that, because i sold it and using a different phone is the reason why its showing up on his computer that im NOT eligible. he said because i sold it and switched phones his computer is showing a different IMEI # (cell phone serial #). And because i sold my Iphone 2G i was technically NOT an existing customer and there is pretty much nothing that he or anyone else could do about it.
After leaving the store in disbelief i decided to call ATT customer care again and they said AGAIN that i was eligible and that the ATT store's computer was wrong, i also told her that i sold my phone which she then laughingly replied that i shouldnt have told her that or the ATT store that because they probably would not have known. i asked if she could speak to the manager anyway which she did but ended up just agreeing with the store manager. So i embarrasingly left the store for a 2nd time but by the time walked over to my car i was so ****** and felt this was just unfair because i was an Iphone customer and it shouldn't matter wether i sold it or not. Since the original Iphone was unsubsidized, the fact that i sold it should have no bearing on if im eligible for the new Iphone 3G, the video said you're eligible if you were a "previous" Iphone customer who purcashed before July 11th not an existing iphone user. (plus i never dropped my data plan last month after selling the thing!).
ANYWAYS!, i called up customer care again and spoke to ANOTHER rep (4th time) and she also agreed that i was eligble the same way that every other rep did when i called into AT&T customer care. i explained to her my whole situation again and also told her clearly how although i sold my original Iphone that i am still considered a "previous purchaser" of the product therefore i should be eligible. and she agreed. she then put me on hold a couple of times and called the store i went to and spoke to someone there who said I WAS ELIGIBLE! she told me i should have no problems tomorrow. i asked her to wait on the line just be sure the manager was in step with what she said. i handed the manager the phone and she spoke with him for awhile and then she had him on hold for a long time. So he asked i wait util he gets a concrete answer. Meanwhile i was browsing around the store where i noticed they had a touchscreen kiosk where you can view your account info. It had a link where i could check my upgrade eligiblity and guess what it says? IM F*#!'n eligible!!!! and i could print it out on a receipt. i then bought it to the manager's attention and he says that they are experiencing some glitches and to just wait for an answer until he hears something from the Customer Service Rep i spoke to over the phone but i should be eligible since that's even what there kiosk printout says. i then left halfway satisfied. after driving off for about 5 mins the store manager calls me and says he received an e-mail stating that I WAS INDEED ELIGIBLE!!! WOW! has anyone else experienced anything like this? sorry for the novel but i just wanted other people to have something to help them in case they went through something similar. let me know

Answer 1

Some people are always going to have problems with any update. This one is no worse than most. I suggest you copy your boot volume to an external drive, boot from it, and install the update. Test. If you have problems, all you have to do is reboot.