Upgrade eligible but only get full retail option

I have really been excited about getting the new iphone and thought I would be upgrade eligible just in time.  I have an annual contract that has been telling me forever that I am eligible for a "discounted upgrade" on January 31, 2011.  So now that it's the 31st I check and it now tells me I am eligible for the discounted upgrade.  When I clicked on it I am only given the option to upgrade at full retail price.   I don't understand what's going on.  Anybody else ever had this trouble?  Is it something to do with the 1-year contracts?

The best option is to call customer service. No one here personally knows your account. Or what could be wrong with it. Call vzw customer support and explain the situation. I understand its frustrating but the best way to get a solution is to call the customer reps

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