Upgrade fee for iPhone 6

You're going to pay an activation fee then an upgrade fee of 30 2 years later at verizon.

I find this whole thing to be ripoff as well.. I have 3 iPhones (a 3g, 4 and 5) on 3 lines and 10GB of shared data, unlimited talk/text.My 3g has out of contract for 2 years, my 4 has been out of contract for 6 months, and my 5 is almost out of contract.  I pay $145.00 plus tax p/m so it comes to $157.00 p/m. I wanted to upgrade my 4 to a 5c (cause that was the cheapest iPhone that wasn't refurbished.  I did an online chat with two representatives.A. The first one said I would lose my mobile share value discount if i upgraded with a 2-year Contract, so I would be paying $25 more per/month if upgraded that phone. B. The next rep said, no I wouldn't lose any discount, cause i was eligible for an upgrade with a 2-year Contract. C. So I called AT&T today on the phone and the Rep said yes, i would lose the discount if i upgraded to the 2 Year Contact. She said I would pay an extra $25 p/m. She then tried to convince me that ATT Next was cheaper overall. (Sure it is!) She then sent me a link to an online ATT Next vs 2 Year Calculater... (Screen Shot below). 
After pulling up the iPhone 5c (which is valued at $450.00 on ATT Website), if i did a 2-Year Contract the phone would cost me (with "ACCESS" fees) $1000.99!!!! What a freaking RIP-OFF!
And with the Next Program (24 mo) it would cost $720.00, so still $270.00 more than the cost of the phone. What the heck is going on???
So to finance the phone through ATT it would cost me more than 50% more than the retail value of the phone, and to do a 2-Year Contract it would cost me 100% more than the retail value of the  phone. Seriously???So where is my Upgrade Eligibilty?
Wow, seems like the only option then is to buy whatever iPhone you can afford directly from Apple, and then get the family plan with lowest amount of data you can deal with, in order to actually pay a reasonable monthly charge...
My head is spinning looking at the online Calculator. I've been with ATT for probably 7-8 years now, never had this kind of issue with them, since this NEXT non-sense came around. 
AT&T has jumped the shark!

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  • IPhone 4 stuck on upgrade "Waiting for iPhone..."

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    2013-04-10 20:03:45.327 [5612:2c8]: restore library built Dec 21 2012 at 16:17:03
    2013-04-10 20:03:45.327 [5612:2c8]: iTunes: iTunes 11.0.2.26
    2013-04-10 20:03:45.328 [5612:2c8]: iTunes: Software payload version: 10B329 (option key)
    2013-04-10 20:04:25.590 [5612:152c]: iTunes: Specifying UOI boot image
    2013-04-10 20:04:25.604 [5612:152c]: device software does not support nonce generation
    2013-04-10 20:04:25.614 [5612:152c]: requested restore behavior: Erase
    2013-04-10 20:04:25.614 [5612:152c]: requested variant: Erase
    2013-04-10 20:04:25.617 [5612:152c]: *** UUID 25C69700-C111-9C44-AFE2-793B8CA91FD8 ***
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 0641B718 [73B48078]>{length = 20, capacity = 20, bytes = 0xf9c7660c4c2994b9fd95cd826507cff3cb4f9105}"
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 0641B7B8 [73B48078]>{length = 20, capacity = 20, bytes = 0x9a46d40f4b54424c825f6c82670be22b86e03f0a}"
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 0641B830 [73B48078]>{length = 20, capacity = 20, bytes = 0xdd4e78d11b416e9f81dc947a3e45125d726229de}"
    2013-04-10 20:04:25.640 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 0641B880 [73B48078]>{length = 20, capacity = 20, bytes = 0x165d7df43bd289b3e13d48f5c1e8b21cf2a0335e}"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 0641AFE8 [73B48078]>{length = 20, capacity = 20, bytes = 0xf9c7660c4c2994b9fd95cd826507cff3cb4f9105}"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
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    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-04-10 20:04:25.641 [5612:152c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
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    2013-04-10 20:04:27.838 [5612:12e4]: device software does not support nonce generation
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    2013-04-10 20:04:27.908 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 6
    2013-04-10 20:04:27.950 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 9
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    2013-04-10 20:04:28.164 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 42
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    2013-04-10 20:04:28.334 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 63
    2013-04-10 20:04:28.350 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 66
    2013-04-10 20:04:28.366 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 69
    2013-04-10 20:04:28.382 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 72
    2013-04-10 20:04:28.398 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 75
    2013-04-10 20:04:28.414 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 78
    2013-04-10 20:04:28.430 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 81
    2013-04-10 20:04:28.446 [5612:12e4]: <DFU Device 05B6B038>: operation 0 progress 84
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    2013-04-10 20:04:32.862 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 0641C208 [73B48078]>{length = 20, capacity = 20, bytes = 0x165d7df43bd289b3e13d48f5c1e8b21cf2a0335e}"
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    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 0641BCE0 [73B48078]>{length = 20, capacity = 20, bytes = 0xec0295f90e86975ec27258b69b4fdd995fa9b307}"
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    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging" Digest = "<CFData 0641B9E8 [73B48078]>{length = 20, capacity = 20, bytes = 0x95bad50919c4e28a2cde4b0d62a4a4044e044e6e}"
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    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 0641BAB0 [73B48078]>{length = 20, capacity = 20, bytes = 0x70b6a985e9999f7ebba8fe057883e71e46a11827}"
    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 0641BA10 [73B48078]>{length = 20, capacity = 20, bytes = 0x0c65d77dce3418d0b9267136b8c9933bffda4cd7}"
    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 0641C028 [73B48078]>{length = 20, capacity = 20, bytes = 0x9172551efd8c236e1f3c042aee9ddcd4716cdf4d}"
    2013-04-10 20:04:32.863 [5612:92c]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 0641C2A8 [73B48078]>{length = 20, capacity = 20, bytes = 0x42cc389503004c4f8d52d0c4fb10bba845a9af0e}
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    2013-04-10 20:04:34.076 [5612:92c]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:34.076 [5612:92c]: AppleDevice::GetDeviceID: failed for iBoot
    2013-04-10 20:04:34.080 [5612:92c]: WinDFU::OpenDFUDevice: path: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:34.080 [5612:92c]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:34.091 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 0
    2013-04-10 20:04:34.101 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 1
    2013-04-10 20:04:34.111 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 2
    2013-04-10 20:04:34.131 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 3
    2013-04-10 20:04:34.141 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 4
    2013-04-10 20:04:34.151 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 5
    2013-04-10 20:04:34.171 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 6
    2013-04-10 20:04:34.181 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 7
    2013-04-10 20:04:34.201 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 8
    2013-04-10 20:04:34.211 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 9
    2013-04-10 20:04:34.221 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 10
    2013-04-10 20:04:34.241 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 11
    2013-04-10 20:04:34.251 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 12
    2013-04-10 20:04:34.271 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 13
    2013-04-10 20:04:34.281 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 14
    2013-04-10 20:04:34.291 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 15
    2013-04-10 20:04:34.311 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 16
    2013-04-10 20:04:34.321 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 17
    2013-04-10 20:04:34.331 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 18
    2013-04-10 20:04:34.351 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 19
    2013-04-10 20:04:34.361 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 20
    2013-04-10 20:04:34.381 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 21
    2013-04-10 20:04:34.391 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 22
    2013-04-10 20:04:34.401 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 23
    2013-04-10 20:04:34.421 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 24
    2013-04-10 20:04:34.431 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 25
    2013-04-10 20:04:34.451 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 26
    2013-04-10 20:04:34.461 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 27
    2013-04-10 20:04:34.471 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 28
    2013-04-10 20:04:34.491 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 29
    2013-04-10 20:04:34.501 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 30
    2013-04-10 20:04:34.511 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 31
    2013-04-10 20:04:34.531 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 32
    2013-04-10 20:04:34.541 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 33
    2013-04-10 20:04:34.561 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 34
    2013-04-10 20:04:34.571 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 35
    2013-04-10 20:04:34.581 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 36
    2013-04-10 20:04:34.601 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 37
    2013-04-10 20:04:34.611 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 38
    2013-04-10 20:04:34.631 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 39
    2013-04-10 20:04:34.641 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 40
    2013-04-10 20:04:34.651 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 41
    2013-04-10 20:04:34.671 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 42
    2013-04-10 20:04:34.681 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 43
    2013-04-10 20:04:34.691 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 44
    2013-04-10 20:04:34.711 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 45
    2013-04-10 20:04:34.721 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 46
    2013-04-10 20:04:34.741 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 47
    2013-04-10 20:04:34.751 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 48
    2013-04-10 20:04:34.761 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 49
    2013-04-10 20:04:34.781 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 50
    2013-04-10 20:04:34.791 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 51
    2013-04-10 20:04:34.811 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 52
    2013-04-10 20:04:34.821 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 53
    2013-04-10 20:04:34.831 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 54
    2013-04-10 20:04:34.851 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 55
    2013-04-10 20:04:34.861 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 56
    2013-04-10 20:04:34.881 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 57
    2013-04-10 20:04:34.891 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 58
    2013-04-10 20:04:34.901 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 59
    2013-04-10 20:04:34.921 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 60
    2013-04-10 20:04:34.931 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 61
    2013-04-10 20:04:34.941 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 62
    2013-04-10 20:04:34.961 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 63
    2013-04-10 20:04:34.971 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 64
    2013-04-10 20:04:34.991 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 65
    2013-04-10 20:04:35.001 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 66
    2013-04-10 20:04:35.011 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 67
    2013-04-10 20:04:35.031 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 68
    2013-04-10 20:04:35.041 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 69
    2013-04-10 20:04:35.061 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 70
    2013-04-10 20:04:35.071 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 71
    2013-04-10 20:04:35.081 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 72
    2013-04-10 20:04:35.101 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 73
    2013-04-10 20:04:35.111 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 74
    2013-04-10 20:04:35.121 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 75
    2013-04-10 20:04:35.141 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 76
    2013-04-10 20:04:35.151 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 77
    2013-04-10 20:04:35.171 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 78
    2013-04-10 20:04:35.181 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 79
    2013-04-10 20:04:35.191 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 80
    2013-04-10 20:04:35.211 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 81
    2013-04-10 20:04:35.221 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 82
    2013-04-10 20:04:35.241 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 83
    2013-04-10 20:04:35.251 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 84
    2013-04-10 20:04:35.261 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 85
    2013-04-10 20:04:35.281 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 86
    2013-04-10 20:04:35.291 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 87
    2013-04-10 20:04:35.301 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 88
    2013-04-10 20:04:35.321 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 89
    2013-04-10 20:04:35.331 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 90
    2013-04-10 20:04:35.351 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 91
    2013-04-10 20:04:35.361 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 92
    2013-04-10 20:04:35.371 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 93
    2013-04-10 20:04:35.391 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 94
    2013-04-10 20:04:35.401 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 95
    2013-04-10 20:04:35.421 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 96
    2013-04-10 20:04:35.431 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 97
    2013-04-10 20:04:35.441 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 98
    2013-04-10 20:04:35.461 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 99
    2013-04-10 20:04:35.461 [5612:92c]: WinDFU::UploadData: EOF, cbRead: 1257
    2013-04-10 20:04:35.468 [5612:92c]: <DFU Device 05A507B0>: operation 0 progress 100
    2013-04-10 20:04:35.468 [5612:92c]: WinDFU::UploadData: ZLP
    2013-04-10 20:04:35.470 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
    2013-04-10 20:04:35.470 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
    2013-04-10 20:04:35.471 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
    2013-04-10 20:04:35.471 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
    2013-04-10 20:04:38.471 [5612:92c]: WinDFU::ResetDevice: resetting...
    2013-04-10 20:04:38.537 [5612:92c]: WinDFU::FinalizeDfuUpdate: success
    2013-04-10 20:04:38.537 [5612:92c]: <DFU Device 05A507B0>: DFU succeeded
    2013-04-10 20:04:38.581 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:38.582 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:38.582 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 1
    2013-04-10 20:04:38.582 [5612:c1c]: AppleDevice::NotifyDisconnect: DFU \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4e728
    2013-04-10 20:04:38.693 [5612:2c8]: _AMDFUModeDeviceFinalize: 05A507B0
    2013-04-10 20:04:41.936 [5612:c1c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:41.936 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:41.961 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:41.983 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.005 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList, new device
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 0, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 1, connected: 0
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 1
    2013-04-10 20:04:42.012 [5612:c1c]: AppleDevice::NotifyConnect: Interfaces total != arrived, no notification
    2013-04-10 20:04:42.114 [5612:c1c]: WinAMRestore::OnInterfaceArrival: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:42.115 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:42.139 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.161 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.184 [5612:c1c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::AddAppleDeviceToDeviceList, device already connected, new interface
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::SetDeviceID: AMD_INTERFACE_DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::SetNotification: CONNECT, interface type: 1, id: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 0, connected: 0
    2013-04-10 20:04:42.191 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 1, connected: 1
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::NotifyConnect: Device type: 2, Interfaces total: 2, arrived: 2
    2013-04-10 20:04:42.191 [5612:c1c]: AppleDevice::NotifyConnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:42.191 [5612:c1c]:                             IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:42.203 [5612:2c8]: iTunes: SCEP 2
    2013-04-10 20:04:42.205 [5612:16f0]: iBoot build-version = iBoot-1537.9.55
    2013-04-10 20:04:42.206 [5612:16f0]: iBoot build-style = RELEASE
    2013-04-10 20:04:42.206 [5612:16f0]: <Recovery Mode Device 00946370>: operation 44 progress -1
    2013-04-10 20:04:42.206 [5612:16f0]: requested restore behavior: Erase
    2013-04-10 20:04:42.206 [5612:16f0]: requested variant: Erase
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-04-10 20:04:42.210 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
    2013-04-10 20:04:42.211 [5612:16f0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-04-10 20:04:42.213 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:42.214 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:42.215 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:42.215 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:42.215 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:42.215 [5612:16f0]: AMDeviceIoControl: GetOverlappedResult failed
    2013-04-10 20:04:42.215 [5612:16f0]: AMDeviceIoControl: pipe stall
    2013-04-10 20:04:42.216 [5612:16f0]: USBControlTransfer: error 31, usbd status c0000004
    2013-04-10 20:04:42.216 [5612:16f0]: command device request for 'getenv radio-error' failed: 2008
    2013-04-10 20:04:42.216 [5612:16f0]: radio-error not set
    2013-04-10 20:04:42.216 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:42.217 [5612:16f0]: <Recovery Mode Device 00946370>: production fused device
    2013-04-10 20:04:42.218 [5612:16f0]: interface has 1 endpoints, file pipe = 1
    2013-04-10 20:04:42.218 [5612:16f0]: <Recovery Mode Device 00946370>: operation 4 progress -1
    2013-04-10 20:04:42.226 [5612:16f0]: <Recovery Mode Device 00946370>: operation 42 progress -1
    2013-04-10 20:04:43.261 [5612:16f0]: <Recovery Mode Device 00946370>: operation 5 progress -1
    2013-04-10 20:04:43.630 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:43.631 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:43.631 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:43.632 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:43.632 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:43.632 [5612:16f0]: AMDeviceIoControl: GetOverlappedResult failed
    2013-04-10 20:04:43.632 [5612:16f0]: AMDeviceIoControl: pipe stall
    2013-04-10 20:04:43.632 [5612:16f0]: USBControlTransfer: error 31, usbd status c0000004
    2013-04-10 20:04:43.632 [5612:16f0]: command device request for 'getenv ramdisk-delay' failed: 2008
    2013-04-10 20:04:45.668 [5612:16f0]: <Recovery Mode Device 00946370>: operation 6 progress -1
    2013-04-10 20:04:46.679 [5612:16f0]: <Recovery Mode Device 00946370>: operation 7 progress -1
    2013-04-10 20:04:46.955 [5612:16f0]: <Recovery Mode Device 00946370>: operation 8 progress -1
    2013-04-10 20:04:46.956 [5612:16f0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:46.957 [5612:16f0]: found device map entry for 0x00008930 0x00000000. boardConfig=n90ap platform=s5l8930x
    2013-04-10 20:04:46.957 [5612:16f0]: _AMRestoreCreateCFDataWithContentsOfFile: CreateFileA failed: 2
    2013-04-10 20:04:46.957 [5612:16f0]: unable to create data from file: 17
    2013-04-10 20:04:46.957 [5612:16f0]: device_map.plist file not found
    2013-04-10 20:04:46.958 [5612:16f0]: <Recovery Mode Device 00946370>: operation 9 progress -1
    2013-04-10 20:04:46.958 [5612:16f0]: <Recovery Mode Device 00946370>: Recovery mode succeeded
    2013-04-10 20:04:49.068 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 0
    2013-04-10 20:04:49.070 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 2, connected: 1
    2013-04-10 20:04:49.070 [5612:c1c]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID_05AC&PID_1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#b187d9b d, inst: 0x5a4ec28
    2013-04-10 20:04:49.070 [5612:c1c]:                                IBOOT, DFU \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd, inst: 0x5a4ec28
    2013-04-10 20:04:49.071 [5612:c1c]: _AMRecoveryModeDeviceFinalize: 00946370
    2013-04-10 20:04:49.113 [5612:c1c]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID_05AC&PID_1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#b187d9bd
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05c069c0, notify: 2, connected: 0
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4e728, notify: 2, connected: 0
    2013-04-10 20:04:49.114 [5612:c1c]: WinAMRestore::ProcessDevNodesChanges: device: 0x05a4ec28, notify: 2, connected: 0
    2013-04-10 20:04:53.659 [5612:3a4]: received kAMDeviceAttached action, device id CDF8C5CBA494A145 (05B0EB48), AFC error 0XE8000028
    2013-04-10 20:04:53.659 [5612:3a4]: iTunes: Restore-mode device appeared, device 05B0EB48
    2013-04-10 20:04:53.659 [5612:3a4]: iTunes: Creating restore mode device with usbMuxDeviceID 0X1
    2013-04-10 20:04:53.659 [5612:3a4]: <Restore Device 05B0EBB0>: operation 3 progress -1
    2013-04-10 20:04:53.663 [5612:3a4]: <Restore Device 05B0EBB0>: operation 4 progress -1
    2013-04-10 20:04:53.666 [5612:3a4]: Supports value queries: 1
    2013-04-10 20:04:53.749 [5612:16c0]: amai: AMAuthInstallBasebandPersonalizationRequired: failed to get fusing status
    2013-04-10 20:04:53.749 [5612:16c0]: requested restore behavior: Erase
    2013-04-10 20:04:53.769 [5612:16c0]: Getting baseband firmware from variant: Erase
    2013-04-10 20:04:53.769 [5612:16c0]: _AMRestoreModeDeviceConfigureAuthInstall: setting customBbfwPath
    2013-04-10 20:04:53.770 [5612:16c0]: <Restore Device 05B0EBB0>: operation 44 progress -1
    2013-04-10 20:04:53.770 [5612:16c0]: requested restore behavior: Erase
    2013-04-10 20:04:53.770 [5612:16c0]: requested variant: Erase
    2013-04-10 20:04:53.770 [5612:16c0]: custom baseband firmware specified
    2013-04-10 20:04:53.770 [5612:16c0]: amai: AMAuthInstallBundleOverrideEntry: overriding entry: BasebandFirmware
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreKernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RestoreRamDisk" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBEC" has been previously personalized; skipping it
    2013-04-10 20:04:53.772 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "iBSS" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "KernelCache" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "LLB" has been previously personalized; skipping it
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
    2013-04-10 20:04:53.773 [5612:16c0]: amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
    2013-04-10 20:04:53.774 [5612:16c0]: fixed TcpWindowSize (64380) can cause restore failure if too large
    2013-04-10 20:04:53.780 [5612:16c0]: device did not return saved USB log
    2013-04-10 20:04:53.780 [5612:16c0]: device did not return saved panic log
    2013-04-10 20:04:53.786 [5612:16c0]: connected to service com.apple.mobile.restored
    2013-04-10 20:04:53.786 [5612:16c0]: using protocol version 12
    2013-04-10 20:04:53.794 [5612:16c0]: unable to open device_map.txt: No such file or directory
    2013-04-10 20:04:53.794 [5612:16c0]: board config = n90ap
    2013-04-10 20:04:53.800 [5612:16c0]: no value returned for BootArgs
    2013-04-10 20:04:53.800 [5612:16c0]: _copyDeviceProperty() failed for restore bootargs
    2013-04-10 20:04:53.807 [5612:16c0]: no value returned for MarketingPartNumber
    2013-04-10 20:04:53.807 [5612:16c0]: _copyDeviceProperty() failed for mpn
    2013-04-10 20:04:53.813 [5612:16c0]: value query for 'HardwareModel' returned 'N90AP'
    2013-04-10 20:04:53.828 [5612:16c0]: <Restore Device 05B0EBB0>: operation 28 progress -1

    See this:
    iOS: Unable to update or restore
    If the steps in the article don't help, this phone either has hardware damage or was previosly hacked/jailbroken and is DOA. 

  • 39.99 Upgrade fee for 500gb DVR

    I feel that the 39.99 upgrade fee to upgrade my DVR is an unfair fee. I get billed almost $400/mo. From Verizon for my TV/Internet and Phone service. I feel that after spending that much a month for service I should not have to pay an extra fee to get improved equipment. My neighbor just signed up for service on the lowest cost plan and got the new box. Does anyone else feel that this fee is high and/or unreasonable?

    Hi Becky,
    I have been trying for 2 weeks to find a way to reach someone to get an answer this question. "Why do I have no response from my request for the new dvr?"  I followed the instructions to put my name on the list, but have not had a reply.  I have called several times and get no where. 
    My friend followed the same routine, got an email. placed his order and received the dvr.
    Then 4 days later he decided he wanted a second one. He signed in again, got the reply, ordered again and recieved the second unit the next day!  We live in the same town about 2 miles apart.
    To make matters more painful, my wife retired from Verizon (then GTE Data Services) after almost 30 years service.  Is there no one that can or will help?
    Anything that anyone can do would be greatly appreciated. The frustration level is high.
    {edited for privacy}

  • Upgrade question for iPhone 5 on Dumb Phone line

    My current situation is (I am the authorized owner for all these 5 lines):
    Line 1 - smart phone with unlimited data -> eligible for upgrade
    Line 2 - smart phone with unlimited data -> eligible for upgrade
    Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    I was wondering if the following scenario is possible:
    1. Transfer Line 1 upgrade to Line 3
    2. Order iPhone 5 with Line 3 by adding 2GB data
    3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
    4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
    5. Contract is renewed on Line 3 for 2 yrs
    6. I keep my unlimited data on Line 1
    Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
    I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.

    ineoxs wrote:
    My current situation is:
    Line 1 - smart phone with unlimited data -> eligible for upgrade
    Line 2 - smart phone with unlimited data -> eligible for upgrade
    Line 3 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    Line 4 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    Line 5 - dumb phones -> not eligible for upgrade (out-of-state with relatives)
    I was wondering if the following scenario is possible:
    1. Transfer Line 1 upgrade to Line 3
    2. Order iPhone 5 with Line 3 by adding 2GB data
    3. Activate the iPhone 5 upon arrival on Line 1 via online VZ account or phone with CSR (since I don't have access to Line 3 physically)
    4. Remove 2GB data from line 3 (is this even needed since I am not activating iPhone 5 on Line 3. Theoretically, data should not be added to Line 3 as it's still a dumb phone)
    5. Contract is renewed on Line 3 for 2 yrs
    6. I keep my unlimited data on Line 1
    Anyone had success with this scenario? If it's possible then I can repeat it with Line 2 and Line 5.
    I got conflicting responses. Some folks are saying the dumb phone also needs to have an upgrade available.
    You are PARTIALLY correct. If you do a alternate upgrade, it is going to extend the contract on line one, not line 3. you will have to activate the phone first on line 3 in order not to be charged back the full retail cost of the new device. You can move the phone to line 1, but I would not be surprised if the system catches this and makes you choose a tiered data plan given the fact that line 1 has a new contract. The only way you will TRULY know, is by doing it. Speculation can be unreliable. The things people try to do to get around new policies.....

  • HELP!Do I need pay another $400 termination fee for iphone 4 if contract will end at September?

    I have a contract of family plan, and my line is the primary line. I am eligible for upgrading at the discounted rates my contract will be ending in September 2011,and I have paid for $400 termination fee without a security number. I am wondering if I am supposed to pay for another $400 termination fee or the Verizon will just extend the return date of my termination fee( only extend mine or all of my family plan members').

    Nothing will happen on the day your contract is up. You will continue on as a Verizon customer UNTIL you take action to change that. Your plan will not change, the amount you are billed will not change, nothing will change except that you will no longer be under contract.
    If you initiate a port after your contract is up, whether it is 1 day, 2 weeks or 6 months, you will incur no ETF and will only be liable for the monthly billing charge for your current billing cycle AND any overages if there are any. Nothing more.
    If you are near your contract end date, there is no benefit from porting out before the actual contract end date, only penalties.
    Furthermore, it is unlikely your contract end date coincides with your billing date. For example, my contract end date is 12/4/2014 and my billing cycle ends on the 15th of the month. If I cancel/port my line on 12/5/2014 OR on 12/10/2014 there will be NO difference in the amount I will owe Verizon as long as I cancel/close/port my line BEFORE 12/15/2014. Keep in mind, most carriers will tell you it can take "up to 5 or so days" for a port to complete, so I would suggest accounting for those days when initiating a port. In my case, I would initiate a port by 12/9/2014 IF I were port my line to another carrier.

  • Cannot upgrade apps for iphone- cannot sign in

    I have 7 upgrades available and when I enter the password nothing happens, the window keeps popping up. I habe Itunes 8.2 (23)

    If you use Intego Net Barrier, turn "information hiding" off.

  • $30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

    I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
    So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
    /rant

    steelystan wrote:
    The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
    I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
    Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
    And it's 57% discount, not 60%+
    Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
    This fee was announced April 11th 2012 It made ALL the major news sources.
    http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
    http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
    http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
    http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
    http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
    http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
    http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
    http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
    http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
    http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
    http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
    Just to name a few sources.
    There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

  • Why an upgrade fee?

    One of the lines on my contract was upgraded yesterday and was charged a $30 "upgrade fee."  I called this morning to question this and was told that it is a fee that has been assessed for "the last year or so" and is not dependent on your upgrade date and is different than an activation fee.  I upgraded my own line in October 2012 and, you guessed it, was not charged an "upgrade fee."  If I have fulfilled the terms of my two-year contract and my line is due for an upgrade, why does Verizon charge a fee for that?  If this is how they reward loyal customers, what is the benefit of signing a new contract with them every two years??

    I believe Verizon has been charging the upgrade fee since around April, 2012. IF you did not get charged an upgrade fee in October, 2012 it was a mistake and you made out to the tune of $30. Congrats. You have not been so lucky this time.
    What I would think more likely, is you purchase that phone in October, 2012 at a 3rd party retailer. These 3rd party retailers do not assess the upgrade fees at the point of sale for purchased phones. In this case, the $30 upgrade fee is THEN added to your next Verizon bill.
    As to WHY Verizon charges the upgrade fee, I would suppose it is because that is the price they have decided to charge. They have decided they need to charge more for discounted phones(or in essence give a smaller discount from the retail price), but because of competition in the marketplace they are unable to increase the price of the actual devices. They have decided to go the same route as that of the other carriers and add the fee instead of raising the listed prices on the discounted phones. Deceptive, possibly, but it has the same effect.
    What is the benefit of signing a new contract with them every two years???? Obviously, it is the same benefit you have received in the past, although it is now SLIGHTLY smaller. To give an example, I will use a 16 GB iPhone 5s. The retail price on that phone is $649.99. By signing a contract, you are purchasing that phone for $199.99 with a $30 upgrade fee for a total purchase price of $229.99 INSTEAD of the retail price of $649.99. Yes, you are ONLY getting a discount of $420(65% discount) instead of $450(69% discount). If that is not an attractive enough benefit, then possibly you can receive a better benefit from another carrier. Hopefully you will find one which better suits your needs.

  • 30 upgrade fee is nonsense

    So let me get this straight; I have been a customer for 15 years, pay more $ each year for your services, and now I want to purchase a new phone AND extend my contract with you another two years, and YOU want to charge me $30 upgrade fee for committing to pay you $280+/mo for another 2 years?  What is wrong with this picture?  I don't care if other providers charge it too.  I am giving you another 2 years committment, you shouldn't charge me $30 for MY gift to YOU!!!!!  So, no, I won't buy a new phone from you, almost have all 4 devices out of contract then I will switch!  : )

    So you'll switch and pay new carrier upgrade fees in 2 years.  So you've been a customer for 15 years. So what? I don't
    mean to troll and defend Verizon's policies, but policies do change over time. Sure you can vote with your feet and your
    wallet, but if the upgrade fee is the issue, then there is no benefit to switching except perhaps on principle just because
    you are mad. Not a rational reason. Besides, like T-Mobile, ATT is thinking of eliminating contracts and  upgrade fees
    anyway, probably will over next two years.

  • I was just charged a hidden upgrade fee......

    and when I called Verizon Customer Non Service about it, Tasha told me everyone was paying it and there was absolutely NOTHING that could be done. I calmly told her that since we have been customers for the past 15 years, we didn't have to pay any UPGRADE, change phone, transfer contact or any other silly fee that had been conjured up. Tasha told me that since April 1, this was new. I asked Tasha where I would have know about this charge and was smartly told that by going to myverizon. com, I could have found the information............sure, if I'd actually been searching for it, but since I'd never had to pay them, why would I? Were they mailed to me with my bill in advance, No, was it emailed to me? No, was it sent as a text on my phone since my upgrade was impending? No.  I then asked what Verizon did for me to earn my $30 and again was smartly told that they had changed my contacts, showed me how to use the phone and had set up my apps. Maybe I'm dreaming, but I'm sure the guy at the Apple Store that sold me the phone AND set it up would have something to say about that. Oh, she did say that if I'd gone to the Verizon store to buy my new phone, they would have told me. I stopped going to the retail stores ever since they stopped serving customers. Clearly, Tasha wasn't feeling how badly jipped I'm feeling and I asked to speak to someone above her that could maybe understand that I didn't want to pay this outrageous and simply unethical hidden fee. She told me that her manager Troy, was on vacation for 2 weeks and couldn't be contacted and that no one was taking over in Troys absence, so I was simply out of luck...BUT  I could write a parcel post to a nameless person, in a city far away where I would have no idea how to follow up. Fine, Tasha, you win, could I please do the survey after we hang up so I can at least talk about my service tonight, "Oh, sorry we would have had to offer that to you before we started the discussion but now it's too late". $350 a month I pay to Verizon, I bet ATT would like my money!
    Should anyone at Verizon care to call me back, the only call I want is the one refund my $30.
    <Personal information removed for privacy>
    Message was edited by: Verizon Moderator

    Did you go post on Apple's forum about how the salesman that knew about the upgrade fee didn't tell you? Welcome to the new generation where your expected to educate your self.
    Due to your choice of going else where purchase your device, you take liability of finding out what fees you will incur, Verizon can't hold your hand and advise when they aren't aware of what's going on.
    AT&T will take your upgrade fee money I am sure!!! Either way you go, your going to pay.
    You probably knew about the fee, and thought if you went through Apple they wouldn't charge it.
    Your ignorance to the fee doesn't make it hidden.
    Secret about Customer service, it is their job to get you off the phone with out talking to a Supervisor. As that Supervisor has better things to do than listen to the same sob story the last rep had to listen to, only to tell them the exact same thing.
    AT&T Post:
    http://forums.att.com/t5/Phone-Upgrade/Upgrade-Fee-question/td-p/3225859
    My wife is due for an upgrade and I was wondering when exactly you have to pay the $36 fee, do they charge you at the store? or will it simply be added to your next months bill?
    Sprint Post:
    http://community.sprint.com/baw/message/425906
    I completely understand when I buy a phone using an upgrade I get it at a discounted price and Sprint extends the contract I have and charges fees to make up the cost.  However I received a phone as a birthday gift from my boyfriend who bought the phone for me at full price.  I was charged $36  as an upgrade charge.  Are you serious?
    Tmobile Post:
    http://androidcommunity.com/verizon-upgrade-fee-isnt-as-bad-as-it-sounds-20120411/
    AT&T and T-Mobile both have been charging $18 for their fee for a long time, and this February AT&T doubled that fee to $36 — making Verizon’s $30 seem not so bad.
    There you go, I just fixed your ignorance of the Other companies upgrade fee for when you switch

  • Restocking fee for faulty EXCHANGE?

    lets say a unit is faulty to some degree and it is taken back as purchased with recipt to apple store for a replacement, not a return... is there a re-stocking fee?
    thank you.

    As a ln At&t rep i can tell you that we are not processing exchanges in the store for defective iphones. Apple has made it clear to us that all phone related problems are to be forwarded to the apple iphone service hotline or corporate apple stores. The 10% restocking fee for iphone exchanges would only apply if one opened the phone and then decided to exchange it for another make of phones. All service and iphone for iphone exchanges are handled by apple, per there directive.
    Black Macbook   Mac OS X (10.4.10)   I LOVE MY iPHONE!!

  • Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

    Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge  me a fee for activating a number I have had for years!!!  I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

    However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
    Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
    AT&T = upgrade fee
    Sprint = upgrade fee
    T-Mobile = no upgrade fee but must pay full retail cost for the phone
    For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
    I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
    Good luck with the new provider.

  • I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

    I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?

        Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge.  Go to vzw.com/edge for more information.
    Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
    Let us know if you have further questions.
    Thank you,
    LenaA_VZW
    Follow us on Twitter @VZWSupport

  • Upgrade Fee?  Is it time for a new provider?

    The new upgrade fee is a bit ridiculous. Verizon is by far the most expensive provider available.
    Is it time to start searching for a new provider?

    Hmmmm, sounds like a challenge.  I live in a metro area so I know there are many providers to choose from.  I have many friends who get excellent service from smaller providers.  Last time I checked it's not 2003 and mobile phone tower usage is leased to providers not owned.  There are probably plenty of service providers who are champing-at-the-bit to sign up ex-Verizon customers.  I will do some research and let you guys know what I find.
    Just to note, part of the reason cell phone makers charge so much for their phones is because of subsidies.  Do you really think people would switch to next crapple iphone 7 if they actually had to pay $800 bucks for it?  Apple, samsung, Nokia, ect. would have to drop their prices in order to maintain profit if service providers didn't use the phones to entice people to sign up for their price gouging scheme.  Lucky for us we live in a free market so we can vote with our pocket book.  I assume you probably work for Verizon so you may not be switching, but if enough people change their provider Verizon will start to feel the affect.  Remember when Cingular used to exist?

  • Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade

    Is it true that I can trade in my iPhone 4s (with an upgrade available) for a $200 gift card to put toward the 6? If so, I used my upgrade and paid $130 yesterday and ordered a 5s. Can I send it back once it comes in the mail and get my money and upgrade back?

    That's correct kayraypole! For our upgrade eligible customers, we have a deal that you can trade in any iPhone for a $200 Verizon Wireless gift card. Here's a link so you can check it out, www.trade-in.vzw.com. If you already upgraded & you are within 14 days of purchase then you can return the 5s, restocking fee may be applicable, and take advantage of this promo. How awesome is that!
    Thank you...
    ArnettH_VZW
    Follow us on Twitter @VZWSupport

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