UPGRADE FEE WAIVER

Within the past two weeks or so, I spoke with a Verizon Customer Service Representative who guaranteed me that Verizon would waive the $30 upgrade fee if I were to purchase a smart-phone from Costco and sign up for a two-year contract. When I called Verizon today, the Customer Service Representative and her supervisor both told me that Verizon would not waive this fee. I have been a Verizon customer for many years and I am disappointed that a business such as Verizon will not stand behind what the original Customer Service Representative told me. The bottom line is Verizon should honor what the original Customer Service Representative guaranteed to me, that Verizon would waive the $30 upgrade fee.
She guaranteed me and I believed her. Has anyone had a similar experience?

Sure, Verizon may not honor what their representative guaranteed, but it
would be a bad reflection of how they operate their company and treat
customers.
In a message dated 9/16/2012 4:26:01 P.M. Pacific Daylight Time,
[email protected] writes:
(http://community.verizonwireless.com/)
(http://www.verizonwireless.com/b2c/index.html)     (http://www.verizonwireless.com/b2c/explore)
(http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewSho
pIndex)    (https://wbillpay.verizonwireless.com/vzw/nos/topline.jsp)
(http://support.verizonwireless.com/clc/)
Re: UPGRADE FEE WAIVER
created by tikibar1
(https://community.verizonwireless.com/people/tikibar1)   in My Verizon - View the full discussion
(https://community.verizonwireless.com/message/867796#867796)

Similar Messages

Capital One QuickSilver One Annual Fee Waiver/Upgrade

The frontline CSRs aren't able to see all offers available. Contact the Cap One EO and see if you are able to get the fee waived or if you are eligible to PC to the regular QS. My situation was similar to yours. I had a Household Bank CC with a $400 CL and a $74 AF. Cap One converted it to a Platinum and I was able to PC to QS1 and get the AF waived. This year, I was able to PC to the regular QS and now I'll never have an AF on that CC again! The "Backdoor Numbers" sticky thread has contact info for the Cap One EO. Good luck!

c00mtg wrote:
UncleB wrote:
OK, I'm 'resurrecting' this old thread to give a little closure to those who were kind enough to offer advice. The $79 AF finally posted over the weekend, and as much as I really don't enjoy dealing with CSRs I 'ripped off the bandaid' and made the phone call. I was fortunate enough to get a U.S. based CSR, who answered with her name and title of "Customer Service Supervisor". I don't know if all CSRs are now referred to as 'supervisors' or if I just got lucky. I asked right away if the account could be 'upgraded' to a regular QuickSilver, and she struck that down immediately without a second thought. For what it's worth, she was very, very pleasant, and after placing me on hold for a few minutes she came back and told me there were no 'offers' to waive the fee altogether, however she could credit back half of it. I held my nose, and accepted. After completing a few keystrokes, she told me I would be able to view the credit online in a couple of days (yada, yada). In closing, I asked her if there was any 'hope' for this account to ever be eligible for an upgrade to do away with the AF completely, being that it is 8 years old this month. She emphatically told me to keep calling in, that the eligibility could change at any time. I thanked her, and we hung up. I could have played the "I want to close it" game - yet again - and been transferred to someone in retention and tried my luck there, but I guess I just don't have the 'will' anymore. Actually, last month I did a secure chat hoping for some luck there, and when I mentioned closing the account the chat CSR promptly offered to do it for me, going so far as to say "Once the account is closed, it is final and can't be reopened. Do I have your permission to proceed?" I stopped him at that point (obviously he called my bluff) and told him I wanted a few more weeks to think about it, and that was the end of the chat. There's also my positive, but fruitless experience with a very nice lady at one of the backdoor numbers, which I detail above. Now that we have the ability to 'merge' accounts, that's always an option for next year. This account, a QuickSilver One Mastercard, started off as an Orchard Bank account with a SL of $300, and over the years I've worked it up to a CL of $2920, with the most significant CLIs being over the last two years. (My very first CLI when the card was still Orchard was for $20, thus the odd CL now). Also worth mentioning is the account has an APR of 14.9%, which is the lowest in my portfolio. My four month old QuickSilver Visa Signature has a CL of $7K at 17.9% APR, so it's not that far off, and I generally PIF on all accounts anyway, unless there's a 0% promo. Hopefully next Spring when my last two 'baddies' age off I'll be offered a card with a more attractive APR; although I don't generally carry a balance it's nice to know if I ever do I won't get 'reamed'. Until then I'm in good shape, and in the 'big picture' paying $39.50 to retain a $2920 CL isn't the worst I've ever done. Big thanks to all who gave input on this; it's folks like you that make this forum worth coming to. I've already learned a ton, and I plan to stick around a while longer so I can continue 'fine tuning' my finances, as well as contribute my own data points when I can. My QS1 was from Orchard and merged that into my QS no AF last night...I less card and no AF, that is great!!It's awesome to know that the card being a former 'Orchard' doesn't cause a problem with merging! Since I just paid the fee, I'll probably see about getting another CLI or two before doing the merge. The card I'll be merging into has a slightly higher APR, but but it doesn't have an annual fee, so in my case it'll be worth it.

AND BOOM, slapped with a upgrade fee and activation fee!

So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.

laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too.

Verizon does not want to honor early termination fee waiver! ANY ADVICE??

So in september of 2013 I contacted verizon to complain about lack of service in my area, I finally decided to complain after my phone dropped a very important phone call I was having. After speaking with a verizon representative they issued a support ticket which came back saying I do in fact live in a marginal coverage area, the verizon rep offered a solution to me which was for me (and also noted on my account) to be able to to cancel my verizon service at any point and I would not be charged an early termination fee. Between that day in september of 2013 and July of 2014 I had kept my verizon service as I tried to find a good phone company I would be able to switch to, I had also been able to do an upgrade on two of my lines as a verizon rep reccomended I take advantage of the free up grade to an iphone 5c. Now with all that that's happened, I spoke to two different verizon representatives a few days before I switched over to T-mobile to make sure that my early termination fee will still be waived. I was assumred by BOTH reps that my fee will be waived with one of them literally telling me to ignore my next bill that will appear in the mail, sure enough I have received a bill of over $1,300 from verizon. I contacted verizon today about the bill and the person I spoke to told me the early termination fee waiver does not apply to me as I only had 3 months from september 2013 to cancel my lines.
First of all the original rep who put the note on my account did not tell me anything what so ever about having a 3 month window to cancel.
Secondly, all the different verizon reps I talked to after that time in september all assured me that the early termination fee still applies to me.
Thirdly, Just a FEW days before I cancelled my service I was told that I will NOT be liable for the bill the comes from my cancellation because of the termination fee waiver I had on my account.
Verizon is trying to cheat me out of my money, I have been a loyal customer to them for over 4 years. This is unacceptable and should be no way to treat a customer after being told by verizon reps I do not have to pay that bill.
Has anyone been in this situation and if so how did you resolve it. Verizon doesn't seem to be willing to listen to what I'm saying despite the multiple notes on my account.

Pappiah,
I definitely don't want you to feel like you are being taken advantage of. I will find out what is going on and get to the bottom of this for you. I am sorry to hear that you ended up leaving Verizon. I hope at some point in time you decide to come back to us. I would like to take a look at your account in depth. Please follow me and select the option to send me a private message. I have already followed you.
StevenR_VZW
Follow us on Twitter at @VZWSupport

$30.00 Upgrade Fee?!?!

Has anyone else had an 'upgrade fee" suddenly appear on their bill? I recently went from a Droid X to a Droid X2 and was stunned to see an unexpected upgrade fee on my bill. What is going on with Verizon? They used to be the best at customer service; this new fee is just unacceptable. Has anyone else had this experience and, if so, how did you get it waived? Any insight would be appreciated. Thanks so much!!

We just upgraded our phones at Best Buy, said there was a rebate for the fee. Told the only thing that should change on the bill was the data package. Well got my bill and guess what.... $30 fee for two phones. Also told that supervisor would not waive the fee and that it was there to offset the phone price. Sneaky. I have been with Verizon for over 12 years, and it is getting less and less for the consumer for loyalty. (example new every two) We had been holding off on upgrading our phones because we didn't know if the extra 60 bucks per month would be worth it for the data plan. We looked at basic phones and there isn't half the phone we currently had for the money. Besides it was more money for a basic phone than some of the smart phones out there. Very frustrated, and this is why we didn't want to chance upgrading. We only upgraded because our phones of 4 years finally gave out on us. So instead of seeing a $60 change we get nailed for $120.

A few questions on upgrade fee, overage charge on prorated bill, and data usage when phone is on WiFi

1st question, I bought 2 iPhone 4s's Dec 2011, unlimited plan which was up Dec 2013. April 19 2014, I bought 2 iPhones, 1 5c, 1 5s with the more of everything plan, which is not more of everything, it's far less then my old plan, but whatever. I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired, I bought 2 new phones and was forced into a new plan in order to get new phones, how is this an upgrade? Never been charged in all these years(early 2000's I became a customer) of being a loyal Verizon customer of an upgrade fee, unless I was upgrading my phone before the contract was done. If I was a brand new customer to Verizon would I get charged this upgrade fee?
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days?
3rd question, really 5 days and I used 371.77 MB's of data? Strange, didn't get the new phones until after 6pm on April 19th, yet I have all kinds of data charges on that day, when both phones were in my home, connected to WiFi the entire day. I spent the entire day online jerking around with 2 different Verizon employee's over getting new phones and a new plan in my home, on my computer, never touched my phone the whole day. Couldn't the day before I smashed the screen beyond use. So how on earth did I have all these data charges on that day? Now I could understand if I had, had the new phones earlier in the day, because there seems to be some strange glitch with these iPhone 5's were you use data, even when your phone is connected in your home to WiFi, but these were the 4s phones during the times of these data charges..
I'm not happy at all, first I got jerked around by 2 different Verizon employee's online, every option I tried they had some stupid reason why I could not do that and that I had to go with 1 option, I got so fed up, I didn't process my order online. I then turned around and went over to Sprint and spent time online with a Sprint employee, where I did not get jerked around, where I could have placed my order and then went to the store and picked up my phones right then. But no I was foolish, long time Verizon customer, happy with Verizon until this day, so I got in my car, drove to a store and spent an hour doing the whole process over with a nice friendly store employee(not a Verizon store). Now I get these upgrade fees, overage fee for 5 days of data service, where I was not over my monthly 1 GB, and all kinds of data charges appearing in the 5 days of the bill cycle on these new phones. Might not be much strange added on data to some, but in 2 years 4 months of the 4s iPhones, never used more then 1 GB a month and now so far I will exceed that 1 GB in this new billing cycle and by at least 1 GB, it would be 2 GB's except I shut one phone completely down and the other one is down to bare minimum, when nothing has changed in the way we are using our phones, and we are not using more data. I have now completely shut my phones cellular data off, I've turned it on in this billing cycle 6 times, bare minimum of only when I absolutely have to. The other phone, I can't do that with, and that phone is going through double, possibly triple the amount of data then the 4s, same user on both phones. I do now shut the cellular off of that phone when it comes into the house and it's not turned back on until it's out my door, so I will see if these strange data charges stop for when the phone is in the home hooked to WiFi. On top of that, I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?

I will try to address your concerns - and explain why things are as they are ... you may not like the explanation but hopefully it will help you understand what has happened and what you can do moving forward.
I got charged a total of $60 for a $30 upgrade on each phone. I'm not upgrading, my plan was expired ... If I was a brand new customer to Verizon would I get charged this upgrade fee?
Verizon's definition of "upgrade" is purchasing phone at a discount and agreeing to a new contract - if you are a brand new customer, you pay a $35 activation fee. If you are an existing customer, you pay a $30 upgrade fee - this has been in place for about 2 years now.
2nd question, my bill cycle runs from the 24th to the 23rd, since I bought these new phones on the 19th, there were 5 days left to the billing cycle, so they prorated old plan and new plan. New plan is 1 GB, 5 days were prorated, I used in those 5 days between the 2 phones 371.77 MB, and I'm being charged for an overage of 206.61 MB of $15. Now my plan gives me 1 GB a month, that would be 1024 MB, I didn't go over this 1 GB in the month, so why am I being charged an overage for 5 lousy days? You only had the new plan for 5 days - pro-rating means you get about 34 MB per day, or about 170 MB for those 5 days. If you used 371, that a 200 MB overage. You likely were only charged for 5 days of the new plan as well...
... I have shut down every app on that phone that is needed when WiFi can't be accessed, cellular is turned off except for 2 or 3 things. This is a bunch of garbage, I have 2 smartphones, and I have to shut them down and turn them into nothing but a normal old phone. What the heck is going on with this?
My daughter recently upgraded from her iPhone 4 to a 5c - her data spiked and she used nearly 1 GB in the first week where that was about what she uses an entire billing cycle. We went through all her data settings and discovered she had about 10-12 apps (Facebook, Instagram, etc) that were updating all the time, connected to wifi or not. She shut most of those off and will open the app and update manually when she is on wifi. She downloaded and is using Onavo to manage her data and understand what gets used and when. I hope we have it under control, but the defaults on the iPhone 5 seem to turn on everything to update constantly, and that's just not a good thing.
It does seem the iPhone 5 series takes more work than any phone I've ever used to keep data usage manageable.

Activation Fee Waiver

Has anyone else experienced this? You are promised the activation fee waiver and they don't apply it to your bill and make you call in to get it. But when you do, your told that it wasn't noted on your account, so the best they could offer was half the credit?
Below was my experience: Please share comment if you have experienced this and how you go it resolved. I am at my wits end!!
I recently switched to Verizon Wireless after 13 Years with T-Mobile. I am very much regretting that decision with my recent experience with Verizon Wireless. As a part switching my service, one of the reps that I spoke with told me that they would wave my activation fee as part of my deal to switch over to VERIZON WIRELESS. I had not yet received my first bill, so I went online to your website so I could view my bill. That is when I noticed that the activation fee was showing on my bill. My first step was to speak with your agent via live chat. He submitted the request for me and told me I needed to call in to approve the request. When I called in, I spoke with a rep, (who was rude and kept speaking over me) and she said she didn’t see where that was notated on my account. But, that she could offer me ½ the fee in credit. That was not what I was promised, so I declined her offer and asked her to escalate my call to a super visor which she refused to do, because the supervisor could only offer the same thing. I had to ask her several more times to escalate my call before she placed me on hold to do so. They she came back and said her supervisor was busy because she was going into a meeting and again restated that all the supervisor could offer was the ½ credit for the activation fee. I asked the rep a few more questions, in which she continued to talk over me. Unable to tolerate her rudeness anymore, I hung up. I then call back in and spoke to a rep who immediately transferred me to the sales department. I then spoke to a woman who looked into the account and asked me the same questions. (She was very polite and knowledgeable.) She said not to worry, that she would notate on my account that it was a part of a promotion and then she would transfer me back to customer service so I could get the credit. Of course (it never fails) we were disconnected. So I called back again, and this time, this rep could only see where the previous reps notes – stated that I was promised the fee waiver and did not receive it. And she said upon that alone she could not give me the credit. After this experience, I see that all the warnings I received about VERIZON WIRELESS are true and I am deeply disappointed! I am a very good and loyal customer – who pays on time and abides by the rules. However, I am sincerely hurt by this incident and could not in good conscious, recommend Verizon to anyone after this experience. I just want what I was promised originally by the sales rep…to have my activation fee waived. I would like a response (if willing to respond) to this complaint in writing as my experience with your company’s ability to properly document conversations has been poor.
Any suggestions?

Hello,
The promotion for having the Activation Fee waived started March 11, 2011 is included with the Xoom for a limited time only. If you have the flyer and wish to seek to have the activation waived prior to the start of the promotion, please contact the store or vendor where you purchased the Xoom or Tablet from and provide your mobile number to request the activation waived. We will be happy to review the the matter. Please also use this link below to inquiry about the activation fee being waived for online orders. When you go to the, scroll down to the lower right hand side and click on for the details.
The link is:
http://www.verizonwireless.com/b2c/store/controller?item=phoneFirst&action=viewPhoneDetail&selectedPhoneId=5606
Thanks,
edw@vzwsupport

Trying to understand upgrade fee

I have spent the better part of the last three months trying to understand why one has to pay an upgrade fee. If we renew the contract and buy another phone, then why do we need to spend an additional $30 for an "enttled" upgrade? Why not build it into the phone price if everyone has to pay it? It seems petty if you deal with Verizon Wireless on a longterm basis

Why do doctors charge multiple co-pays instead of just adding that price into the outrageous charges they submitted to the insurance carriers?
They charge the upgrade fee because you are purchasing a phone that costs $500-$800 for less that 1/4 the cost of the phone.
You see you charge co-pays separate from your charges. Verizon does the same. So this should not be an issue.
Good Luck

$30 upgrade fee... really?

After standing in a Verizon store for 30 minutes (8 employees, 6 customers... yet somehow no-one could help me) to simply buy an iPhone 5s in a box I was told I owed the price of the phone plus a $30 upgrade fee. I asked the associate what that was and he told me it was for all of the assistance required to set up a smartphone. I noted that I required no assistance - I was buying it in the box and would set it up later - but he said that didn't matter. Shocking.
What's the point of the upgrade credit if it's going to be clawed back with no say on my part? I left with a bad taste in my mouth.
I was a pretty happy Verizon customer until yesterday. If any of you marketing types are reading this, be aware that I've moved from Promoter to Passive, heading towards Detractor. If you want to do the right thing, refund my $30.
In the meantime you ought to get rid of that stupid nickel-and-dime policy. Reduce the upgrade credit if you want, but don't give an upgrade credit and then say "just kidding".
My 2c.

Unless you were purchasing the phone at full retail price, I don't think the store reps are allowed to sell you the phone in the box only. They have to open and activate it in the store. At least that's what my experience was when I purchased the Tbolt and later when I brought in a slightly used Galaxy Nexus. I would have preferred setting up my Gmail account at home when connected to wifi instead of using the cellular data connection. Instead they had to activate theSIM cardand pphone before I left the store. I think I did manage to skip the Gmail account sign-in on the Nexus, but not on the Tbolt.
If you were purchasing at full retail price, the $30 Upgrade Fee doesn't then apply.

30 upgrade fee is nonsense

So let me get this straight; I have been a customer for 15 years, pay more $ each year for your services, and now I want to purchase a new phone AND extend my contract with you another two years, and YOU want to charge me $30 upgrade fee for committing to pay you $280+/mo for another 2 years? What is wrong with this picture? I don't care if other providers charge it too. I am giving you another 2 years committment, you shouldn't charge me $30 for MY gift to YOU!!!!! So, no, I won't buy a new phone from you, almost have all 4 devices out of contract then I will switch! : )

So you'll switch and pay new carrier upgrade fees in 2 years. So you've been a customer for 15 years. So what? I don't
mean to troll and defend Verizon's policies, but policies do change over time. Sure you can vote with your feet and your
wallet, but if the upgrade fee is the issue, then there is no benefit to switching except perhaps on principle just because
you are mad. Not a rational reason. Besides, like T-Mobile, ATT is thinking of eliminating contracts and upgrade fees
anyway, probably will over next two years.

Early Upgrade Fee

I got switched to Verizon via the Alltel buyout so I'm not really sure how all this works with Verizon. I have a BlackBerry Storm and want to switch to a Droid. I have had my BlackBerry for a year and a few months. I am about 6-8 months away from NET. I heard there is an ealry upgrade fee that I can pay and upgrade at sale price? Is this true??

Hi -
What you are referring to, I think, is the ANNUAL upgrade.
It is only applicable to the primary line on a family share, or an individual line, where the voice/calling plan is $49.99 or higher. (So your data plan does NOT figure in to the cost of the plan).
After fulfilling one year of a 2-year contract, you are able to upgrade at the 2-yr contract pricing. That will extend your contract out for 2 years from the date of upgrade. Since Verizon is letting you upgrade early, (one year into your two year contract) there is a $20 processing fee on top of the cost of the phone. When you do the early upgrade, you forfeit your New Every Two eligibility for two more years.
So, if you are the primary on a family plan, or have an individual plan $49.99 or more (WITHOUT the data plan), then you can upgrade now. If you have had your phone "a year and a few months" then you should be eligible in just a couple of months for your NE2 (if you are primary, or on an individual plan) so that would save you $30 - $50 plus the $20 upgrade fee that will not be charged if you wait. You are eligible 20 months in or 4 months before your contract expires.

$30 Upgrade Fee

I just upgraded and ordered the new Galaxy III 4G and did not see this Upgrade fee at any time during the order process. The Order Summary on the left side of the screen never disclosed this until the absolute last page - it was tucked in and never mentioned before that. It was not until I got my email confirmation that I noticed this fee. I immediately called and cancelled my order. I am very disapointed in this slick, trick the consumer ploy developed by your team. Please address this and correct it. Either remove the fee or disclose it up front.

Au contrair mon frair. I walked through the whole process with a Great Verizon Rep and he totally agreed with me. It did not show up to the absolute end and the information on the left side, order summar, was not accurate. He agreed to the point that they then refunded me the $30 and submitted this to the web development section.
My point is disclose it clearly and up front or get rid of it. no sour grapes.

$30 UPGRADE FEE - SHENANIGANS!

Well Verizon, you've managed to do it. I've been a customer for well over 8 years. I'm in my ReNew Every Two period so I was considering moving from my Android to an iPhone 4S (16GB).
I looked online and found that I was eligible for a $30 discount. Wow! Awesome! But I didn't buy right away.
A few days later, I'm in a brick and mortar Verizon store to pay my bill. While there I asked a rep to look into what it would cost to update my plan and move to a new phone. He said the device would cost $199. I mentioned it was $169 online. He mentioned the $30 upgrade fee.
My eyes squinted and I walked out without saying a word. I looked it up online and sure enough, you clowns are charging a $30 upgrade fee. Net 0. Do you really think that offering a $30 discount and then inject a $30 "upgrade fee" would be acceptable? You guys at verizon are out of touch.
Come August 2012, I will end my 8 year commitment with verizon and move to another service. Sure, the other services will stick it to me in other inventive ways but it wont be verizon. If that's how this company treats its loyal customers then count me out as a paying customer.
Vote with your dollars, folks.
Note for the moderator. I looked up the other $30 Upgrade Fee forum posts - they've all been closed.

"Come August 2012, I will end my 8 year commitment with verizon and move to another service. Sure, the other services will stick it to me in other inventive ways but it wont be verizon. If that's how this company treats its loyal customers then count me out as a paying customer."
No, I'm not willing to pay $200 for a phone. $169.00, yes! You see, a company typically offers incentives to entice someone to purchase something. In this case, verizon is offering a $30 discount. Yaaaaaaay!
Then, as you start researching more and more about the transaction one finds out about the $30 "upgrade fee".
Also, let's see. They promise to break my contract where I was offered "unlimited data". Now they are breaking the terms of my contract and limiting it to 2 Gigabytes per month. Granted, I only use about 300M / month; but, if I use a feature of my droid for it to act as a WIFI hotspot I'll go over that 2GB pretty darn quick.
So, certain features of my phone drew me to it: WIFI Hotspot, unlimited data, and tethering to a laptop were all features I thought would be great. Of course, the service rep when I signed my contract made no mention of additional fees (WIFI Hotspot - $20/month, tethering - additional charges (dont remember so I'm not posting actual value)).
So, I shouldn't feel jilted, huh?
Uhh, Hmmm, yeaaahhhh. Thanks. I'll vote with my dollars elsewhere.

$30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
/rant

steelystan wrote:
The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
And it's 57% discount, not 60%+
Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
This fee was announced April 11th 2012 It made ALL the major news sources.
http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
Just to name a few sources.
There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

Upgrade Fee?!

What matters in life are relationships. Apparently, Version Wireless has the notion that the longer a customer stays with them, devoted customers should incur additional expenses, such as a $30.00 "upgrade fee." Most relationship I have been in, look for ways to improve the relationship, make circumstances more enjoyable, and add something that keeps you wanting to come back. But, not Version. Very disappointing, that after being with the company since it was Airtouch, over one decade ago, Verizon choose to reward this longtime relationship, and many people who use their service with what is now called an "upgrade fee." Poor business decision, from my perspective.

San Diego Dad wrote:
What matters in life are relationships. Apparrelationshipsion Wireless has the notion that the longer a customer stays with them, devoted customers should incur additional expenses, such as a $30.00 "upgrade fee." Most relationship I have been in, look for ways to improve the relationship, make circumstances more enjoyable, and add something that keeps you wanting to come back. But, not Version. Very disappointing, that after being with the company since it was Airtouch, over one decade ago, Verizon choose to reward this longtime relationship, and many people who use their service with what is now called an "upgrade fee." Poor business decision, from my perspective.
What matters is relationships....huh? Lets look at this:
Ive had a relationship with Sunoco Gas, Nissan, Wendys, my wife, etc for years. Gas prices have risen. We keep buying gas. Car prices have risen. Keep buying them - advanced they are. Burgers have gone up - gotta eat. The price of date nights gone up - havent tossed the wife.
20 to 30 years ago, computers took up huge spaces in buildings and rooms. Now you can have in the ppalm of your hand. And the prices have dropped!!!! Customer denand. But on the flip side you pay a lil more for the service and to upgrade....but its still better and cheaper than years past.
What therefore are you complaining about??!!!

UPGRADE FEE WAIVER

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