Upgrade Final Cut Pro HD to Studio on an Intel iMac

When I transferred Final Cut Pro HD from a G5 to an Intel Core 2, I bought a copy of Final Cut Studio (upgrade) to upgrade the software. Sales told me this would work. However, I get an invalid serial number error when I enter the old serial number (after previously entering the new software's number). I can't find a way to ask Apple about this in the support area. Can anyone give me a lead?
John Sweeney
<Edited by Host>

The FCP HD isn't an academic version, is it?
Or a Not For Resale (NFR) version?
If it isn't either of those issues, call Applecare. The support number is in the documentation you received with the upgrade. Installation issues have free 90 day support.
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