Upgrade for movie rental

Anyone know when we can expect the movie rental upgrade for existing aTV owners? It says to select upgrade software from the aTV settings menu but nothing happens. I don't see the new menu version and I rented something on iTunes and it won't show up in the aTV even thought is is syncing everything else.

this is starting to get ridiculous.
is no-one on here able to use the search function?
NO KIDDING!!!
the update will be released in TWO WEEKS
More like 10 days if counting from the date of the press release. Assuming it isn't delayed, that is.

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Can I pay for Movie Rentals with Gift Card?

Can I use Gift Card(s) to pay for movie rentals?

Me neither
My point being it is not explicitly mentioned in the FAQ:
What can I buy with an iTunes Gift Card or iTunes Gift Certificate?
iTunes Gift Cards and iTunes Gift Certificates can be used to purchase music, videos,
TV shows, and audio books from the iTunes Store. At this time, iTunes Gift Cards
and iTunes Gift Certificates are not accepted for online Apple Store purchases.
They should update the document.

HT1657 Is there a way to search for movie rentals only? I don't want to buy movies and I'm tired of clicking on a movie only to find out its for purchase only

Is there a way to search for movie rentals only? I don't want to buy movies and I'm tired of clicking on a movie only to find out its for purchase only?

The best solution I've come across so far is to dump all movies into a shareware app called iVI. It'll show whether each movie has subtitles or not.

ATV great for movie rentals- hey apple here is a suggestion

Got the apple tv for movie rentals and it is really great. So much better than ordering a movie through my cable box.
Apple you should have a request box so users can request a movie be put on atv. Also it would be great if you had a coming soon section so we as users know when to expect a movie to come out.
This past weekend I wanted to rent back to the future... a classic movie. Not on atv. But war games was.
Also the movie the Kite Runner just came out on DVD. I was wondering if or when it will be on ATV. it would be great if Apple provided this info.

The party line from Apple is that movies from the partner studios will be available 30 days after the DVD release.

VERY long download times for movie rental

I tried to rent a movie for a recent trip and I was unable to download the movies to put them onto my ipod touch. The download times were 12 to 18 HOURS!!! I left the download going overnight and it still had 10 hours to go in the morning. I have a cable connection and I tried to download at home and again at the hotel that I was staying at. It was the same both places.
I am now heading home and still have not been able to download the movies. Of course the charge went against my account right away. Apple had no problem downloading the money!
Any sugggestions or ideas what may be wrong?

I was having the same trouble today with buying a movie on iTunes. I started last night to download a movie that was over 2 gb. It was moving very, very slow. I checked my download speed several times. I left my computer on overnight to download it. This morning, the files was at 110 mb downloaded!!! After tweaking and checking online for the possible fixes, I gave up and switched over to download via my laptop. It took about 14 minutes to download the darned thing. I think it might be that something is wrong with my desktop. Funny thing is, that I have downloaded a number of movies on my desktop with no problem, except for a rental that would not play long ago.

HT1390 Do I have to wait for movie rental to download before I can watch it?

Do I have to wait for a movie rental to completely download before I watch it?

It can take the card up to 24 hours to activate after the point of purchase, but if its past 24 hours from when you bought it, the card must not have been activated properly at the register, which is the sole responsibility of the retailer.

Billed twice for movie rental

I was billed twice for a movie rental. Same day, same time. How can I get one of the rental charges reversed?

Click here and ask the iTunes Store staff for assistance; if the second charge was to a credit card, you can also contact the card's issuer and dispute it.
(117939)

Billed twice for movie rental and requesting credit?

Billed twice for a movie rental and requesting credit. How do I request credit please?

Click here and ask the iTunes Store staff for a refund.
(113499)

HT4363 How to get a refund for movie rental

I rented a movie via appleTV and after commiting to the rental found I needed to wait 3 hrs for the download to complete before I could watch. I came back 2 days later and discovered that no progress had been made. I changed to lower resolution on settings but could not change the download time on the movie that I already started. I was willing to let the movie download and comeback later, but do not find any help to accomplish this. At this point, I will accept a refund and go back to netflixs, but there is no apparent way to request this. Love apple products...until you need help!

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Hardware requirements for movie rentals?

Hi,
finally iTunes rentals and movies have made it to the german store as well. I rented a movie yesterday and had to realize that my iBook G4-800 is not able to play the movie without stuttering and hanging all the time.
I know that this is old hardware, but as far as the resolution of the movie is concerned, it should still play fine, at least in the Quicktime player. When trying to open it from the Finder directly in quicktime player, all I get is a message that this movie can only be played via iTunes. What a bummer, because playing anything that even looks like a movie in iTunes needs about twice as much resources compared to playing it in the quicktime player. At least on that machine. I have never understood why it is like that, because iTunes is certainly also using the quicktime framework, isn't it?
Now, are there minimum hardware requirements for renting a movie? I couldn't find any. I read that you can download the movie in differnet resolutions, I did not get any window with choices for resolution when I rented the thing?
Any clues would be appreciated. I already filed a report via my iTunes account about that, but it might take ages to get a response.
Thanx and cheers
Peter

Looks like your processor is too slow. From this page: http://www.apple.com/itunes/download/
Playing videos purchased on the iTunes Store requires a Mac computer with an Intel, PowerPC G5 or *1.0GHz PowerPC G4 or faster processor*
Playing HD-quality videos purchased on the iTunes Store requires a 2.0GHz Intel Core 2 Duo or faster processor
512MB of RAM; 1GB is required to play HD-quality videos
Playing videos also requires at least 16MB of video RAM

Very slow download for movie rental

Last nite (Valentine's!) my honey and I decided to watch our first movie with AppleTV. We chose the HD version of Ratatouille. I expected it to be about 10-20 minutes before we could start watching the movie (as the rest of it would download while we watched). Zzz..... After an hour only 6% had downloaded. What a disappointment! We cancelled our plans and watched boring TV instead. I know we have 30 days to watch the movie, but...
So my question is: "Why so slow?"
-- Slow or overloaded Apple servers?
-- Time Warner cable is throttling my download speed (normally I get 3 Mbps)?
-- My Airport Extreme (n-series) setup is choking?
Any thoughts, gang?

Similar problem experienced last night (Feb 15 8pm ~ish) downloading a HD rental. I thought HD playback was supposed to take about 30 seconds from purchase while SD should be almost instantaneous. I have an 802.11G network and my download speed tests around 2MbPS. It took the movie about 20-25 minutes to download 4% of the movie at which time playback was enabled.
That's a lot faster than running out to Blockbusters but vexing nonetheless.
I assume the bottleneck is on the Apple video content servers, let's hope it improves otherwise it's back to Comcast OnDemand with it's instant playback yet crappy UI and playback control ( << || > >> ).

Credit card charged for movie rental even though I have an iTunes credit. Why?

i have a iTunes credit but I just rented a movie and my credit card was charged instead of using the iTunes credit. How do I use the credit when I have one available?

Hi Harry949,
Welcome to the Support Communities! You are correct. The iTunes Store credit should be applied to the purchase before your credit card.
How iTunes Store purchases are billed - Apple Support
http://support.apple.com/en-us/HT201359
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
The link below will get you in touch with the iTunes Store Support team.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
http://support.apple.com/en-us/HT1933
They can review your account with you and make the necessary adjustment.
- Judy

11 hour wait time for movie rental!

Over Christmas I got a 2nd generation Apple TV. I was excited but didn't have the time to try it out until tonight. I rented Iron Man 2 in HD and after letting it load for over an hour, I came back to watch it, only to see a wait time of over 11 hours. Is their anything I can due to speed it up? I have no problems renting movies on my macbook. I'm very frustrated.

I'm not an expert either, but the basic idea is that the DNS servers route the internet traffic and commonly cache web pages to speed them up. DNS services claim to be faster than your internet provider and usually provide some claimed protection against fraudulent sites. They also offer some filtering options.
I was using OpenDNS. You can get the idea of what it does here: http://www.opendns.com/solutions/household/
However, if you don't know what it is, then you're probably not using it. You would have to deliberately set it up.
I may be wrong, but I think the idea that these services cause an issue is that your download has to go through the one place rather than finding the fastest place. So, there is a backlog with lots of people now downloading internet video. I've read in a few spots that this is B.S., but since I'm not a computer engineer, I really don't know either. I can only say that on the one test, it was faster without OpenDNS than it was with it.
I'm going to keep trying and see. I'd rather keep OpenDNS if I can.

How do I redeem or use credits for movie rentals?

I am looking for instructions on how to use the two ITune credits on my account. I would love to use the, to rent or buy a movie. Please advise specially how to access them. Thanks.

The credits are not from a gift card. They were applied to my account by a representative of Apple for complications experienced with another attempt to rent a movie. However, although I can see that the credits are there, I can't find how to use them to rent or buy movies. Help please. On "how to use them?"

I can't find download for movie rentals, says downloaded but I won't play.

Need help fixing this issue.

No, in the Video app there is no download option. You download a movie from iTunes, where it should appear in the Video app and you watch it from there.
This link may help you: http://www.apple.com/support/itunes/library/

Upgrade for movie rental

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