Upgrade from Broadband option 1 to option 2 - Help...

I'm confused!
Today I upgraded from option 1 to 2, and shortly after received a welcome email with my new username/email address! I don't want to change these, all I want to do is increase my monthly allowance from 10gb to 40gb! The email also says that my password has not changed, however when I use the new username and my existing password the login fails. My old/existing email and password still works as usual, so where does this new username come into it? I do not want to end up losing my existing email address and associated sub accounts. Please could I have some clarification from a mod!
Andy

have you tried the online chat or go back to uk sales and get them to fix it 08007830056
if none of that works then you can contact mods yourself using http://bt.custhelp.com/app/contact_email/c/4951
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Doesn't give an upgrade from Creative Suite 2 option when installing CS5

I have been having issues with my iMac crashing since purchase 12 months ago and after 2 prior clean installs, I'm finally resorting to manually installing all applications after a third clean install.
I have CS5 Design Standard (on disc) as an upgrade from CS2 Premium. I've tried installing CS5 put can't get pass the page where it wants me to put in the serial number for the previous product - it does not offer CS2 as an option in the drop down menu. Only CS3 and up. I have the correct serial numbers registered with Adobe and the CS5 upgrade was bought to work with CS2 and has worked for the last 5 years
Installing CS2 first won't work as it is a Power PC app. I'm downloading a copy of CS5 now in the hope that the install process will be happy with the serial number alone, although I'm guessing it will want me to select the previous product again and will it give me the option to select CS2?
Any ideas would be much appreciated. Thanks. Andrew

The serial number is what designates the upgrade status (the software is the same whether the purchase was an upgrade or full) so you are likely to see the request for the preceding version again. I guess you will see if the CS2 option appears or not when you attempt to activate the download.

Re: Upgrading from Broadband to Unlimited Broadban...

I just tried to upgrade from BT Infinity 20GB to BT Infinity Unlimited.
I took out an 18 month contract (6 months ago) which had £15 discount for 6 months and £2.50 discount for 18 months.
I tried telling the options agent that I should, according to their website, retain the £2.50 discount for the next 12 months.
After the agent finally found the web page I referred him to, he said it did not apply.
In which case, BT need to amend their http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346/related/1 page as it clearly states I should be able to retain the £2.50 discount.

@sukieb3 this part is very clear
The only exception to this is if the higher broadband option has a special offer or if you're moving from BT broadband to BT Infinity.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have this empty black box in middle of screen with cursor in it after upgrading from SnowLeopard to Mavericks - any help???

I have this black outlined box with cursor stuck in it after upgrading from Snow Leopard to Mavericks -- any help??? I can't get rid of it.

From another thread.
https://discussions.apple.com/message/24902799#24902799
Go to accesibility/zoom/more options/show rectangle... and uncheck that.
Strange outline rectangle on my screen...

Problem upgrading from 10.6.4 please help

Hi
My daughter has a 2009 iMac intel. She recently got an iPhone5 and surprise surprise it's not compatible with her OS.
She was on 10.6.4. I ordered Snow Leopard 10.6.8 update v1.1 and she tried installing it. It worked for about 2 hours then said cannot install requires 10.6.5, 10.6.6, 10.6.7 etc updates.
She download all these and when trying to install combo10.6.5 update got this error
error -4960
We repaired disk permissions and followed this (see below) to no avail.
Found this in another thread from the appletoolbox site, given by user 'Chris'
http://appletoolbox.com/2010/04/mac-os-x-10-6-3-fails-to-install/
This worked for me to install 10.6.5 and the file related errors (unidentified format etc.) went away with this. My install used to fail while the image was getting expanded/extracted.
The steps to do (as given in that site) are:
1. Open Terminal (under Applications, Utilities)
2. Type “sudo su” (without quotes)
3. Type your password (you must have admin account)
4. Type “sysctl kern.maxfiles” (this will show you the max open files allowed currently)
5. Type “sysctl -w kern.maxfiles=####” replacing #### with a number much larger than your current maxfiles setting. For example, if your maxfiles is currently 12000 change it to 24000 or maybe 30000.
WHAT CAN WE DO TO GET THE UPDATES TO INSTALL?? And is it possible to just flatten the hard drive and install fresh from the 10.6.8 update v.1.1 DVD?
We would rather just upgrade incremetally if possible to keep all her stuff on the drive.
Any help appreciated.
Thanks!
Nick

Download Mac OS X 10.6.8 Update Combo v1.1
You downloaded an incremental updater. You needed the combo updater above. The updaters cannot install a full version of OS X. For that you need the Snow Leopard installer DVD that came with your computer.

Upgrading from 4th generation to 5th Help

I have the 4th generation click wheel ipod and i was thinking i could upgrade to the new 5th generation video color ipod it looks real cool and fun to use and play with on long trips or whatever. i do not have the insurance on my ipod and i was thinking what is the best way to upgrade my ipod. please post help on what to do or the easiest way to do so.
Windows XP

Mr. Lebowski,
Apple will give you 10% off a new iPod if you take your old one in to an Apple store, but if your fourth gen is still working, you'll probably get more than that if you sell it on ebay or something. Then you can put that money towards a new iPod. Then you won't need to find all those Creedence tapes little Larry must've pawned.
Cheers!
-Bryan

Hey, I Upgraded from 7, to 8. I'm using a Powerbook G4, with Mac OS 10.5.8, MY question is: im unalble to click on the channel strip to add plugins. actually, I cant click on a lot of options, mainly things with scroll down menus ie... busses, aux.. HELP!

Hey, I Upgraded from LOGIC 7, to 8. I'm using a Powerbook G4, with Mac OS 10.5.8, MY question is: im unalble to click on the channel strip to add plugins. actually, I cant click on a lot of options, mainly things with scroll down menus ie... busses, aux.. HELP!

Hey, I Upgraded from LOGIC 7, to 8. I'm using a Powerbook G4, with Mac OS 10.5.8, MY question is: im unalble to click on the channel strip to add plugins. actually, I cant click on a lot of options, mainly things with scroll down menus ie... busses, aux.. HELP!

HT201210 I upgraded from iPhone 3G to 4S a few days ago. I choose the option to restore from my last 3G backup. It worked fine but I just realized that I do not have the new apps which come with the 4S. What should I do? Thanks for any help. Léo

I upgraded from iPhone 3G to 4S a few days ago. When setting up the new 4S, I choose to restore my last 3G backup. It started by updating the OS to version 5.1 (9B179) then restored my apps and setting. Everything went well except that I realized I do not have the new apps which come with the 4S, like FaceTime, HD video and Siri.
What should I do to correct this?
Thank you in advance for any help on this.

Ah, FaceTime is not an app, either. It's accessed by tapping the FaceTime button when you are in the contacts app and have selected a contact. This can also be done from the Phone app under the Contacts tab, or during a call, you can switch to FaceTime.
Let me know what other apps/features you are missing.

10g(OLAP option) upgrade from 10.1.0.4 to 10.2.0.1.0 version

Hi,
I have the current setup up with 10g 10.1.0.4 version with OLAP option and AWM version 10.1.0.4 version.
Now, I want to the latest version with 10.2.0.1.0. Please let me know what the Patch have to install to upgrade the latest version.
Your help is appreciated.
Thanks and Regards
Venkat

If you mean the installation file of Oracle.
You need to download Oracle 10g release 2 installation file for your OS from
HERE
And follow the Oracle® Database Upgrade Guide

Power Saving option After Upgrading from Anna to B...

can any one tell me where i can find Power Saving option on Nokia E6 after upgrade from Anna to Belle , coz without power saving enable its giving me one whole day.
waiting for any help

@khansaif_83
Not got E6 to hand but if you momentarily touch power button is it not offered as option in displayed menu?
Happy to have helped forum with a Support Ratio = 42.5

Options for Upgrade from OSX 10.4 to Leopard

Hi all, I started this question over here:
http://discussions.info.apple.com/thread.jspa?threadID=2592383&tstart=0
and BDAqua recommended I start a new thread, so here goes:
My computer has been crazy slow for the last year or two. I have a MacBook with Mac OS X (10.4.11). We've think we want to reinstall the OS, I don't have the original install disks.
BAqua recommended paying the $29 for the Leopard upgrade, but I noticed here http://www.apple.com/macosx/specs.html that it says I need to get the full product since I'm on OSX 10.4 - is that true?. Here's what it says on the bottom right:
Upgrading from Mac OS X v10.4 Tiger.
If your Intel-based Mac is running Mac OS X v10.4 Tiger, purchase the Mac Box Set, which is a single, affordable package that includes Mac OS X v10.6.3 Snow Leopard; iLife, with the latest versions of iPhoto, iMovie, GarageBand, iWeb, and iDVD; and iWork, Apple’s productivity suite for home and office including Pages, Numbers, and Keynote.
I'm not sure it's worth $169 to upgrade the OS - especially considering we don't even know if it's a hardware problem.
Also, can I do a complete reinstall with the upgrade disk anyways? My husband has worked on PCs for a long time, but wasn't sure what to do about a Mac that has what appears to be a lot of corrupted settings. He tried to create a new user and copy the setting over (seems like common advice on these forums), but my computer hangs forever when trying to create a new user. He figures it's faster to just reinstall than try and fix it one problem at a time. Thoughts?
Thanks so much!

There have been reports from users who have bought the $29. package
and used it to install a newer Snow Leopard 10.6.x system in a supported
Mac computer model that was capable of using that version.
Snow Leopard 10.6 is the current production version; Leopard 10.5 is not.
With enough free space (capacity, unused) on the computer's hard disk
drive, a new system could be installed; an Upgrade & Install, if you had
a newer retail install DVD. But too full of a hard disk drive, and it won't
work; neither would an Archive & Install, where you choose to have the
new system save and use the old user account & setup info. If the Mac
has too much stuff on the hard disk drive, it has to be dealt with first.
And the computer system itself is separate from the user acct issues.
The 10.6 upgrade is a full installer, according to those who have used it;
but the better deal would be to get the large 'complete package deal' due
to the addition of the other software, each in a retail package version, to
add those other apps that the upgrade installer by itself won't include.
And the older Tiger-level versions are fairly outdated to try and use in the
Mac once you've upgraded the OS from 10.4.11 to Snow Leopard 10.6.x.
Usual issues as you describe that are affecting your computer use, tend
to be related to a few factors; issues contributing to slowness and sluggish
performance, include: a too-full hard disk drive, in adequate RAM installed
to run certain Apps. And a combination of a fuller than desired hard disk
drive plus inadequate available RAM installed, can make a system slow.
RAM is on-chip random access memory; HDD capacity is storage space.
Not to confuse these; however the computer will use larger sections of free
hard disk drive space. Unused capacity, used as Virtual Memory helps the
Mac OS X system and Apps you may be using, handle the workload and
temp files, swap space, Virtual Memory and other workings, are comprom-
ised by a lack of sufficient free or unused hard disk drive capacity.
Also, in addition to the above, certain cache files in the system, and other
items addressed by routine and preventative maintenance, can grow to a
point where they can slow the system. So, trying to install an upgrade over
a problem not directly related to the system, only will layer the first problem.
The symptoms you describe indicate the problem is probably due to the
hard drive being near full capacity; or perhaps it has bad sectors and a
part of the hard disk drive is not longer accessible to the Mac OS X, so the
computer is working around the lack of space needed as Virtual Memory;
and has gotten way slow in trying to find temporary work space, under load.
IF the internal drive in the computer is more than 75 to 85% full, it likely is
overdue for some clearing out; image files, music files, libraries of these
can use up plenty of hard disk drive storage capacity. So much, the Mac
may start to work very hard, and then the usual thing is hard drive failure.
So, you should consider using an external drive enclosure that can boot
the computer model you have (some can't.) If your Mac has USB 2.0
ports, and FireWire400/800, then an external enclosure sporting both
kinds of ports (FW + USB2.0) with its own power supply; and making a
complete computer drive clone, on the external drive.
Once a suitable and boot-capable copy/clone is created on an external
hard disk drive, and it is tested to see it can start and run the Mac, you
could choose to use Disk Utility from the clone's utility folder, and have
it 'repair disk permissions' on the booted clone. Then, it may be OK to
secure erase (one-pass) the hard disk drive, using Disk Utility's optional
tools, and choose a partition map (GUID-type) and reformat to HFS+.
Then, the system which was cloned to the external drive could be re-
cloned back to the internal hard disk drive. The same Clone utility can
be used to move or copy an OS X system back & forth. One that I use
is a free-running donationware/download, named Carbon Copy Cloner.
Since the computer have/had shipped with a special version of Tiger
10.4, (Intel-based Macs with Tiger) this would not be able to use a
retail copy of the Tiger DVD to do a re-install. You could call Apple
Sales/Support, and tell them the Serial Number of your Mac, and ask
about getting a replacement original software packet for your computer.
This would cost a nominal fee; or go for the $29. Snow Leopard one.
The product specialist you'd talk to about this, at 1-800-MY-APPLE
may be able to direct you somewhat, if the original Tiger 10.4 replace-
ment disc set is no longer available for your computer.
A concern, would be if you were somehow able to install an upgrade to
a later system into your computer, as it is now (with issues) the problem
could be worse, since a too-full hard disk drive can be damaged or be
a cause of software/data loss once you over-fill the drive.
Also, a portable computer, among others that see a lot of use, may need
a new/replacement hard disk drive by now; after three to five years run-
time. They do wear out, and the more they have to work to do read/write
cycles of use, such as when inadequate chip RAM is installed, to swap
files and use HDD free space as Virtual Memory, things wear out faster.
So, the system itself isn't likely the cause of the problem; but is a symptom.
And you need to have some system discs. The replacement of original discs
would give you the correct Apple Hardware Test it shipped with; this is not
on any other version OS X install disc. And the original disc set should be
included with a computer when it is sold, traded, or gifted away. Plus, any
other OS X version it may have been upgraded with. To cover all bases.
Perhaps someone else has a shorter version of this line of thinking, with a
few good web links to helpful sites? I have fielded three local interruptions
not related to computers while trying to write what I thought was a simple
reply to a question; but find it is easier to know the answer than get it out.
Some general ideas:
• OS X Maintenance and Troubleshooting:
http://www.macattorney.com/ts.html
• Maintaining Mac OS X:
http://www.thexlab.com/faqs/maintainingmacosx.html
• Download Titanium Software's OnyX (note system version)
http://www.titanium.free.fr/download.php
There always are more questions, hopefully someone will help
match answers up correctly, and pair them off successfully.
Good luck & happy computing!

No 'Line input' option in sound prefs after upgrading from Tiger to Leopard

I have connected guitars and mics using Garageband 3 without a problem, until upgrading from Tiger to Leopard 10.5.8.
I'm not getting sound from the guitar apart from feedback when I plug it in to the audio line-in port on my iMac G5.
I have read many of the questions and comments in the relevant forums all pointing to selecting the line-in option of the input tab in the sound preferences window.
I only have the 'internal mic' appearing in that window now.
I've checked that the cables are working correctly on a guitar amp and are fine.
So not sure why I don't get the 'Line-in' option anymore.
Are there any patches/updates to cure this problem, or would updating to Garageband 9 cure the problem?
Thanks,
Mick

Yes, checked the 'Audio MIDI Setup' utility and can select Line-in from there.
All working fine now!
Thanks very much for your help.
Mick

Upgrade from iChat 3.1.8 to 3.1.9 & enabling Screen Sharing options

Hello,
I am trying to help my best friend use her old mac with iChat and she does not have all the options available to her.
First of all, she has the following mac:
iMac G5
PowerMac 8,1
Mac OS X 10.4.11
iChat 3.1.8
I bought her a webcam with microphone so we could video chat and it works perfectly. It was the Rocketfish HD Webcam from BestBuy about $50.00 (http://rocketfishproducts.com/products/computers/RF-HDWEB.html).
We where able to video chat perfectly and we even used the video chat to chat 3-way with another friend using iChat.
When explaining all the features to her, I was trying to show her how to use the share-screen feature, but we realized she did not have that option available to her.
My questions are:
1) How to make this screen-sharing option available to her?
2) Does the upgrade to iChat 3.1.9 have that feature enabled? What does the 3.1.9 upgrade have that the 3.1.8 version doesn't? Where can I get this upgrade from? Is there a higher iChat 3 version other than 3.1.9?
3) Is there any way to upgrade her to iChat 4 or higher without having to upgrade her whole operating system?
4) Is there any free third party software that can enable her to share her screen using iChat 3?
Thank you for your help,
Melissa

Hi,
Re 1) Only by upgrading to iChat 4 or 5
Re 2) No. See 1) above.
Re 3) No. Each iChat version goes/comes with the OS involved. In fact it is particular about getting it's Updates when the OS is Updated. Reinstalling iChat from an Install Disk requires you run the COMBO OS Updater of the OS level you are at to update iChat to that level.
Re 4) YES http://www.pleasantsoftware.com/showmacster/
This comes with a set of preset pics that can be On or Off instead of the Video feed.
It has some other settings and one of these can be a section of the Screen as Video feed.
It has a demo to try and cost less than $20
It will do slide shows of Pics and Annotate single pics if you use the white board option.
Also try the Demo of this (it is cheaper as well).
It does not mention it in the blurb but it used to have a feature for changing the Video feed and this could be the Desktop (in fact if you didn't/don't delete it the default on Demo Expiry was/is to show the Desktop)
Both are compatible with each other.
Both warn you that they don't work in Snow Leopard (iChat 5 Can see the stuff they send OK)
NOTE:
It is a Display of her Screen only and is not interactive mouse wise from your end. As it is still a video chat you can talk her through things though.
Both will work up to iChat 4.0.9 which may give you the option of Installing for Demo-ing something to her.
10:48 PM Monday; August 16, 2010
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

Do You Get A Free Hub From Upgrading From Option 1...

Hi
as i said in an earlyer post when you upgrade from option 1 to option 2 do you get a free home hub as i have the 2.0 one?
Cheers Sam,,
Sam
Solved!
Go to Solution.

as you were still in contract when you changed your option from 1 to 2 then there is no free hub usually as part of the upgrade. Normally only availabe when you are out ot contract and are about to renew and then only if you negotiate one as part of your new deal
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Unable to find a Re-Seller willing to sell me an Upgrade from Acrobat 9-Pro to XI. Live in Puerto Rico. Cannot buy through the Adobe Website. Locally identified Re-Seller unable/unwilling to provide me with the advertised Upgrade. My Options are; please?

Reason I had to chat with Customer Support is that I got the following message upon placing Upgrade Order.
What Different Country? It's the US. The ONLY placed I've lived my entire life! Apparently some software changes were made to the site and the PR Territory fell in a no-man's land.

Upgrade from Broadband option 1 to option 2 - Help...

Similar Messages

Maybe you are looking for