Upgrade from BT Broadband Option 3 to Infinity Opt...

Hi,
Do I have to call BT and ask them to stop my BT Broadband Option 3 before I order an Infinity? Or can I just order it now and it'll replace my current broadband?
Thanks!

Usually if you ring them up and tell them you are on option 3 and you want infinity they will tie you to another 12 month contract or whatever the contract length is.

Similar Messages

Upgrade from Total Broadband Option 2 to Infinity ...

Is this possible?
I tried the order thing it was only showing option 2 of infinity.

Yes I also wanted Option 1 and had to ordered it via phone.
If Your a new customer make sure any deals are still applicable with phone orders and are not just for orders placed online.
In THIS POST I wrote.-
"On the 4th July BT phoned me.... Only offered me the Infinity package with Unlimited and Anytime calls.
This was also the only package available to me if I ordered thru the BT Infinity checker website.
On the 7th July I phoned sales and ordered the Infinity option 1 with 40GB cap and Weekend calls.
And added an uplift for Anytime UK landline calls."
Btw On Installation day I reccommend you ask the Openreach engineer to mount the Modem on a wall for its ventilation slots to work more efficiently.
Good Luck
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Upgrading from Total Broadband Option 2

Why is it when I get an email advising me that I am getting close to my 40GB Broadband Limit and inviting me to upgrade then when I try I can't?
Rather a waste of time don't you think?

You might be better off just phoning Customer Options - 0800 800 030. It's a UK call centre.

Switch from BT Broadband to BT Infinity

Hi,
We've just upgraded from BT Broadband to Infinity 1 at home but we're have a lot of problems with it!
1) Wireless connection problem - When we upgrade we kept the original BT Hub 3 which has always worked fine, but since the openreach engineer came its been very problematic! We got told no settings needed changing but the Hub now won't let my Windows 7 laptop in all the time! If I'm in the same room as it I have about 1 in 9 chance of a connection, but in my bedroom above the Hub ( where I've never had problems before! ) I have zero chance!!! This is dispite at WiFi checker showing good sign!!
I know its not the laptop as it still connects to my works BT Hub fine! ( Writing this at work )
2) I know its only been installed 5 days but I'd of expected the connection to be more stable by now, the speed fluxs from 0.06 - 32!!
Any ideas people?

Problems like this can be resolved using Google you should be glad you have BT Infinity, I have been waiting 41 days just to get Infinity and nobody has responded to my help requests on my thread from BT Staff.
http://community.bt.com/t5/BT-Infinity/Poor-customer-service-or-normal/td-p/948172

Upgrade from "Classic" Broadband to "More Broadban...

Hi
First post here
I am currently on the origianl Classic Broadband package and wish to upgrade to More Broadband Evening & Weekend to save a few pounds each month.
As I run a business from home I can't afford any break in service or drop in the quality of a phone call
Can I keep my existing router & phone, and not install a new router/hub or phone?
Is there any break in service?
Does the quality of voice calls remain the same?
Do BT just flick a switch their end and everything stays the same for me, but at a lower monthly rate?
BT customer service tell me that I can keep my existing equipmement/no break in service/calls remai the same quality but I would like some reassurance.
Thanks in advance
Trev

I think you want the business forum here http://business.forums.bt.com/
You are not allowed to use a residential line for commercial use.
See
Using the service – BT Total Broadband Options
You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately.
Upgrading your package will not normally cause a disconnection.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Upgrade to BT Broadband Option 2

Hi,
I'm currently on BT Broadband Option 1 but have gone over the 10GB limit every month for the last three months. I'd like to upgrade to Option 2 for the 40GB for £18 p/m but when I go through the upgrade process on the website I get told I can only go to Option 3 for £28 p/m. 40GB is plenty for my requirements, I don't need unlimited broadband.
Does anybody know why I wouldn't be able to go from Option 1 to Option 2?
Thanks in advance.
Simon

why don't you use UK sales 08007830056 it's free
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Upgrade From Standard Broadband

Hi
I might be being thick, but all the information for Infinity Broadband seems to be for new customers.
I am an existing phone/broadband/btvision customer, and would be interested in upgrading to infinity, but can't find any information in respect of how to go about it, what it costs etc.
I've checked availability, and it shows Infinity as available now - can anyone please provide me with any information or point me in the right direction ?
Thanks !

Be careful. If you are in a lockin period... 18 months etc.. they will charge you a months fee for your broadband for cancelling it within your contract. They tried this with me but when I pointed out that I had had BB with them since 2005 they backed down and gave it back. However, it still came out of my bank and it was deducted from my next bill.
Then they charged me 3 times in one month for Infinity...... Again they gave it back but they kept my money for another month.
Their call centres are useless and need to be brought into line with 'Customer Service Needs' not just their pure fiscal needs. It is worth knowing their profits were up, this year, 42% on last year while sales are down 4%. Work that one out. Well I did the maths for you..... We are all being fleeced to line their and their share holder's pockets to the tune of about 50% while inflation is only 2.76%. They did this by reducing service, increasing charges, placing hidden charges where there were none and by rudicing service costs by outsoursing parts of the business to Asia.

Downgrading from Total Broadband Option 2 to Optio...

I have renewed my contract with BT and am considering moving from Option 2 to Option 1, as I do not need the extra download allowance even with the addition of BT Vision. I have been told I can do this anytime after my activation date. I could phone BT, but that is too time consuming. I have also been told that I can do it online.
Anyone tell me how I can do this?
Thanks.
Robin.
Solved!
Go to Solution.

If you've just taken a fresh minimum term contract, make very sure that downgrading won't foul things up. The Options Team on 0800 800 030 are likely to be more sensible than the Helpdesk.
You can click the white star next to this message if you think it was helpful.

Switching from BT Broadband to BT Infinity - Will ...

Hello,
I just ordered Infinity and was wondering if my broadband will be cut off before the installation day or if I will stay connected until I get the new connection?
Thanks in advance.

hi we stayed connected until the engineer rang on the day of install lost phone for about 10 mins then sorted

Re: Upgrading from Broadband to Unlimited Broadban...

I just tried to upgrade from BT Infinity 20GB to BT Infinity Unlimited.
I took out an 18 month contract (6 months ago) which had £15 discount for 6 months and £2.50 discount for 18 months.
I tried telling the options agent that I should, according to their website, retain the £2.50 discount for the next 12 months.
After the agent finally found the web page I referred him to, he said it did not apply.
In which case, BT need to amend their http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346/related/1 page as it clearly states I should be able to retain the £2.50 discount.

@sukieb3 this part is very clear
The only exception to this is if the higher broadband option has a special offer or if you're moving from BT broadband to BT Infinity.
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From normal broadband to infinity

Ok, So on Friday 7th i switched from bt broadband to bt infinity.Before the engineer left he logged onto his handheld using my wireless connection and showed me a film and how there was no buffering.I logged on my pc and speedtest.net gave me a test of 31mb.
I was advised in next 3 days this would be up and down until it settled at the estimated speed i was given at around 64mb.So off he trots and i go out.When i get back i discover bb had dropped out.It came back on again and when i did a test it was at 0.2-0.4mbps..After phoning up i was told by bt this was because line was settling in for 3 days.
I am pretty sure that in this period the speed should not be this low..it is at the point where it is useless.I tried explaining this but got nowhere.It is now Sunday and no better.

Download speedachieved during the test was - 18.19 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-18.98 Mbps .
Additional Information:
IP Profile for your line is - 18.98 Mbps
Well not what they told me i would get if i switched to infinity, and not what i got after engineer left.
When i do test to see what my line is capable of it tells me a download speed of 62.8 mbps.When engineer left i was getting 32mbps.This was on wireless connection.I know i will loose some not being wired, but this result is pants compared to what i was told i would get and what i got in the first few hours of having infinity.
I have always used wireless and was getting 17mbps on old BT Total Broadband,so are they telling me by getting infinity i get a 2mb increase?
Great News! You can get superfast fibre optic BT Infinity
62.7Mb*
Download speed
20Mb*
Upload speed
This is the result of the BT Speedchecker and what made me go for infinity

Upgrade from Broadband option 1 to option 2 - Help...

I'm confused!
Today I upgraded from option 1 to 2, and shortly after received a welcome email with my new username/email address! I don't want to change these, all I want to do is increase my monthly allowance from 10gb to 40gb! The email also says that my password has not changed, however when I use the new username and my existing password the login fails. My old/existing email and password still works as usual, so where does this new username come into it? I do not want to end up losing my existing email address and associated sub accounts. Please could I have some clarification from a mod!
Andy

have you tried the online chat or go back to uk sales and get them to fix it 08007830056
if none of that works then you can contact mods yourself using http://bt.custhelp.com/app/contact_email/c/4951
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity v Total Broadband Option 3

Hi,
I currently have BT Infinity (17Mb/1Mb) installed but when I tried to upgrade to Infinity 2, I get a message indicating that an upgrade isn't possible.
If I perform the 'Can I get Infinity' check, I am told that the best that I can get is Faster Total Broadband up to 12Mb.
Could somebody please tell me what the difference is between faster total broadband and Infinity, because when the BT Engineer was installing it, he said it was Infinity and he's installed Infinity kit.
Thanks
Solved!
Go to Solution.

Faster Total Broadband option 3 is for people who would receive less than 15MB from Infinity, considering that your on 17/1MB im guessing this is a good thing. Infinity 2, based on your current download speeds i wouldn't bother, since it using higher frequencies and over a long line from the cabinet like yours, wouldn't be a good idea.
I reckon you should stay put, even people who have had higher estimates have had issues.
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Broadband Option 2 allowance upgrade

I saw that BT have doubled the allowance for BB option 2 which I'm on. It's now 40gig. Does this apply to all current customers too?
I ask because I got an email informing me I was close to my 20gig limit? Would be really cheeky if the new allowance doesn't apply to current customers. I started watching more YouTube and iPlayer stuff and also streaming more music from Spotify. Hope I'm not going to suddenly get landed with a huge bill, all because I read the allowance has been increased!

From a google search - this was on bt.com before they took it down to upgrade:
A. Monthly Usage Allowances 1. What are BT's monthly usage allowances? How will I know if I exceed them?
Each BT Broadband option has a different monthly usage allowance, so you can choose the package that best suits your needs.
Broadband package Monthly usage allowance
BT Total Broadband Option 1
10GB
BT Total Broadband Option 2
40GB
BT Total Broadband Option 3
Unlimited*
BT Infinity Option 1
40GB
BT Infinity Option 2
Unlimited*
* Subject to Network Management

Beware of Infinity upgrade from ADSL

I felt I had to pass on my experience of BT's push to migrate its ADSL broadband customers to Infinity. In fact it was my mother-in-law who is the subscriber (I just get called upon to fix IT problems when something goes wrong) and who got the call from BT. She was pushed into upgrading as it was positioned as all positive, more speed, the future is fibre blah blah with the only downside of a £25 one off charge. That said she had no idea after the call if she had actually agreed to a change in the tariff or whether, as I presume, this has locked her in to BT for another 12 months. Bottom line is that the upgrade was entirely inappropriate for her, did not work properly, was worse than what she had before and she has since had to downgrade back to the old service. This has left her without broadband at all for a week and about £45 out of pocket. Plus I had to drive 30 miles round trip to sort it all out for her. Thanks BT. So why was something that you would naturally assume to be fantastic such a bad idea? Well firstly she did not need the improved speed (I don't know what was promised to her on the phone) as she was already getting 14Mbps on ADSL and has one PC which she uses for a bit of email and browsing. If she uses the PC for more than 30 mins a day I would be surprised. She currently has a desktop PC connected by Ethernet cable to her home hub connected to an extension BT phone socket (in a small study). BT Inifinity replaced the master socket (which is in the hall not her study) and then installed an OpenReach modem/router and a conventional BT Home Hub 3 in the hall. As she also has an Ethernet powerline adaptor to allow the TV to connect to the Internet then this not only placed additional equipment on a hall table which she did not want but required three power sockets which she did not have (the powerline adaptor has to go into a real socket and not an extension or multi way adaptor). So this led to an extension cable trailing on the floor in the hall. Plus the £25 for the install. Now as she was using a desktop PC, short of moving that to the hall, she had no connection from PC to home hub. So she was told by the BT engineer to go out and buy a WiFi dongle for her PC. She is 82 and made the trip to the shops in the snow. Another £20. Had my wife or I known we would have stepped in but she is one of those fiercely independent types. Initially that did the trick and it worked. Then I did a speed test for her and found she was getting 3Mbps download and about 5Mbps upload! But at least it was working. But then next day the trouble started as the Internet connetion appeared down. Called BT and a long spell on the phone to the call centre. BT could not explain the line speed issue and put it down to needing to "settle in". The Internet connection to the hub (from the BT network) was fine and turned out it was the wireless connection starting to drop. Then rather than pick up the BT home hub again (a distance of 5m away) it would find a neighbour's BT hub or what appeared as a public access BT WiFI FON access point. She did not realise that she was trying to connect to the wrong hub. Plus anyway she did not want the hassle when she previously had only a wired connection. So at that point she called BT. Another long spell on the phone. But she was able to ask for her service to be downgraded. She was told it would happen the next day. Indeed BT Infinity stopped working the next day. But no BT ADSL broadband service was back. Another long phone call. Now was told that the old service would not be reactivated until the following week (almost one week after the BT Infinity service was cut off). That should happen today. So hopefully today all will be back to normal but it has left her out of pocket, having also spent hours on the phone to BT and required me make an "onsite" visit to move equipment and clear up the mess of boxes and cables in the hall. And for something she did not want or need. I will be telling her to write to BT to complain about this fiasco but I post this here as a warning. Before you migrate make sure it is right for you (or your friends and family). Oh and this is not technophobic fear of all things new - I myself have been using various broadband suppliers including BT for 12 years (dating back to BT Home Highway - 2 x 64kbps ISDN service).

Ratty2012 wrote:
I did read the OP's post The homehub should have been installed near the computer, I don't see a reason why it was'nt.
Other than the engineer being lazy?

Upgrade from BT Broadband Option 3 to Infinity Opt...

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