Upgrade from CS3 extended (Windows) to CS5 MAC - Invalid Serial Number

I just purchased an upgrade by 'phone form Adobe (UK). I specifically asked about moving platforms and was told that this was not a problem.
However, when I tried to install the upgrade it installer would not accept the serial number from the CS3 box stating it was invalid.
What should I do now?

You need to work this out with support. Whoever you had on the line wasn't particularly well-informed it would seem. Platform swapping requires extra steps as laid out here. Once you fileld out the form, you receive a different serial and that will work then.
Mylenium

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