Upgrade from CS5 to CS5 extended pricing?

Hi,
I recently upgraded from CS4 to PS CS5 and now want extended.
The upgrade price for this is the same as upgrading from any of the previous versions PS CS4, etc. $350
Originally the upgrade to CS5 from CS4 was $200 and to upgarde from CS4 to CS5 extended was $350.
So it seems to me I should pay about $150 to upgraded from CS5 to CS5 extended.
Am I missing something here?
Could this be right?
Thanks,
karen in austin

Log into your Adobe account and under orders, you should see the order.
There is a button for returns.
I'd get that going since it can take a few days for them to get working on it.
In my experience, they will open a case and you'll need to attach a screenshot of your online credit card statement to prove you were actually charged before they'll credit you back.

Similar Messages

  • How do I upgrade from CS5 Extended to CS6. I currently have the Student/Teacher Edition?

    How do I upgrade from CS5 Extended to CS6 using the Student Edition CS5?

    Trevor.Dennis wrote:
    But surely there is no upgrade path from a Student/Teacher version
    Always has been possible upgrade an STE version via a regular commercial upgrade.
    http://prodesigntools.com/difference-between-adobe-cs5-student-editions-vs-regular.html
    "The traditional student editions cannot be upgraded to other education editions – but do receive Adobe’s discounted upgrade pricing to all regular commercial versions..."

  • Upgrading from CS5 Extended to CS6 Extended

    I am sure this has been asked before, but how do I upgrade from CS5 Extended to CS6 Extended? I have looked at various FAQ sites and see that it is abvailable but can not find the link on the Adobe site. I would appreciate any help on this, Thanks

    I could find it for you, but the web search would take me as much time as you.

  • Photoshop CS6 issue with shortcuts and my keyboard after upgrade from CS5

    I recently upgraded from CS5 Extended to CS6 Extended on my Mac (Mavericks), but installed it in English instead of German this time. I transferred most of my presets just fine, but none of the keyboard shortcuts were working. All I got was an unequal sign for all shortcuts and even manually changing them didn't get them to work. I found a few discussions about this issue and ended up adding a German keyboard, as I am always on the Romaji setting of my Kotoeri (Japanese) keyboard. That seemed to solve the issue, but only if I change to the German keyboard before opening Photoshop. Shortcuts don't work in CS5 anymore either unless I do. Sometimes the shortcuts also stop working a while after I change back to the Kotoeri keyboard.
    Now I would like to know if there is any way to get around this issue. Isn't there a way to get my shortcuts working again without constantly having to change keyboards? I much prefer the Kotoeri one since the icon for the German keyboard in my menu bar looks extremely obnoxious, in my opinion. It's mostly a cosmetic thing to me, but I would love to get everything back to the way it was before.
    I'd much appreciate any advice or help.

    I am having a similar problem. Just upgraded to Apple Yosemite and all none of my keyboard shortcuts are working in a clean install of Photoshop CS6. Every menu item has some form of the ≠ sign. I've trashed the .plist file, rebuilt permissions, etc. Even basic keyboard commands, like Command-N for NEW or Command-Q for QUIT do not work. In fact, many don't show up in the menu at all. I don't have this issue in InDesign CS6 or Illustrator CS6. Every once in awhile, maybe 1 time out of 20, menus and keyboard shortcuts work properly, but I can't find any pattern.

  • Has a price been set yet to upgrade from cs5 to this cs6 version?

    Has a price been set yet to upgrade from cs5 to this cs6 version?

    I don't know if this will be at all relevant:
    http://www.adobe.com/products/photoshop.html
    http://www.adobe.com/products/creativesuite/upgradeinfo.html
    http://www.adobe.com/products/photoshopextended.html
    Note: there is a big difference between the standard and Extended versions.  

  • Printing from CS5 Extended

    I have upgraded my iMac to Mountain Lion and now I cannot print from CS5 extended version 12.0 x 64. Have you a patch for this please. As a Photography tutor, it is essential to have this working correctly.
    Kind regards
    Norman Moulsley

    Hi Norman - because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
    To help others help you, please read through this article and provide any additional relevant details.

  • Multiple problems installing upgrade from CS5 Design Prem. to CS6 Design Prem.

    I had started a thread a few days ago regarding problems that I was having while installing my upgrade from CS5 Design Premium to CS6 Design Premium.  Everything seemed to install fine with the exception of Acrobat X Pro.  http://forums.adobe.com/message/4716847#4716847
    I thought that I had resolved the issue through tech support, but apparently not.  First of all, they had me install the trial version of Acrobat X which actually let me install with no errors. A couple of days passed and Acrobat asked if I would like to continue my trial or enter a serial number. I tried to use my serial that came with my upgrade but it rejected it, so I opted to continue the trial.  Then earlier today as I was working in InDesign, upon launching I got a script error message.
    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CS6\Flash\Flash-12.0.jsx
    Line 153: if( app.name = = flashAppname && (module.name = = 'DefaultScript' II module.name = = 'Flash'))
    Cannot open resource file.
    After clicking OK it seemed to open InDesign fine and I was able to open files and go about working. While working I noticed that I had no effects in the dropdown menu under 'Object'. Tried the shortcut for them and nothing happened.  I have yet to try to open any files containing effects (drop shadow or something) but am guessing that they will not work. My next course of action was to try to Uninstall and Re-Install. I removed CS6 and Acrobat X Pro from my computer and ran the Creative Suite Cleaner program. Then instead of installing the upgrade from the DVD, I decided to download the program from the Adobe LWS and give that a go thinking that maybe the download files are more up-to-date than the DVD that I recieved.  Now it seems I am back to square one with the same problems (InDesign missing 'Effects' and who knows what else, and Acrobat X Pro failed to install), but this time I have diffent errors on the "error summary file" that shows up as a link in the "Installation Complete" dialog box. Sorry for being windy, but I really need to get this resolved. Thanks for any and all input.  PC is Dell Precision T3500 running Windows 7 and is current on it's updates.
    Here is a copy of the errors from that page:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF012, DS013 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 5 warning(s)
    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA.   Verify that you have access to that directory.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA.   Verify that you have access to that directory.
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed

    Errors "Exit Code: 6," "Exit Code: 7"
    Acrobat Cleaner Tool
    Sign in or activation errors
    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Flash Player Help | Installation problems | Flash Player | Windows
    Mylenium

  • I want to but Photoshop CS6 as an upgrade from CS5. Don't want to fool with CC.

    I want to but Photoshop CS6 as an upgrade from CS5. Don't want to fool with CC

    Photoshop CS6 will supposedly still be available for some time at least from Adobe.
    Edit: What a regrettable developement at Adobe that CC business is …

  • How to upgrade from CS5 to CS6?

    Hi, I have CS5 installed in my office computer. I have recieved the new Serial No. to upgrade to CS6. But how do I go about doing this? I have signedin to Adobe website. Where do I go in Adobe website to initiate upgrade from CS5 to CS6?

    Hi MC_ADSK,
    You can download the CS6 software you bought from : http://www.adobe.com/downloads  and install.

  • I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.

    I have a software license certificate for the upgrade from CS5.5 to CS6, but I have lost the upgrade file due to a disk crash in my computer.
    where can I get the upgrade file from ?
    thanks,
    Ofer

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • CS Design & Web Premium Upgrade from CS5.5 to CS6 on DVD

    I would like to order a CS Design & Web Premium Upgrade from CS5.5 to CS6 (int. english, MAC) in the Adobe Shop.
    I have a really low internet connection and can not download 4+GB, it does not work. Even files over 20MB are pure horror.
    So why I can not order a DVD, I don't understand what's the problem to sell a DVD to customers?
    Regards,
    Bodo

    Is it one file which I can do on an USB stick, and that file is ready for install?
    Can I also burn it to DVD, or the file is too big to burn to DVD?

  • How do I upgrade from CS5.5 to CS6 and how much does it cost in New Zealand?

    How do I upgrade from CS5.5 to CS6 and how much does it cost in New Zealand?

    If you don't want to go the Cloud route and subscribe then Adobe still sells CS6 (online only) via their website
    http://www.adobe.com/au/products/catalog/cs6._sl_id-contentfilter_sl_catalog_sl_software_s l_creativesuite6.html
    (make sure you're in the NZ store - check the Country the link above the Copyright at the bottom LHS of the page)
    Select your product then click Buy
    I want to buy: Select Upgrade from the dropdown menu
    I own: <select your existing CS5.5 product>
    Complete your purchase.
    Upgrade cost depends on which CS5.5 suite you own and which CS6 suite you want to upgrade to.

  • Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

    Can one upgrade from CS5.5 to CS6 as a Retail Product or does one need to do it as a Volume License?

    Well, depends on what your CS5.5 actually is. If it came as a volume license, the upgrade terms would be determined by the specifics of the volume licensing model chosen... Anyway, that's way too specific. Contact sales support by phone or web chat to haggle things out.
    Mylenium

  • If I upgrade from CS5.5 to CS6 will I have to pay again for upgrading to CSCC?

    If I upgrade from CS5.5 to CS6 will I have to pay again for upgrading to CSCC?
    I have CS5.5 and my current clients have CS6.
    If I upgrade to CSCC will I have any trouble saving back my files to CS6? Are there any know issues that occur when saving back to CS6 or earlier?

    Why would you update to CS6 when you can go directly to CC.  And while you wouldn't pay another upgrade amount you would have to pay the monthly subscription whether you upgrade to CS6 or not.
    And you shouldn't have problems saving your files in a form that is readable by CS6.  You wouldn't be able to make further adjustments on items that are not in CS6 ie. Shake reduction, however the adjustments you make in CC will be visible.

  • Upgrade from CS5.5 to CS6 questions

    Why do I have two versions of photoshop now?  CS5 and CS6?
    The upgrade from CS5 to CS6 didn't replace my older version.
    How do I move my actions, plugins, etc to the newer version?
    Copy and paste of folders caused runtime errors when I tried to run CS6

    The upgrade from CS5 to CS6 didn't replace my older version.
    As it should be. Feel free to uninstall CS5.
    How do I move my actions, plugins, etc to the newer version?
    For actions, brushes, styles etc simply use the flyout menus in the top right corner of the respective palettes. Plug-ins must be properly updated with qualified versions for CS6 as provided by the vendors.
    Mylenium

Maybe you are looking for

  • Scheduled report is failing to be triggered via email in SCOM 2007 R2.

    Hi All, I have this strange issue. I have created a scheduled report from the SCOM reporting. It is a default report which comes in SCOM, It is the Most common alerts available in the Microsoft generic report library. I also have the SMTP server conf

  • Multiple Selection multi-line per choice

    I have a bunch of multiple selection items which are all the same, so I copied and pasted them where I wanted them. The pasted ones are taking up two to three lines per choice (one word per line) even though they are very short and the original that

  • Multiple Webservice calling

    Hi All, How to call more than one webservice from a Flex Panel ? I have multiple cmbobox that values are listing from different webservices. When I get one combobox values, other combos are not getting.... please give me a solution for recover from t

  • Alert message unknow error

    Recently I started to get unknown error messages"can't connect"(about 2weeks) But, as help finder advised, when I open keychains I am unable to find First aid. can someone give advice? I was having messages for both iPod and itunes store.

  • Method to execute timed tasks

    Hi, It has been several years since I worked with LabVIEW and now I need to utilize it for a project. The main idea is as follows: There is a power supply whose output will need to be turned ON and OFF at a specific rate (45 minutes ON followed by 15